LG Electronics

The LG customer service for appliances repair has been delaying my urgent request for over a week now. I requested to speak to their higher managements, but was also giving runaround. The refrigerator has been having issue since day one. I have been trying contact them daily to fix my refrigerator, and it has been burden my daily life and my job. I need them to fix it and extend the warrenty or give me an upgrade.

WE NEVER RECEIVED REFUND FOR AIRCONDITIONER THAT BUZZED. PLEASE ADVISE. THIS WAS SENT TO US.

-----Original Message-----
From: donotreply@lge.com
To: [protected]@aol.com
Sent: Thu, May 20, 2021 10:47 am
Subject: Review Complete: Proof of Purchase Received

This email is to confirm that we already received the file(s) and /or document you sent to LG. Here's the consultation number where we attached the information: CNN210519744914

Should you wish to inquire about your request and get further assistance, kindly contact LG customer Service hotline at 1-800-243-000 or you may reach us through live chat or email by licking the link https://www.lg.com/us/support.

Regards,
Menvie

Specialist | Case Progression Services
LG Electronics Alabama, Inc
201 James Record Road | Huntsville, AL 35824
Fax: [protected] ;; [protected]

This communication is confidential, intended only for the named recipient(s) above and may contain trade secrets or other information that is exempt from disclosure under the applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited.

I really don't know how to approach this situation, I have a 15K LG Acer solar system, installed last year. Since the time that it went on line I had 600W of electricity produced. I have contacted the company that installed the system. To have the system brought back on line. I have been told by Jim Sweitzer he had contacted LG and was told that the system was working, on different occasions he has promised that there would be a person coming to the house to repair it, then he told me that he had ordered the parts to have it repaired ( I asked how can you repair something that you have never looked at ), the promises has now been going on for 6 months. Last week My ceiling has started showing that there is a water leak where the system has been installed. Jim Sweitzer represents your company and doesn't a line with the customer care that you are projecting and seems to be a very poor representative of your company.

I contacted a different solar installer to see if they could repair / get the system on line. They asked who had installed the system. After informing them they did some research on the company. Informing me that the BBB certification had been revoked, Additionally on other sites there are complaints by employees of not being paid, and installers that has preformed jobs that have not been paid. I was then told that they were allowed by LG to work on systems that were installed by a different company.

On a personal note most of the time that this was going on was wife was in and out of the hospital with a terminal disease, on the 15th of July she passed. I now had the time to pursue this problem.

SouthEastern Energy Solutions Inc
President / Owner Jim Sweitzer
License # EC [protected]
Phone # [protected]
[protected]@seessolar.com

I purchased a LG Refrigerator Model No. LMXS28626S
Serial No. 806TRDP0Y882
On July 5, 2018 from Home Depot in Missoula, Mt. and on June 30, 2021 my refrigerator quit working. I called LG on 7/1, 7/5 and 7/8 2021. Finally a repair technician from A & E came on July 21, 2021 and said it was a bad compressor. On August 9, 2021 the compressor was replaced and the technician left without checking to see if refrigerator was cooling, it WAS NOT, and another appointment was scheduled for 8/12, 2021 and the technician did not show. Another technician came on 8/18/2021 and said the Evaporator was bad. Another technician came on 8/23/2021 (RNN210820082827) and said refrigerator could not be repaired. I paid $1715.46 for the refrigerator and will attach payment info. I think I am entitled to $500 for loss food and no refrigerator for 58 days. Phone contact is [protected].

Hi Ten years ago my father and me wanted to buy tv . I bought an LG Tv ( 42-inch 5600) about . My father immediately bought a 42-inch Sony TV I always thought the LG brand was better but ... Three years ago, my TV had a problem connecting to the HDMI port, and it gradually went down. The repairman later said that most of these samples from the LG brand suffer from this problem due to the lack of coordination between the information supply and the cooling of the device, and for this reason, this sample was no longer produced. I paid a lot and the TV was repaired. Now my TV has found this problem again. but my father tv is ok . without pay any damages at all. I want you to pay the damages for its repair, because this defect in the design of your brand. Because I trusted your brand and I think it is not fair for me to pay for your mistake. Thanks Bahar Torabi

