Leon's Furniture
Reviews and Complaints

Please do not purchase from Leon's/Léon and Serta Canada . I have been a loyal customer in the past and now purchased this mattress from Leons two months ago. There is a huge dent that developed two weeks into sleeping in the mattress and Serta refuses to honor their manufacturer warranty based on the fact that my brand new bed frame does not meet their standards. This is to deflect on replacing or reimbursing an absolute cheaply made mattress of two months. I have developed shoulder and back pain.

Purchased a sectional couch in London Ontario-Wharncliffe Rd South location. This was in February 2024.They were supposed to set up and take away the cardboard during the delivery. They did neither.
We put together the sectional and discovered issues with the hardware and a problem with one of the end pieces. A service rep was sent out and was able to repair the hardware problem, but did not resolve the end piece of the sofa. When we brough their cardboard back to the store, we were instructed that another service rep would be sent out to take a look at the end piece. This was completed, however he could not fix onsite and informed us that it needed to be replaced.
Over the course of the next few months, we were given the run-around, and have to follow up with then repeatedly on the status of the part/end piece. We were finally told that they located an end piece and would be replacing it within the week. They just called to inform us that the end piece was not shipped as promised. They were unable to provide an acceptable explanation. It is August 18 and we are still without a functional sofa 6 months later.
I will never purchase from them again, and share my horrendous experience with everyone.

With all the trouble I have had with Leon’s Kingston it still goes on. Sales manager lies continually. They made up a phoney receipt because I guess they didn’t think I had one. Well I did. Two different totals. The only way they would return my new broken washer and dryer was if I purchased a more expensive model. My 88 year old mother also purchased an expensive leather couch which she has not received yet. They promised it would be delivered last week. But of course not. No phone call either. People buy from The Brick. They are the nicest people, there is a return policy and they do not lie to your face. Leon’s Corporate Office cannot even contact me. Pay the few dollars more at The Brick and receive quality service and expert craftsmanship. Totally lacking at Leon’s Kingston.

We have been buying multi set of applications with Leon's the past 15 years.

Bought 5 pieces kitchen appliances recently. The delivery guy had to removed the (fridge) box to move it into the house.

All applications were place of the conner of the room with no possible access to check after being placed in the spot.

Did not aware of the dents (hidden as the fridge damages was faced the wall, probably it was done purposely with the hope not beingnoticed), from the demage (lower right door, an small dent in the middle right upper door), definitely coming from trolley duringthe move. But when I have time time to inspect it was to late.

Called Leon's support multiple times the past 1 month as well as LG vendor.

LEON'S declined to help or acknowledge it is their delivery guy issue.

It will be our last time to buy anything from Leon's!

I purchased a Serta mattress from Leon's that was delivered 15 September 2024. Almost immediately into use I noticed a dent developing and getting deeper on the side where I sleep. I contacted Leon's and they told me that they will not take it back and after many conversations advocating that this is absolutely unfair - it's a brand new mattress that I paid a huge amount for, they sent me a manufacturer warranty form to fill out. They wanted various pictures and measurements and eventually got back saying Serta denied my warranty claim because my brand new bed frame slats did not meet their standards. My bed frame is brand new and a lot of consumers do not have bed frames with as many slates. This was also never explained to me before buying the mattress - that I need to ensure my bed frame meets the warranty standards. I also never received a Serta manual booklet. When the delivery happened, they brought the items inside, removed all the packing and left with it. Leon's only emailed me the warranty manual yesterday. I asked for a report as the Leon's sale person has given me different specifications that Serta told her and after she emailed me the warranty yesterday for the first time ever, it's different to her email and phone call. Serta and Leon's have not responded to providing me with any report or feedback despite being told a manager will get back to me. I am extremely upset and stressed. This is a brand new mattress not even 3 months old and has a huge dent which is already causing shoulder and neck pain, for which I may need physio. I just moved into a new place as a single person and chose to buy a new mattress to prevent the exact issue I am dealing with now. I do not have more money to buy another mattress. What is the point of a manufacturer warranty if shady business loopholes are being practiced to prevent consumers being sold brand new expensive deficient products that are going to cause health complications. The dent is getting worse and when I try to sleep in the other side it just roll into the existing dent in the night. Please assist me, I am so stressed and upset. My name is Leona Naidoo, and I can be reached on leona. [protected]@yahoo.com or +[protected]. Thank you

