LG Electronics

LG service staff who misbehaved and denied to support, harrassed are as follows- Compliant No. RNP210713046841
Service Engineer M.S. Shiddiqui, Anurag Srivastava, Rakesh Kumar Singh

Hello

Before I share my worst ever experience with the LG service team in India I would say "No company can survive or grow if customers are ill-treated" "Only growing formula is to serve and keep customers as focus".

I am Sanjay Agarwal recently moved to India to support my family and WFH. Me and my family have been great LG products lovers for a long time and always appreciated quality and support in the past. But my last couple of incidents with the service team have been terrible, super bad, misbehaving, and non-cooperative. Day by day service is becoming worse ever and staff misbehavior instead of support is growing. Yesterday I lodged a complaint for the refrigerator not working (in this hot weather it's really hard to survive with kitchen stuff) and even after 24 hrs nobody communicated or given any timeline to support. Despite making several calls one after another, finally reaching the person (Mr M S Shiddiqui) he was showing attitude and was reluctant to repair and tell the problem. Just said its old model and SN are not clear so won't be doing anything despite having bill copy and refrigerator SN shows its still in warranty. He just misbehaved and also when I talked to his boss (Mr Rakesh Kumar Singh and Anurag Srivastava) he downgraded me and was reluctant to fix and not supported despite I mentioned what the problem is and I will escalate if not being supported. I got a response its big company, nobody will hear your voice. We work in our own style and timeline. In general among my friend circle also people reported the same super bad service by LG in India. Please take strict action and work towards resolution and win customer's trust back. I am financially fine so it is not a big problem to discard the product and buy another (surely not LG). I am just writing so that management should be aware and should improve the service department. Not everyone will throw away and buy rather hope LG service department to fix the problems. Looking forward to hearing back as a resolution towards customer's satisfaction and LG company quality improvement as well.

For the past week and currently right now i am spending 3 hours on the phone between lowes, lg & encommpass. They are giving me a run around. I need this part for the oven. No one knows who can get this part. This agrivation i am experiencing is absured and aggrivatiing to say the least. I need to order thispart...What's going on...? you tell me my complaint is to short to get attention from ceo kwang-mo. In that case ---- get me satisfaction and my part.

Purchased LG refrigerator from Best Buy, Bridgewater, NJ which was finally delivered on December 2, 2020 after a delay of a week.
3/15-Per LG, Rick, he would be filing a request for replacement or refund. I would receive an email in 3 days with their response. This request was taken by LG knowing fully well that only after a certain number of repair requests that the refrigerator would be considered defective and eligible for consideration of being classified as defective.
4/30/2021-2nd repair request. Same problem. LG Service representative patched up the problem by putting foil in the opening where the condensation was occurring rather than notify LG that the appliance was defective.
5/11/2021-contacted LG
5/28/2021-LG sent the same service repair representative who was there at the initial problem. Again the appliance was not recommended as defective by the repair representative.
6/2021-Requested LG to out-sourced the service repair to a provider of LG repairs since I did not feel that the repair representatives employed by LG were looking out for the customer. Instead they presented as looking out for their employer. External repair representative came and fixed the same problem that I had initially complained about - ice condensation of the fan.
Repair representative made suggestions that I should do, such as to ensure that the door was closed. That was inappropriate because no one would leave a door open. I don't know what he thought the level of intelligence was in the home.

I hate my washer and dryer! I've had problems with it since the day I got it! I've been calling and calling since about a week after they were installed! Washer - 1. My clothes come out looking dirty every single time I wash a dark load (i'm sure it's the same with the lights, I just can't see it) I have to wash them several times. "don't use as much soap or softener they told me." I barely use anything! Same problem no matter what I do! "could be the water" they tell me. Never had this problem before with my old ones, in 3.5 years! 2. I bought the larger tub and if I put even one blanket and one sheet it says uneven load every single time, I fix it, readjust, it does it again, and again and again… it takes 3 hours to one load! I eventually just have to stop it when it spins and put it in the dryer. What in the hell is the point of having the larger tub when you can't put a blanket in it?! The technician said it was "fine" which I had to pay for btw, and lg won't do anything! We've called and called and called! Brand new washer! Dryer - doesn't get clothes completely dryer if you use any other setting aside from times dry. It assumes I guess that it's dry enough and so if that happens at night then the clothes sit and get stinky, I have to rewash them again! I wish I would have kept my old washer and dryer and saved myself not only the money but the hassle this caused is ridiculous! I want to put these pieces of crap on the street for someone to take! I want my money back!