I purchased an LG OLED65C9 LG 65" 4K OLED TV for £2, 299 from on 17th October 2019 - 18 months ago via Amazon, Order #[protected]

The TV screen will not come on although there is power to the TV and the remote works ok and you can hear the TV respond with a click from the remote but the screen remains blank. I have already been in touch with LG the manufactures support team and they said it sounded like a faulty screen or possibly the main board but most likely the screen. I was told to contact Reliant Direct customer service who supplied the TV which I did but they said that the TV only has a 12 month warranty and to deal with LG the manufacturer. LG then told me I would have to deal with the retailer.
I am quite appalled by this given the price I paid - £2, 300 and LG told me that I would have consumer rights protection if the retailer proved difficult to deal with, but in fact LG are being difficult to deal with. They have admitted that the fault is likely to be the screen and this is covered by their 5 year manufacturers warranty but they have refused to repair or replace it.

I am fed up with being pushed from LG to the retailer Reliant Direct and back again and so would be very grateful if you could help.

It is quite likely that the screen is faulty and this should come under the manufacturers warranty which is 5 years. This TV was LGs top of the range OLED TV only 18 months ago with a price tag of £2, 300 so one would expect it to last somewhat longer than this.

Please can you help as I do believe I have statutory rights given the relative newness of the TV and the high cost of purchase.

The ice maker is making a loud terrible noise like its trying to dump the ice but can't. The ice maker then pours more water into the frozen tray spilling into the refrigerator and onto the floor.

Order Number: [protected] Invoice Number : IN-SDEI-162519 Order Date: 21.10.2020 Invoice Details : HR-SDEI-[protected] Invoice Date : 21.10.2020

Dear Ashok,
Aug 17, I had to lodge a complaint because the microwave stopped working.

Despite having complained same day, LG repair service agency at Haldwani (Megha Services) have been most unhelpful. The technicians blame each other for not getting any information on the complaint, or that I am too far from where they are (Haldwani is twenty-five Kms from my place).

Additionally, Ms Kavita Pundir, (LG customer service employee stationed in Dehradun) is not being any help at all, and is refusing to pick up my calls.
Finally, yesterday, a technician visited, and said the touch panel etc. needs replacement. While it is unbelievable for me how a product like LG can have such a critical part breakdown in less than a year, it is the lackadaisical attitude of the service staff including Ms. Kavita Pundir, an LG Employee, and the "no-one cares" attitude that is really causing me untold anger.

Yesterday and today, the LG repair service agency has been giving me the same story (the part will take 3-4 days to be delivered, and then when the technician can make it, we will see).

Requesting you to take this into cognisance and expedite the repair job at the earliest.

Regards
B. K. Shukla

Both refrigerator and freezer stopped cooling on my almost 5 yr old refrigerator. Started with phone calls to LG on 7/26/21. It's now 8/17/2021. They sent out A and E Repair who determined it was the compressor and ordered that and other parts. Scheduled repair for 8/17/2021. No one showed up. Called A and E
They said order was completed! What! No it's not! They said we have to reschedule for 9/13/2021. Ridiculous! Called LG again. Said we can't use another repair company because A and E ordered the parts. This is beyond ridiculous and terribly terribly inconvenient living out of coolers. I'm ready to throw this refrigerator out and but a new one that's not LG. We are beyond upset. LG said they will try and escalate this repair. Yeah, right. I doubt it. So so much time wasted sitting on hold.
Very very unhappy with both LG and A and E Repair.

When our GE washer stopped working, we ordered an LG Washer in WHITE (one of two options, the other being "Graphite-Steel") from Home Depot. Even though our old dryer still worked, because we wanted a MATCHING washer/dryer set, we also ordered an LG Dryer in WHITE (again, the other option was "Graphite-Steel") from Home Depot. The washer was delivered first, and, a few weeks later, the dryer. We didn't notice at first, but after a week or so we noticed that that the two LG appliances did NOT match. At first we thought maybe it was a lighting issue, but, no, the washer was on shade of "white", the dryer a completely different shade of "white. My wife noticed the selector knobs were also different, but it's the difference in color shades which is extremely annoying.