I purchased three pieces of sofas on Boxing Day 2023, with the expectation that they would be delivered in January 2024, as promised by your staff at the time of purchase.

In January, I called Leon's to inquire about the delivery status and was connected to your salesperson, Jamal. He informed me that the delivery had been delayed and would occur in February. In February, after still not receiving the sofas, I went to the store and spoke to Jamal again. He assured me that the sofas would be delivered by the end of March or the beginning of April.

However, by May 19th, we had still not received our furniture. My wife called Leon’s and, after being hung up on twice and placed on hold for 30 minutes, I personally visited the store and spoke with the store manager, Sean Gadpaille. Sean promised to resolve the issue and call me within two weeks. Unfortunately, he failed to follow through on this promise.

On Friday, May 3rd, I called Sean, who then informed me that the furniture would not arrive until the end of June. This additional delay is unacceptable. I requested to cancel the order and be provided with alternative sofas, but Sean stated that canceling the order would incur a 25% restocking fee.

The service we have received is far below acceptable standards. The repeated delays, lack of communication, and refusal to provide a satisfactory solution are highly unprofessional. We have been extremely patient and cooperative, but our patience has its limits.

Furthermore, I feel that I am being bullied by your company. Holding my money for such an extended period without delivering the promised products is unacceptable and unethical. It feels as though Leon’s, a large company, is taking advantage of individual customers like myself.

I purchased an LG range in June 2021 and purchased the extended 4 year warranty. The numbers on the cover have started to wear off. So I submitted a claim through King & State and they are not able to help as they say its a cosmetic issue. Which I guess not knowing how high you have the element as is cosmetic. I say its a safety issues but they wont do anything. Wasted my money purchasing this extended warranty as King & State won't help. I will never return to Leons to purchase anything. They have the worse extended warranty I have ever seen. As this is just happening to the one side of the cover it is most likely a defect in this area of the printing which I have tried to explain to King & State and they just comeback and say its a cosmetic issue. A scratch is a cosmetic issue not the actual manufacturers printing for the knobs. I have been a loyal Leons customer for awhile now and will no longer buy from you. Order number for this issue is: 06061ttnuyp

We had a disappointing experience with Leon. I bought 6 pieces sectional back in September. Delivery should have been in October. End of October, there’s no contact of delivery so I called, they said there’s one of the pieces still hasn’t arrived yet. They offered to deliver to us 5 pieces first but I refused because we needed all 6 pieces at once. Estimate delivery time was now November. Again there’s no contact until middle of November so we went to Leon costumer service in person to make sure when 6th piece will arrive. We told them if the whole sectional pieces can’t be delivered by end of November, We’d like to cancel it and buy something else which we can have by end of November. A lady at the customer service told us that guarantee delivery will be December 2nd and set up delivery date for us at the same time. We gave up having sectional for thanksgiving and accept to wait until December 2nd.

On December 2nd, the sectional arrived and the delivery guy brought 5 pieces into our living room and said there’s no 6th piece. He said “There is missing piece but you know that right?”.

I told the delivery guy that all 6 pieces should be here but he responded that “Hey I’m just a delivery guy. You have to contact customer service for any problems.”

