LG Electronics

I received a new TV but it did not arrive with the screws to fasten the TV to the stand. I called Customer Service to have the screws sent to me; I was told that it would take 10 to 15 business days. After 15 business days, I called to check on the status of the screws. I was told that the previous Customer Service person neglected to "save the order;" so, it was never placed. I now must wait an additional 10 to 15 business days to receive the shipment, AND call back next week to check on the order.
This company is amateurish!
If you are looking to purchase a TV, you should not get an LG product!

This Dish Washer is 2 years and 3 months old. It quit working. It needs a new control Board. The cost to repair it is $548.12.
I paid $468 + tax for it brand new. Plus you have to purchase a new adapter and cords each time + tax, bringing the total to $550.75 This is outrageous that an appliance brand I had trusted in the past is only good for 2 years! This was not a low end cheap model...

This TV was a Fathers Day gift purchased by my daughter on 05/09/2019, from Best Buy Store, Hixson, TN. I registered the TV on May 21, 2019. On Feb. 21, 2020, I contacted your customer service office, and reported that the TV only had "snow for the picture, and static for sound". On May 30 and 31, I talked to an LG employee on the "chat' line, and after following all her instructions with no change in the TV sound, she concluded that there was a problem with the sound system in the TV. She recommended I take it to a local repair shop. I have never before had a problem with another LG product, so I believe this TV problem is a result of poor workmanship. I have a 54-in LG TV that has always worked perfectly.
[protected]@gmail.com

We purchased a fridge 8 months back. I have lost the bill. My fridge is not cooling anymore and giving us a hard time since 2 days. Please help urgently. I calledthe service center but they refused to help. We are very disappointed bu such behavior and attitude towards customer problem. Kindly help asap

I purchased my LG gas stove on May 6, 2020, approximately and I went to use it today and it would not work for the longest, every time I pushed Bake nothing happen, it kept locking my oven door but that was about all it would do. I tried to reset the stove about 3 times by unplugging it for about 30 seconds but nothing happens. Then I call customer service for assistance and I am disabled and the rep had me getting on the floor on my knees to get the model and serial number. Then I tried the stove again and this time it worked. I should not have to spend 30 minutes getting my stove to work. Now the rep is telling me she will send out a technician to check it but she could not tell me if I was going to have to pay the tech or not. I explained to her I was disabled and on SSI disability so I needed to know if there would be a charge and if so how much, she still started could not tell me. I asked for a supervisor was on hold for over 30 minutes and then hung up cause no one ever came to the phone. I have a lot of things I purchased that are LG but after this experience, I will never buy LG products again and I will let all my friends know how customers are treated by LG customer service.

Faulty shelves - almost all are cracking and main partners frig (not a shelf) aldo cracking. This is ridiculous. I will end up spending several hundred dollars on shelves with likelihood they will crack again. Cant. Put anything in frig shelves falling apart. Lg needs to stand behind their products improve product quality and reimburse me

There are numerous other complaints about this same issue.

Hello,
I purchased an LG Oled B6 TV from Best Buy in June of 2016. Shortly thereafter, I purchased insurance for this TV from a company called Square Trade through Costco. The TV performed beautifully until early in 2018 when a vertical line would appear on the left side of the screen. I called Square Trade and they verified that there was a hardware problem and sent me a brand new Oled B7 in March 2018. The manufacture date of this TV was also March 2018, so I know it was brand new. This B7 worked great until about a month ago, I noticed image retention, or "burn-in". I tried refreshing the pixels several times, but it did not fix the problem. I called LG Customer Service on May 15, 2021 to see if there was a known issue with this TV and they opened a case, #CNN210515648482. I received a call from Customer Service asking for the receipt for the TV. I explained that this was a replacement for a defective TV, so there was only the receipt for the original B6 TV. I was informed that if I didn't have a receipt for the damaged B7 TV, they couldn't help me. Since it was an insurance replacement, there is no receipt.
I write this to say that I love the picture quality of the LG Oled TV's but their reliability is very poor. I've had 2 Oled TV's that have gone bad in a 5 year period. Now I'm stuck with annoying burn-in. That's all I wanted to say. Thanks for listening.
Stan Smith
[protected]

Less then 6 months of purchase, this machine had water coming out the front door causing significant water to flood the main floor laundry room & 2 other rooms in basement. This happened to us 3 times. After the 3rd time (May 2020), I submitted a claim to LG to reimburse me for the water cleanup. After multiple emails, phone calls and re-sending bill and photos, I still have not rec'd a response from them regarding status of this claim.