Name: Robert Miller 22191 Kimberly, Spring Hill, Ks. 66083 email: [protected]@yahoo.com. I have a problem with an LG tv. model # 55UM6910PUC.AUS serial # 910RMNEOK975. We have had this tv since early 2020. It started having problems as soon as we got it. The picture and/or sound would freeze and would not respond to any commands. The only way to restore it was to manually shut it off and restart it. This would happen randomly several times a day. I have been in contact with LG support for over a year. There have been repair men out 4 times and the problem still persists. I have had 3 reference #'s, the last being CNN210611285414. I have asked for a refund or a replacement. I have gotten nowhere.

LG and their Factory Service/Repair/Support is abysmal.
The refrigerator has completely failed to cool at just over the 2 year point and the warranty for the compressor is for 5 years.
Called LG warranty phone# (takes time to get to speak with someone) and go through their "test" procedures over the phone to determine if it is the compressor. Then you have to wait six hours before calling them back to get a repair appointment. Compressor was determined to be the cause.
Repair person shows up a couple days later and needs to test to determine if it is the compressor. Doesn't have what is needed and no repair work is done. Has to order parts to be delivered to our home, which puts us on the hook for waiting/watching out for them. An appointment is supposedly set up to occur after parts should arrive.
Few days later a box arrives. Next day an email is received stating a different window for the next appointment but not stating that we need to contact them regarding confirmation of delivery of parts.
Day of appointment -- half the day gone already, call repair company and have to wait over 1-1/2 hours before speaking with someone. They want to go over what arrived (over the phone) and tell us that two more parts still need to arrive (are they ordered?) but don't give us any estimation or tracking for said parts yet to be delivered. They won't schedule the repair appointment until these other parts are delivered. Further requires us to be around for their delivery. No other company we've ever worked with does this.
Since we have no idea of when something is coming and therefore possibly when the repair might get done, we have absolutely no time frame or best guess to work with, with regard to conducting the rest of our daily lives. This is completely unacceptable and is not a warranty worth anything at this point.
We have lost over $400.00 worth of food and are trying to live out of two ice chests (during some extremely hot weather).

LG and their factory service/repair/support is the absolute worst! Who can afford to be without their fridge for months?!?!
We lost over $400 in food that spoiled when this thing stopped cooling!

Do a search for "LG refrigerator + cooling failure"

Our 2 year old LG french door refrigerator stopped cooling about 2 weeks ago. This thing still has the protective plastic on all the surfaces/door handles!
It was part of our brand-new kitchen remodel (thank God our other appliances were not LG!)

1. Called LG, and they (after having us do a number of things to reset/troubleshoot, and give it 6 hours) diagnosed by phone it is probably the compressor.

2. LG gave us the number for A&* App****** (the worst part of this saga - a relationship that seems to be designed to drag out the whole repair process), their official service & repair company. We called and made an appointment, and informed them that the compressor is the likely culprit.

3. A&* technician came and verified that indeed, the compressor was broken, and needed to be replaced. He said he would need to order the part (delivered to our house, no tracking or timeframe)! We asked why he didn't have the part in his truck (since almost ALL of these fridges FAIL because of this LINEAR compressor) he said that the parts were in his other truck!

Note: The technician told us that it was hit or miss which service tech had the ability to truly repair these properly, and that in any case, the fridge is never quite the same! Also, they aren't designed to be repaired easily, and involves welding in the new compressor...