I call Leon right away. I had to talk and explain many times to different people and they always say let me talk to the manager. When I finally got to talk to the manager, it was so hard for him to accept that he had to pick the 5 pieces up and refund me. There were so many excuses and he kept saying that once they deliver, they don’t get them back usually. Of course you don’t have to retrieve anything if you deliver whatever you promise to customers. It was wasting so much of my time listening the manager goes “I’ll deliver the last piece next Tuesday. You just have to wait.” “We don’t topically pick things up once we deliver but this time I’ll do it FOR YOU.” “ Give us another chance” “ Okay I’ll book our delivery truck FOR YOU”

The manager guy kept saying he is doing it for me but actually he is just fixing his own mistake and I’m giving him chance to take responsibility. Mistake happens and it’s fine but they can’t force customers buy stuffs when they say no. I just wish they had decency to tell the truth that the last piece couldn’t arrive on time and call me so I can cancel as I said I don’t need them if whole sectional can’t arrive by November, I don’t want it.

I really hated that the manager just won’t give up to make us keep the sectional when he admits and apologize for the mistake he made. I said no and please take responsibility and refund as that at least what Leon could do after wasting so much time of ours since September but no, the manager of Leon Rocky View Store wasn’t capable of handling the situation.

Now I’m waiting for the update for the pick up time on December 8th Friday and refund. My husband had to take time off from work to be available on that day. I can’t believe how much Leon doesn’t care about people’s time. There’s a reason that we said delivery had to be completed by November as we are not available in December. Leon lie and doesn’t take accountability for it and make us pay for their mistake. They even want me to call them to remind they have to refund me after pick up is complete as they can’t remember to refund me. Leon is very unfortunate company and has unprofessional employees. Not worth at all.

I drove 55 kilometers from Rigaud to your store Leons on the trans Canada Hwy

I came to purchase this chair that was advertised in your black friday flyer.

Sale price $399.00 with no taxes. I spoke to your salesperson and he said the warehouse and store had not received this chair. It would only be in in mid December 2023. WHY DO YOU ADVERTISE WITHOUT THE STOCK..

This was on Friday November 24/2023. I would like an explanation for the time I lost.

Thank-you

Lynda Grant

[protected]

[protected]@gmail.com

Recently purchased furniture, lamps and tables from Leons. After delivery was scheduled between 2pm-5, they didnt arrive until after 6:30 pm. Upon inspection, noticed damage to one table, lamp base was loose. Notified our not so wonderful salesperson and reported issues and was told to take pictures and forward e-mail to service department. After moving lamp to another area , the lamp based shattered. After calling store manager, he to requested pictures and a call from service manager, was told he needed pictures and the lamp would not be replaced ( he stated "we" broke it ). After receiving pictures of damaged table, was informed "we" would have to return the table to store and they would replace it. No offer was made to compensate us for our time, gas or inconvenience.

Never again will I ever shop or step into a Leons store after this experience and will still forward a complaint to their head office ( which I figure will go no where as I figure this is a common occurrence , after reading reviews posted here )

This is very long but in a nutshell after 2 months our cushions were collapsing and I was told to turn them around and it's wear and tear. LOL Anyways I had asked for a refund not know Leon's doesn't offer refunds. What company doesn't offer refunds? The repair guys order new cushions and we got those 2 months later but the arms were buckling, the area going towards the floor. Nothing was done about that either. I called again in early Sept. said the same thing to get a refund as I am not turning cushions around and what happens when all of them collapse? I have left several messages and lots of pictures and still nothing. I can't believe they are NOT doing anything about this. I have now after 4 phone calls talked to a customer service manager and she wasn't even given those messages. Now she is looking into the emails as they don't seem to like to talk to customers. I am not happy with this situation and the dragging out of this problem. I have asked to see what if anything the manufacturer is saying as this is totally unacceptable when you pay that much money. I was never told about NO REFUNDS when buying this set. I am not a very happy customer and want this situation resolved with a refund as asked in the first place. This set will not last a year. Any help would be appreciated as they will not get a good mark from me. This is totally the worst situation we have ever had with any company. People need to know this before they purchase anything from Leon's. This was not at all any of our fault but Leon's. Thanks in advance. We have sent many pictures of the problems as well. This has gone on far too long now.