I bought my LG Dishwasher about 3 weeks ago. My old dishwasher was 20 year old, still it never smelled bad. The new LG dishwasher smells so bad, I don't even want to open it. I just don't know why it smells. The old one never smelled bad even after 20 years. I always rinse all dishes, spoons etc. before putting in the dishwasher. I actually waste lots of water just to rinse it, so may be it would not smell so bad. But still it smells bad. I tried putting vinegar. Nothing works. It is under warranty. And LG company should do something about it.
This is not done. I spent lots of money on it. Please help

I have (now had) an LG French Door refrigerator purchased in 2015. I'd call that fairly new at 6 years. First issue with it was the condenser that caused ice to form behind the vegetable and fruit drawers. Last issue was it died on Sunday, August 1st. When I checked my service contract, which I had purchased EVERY year since the warranty ended, it had expired. I had received no notice of such. When I called, I was told service contracts were no longer offered, then told they were offered to
"a select few". Not sure what that was supposed to mean except a blow off of my complaint. When I requested service, I was transferred to customer service and told a service person would arrive between 8-12 on August 5th. I was given an approval number to give him so that we wouldn't be charged. When Thursday came and no service person showed, I called. After an hour and a half on the phone and four transfers, I was informed that there was no record of a service call being set up. None of them had any idea what an Approval Number was. They asked for my claim number (which I was never given) and the phone number of the service person (also not provided that). Bottom line: I was lied to and lost five days when I could have been looking for a replacement and lost a lot of food in the process. In these days of diminishing supply chain, that was the LAST thing I needed to face. Then, Imagine my surprise when I received an Expiration Notice (my plan expired two and a half months ago. Nice timing!) and an invitation to reup. Interesting that it arrived ONLY after I called for service. I now have a new refrigerator and it is not an LG. I do have the exact LG refrigerator in another property and fully expect it to die very soon and it also will not be replaced with an LG.

2.5 years ago I bought 49" LK5900 PLA Model LG TV for my parents who care a lot about the TV because of the deep functionality of the product. They were not able to use the functions, they were just turning on and off.
The warranty was for 2 years and no troubles had happened during this period because they were using very carefully.
6 months after the warranty the TFT monitor of the TV was defected suddenly and service asked $370 to fix which was not fair. They can evaluate the situation under customer satisfaction without asking for some costs because the problem had happened just after 6 months and my parents were using the TV very carefully and no service demand was requested in the past.
The problem can be evaluated under bona fides conditions but LG Electronics guys are not gentle against old people for such cases.
SO please don't buy products of LG Electronics

Both purchased March 2019 and look brand New inside and out. But both have broken. Paid$3320.00 for what we thought was a smart purchase. Both are now sitting in the garage. I have pics to share and have replaced both with Whirlpool appliances and extended warranty. Please do your home work before looking at the LG appliances. Just found out today we missed a deadline for a class action lawsuit. Thanks for the opportunity. LG means Life's Good. Maybe for your company and CEO. Just something to think about.

Refrigerator is 2y, 10m old. Purchased with 5 year extended warranty. Compressor failed 7/19/2021 and does not get cold at all. Three times in a row, LG service arranged repair technicians who were unable to replace the compressor. 4th service technician is now scheduled and has already stated it will not be repaired due to no technicians certified to service or transport R500A cooling gas. If they could dispense R600A, the new compressor will take 10 days to arrive.

We are currently paying $5/day to buy ice to keep household food cold. This has gone-on long enough. No end in sight to when this will unit will work again.

