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This is very long but in a nutshell after 2 months our cushions were collapsing and I was told to turn them around and it's wear and tear. LOL Anyways I had asked for a refund not know Leon's doesn't offer refunds. What company doesn't offer refunds? The repair guys order new cushions and we got those 2 months later but the arms were buckling, the area going towards the floor. Nothing was done about that either. I called again in early Sept. said the same thing to get a refund as I am not turning cushions around and what happens when all of them collapse? I have left several messages and lots of pictures and still nothing. I can't believe they are NOT doing anything about this. I have now after 4 phone calls talked to a customer service manager and she wasn't even given those messages. Now she is looking into the emails as they don't seem to like to talk to customers. I am not happy with this situation and the dragging out of this problem. I have asked to see what if anything the manufacturer is saying as this is totally unacceptable when you pay that much money. I was never told about NO REFUNDS when buying this set. I am not a very happy customer and want this situation resolved with a refund as asked in the first place. This set will not last a year. Any help would be appreciated as they will not get a good mark from me. This is totally the worst situation we have ever had with any company. People need to know this before they purchase anything from Leon's. This was not at all any of our fault but Leon's. Thanks in advance. We have sent many pictures of the problems as well. This has gone on far too long now.