Spent close to 17,000$ and your service is worthless

Has your cheap customer service staff in Edmonton. Then when I call to complain they always dispatched their boss and the boss told them my stuff will come next month all the time I call always the same lies.

they never want to come back to take back their crap because I had never seen this worst of service in my life . the worst they keep billing me every month. I feel that I was scammed by Leon's. They always put me on hold for long time in order to discourage me to loose my money, I am a victim of this store called Leon's.

The customer service is lying too much and have no respect for customer they are not professional. Their products are not good they are fake when you call to complain they take a lot of time to send a technician and after three months I can't have my stuffs changed because they keep lying to me. Enough is enough

Ordered a ramrod 1350 beginning of April 2023. We were told if we paid in full it would ship the following week. It is now July 28th and no one is calling us. The manager of manufacturing was more help than anyone, or so I thought. He said it would ship before end of June, still nothing. No one takes our calls or calls back. The employees all lie including receptionist. This is 3rd machine purchased, one would think we would be treated differently. A phone call without lies would be nice. Will never buy anything from these people again. Dan Shepley owner Millbrook fence.

I and my kids are expecting that the delivery of the television will be today, Friday, July 21st, only to find out that it will be delivered on the 4th of August. I called the delivery team today and forwarded the call to the sales agent, Lisa, whom I found really arrogant even at the beginning of my order. She talks sarcastically too when I tried to explain something she cannot fully understand. Kinda racist. I told her that she assured me that they will deliver the television today and she just hanged the phone up and told me to wait for the call of her manager. Poor customer service.

Has your cheap transport company come to my house and they didn’t want to bring the furniture up to the rooms because it actually meant they had to work. Then when I told the guy to do his job he dispatched his boss and the boss told them

To leave. Called your store in Montreal, Anjou . To take back their crap because I had never seen this Theo of service in my life . She tried to reschedule for them to come back and they didn’t even reschedule. I’m putting this on every social media and going to the news about your service. You people take advantage of clients once you get paid. You’re disgusting. ! I’m not done I will go to whoever I have to to make sure your company doesn’t do this to anyone anymore! I have pictures videos to prove everything.

While trying to do some work on the relaxing couch the ball pen slipped and left marks in the couch . That was on 4 July 2023.

I tried cleaning it with the cleaning solution given with it, but it did work .

We went to Leon’s store to ask about the procedure of claims, and the staff informed us that it should be submitted through the website , so we did.

Leon's 13730-140st Edmonton ab. I would like to start with apologizing, for my anger as well as my deep disappointment with Leon's... on Feb-27/2023, 15:20:21 we had purchased a sectional and a bed frame.

qty item code vend description ext'd price

1 69g42255 069g so 2pc reverse sectional grey $ .00

1 69g42253 069g so rhf sofa grey (reversible) $ 817.32

1 69g42254 069g so lhf corner chaise grey $ 681.68

1 [protected] 0001 magi seal $ 189.95

1 [protected] 0620 6-leg bed frame d/q/k glides $ 119.00

merch subt. $ 1807.95

pickup $ .00

taxable total $ 1807.95

gst/hst $ 90.40

pst/qst $ .00

total $ 1898.35

deposit $ 1898.35

balance due $ .00

upon delivery as we UN pact them we discover we had the two right sides of the sectional no left side. had to wait a month to get the left side. did not get it so i phoned Leon's we would not get delivery UN till the end of July. i asked for Leon's to com pick up the furniture so we can get a refund. my grand daughter stopped at Leon's to see if she could help. she was looking at a damaged coffee table which she paid $40.00 for with a sales receipt. i had rebuilt the table at a cost if $ 300.00 and some change, three days driving around finding parts. replaced the wheels as well as the arms for the lid for they were bent. the table has multiple dings and scratches. when i visit the store for a refund they told me i owed them $241.92 for a table that was paid for with a sales receipt. less the bed frame $119.00. the refund is $ 1537.42. this is unacceptable is Leon's having finance problems that you have to Steele from the customers. $ 241.92 is a little money for Leon's it is a lot for us. we are elderly, handicapped on a small pension witch took us 8 years of scrimping and saving to save the money for a new sectional. what a rip off scam they are running at that store. All a person gets from Leon's are lies and excuses... When a person pay's cash for an item and is given a receipt that states what they had paid for and how much they paid.. then that sale is final... How can Leon's weeks later tell a customer that they owe money for something they never purchased or they owe for what some one else purchased even though it was my grand daughter makes not difference we had nothing to do with purchasing the table.

