LG Electronics

DO NOT BUY THIS PRODUCT: LG one-unit washer dryer unit 4.7 cubic feet. I’ve done 3 small loads in this machine and the clothes have come out wet, not damp, wet. Now I find out that the machine takes 6 to 7 hours to dry even a small load, which is ridiculous. A water savings, if there is one, is offset by the increase in energy used to dry the clothes. I’ve had this new machine hooked up for a little over a week and it hasn’t even begun to do the clothes in any kind of reasonable way. The dryer filter is at the bottom of the machine and difficult to open and when it is opened, it leaks about a cup or two of water on the floor. I am 78 years old and use a walker making it extremely difficult for me to clean the filter without falling. The machine takes a long time to cool down before you can take your clothes out or you will get burned as my daughter did. Even if mentioned in the book, this is a safety feature that needs to be posted on the machine itself.

refrigerator and freezer to warm comprlssor leak tetrafiuoethane no service in area purchase 8/27/22 hasnot work since 5/15/22 purchase at lowe dubois pa.15801 serial number 107mrya48682

Outsourced customer service from India, so these people know absolutely nothing and have no stake in anything.

3rd party technician companies who never answer the phone.

LG designed a system that has no accountability to anyone or anything and just wants your effing money. I have had no fridge for a month, how can I even feed my family? I can’t even go grocery shopping unless for canned food or food to cook immediately and I cannot keep leftovers? Yeah, total bull.

ZERO ACCOUNTABILITY.

I want my refrigerator completely comped and I want a replacement for the complete dud they sold me. I have been calling technicians over and over to get some help, there was none. Customer service has no stake in the race and doesn’t provide anything useful. I don’t know who runs the company, but they need to re-evaluate their entire business model.

No one answers the phone, I get left on hold for hours and this is all of the companies! Then! They hang up on you after waiting for over an hour? WTH?

I hate every part of this, they can’t just fix the fridge in a timely manner. They leave us hanging for OVER A MONTH without a way to STORE FOOD. I don’t know how you make that up to someone wanting to feed their family, but they need to figure that one out.

No one answers our calls, claims someone is going to call me, says there is a work order, and spew lies about what their going to do

Negative 100 stars.

I have a French door refrigerator that is 4 years old. It is a linear compressor model. It has stopped cooling on June 2nd. I have called LG customer service everyday since and still they can not find a technician to come service the fridge. It is now June 8th. How long can a family of 5 I live out of a cooler!?

Model LWD3653SP

Product Code LD3653SP. AS3LLGA

Serial 101KMSA03518

Purchased 2/14/2021

We have had this oven a bit over a year; the control panel blew out from overheating during a self-cleaning cycle of the lower oven. This was purchased through Costco and repair was initiated and completed.

During repair, the technician found that when the unit was installed, the shielding of the 240 wiring had been stripped. We now have exposed wiring creating a safety issue, possible fire hazard. The repair technician highly recommended we do not use the oven until the wiring issue is corrected. I would appreciate an installer be assigned to correct this situation.

I am looking forward to your reply.

I ordered an LG stainless steel French door refrigerator through Home Depot and it was delivered to me on March 10. After the delivery, we noticed there was a rub/scratch on the top left upper door. I immediately called Home Depot and they told me to call LG customer service. Within hours of delivery, I called LG and explained the situation, sent pictures , uploaded my receipt and was told that someone would get back to me within 3 to 5 business days. I have since called four times over the last eight weeks to try to get some resolution to this problem. I have asked to speak with a manager and they are never available to take a call. I was told by the last customer service rep that a manager would call me back within five minutes, that never happened! I am so frustrated with their customer service and lack of response and responsibility that I will never order another LG product again. I will also never recommend an LG product to anyone!

Finally, last week, I did hear from Customer Service and they have conveniently lost my initial complaint on March 10 and said that it would be up to Home Depot to take care of the problem. I am caught between a rock and a hard place because LG won’t help me and Home Depot won’t help me. I am stuck with a damaged refrigerator sadly.

We purchased 4 LG appliances from Nebraska Furniture December 2018. We also purchased an extended warranty through Assurant. March 2022 our compressor went out. We contacted Assurant, they couldn't get anyone out for 2 weeks and told me if I could find someone on my own to do the repairs I could. Anything under $400 was automatically covered, anything over, the technician would need to call and get approval. Because it was the compressor which is a manufacture covered part for 5 years, they did not cover it. The technician gave us 2 options, they would contact LG with the details and LG send them or us the part and then they will come back and do the repairs or he could repair it then and I could take it up with LG. I had to get it repaired. I have an 87 year old mother who lives with us and couldn't go without a refrigerator for who knows how long it would take. The cost to repair was $1100. After contacting LG over 5 times which includes 2 letters to the president, they sent me reimbursement totaling $640. When I contacted them about the $460 shortage they said this is the maximum they reimburse. I am so disappointed in this company. There was a class action lawsuit against them for this issue. They settled but didn't admit fault. I am hoping for some assistance in this claim. I am not asking for something I am not due.