4. A&* scheduled repair appt. 6 days from initial visit, with the window being between 8:00 A.M. - 12:00 P.M. Parts arrived after a couple days. Received updated confirmation text that the window was between "All Day".
Called A&* the day of the appt., and was on hold for 1.5 hours! When finally talking to a call center in the Philippines, was told that we needed to call them and confirm that the parts had arrived (we were NEVER TOLD TO DO THIS), and that we needed to wait for more parts to be shipped (no idea when, and certainly no tracking). THE MAIN TAKEAWAY HERE IS THAT THEY WOULD HAVE HAD US WAITING AT HOME ALL DAY FOR AN APPOINTMENT THAT WAS NEVER GOING TO HAPPEN! This is the same story that is being told by a lot of others.

LG recently settled a class action regarding their "Linear" compressor failures (the time to join this one has expired), but the problem is still happening. There needs to be a NEW CLASS ACTION!

It feels like a long drawn out stalling tactic to wear down people who will just give up after a while! Right now we have this useless piece of junk taking up space where a working refrigerator should be. We're living day to day, using an ice chest until it's fixed, and have no idea when this will be!

The worst company I have ever dealt with. Its been 2 months no response from anyone. We have called numerous times. Im reporting you guys to News 4. Brand new refrigerator the ice machine doesn't work. Our freezer doesn't work. We need a refund and now. But Im calling News 4 tomorrow hopefully they can help.

Our TV started having problems, we called for warranty service. This is the 3rd time a technician has been to the house to repair the TV. NOW being told he needs to come out for a 4th time! Reason given is wrong parts or faulty parts each time. I have to take off work to be home for the repair guy (who is very customer friendly). I have called to speak to someone and have been put on hold for HOURS and was literally told, "it is what it is ma'am"! Most unprofessional and definitely not customer focused. Just bring me a new TV before I report to BBB and every dang place I can rate LG at this point. Absolutely RIDICULOUS!

On 7/8/2020 i bought a LG fridge from Best Buy. On 5/15/2021 the refrigerator stopped cooling. I called LG on 5/16/2021 as this would be covered under the manufacturers warranty. They told me someone would be contacting me in 24/48 hours. I waited 2 days & never received a call back. I called them back & was told i had an appt set up for 5/22 by several diff people at LG. I called the service co that LG said was coming & they stated they had no record & they do NOT work Saturdays. Called LG back & they insisted there was an appt, so we had a 3 way call to the service co., it was confirmed again there was no record of any appt nor do they work Saturdays. During this i was also hung up on by LG 2x. I proceeded to go back to Best Buy for help & same thing happened to them. Then the LG csr told the BB csr that i should call the service co myself & set up an appt. I attempted this & never rcvd a call back. LG has escalated the prblm 4x but still nothing. On 6/4/21 I requested a full refund & received a DRN#...as I type I have been on hold 45 minutes waiting to for someone to answer the status of this request! I have filed 2 complaints with the better business bureau, first one LG asked me for purchase info, receipts, etc & asked for this so they could review my complaint...That was on 5/27/21...absolutely no response from LG! Just got through only to find our my refund request was rejected but they cant give me a reason why...yet they cant find anyone to fix the refrigerator!

I received a new TV but it did not arrive with the screws to fasten the TV to the stand. I called Customer Service to have the screws sent to me; I was told that it would take 10 to 15 business days. After 15 business days, I called to check on the status of the screws. I was told that the previous Customer Service person neglected to "save the order;" so, it was never placed. I now must wait an additional 10 to 15 business days to receive the shipment, AND call back next week to check on the order.
This company is amateurish!
If you are looking to purchase a TV, you should not get an LG product!

This Dish Washer is 2 years and 3 months old. It quit working. It needs a new control Board. The cost to repair it is $548.12.
I paid $468 + tax for it brand new. Plus you have to purchase a new adapter and cords each time + tax, bringing the total to $550.75 This is outrageous that an appliance brand I had trusted in the past is only good for 2 years! This was not a low end cheap model...