I would like the rest of my refund of $ 241.92. you can have the table back when Leon's pays me $300.00 for the repairs.

Hello,

I bought LG fridge and extended warranty from Leon's store four years ago. My fridge recently broke and I contacted Leon's store and Kings and State extended warranty company. It took a day to answer my phone call by Kings and State company. Now it's two weeks and I am without a fridge. No one knows when it will be fixed. No one takes responsibility for fixing it. I threw all of my food to the garbage. Don't buy extended warranty as it is money put in the garbage!

In 2018, (purchase date October 10, 2018, delivery late Jan 2019 and effective date of warranty) we purchased Eight (8) GE appliances (2 dishwashers, 2 stoves, 2 refrigerators, 1 washer 1 dryer) plus a 4 year extended warranty from Leon's in Charlottetown, Prince Edward Island.

In early September 2022, our GE dishwasher stopped working (seized) and we called Leon’s who gave us the phone number for King and State (K & S) the warranty company. We called King and State on September 14, 2022 and were given a reference #[protected] and told a repair person would call us within 3 days with an appointment for repair service.

On October 17 (a month later) a repair person from Atlantic Handyman called us with an appointment for October 31, 2022. During the appointment the repair person (Nathan) informed us that our dishwasher needed new parts and he would let K & S know the parts needed.

A week later, on November 7, 2022, King and State’s warranty office called informing us the parts were backordered until January 3, 2023, but if we did not want to wait we could accept their offer (one time pay out amount) of a little over $300.00. We declined the pay out as it would not come close to purchasing another dishwasher. It seemed to us, they were hoping we would be too desperate to wait that long and accept the pay out.

THEN, unfortunately, on December 2, 2022, our GE washing machine stopped working. We emailed King & State (the previous phone number was no longer in service) to inform them of our new issue with the washing machine. K & S responded later that same day. See response below:

On Dec 2, 2022, at 1:21 PM, Customer Care wrote: “Hello, Thank you for contacting us for service. Kindly submit a copy of your invoice as well as confirm the address where your unit is located and the best number to contact you. Thank you Regards, Tara Goodridge Customer Care Email Support.

We immediately forwarded King and State a copy of the invoice, our address and phone number. No response was received to the numerous emails sent to K & S requesting an update of our Washer repair status and being without a washer is much more inconvenient than being without a dishwasher. Once January 3rd passed, (the expected date for receipt of the dishwasher parts) we began sending emails requesting the status of this file as well.

Finally, On Jan 16, 2023, at 8:17 AM, Customer Care wrote: “Good Day, I apologize for the wait. You are a valued King & State customer, and we appreciate this opportunity to address your inquiry. To better assist you please provide the following information for verification processes. Address (including postal code) where the unit is located: Best contact number: Specific issue (s) with the unit (s): Thank you Regards, Shanice R Customer Care Email Support King & State Limited.

Even though we sent this information 6 weeks ago (December 2, 2022), we resent our invoice/receipt of purchase, address, phone number and issue. We also explained that we had already sent this information.

On Jan 19, 2023, at 4:48 PM, Shakira Simmons wrote: “Good day, Thank you for the below information. The service call is book with Atlantic Handyman Services. Reference number#[protected]. An escalation was sent to the technician's management to have someone contact you as soon as possible. Thank you. Regards, Shakira Simmons Customer Care Representative.”