Last year we had to replace the control panel/water and ice component at a cost of $450. The control panel had failed due to the protective cover coming loose and becoming non-functional. 45 days after replacing the original control panel, the replacement started doing the exact same thing. Unfortunately, we didn't call the repairman back until after 90 days. Apparently the warranty on the part was no longer in force, so now we are stuck with a faulty control panel unless we pay another $450. Now the sensor pads don't work. We have noticed that the design of this control panel was changed shortly after we purchased the model we unfortunately purchased. W know why now! We bought this fully loaded model having heard how great LG products are, but this one is a lemon. It also has the lit outer door light that is supposed to come on when the door is knocked-on, but that isn't working either. Cost will be around $500 to repair. Our prior complaint also was ignored, as we expect this one will be. We will never again buy a LG product if this is the quality of appliances you build.

Norman Karney

[protected]@yahoo.com

[protected]

For the third time, on 16 May 2022 The second shelf in the refrigerator door fell to the vegetable drawer below. The second time it happened, it broke the glass cover over the bottom vegetable drawer.

When I called about it, customer service was not at all surprised that it happened. They did send a replacement glass and door shelf but did not indicate that LG was doing anything to correct the problem.

There are a number of others that have written bad reviews about this issue.

What is LG doing to fix the problem?

Has been almost a month. The first tech that came out twice had no clue but supposedly was LG certified. This started on April 28th that is when I made the first of at least 30 calls. Everyone kept saying they could not find my information until Friday the 13th of May I got a lady Pamala from Idaho that was amazing and she said all my info was there so that tells me that none of them were doing their job. The one was going to put in for a new fridge for me this was last Monday or Tuesday and I needed the proof of purchase model serial# the normal so I got that sent it in and whoever I got on the line said the Lowes Receipt was not a good enough receipt they could not use that. Hmm that is the only kind of receipt you get from a store. Anyway fastforward today I received a text message that someone would be out on Thurs. May 19th between 8 and 5 but lets remember I have taken time off work already for the tech that came out before and I just called them at 5:22pm today Tues May 17th and they could not tell me who was coming, Jim the CSR I spoke with said they have not found anyone yet and I told him that I got a text and wanted to see if he could narrow the time down a little and he said there was nobody listed but it will be updated within 24hrs. Sure I believe that not. Yes I am very upset. I have not had a fridge for almost a month, oh and it is one that has a recall on the compressor by the way. And the tech that came out said he replaced it but don't think so. I'm not very smart but if you take something out you have to put something in and you would carry something other then a tool box a propane tank and a torch. No parts seen. So they say they are going to compensate me for 200.00 worth of food. Ok that is about a week or so. What about the time off work, the frustration of not being able to cook and eat food from home. Why has this not been taken care of in a professional manor. I run a horse boarding business and if I neglected my duties and did not follow through and was rude to people I would not have much of a business. I will NEVER EVER NEVER buy anything LG again due to this issue. And to top it all off the tech that was here for LG was rude to my 87 yr. old mother in law. Really why how can you be that way. So what I am trying to say is don't buy LG They say life is good when you call them and they supposedly stand behind their products as long as they don't have to help.

Never purchase a product from LG. Our first refrigerator quit working after one month and LG refused to repair or replace it. We had to go through Home Depot to get a replacement. Our second refrigerator in 4 years quit working two weeks ago. There are no service technicians in our area so that is not an option. LG will not issue a refund as requested. We have just been getting the run around for weeks. I urge you to stay away from LG as both their products and their customer service is terrible.

Purchased a LG Refrigerator LXS269730 From Home Depot delivered with defective door that does not close properly. Also purchased a 5 year extended warranted. Since day it was delivered about a month ago one of the french doors does not close. Called HD warantee they referred me to LG customer service. Neither Home Depot not LG will fix the problem they claim the Door is not covered under their warantee. So therefore LG will sell you a defective appliance and refuse to fix if it's defective. After the Fridge was delivered we were away for a few weeks and could not call either HD or LG to repair or replace the appliance. Spent 2 days and a few hours getting the runaround from LG. Beware of LG warantee. Spent thousands of dollars on brand new defective appliance.