What I have experienced in the past two days is unbelievable. I purchased a washing machine on July 4, 2021. The first time I tried to do a cold water wash, I ended up with pink clothing-it washed them in hot. Thinking it may have been my mistake, I ran it again (minus clothing) with the same result. I went through all kinds of frustration prior to getting to talk to someone from LG, which you are not responsible for. However, when I finally got connected to LG, the connection sounded as though it was under water. I had difficulty being understood by the initial electronic thing that gets you to a department, but I finally got someone and the sound quality was still poor. I asked for a call back-with difficulty due to the connection. When she called back, it was a woman who worked with refrigerators. She transferred me to washing machines, but again the sound was poor. I asked that person to call me back and they agreed, but did not call. I called again, and finally reached Love, who did call back. It took a long time to explain what I needed and to cover what she needed, including testing the machine while on the phone. She told me she would set up someone to schedule to come out. They contacted me later in the day and scheduled for August 10. I got a call today from another associate, whose name I cannot recall, and she wanted to know if I knew of any parts they would need to bring. Seriously? She had me run the machine again while on the phone and she determined that my hoses were connected incorrectly. I am not sure how she could do that, but that being said, she informed me that if her technicians came out to fix my washer and it was an installation issue, I would be charged for the service call. This unit is less than a month old -I am not an installer- I am in no way responsible for any charges. She advised that I call Lowes to have them send out installers and since I said I was not going to pay for a service call, she said she would cancel my service appointment. I did not receive that information well and told her to not cancel the appointment. I agreed to call Lowes to see if they could get someone out here, but she talked over me. I did raise my voice and asked that she not do that. She finished the conversation saying I needed to call prior to the 10th to cancel and then promptly hung up before I could respond. This has taken about two hours of my time thus far, and while I work from home, I still have work that needs produced. In my experience, you are responsible for producing working equipment, just as I am responsible for paying for a new machine. I have held up my end of the bargain. My expectation is a machine that works and people to be cooperative when it does not.

Linear compressor on refrigerator has stopped working. Technician said did not get any reading on compressor. It stopped cooling in freezer then upper part went out after 5 plus years of service and the extended warranty expired. This happened in June 2021. My name is Stephen Vickous 1168 Connemara Way Clarksville Tn 37040. My phone number is [protected]

This product is very poor in its service and for such a price we expected much better service.

When we bought LG washing machine with a dryer, on 14th of July 2021, we were told by the seller that we have to register our device online within 30 days or, otherwise, our 5 years warranty will not be valid. We have tried to do it through LG web site, but there is no possibility to do it that way. We have tried than through the LG support contact telephone, but none answers that phone (+[protected] 4) for two weeks already. We have tried to find some other possibility to contact LG support, or any other department at LG, but there was no success. LG doesn't provide any possibility to contact them at all and it is, in my opinion, a severe violation of customers' rights.

My 3 year old LG refrigerator and freezer failed and I lost all my food. Turns out LG was aware of the flaw in product and sold it anyway. They were sued nationally and as part of the settlement they had begun fixing all failed products at no charge. I called to ask about compensation for the lost food since they had fraudulently sold a flawed product. They assured me that was no problem. I filled out an automated questionnaire by text and the system asked me to give it 7-10 days to resolve. On the 11th day, I received a text that stated the complaint had been closed because no response had been received by me. This was utterly false because no further communication had been sent to me other than the initial questionnaire.
I called LG immediately to inquire about the "closed" claim and was assisted to reopen the claim, which I did. This was also done by text questionnaire. Again I received no response for 10 days at which point I called again. I explained the circumstances and was promptly transferred to a complaint number. I was on hold at that number for 1 hour and 20 minutes during which time NO ONE picked up the line. I tried to redial the number and the office had been closed for 20 minutes.
The next day, called customer service and was put on hold again to the same complaint department. This time I only waited 30 minutes before hanging up and calling customer service. I used a back door access by pretending to order parts which got me to a live person. Now I am expected to wait 2-3 WEEKS to find out about confirmation of my claim. (It has already been 2 months)
I think this company is playing games by trying to wait people out until they just give up on expecting fair and ethical resolution of complaints.

I have a front loading washing machine. As of 2 months ago it started to have an error code and seems to happen every time I use it now. This problem occurs when I have my wash load going and there is like 30 mins left well it will stop do the chime and have a OE code on the screen.. My husband tried to fix this problem to see how to clean out the lines to the washing machine but I feel like now it is worse then ever. I do not have a receipt anymore or have a warranty with this but for all the money you pay for these appliances you would think they would be lasting more then 2 years