Atlantic Handyman Technician, Nathan assessed my GE washing machine in late January 2023 and informed me the repair would be very costly (over $900.00) since many parts were required including a new drum assembly. Being without a washing machine now two months was becoming very inconvenient and frustrating.

Several emails later, On Feb 22, 2023, at 2:23 PM, Shakira Simmons wrote: Good day, Firstly, let me apologize for the delay in response. As per file (dishwasher) the part was backordered until February 1, 2023. I have reached out to the technician's management to confirm the status of this part today. Washer - additional parts were approved yesterday and tech is in the process of ordering those parts. Thank you. Regards, Shakira Simmons Customer Care Representative

Shakira acknowledged that the dishwasher part was backordered to February 1, 2023 but the email sent on February 22, 2023 did not have an update from the technician. We decided to call Atlantic Handyman ourselves and finally after multiple attempts, we finally got through to Atlantic Handyman the end of February. The receptionist at Atlantic Handyman informed us they had not received the dishwasher parts and that is not unusual to wait up to 18 months for parts/repairs from this company.

We would not have purchased the extended warranty if we had known the immense frustration and the amount of time and persistence we had to endure just to get responses from this company. This is totally unacceptable service. Leon’s strongly encouraged us to purchase the 4 year extended warranty at the point of sale and assured us that we would receive “worry free” service. We began investigating King and State’s and we were very disturbed by what we learned.

1. During a phone call to King and State, an employee revealed K & S are based in the Barbados.

2. Impossible to get an address to start legal action.

3. Pages and pages of complaints online about this company not honouring their warranty agreements.

4. Reports online of customers waiting up to 18 months for service and some never receiving repair service.

5. Many of these complaints named Leon’s who sold them the fraudulent warranty.

We are really feeling scammed by this point and we emailed Leon’s in March 2023 and requested a full refund of the 4 year warranty we paid to them ($1019.90 plus tax 152.99 total $1172.99). If Leon’s agreed to return this warranty amount we could hire our own repair people. We explained we could not wait up to 18 months for repairs to our appliances. Leon’s declined to refund our warranty amount stating that there were two claims submitted to K & S. True, two claims were opened, but no service delivered or no dates given for service. Therefore, this is NOT a valid reason for denying a refund of the warranty. It has now been over 9 months since our first claim was submitted and over 4 months without a Washing Machine. It is so unfair and unreasonable for King and State to expect a family to do without their appliances this long? The inconvenience and anxiety of not having a washing machine for 4 months and the lack of service/communication from K & S forced us to purchase a new Washer.

On May 4, 2023, we wrote back to K & S to request status of the dishwasher repair and to notify them that we could not do without a washing machine any longer so were forced to purchase a new one. We told them that we expected a buy out amount for the new washing machine. Several email requests followed and finally we got this response:

On May 12, 2023, at 10:23 AM, Customer Care wrote: Good day Washer [protected] - I am sorry to hear about this delay expereince with your units. Kindly provide a copy of the invoice with the purchase of the new washer, for our management team to review and advise of the next steps. Dishwasher [protected] - We will reach out to the techncian's management team to get an update. Thank you Regards, Shakira S Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

On May 14, 2023 we responded and sent a PDF of the new Washer sales receipt and invoice.

Mon, May 29, 2023 1:08 PM Customer Care wrote: Good day, Thank you for sending the documents. Regrettably, the image size is too small for it to be legible. Could you please attach the proof of purchase or receipt, and the invoice as separate images? Try to capture the entire document, oriented in an upright position. Thank you Regards, Richard Bryan Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

May 29 2023 2:04pm Reply to Richard. GE dishwasher [protected] & GE washer [protected] - Approximately 3 weeks ago we forwarded a PDF version of the invoice and sales slip to Shakira, your co-worker. She confirmed that it was legible, so she must have sent you the wrong email. Please find the PDF version below and I also will send pictures of both. We would certainly appreciate a response in a day or two.