Compressor unit has quit, have talked to customer service numerous times, given 3 service companies to call. No one wanted to come repair unit. Called LG again told me they had to locate someone through Service Pro, repair given to Technical Appliance who called me and said they were not taking LG jobs at the present time. Called LG who told me they would forward to locater service which will take 3 -5 days to get back to me. In the mean time we're living out of a cooler. Refrigerator is only 3.5 years old and for $2800 it should last a heck of a lot longer. Serial # 804TRJL1K500.

CNN220415370841 Charles Herb Matthews [protected] or [protected]

TV bought from H H Gregg 4-15-17

I complained in late Nov or early Dec 2021 re image retention on my TV & was told to perform panel noise cleaning steps 2 times a day for 5 days in a row & then call back which I did & told LG tech that the problem was no better. Darius of the Complaints Dept then told me that even though my TV was out of warranty as a one time courtesy LG would replace the OLED module in my TV but I would have to pay for the panel to be installed. A local TV repair shop called to tell me LG had called his shop about installing the part & he would call me back when part came in. A few minutes later he called to tell me the part was no longer available. I think that under the circumstances LG should offer at least a 50% discount/rebate toward a new LG C2 TV. Thank you.

UPDATE - NOW GOING ON MONTH 5. No repair, no replacement and in order to get a refund I have to dispose of the unit at MY expense and do the following before I would get a refund:

follow ALL of the following steps:

1. Please remove the manufacturer’s ORIGINAL label showing the Model and Serial number. It can be found on the inside/back of the unit.

2. Affix the ORIGINAL label to this letter and send to LG Electronics using the FedEx prepaid shipping label.

3. Make a copy of this letter and your ORIGINAL label for your records

Please note: Your payment cannot be processed until we have received this signed document with labels from you.

You also acknowledge that you have agreed to properly dispose of this unit after returning the manufacturer’s model/serial number label to LG Electronics. (Not paid for by LG)

I contacted LG about a missing light bulb in my freezer when my new refrigerator was delivered on 3/2/22.

That was a month ago. I still haven't had a response. When I look up the repair receipt number, it is listed as still pending.

Unable to speak to a person, only automated responses the direct me to the repair lookup page on their website.

It is a new refrigerator so the bulb should still be available. This should be a simple repair.

On the 8 of April 2022 around 8pm my friend was having trouble with his cellphone and I told him to remove the battery to reset it.Upon his attempt the cellphone blewup in his hand hitting me on the back with a flaming projectile and falling to my apartment floor burning two holes on my floor and both inhaled black smoke that filled my apartment.i have pictures of the damages and the exploded battery.I noticed after the happening that on the back of the cellphone is a red colored attention notice that states please charge your battery for at least 5 hours before using your phone.And on a little white tag below it in tiny black letters states non removable battery.Your product should have a visable do not open in large red letters or the word Danger.

March 11, 2022- called Canada Support 1-888 number they could not assist us and gave us a service ticket number. After 3 weeks and numerous calls we were contacted by Max a Prorate team from 1-256 number he left us a message to call back. We called back and the person who answered doesn't know Max and cannot assist us. Spoke with Briunna she took our information and asked for us to send some info. via a text to a 1-256 number... she advised would call back. I sent the info last Thursday (same day we spoke with her) and today is Monday evening. No call... I also contacted Lowes where we bought the fridge back on March 10, 2018, been having nothing but troubles with them as well. I purchased a 4 year warranty. I am about fed up! Can someone please do something about this fridge. We have been without a fridge for a month now.

The unit id 4 years old. It started not cooling in January. The repair.

man came out and said it needed a new compressor. Two weeks later he came back and installed it. Two weeks after that it started not cooling again. The repair man came back and said the unit was leaking freeon inside the. unit and could not be fixed. I contacted LG and they said they had no information about that from the repair man. I was right there when he told them it could not be fixed on the phone. I contacted LG several more times on the phone and they said they needed to send out a repair man to make sure the unit can not be fixed. The unit has a 5 year warrantee and I want a new unit.

I have an LG dishwasher that I purchased from Home Depot in 2020. They also installed it. Last year, I had to replace the control panel. Within the last week, I have had an HE error after I run the cycle. When I opened the white plastic casing in the back of the dishwasher, I found burned and melted wires. I reached out to LG through their chat and was told that my dishwasher was no longer under warranty. I asked how I could file a claim because this is a faulty product and not necessarily a warranty issue. Within 2 years, I have had to spent hundreds of dollars on repairs for this dishwasher.