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Recently purchased furniture, lamps and tables from Leons. After delivery was scheduled between 2pm-5, they didnt arrive until after 6:30 pm. Upon inspection, noticed damage to one table, lamp base was loose. Notified our not so wonderful salesperson and reported issues and was told to take pictures and forward e-mail to service department. After moving lamp to another area , the lamp based shattered. After calling store manager, he to requested pictures and a call from service manager, was told he needed pictures and the lamp would not be replaced ( he stated "we" broke it ). After receiving pictures of damaged table, was informed "we" would have to return the table to store and they would replace it. No offer was made to compensate us for our time, gas or inconvenience.
Never again will I ever shop or step into a Leons store after this experience and will still forward a complaint to their head office ( which I figure will go no where as I figure this is a common occurrence , after reading reviews posted here )
Claimed loss: Loss of lamp : $160Personal time loss : 4 hrs to deal with staff / return of original item and return homeGas : $25 ( gas usage and km allowance )
Desired outcome: Replacement of lampA credit from Leons for our purchase ( $150.00 )An apology