I purchased the refrigerator 2018 and the compressor went out 2020 I had to get that replaced. Then 02/2020 it stopped cooling again and we had to get it repaired again and I had to throw out $300 for the second time in groceries. After the technician came out to the house to repair the refrigerator we started to get a FDH error code on the refrigerator. We followed the instructions to unplug it defrost it and dry it out and plug in the refrigerator and wait 6-8 hours. We did all this and it still is giving us the error code. Called LG and they cannot find a service tech to repair it and they said that it would not be under warranty for this repair and they did not have anyone available to repair it. So, now we have to find our own repair person. What is sad is we pair over $2, 000 for this refrigerator.

I can't play video with sinhala subtitle. how can i fix this problem?

PLEASE JUST PAS IT ON *** shame on you LG, sham…***

I have been waiting for this to be resolved since January 22, 2021. This now at the point of 2 visits by an untrained employee. I could not tell you how many phone calls. And now 3 weeks ago, my refund check for a washer LG Signature Washer Dryer Combo. I purchased the extra protection warranty as well. I Paid $3200.00 (can you live that) I have mailed a seal with the S/No. 809KWSB2E422. Model # LUWM101HAW. Product Code:FH6G1BAPK21.ABWEEUS. I was told by many of your staff members the words "Sorry Sir for the inconvenience ". I can say with the most empathy for the employees of LG that I am so sorry that they are working for a multi-national corporation that has no support or customer etiquette. Employees that are left with no power to keep its re-turning customers. Nor will they run to the next competitor. I loved my new LG Signature washer &dryer combo. But in what world would I take the chance of again, on this kind of customer service. Shame on you! Shame on you, not to trust and give your staff the dignity to service, your departing revenue/customers. I even had one of your team players tell me "WE HERE AT LG SIGNATURE - are so very sorry for having to say sorry over and over to me, and so many others" she was embarrassed. I was embarrassed for her as well. No one wants to always be on the losing team. I believe there is always a second chance. But come on 90 Days +?
RMA [protected]

We are currently in the process of a kitchen renovation. We ordered all new LG appliances, bc we wanted all colors and handles to match.
Upon receiving the appliances, the handles on the microwave, dishwasher, and wall oven do not match the color of the handles on the
refrigerator. The store that sold us the appliances agree that there is a discrepancy, as does the rep who came from ASAP Solutions to
assess the situation. I have called LG on Thursday and talked to a girl by the name of Gen, who said she would check into the situation and get back to me. She has not gotten back to me yet. I called again today and talked to another person who tried to connect me to the dishwasher contact. She told me I would have to talk to a different person for each appliance. I do not care to repeat the same story to three different people about the same problem on each appliance. Plus, when I got transferred, I got disconnected. Attached is a picture of our problem. I have received replacement handles, but they are the same mismatched color as the ones I presently have. We need for the handles on for the dishwasher, microwave, and wall oven to match the handles of the refrigerators. ASAP Solutions told me that LG informed them that they are the correct ones. THAT IS NOT ACCEPTABLE! We want all handle colors to match the color of the refrigerator handles. The handles on the other three appliances not only mismatch the refrigerator handles, they also don't match the appliance color. Please help us in resolving this problem. We. Feel like we are getting the run-around. Thank you. Loretta Razze - [protected]

Loretta Razze
[protected]

I purchased a refrigerator in 2107 the top of the line with a 5 year warranty. In July of 2020 it just stopped cooling. I called LG as the store where I bought it Orvilles said it must go through LG customer service. This is where my nightmare begins the first tech they sent several weeks after my initial call came said he would need to order all kinds of parts so we waited for the to come in before we could set the next appt. so now we are in August the tech comes out spends several hours putting all the new parts in and it seems to be working after 24 hours. One week goes by and it stops cooling again. Schedule another technician through LG customer care and he spends several hours on the refrigerator and says it is not repairable and that he will submit the information to LG but that I should also call. So I call and spend over an hour with being transferred several times and having the calls dropped having to call back they agree to send me a refund and to remove the refrigerator. I waited for the refund purchased a new refrigerator and prayed I would not have to EVER call them again. Well today feeling like I was duped I picked up the phone to see where my refund was. The nightmare starts the first call was to a representative named RJ he hangs up on me no call back. Then I talk to Karen she tells me at first that because it was in August she needed to set up another technician visit then I tell her please come get your appliance and send me a refund. Then she transfers me to a department that hangs up on me. So I call back get another rep who says she has to transfer me then I get Grace and she tells me all she can do is send a technician so I wait for her to schedule and she disconnects no call backs. This is a joke of company and will never purchase LG again. I will also share my story with anyone who is looking for appliances do not use LG there criminals! I'm so glad I purchased extended warranty that Orvilles Appliance was so motivated to upswell me! All I have to say in all my years of being a consumer this company is the absolute worst and should be ashamed of there business model.