This TV was a Fathers Day gift purchased by my daughter on 05/09/2019, from Best Buy Store, Hixson, TN. I registered the TV on May 21, 2019. On Feb. 21, 2020, I contacted your customer service office, and reported that the TV only had "snow for the picture, and static for sound". On May 30 and 31, I talked to an LG employee on the "chat' line, and after following all her instructions with no change in the TV sound, she concluded that there was a problem with the sound system in the TV. She recommended I take it to a local repair shop. I have never before had a problem with another LG product, so I believe this TV problem is a result of poor workmanship. I have a 54-in LG TV that has always worked perfectly.
[protected]@gmail.com

We purchased a fridge 8 months back. I have lost the bill. My fridge is not cooling anymore and giving us a hard time since 2 days. Please help urgently. I calledthe service center but they refused to help. We are very disappointed bu such behavior and attitude towards customer problem. Kindly help asap

I purchased my LG gas stove on May 6, 2020, approximately and I went to use it today and it would not work for the longest, every time I pushed Bake nothing happen, it kept locking my oven door but that was about all it would do. I tried to reset the stove about 3 times by unplugging it for about 30 seconds but nothing happens. Then I call customer service for assistance and I am disabled and the rep had me getting on the floor on my knees to get the model and serial number. Then I tried the stove again and this time it worked. I should not have to spend 30 minutes getting my stove to work. Now the rep is telling me she will send out a technician to check it but she could not tell me if I was going to have to pay the tech or not. I explained to her I was disabled and on SSI disability so I needed to know if there would be a charge and if so how much, she still started could not tell me. I asked for a supervisor was on hold for over 30 minutes and then hung up cause no one ever came to the phone. I have a lot of things I purchased that are LG but after this experience, I will never buy LG products again and I will let all my friends know how customers are treated by LG customer service.

Faulty shelves - almost all are cracking and main partners frig (not a shelf) aldo cracking. This is ridiculous. I will end up spending several hundred dollars on shelves with likelihood they will crack again. Cant. Put anything in frig shelves falling apart. Lg needs to stand behind their products improve product quality and reimburse me

There are numerous other complaints about this same issue.

Hello,
I purchased an LG Oled B6 TV from Best Buy in June of 2016. Shortly thereafter, I purchased insurance for this TV from a company called Square Trade through Costco. The TV performed beautifully until early in 2018 when a vertical line would appear on the left side of the screen. I called Square Trade and they verified that there was a hardware problem and sent me a brand new Oled B7 in March 2018. The manufacture date of this TV was also March 2018, so I know it was brand new. This B7 worked great until about a month ago, I noticed image retention, or "burn-in". I tried refreshing the pixels several times, but it did not fix the problem. I called LG Customer Service on May 15, 2021 to see if there was a known issue with this TV and they opened a case, #CNN210515648482. I received a call from Customer Service asking for the receipt for the TV. I explained that this was a replacement for a defective TV, so there was only the receipt for the original B6 TV. I was informed that if I didn't have a receipt for the damaged B7 TV, they couldn't help me. Since it was an insurance replacement, there is no receipt.
I write this to say that I love the picture quality of the LG Oled TV's but their reliability is very poor. I've had 2 Oled TV's that have gone bad in a 5 year period. Now I'm stuck with annoying burn-in. That's all I wanted to say. Thanks for listening.
Stan Smith
[protected]

Less then 6 months of purchase, this machine had water coming out the front door causing significant water to flood the main floor laundry room & 2 other rooms in basement. This happened to us 3 times. After the 3rd time (May 2020), I submitted a claim to LG to reimburse me for the water cleanup. After multiple emails, phone calls and re-sending bill and photos, I still have not rec'd a response from them regarding status of this claim.

I purchased the refrigerator 2018 and the compressor went out 2020 I had to get that replaced. Then 02/2020 it stopped cooling again and we had to get it repaired again and I had to throw out $300 for the second time in groceries. After the technician came out to the house to repair the refrigerator we started to get a FDH error code on the refrigerator. We followed the instructions to unplug it defrost it and dry it out and plug in the refrigerator and wait 6-8 hours. We did all this and it still is giving us the error code. Called LG and they cannot find a service tech to repair it and they said that it would not be under warranty for this repair and they did not have anyone available to repair it. So, now we have to find our own repair person. What is sad is we pair over $2, 000 for this refrigerator.

I can't play video with sinhala subtitle. how can i fix this problem?