I have requested for an LG Technician to come and check my 5 month old stove because of concern about color of oven flame. It is like pulling teeth to have a technician check this out. I have the right to have it checked since it is so new and I paid a pretty price for it. The call center tried to talk me out it, and today, an LG rep stated that this is normal - I WANT CONFIRMATION THAT THIS IS NORMAL! I was told I might be charged a service charge - I will complain to any agency I can if this happens.

Dear sir

i am srinivasan from anakaputhur. I have purchased a lg fully automatic washine machine in nov 2020. Now it is not working showing error as 1e. I lodged a complaint with customer care. They promised me that one service man will come and fix the same. Request no. Is [protected]. It is more than three days and no one has come. No response also. Where to complain?

I purchaed two (2) LG TVs one year ago. One has performed flawlessly, the other has been nothing but problematic.

Problems include: device will not power up; video pixelated/distorted; audio inoperative; HDMI will not connect.

Incompetent technicians have not resolved the problem, but have made the problems worse. The method if diagnosis is guessing, and the problem will be inaccurately blamed on peripheral, non-warrantable items such as a power strip, cables; the retail seller, etc. LG refuses to accept responsibility for anything or to honor the written warranty.

I was considering buying LG kitchen appliances for two (2) homes, but not anymore.

LG is a sub-standard product and their customer support and willingness to stand behind their product is shameful.

I will never, under any circumstances, purchase another LG product.

Sirs,
On the 4th of last month, I asked LG Portugal, by phone, to send a technician to repair a washing machine LG WD-1485 FD, for which I indicated the faulty material : I was unable to open the machine door after washing, despite to press it in any way.
I was informed via phone that the repair cost included the technician's travel (25.00 € + VAT) and if parts were needed, this amount would be paid separately. I accepted the conditions, hoping that the machine would be repaired. Unfortunately that is not what happened.
As soon as the technician came over and got close to the machine, I felt that he already knew what he was going to find and had already prepared the speech to deal with the situation, as he immediately called someone in the company, informing, I quote "This is that machine that there no spare parts any more and so, I can do nothing", and received as an answer"Tell the customer that you are sorry but this machine is already discontinued and there are no parts for it".
Frustrated with the situation, I asked the technician to, at least, open the door of the machine so that I could remove the clothes that were inside, practically dry, since the washing cycle was complete with centrifugation and thus, there would be no danger of flooding. And so it happened, the technician limited himself to removing the top panel of the machine and putting his hand inside, burst the opening block with a screwdriver, I emphasize, it burst the door opening block, thus, allowing its opening. This operation did not take more than 1.5 minutes!
A self-respecting company, providing a professional, honest and competent service, on top of that, already in possession of the information previously communicated by the customer, such as the make and model of the machine and the nature of the damage, should, right from the start, inform the customer, as far as the product in question, that there would be a strong possibility of not being repaired as it had already been discontinued. By doing so, would likely avoid the technician's travel and, consequently, the cost to be paid by the customer for that travel.
Not happy with that and in the quest for easy profit, I was charged in addition to travel (25.00 € + VAT) the labor (25.00 + VAT). But what kind of labor are we talking about? As I previously informed and I repeat, the technician limited himself to removing the top cover and with a screwdriver burst with the door opening block (1.5 minutes!). Total amount charged: € 61.50. The most shocking and difficult to accept, I didn't see my problem solved, because I had to buy another machine!
I was deeply disgusted with this outcome, especially for not having the machine repaired and in addition to that, for finding a true theft, the amount that was charged to me, given what happened.
I am therefore going to send a letter in English to LG International International, informing them about this episode and give them knowledge, about the way the LG customer is treated in Portugal by their representatives, when they need their services. I will even inform them that, as far as I am concerned, LG products are definitely crossed out of my buying preferences.
Regards

My brand, new microwave came with my house and stopped working after 6 months. A technician has been to my house 3 times to tell them it doesn't work and replace the parts. After two months, it still doesn't heat up. I have called customer services only to be told the technician has to come back to my house to tell them it's I repairable, so they can try to give me a solution maybe.

I purchased an Lg washer and it was delivered on 1/28/21. From the first load of laundry it was loud, vibrating, and banging. Service came out on 3/9/21, didn't know what was wrong, but pulled up a work order from LG and came today to replace a washer underneath the actual washer. While replacing that found out that the stator is broken and needs repaired. I was told that it is a part that houses wires next to the motor. I called LG and they just want to keep repairing it. I paid $1000 for the washer and since it was defective from the moment it was delivered, I am not ok with just repeatedly servicing the washer. Now the washer is completely inoperable until they order the part and can have someone come back out again! I'm already at 5 hours of my life gone for service on a brand new washer, now I will have to add extra hours waiting. This is not acceptable and LG clearly doesn't stand by their products! Extremely disappointed and will NEVER buy another LG! Videos of the brand new washer attached!