On Jun 2, 2023, at 6:02 PM, Customer Care wrote: Good day, The management review your file and advised of the next steps:

WASHER – [protected] We can offer pro-rated credit to be used towards one appliance or one electronic . Please see below Terms and Conditions of pro-rated credit.

It's an in-store credit.

*Credit amount can be sent to the store (Leon's - CHARLOTTETOWN) within 24-48hours.

*The credit amount $301.99.

* The pro-rated credit is valid for 30 days only.

DISHWASHER - [protected] We can go forward to offer you the pro-rated credit to assist you with replacing your Dishwasher due to long wait and no response from the technician.

Here are the Terms & Conditions of the credit offer

The Credit is an In-Store Credit

Credit will be sent directly back to the store where you made the original purchase

Credit is calculated based on the age of unit. (From delivery date - Present)

Replacement product comes with the manufacturer’s warranty only

Customer has the option to purchase a new extended warranty for replacement product

Credit takes 24-48 business hrs to be processed.

CREDIT IS VALID FOR 30 DAYS.

Pro-rated credit amount:

Age of unit: 52 months

Credit amount: $268.62

Please let us know if you accept the credit offered and if you have any further questions Kindly respond to this email thread for better tracking and to advise of your decision. Thank you Regards, Shakira S Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

Our reply Sent: 03 June 2023 11:05 AM From: John MacAusland To: Customer Care Subject: Reply to next steps offer June 2/2023- GE dishwasher [protected] & GE washer [protected]

Shakira: We were so pleased to see a response from your company at long last. However, we wish to point out a few facts you must consider in making your final decision regarding reimbursement.

1. The decision to issue rebate based on delivery to present (52 months) for both appliances should be revised to the dates the appliances stopped working and your approval for warranty. In this case it would be 43 months for the dishwasher and 46 months for the washer.

2. The amount that your company approved for repairs to our washing machine (Atlantic Handyman advised us) was over $900.00 therefore, the offer of $301.99 (42% of $724) is very, very low, especially considering the replacement cost. ($2000.00)

3. What happened to the adage “Customers Always First?” Offering us an in-store credit at Leon’s only benefits their company. How does an in-store credit help us to pay for our new washing machine or hire a local repair man to fix our dishwasher?

Thank you for your consideration to this new information. John and Luann MacAusland

Most recent response from King and State below:

Jun 7, 2023, 7:20 PM Customer Care: wrote: Good day, Our contract is with the Leon's Store, credit can only be offer in-store.





Dishwasher - Backdated

Pro-rated credit amount:

Age of unit: 44 months

Credit amount: $313.39

Washer - Backdated

Credit amount: $339.74

I have attached the warranty guidelines in the below link for you to review https://cdn.shopify.com/s/files/1/0476/7590/0072/files/ProductProtectionCert_Web_English.pdf?v=1600974843 All Terms and Conditions outline below will still follow. Please let us know how you wish to proceed. Thank you! Regards, Shakira Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

WE were not agreeable with K & S’s second offer of in store credit to Leon’s so we responded: On Jun 9, 2023, at 1:08 PM, John MacAusland wrote: To: Customer Care , [protected]@leons.ca, Leann Frizzell , Front Office , Shakira Simmons Subject: Re: WARRANTY COMPLAINT - K & S files [protected] & [protected] To whom it may concern. **TIME SENSITIVE** Attached you will find a documented account (this is the document) of the sheer frustration we have encountered in the past 9 months trying to get service for our two GE appliances from a warranty we paid for in good faith that we would receive service when needed. Before we send this attached document and all the other documented emails, phone calls and Leons' visits to multiple outlets*, we are giving you a FYI in case you wish to reconsider your offer. Thank you for your time and we look forward to your quick reply. John and Luann MacAusland

*Consumer Affairs, Office of Civil Rights, GE Head Office, Leons Head Office, Better Business Bureau, Legal Services, CBC, Compass, Marketplace as well as several media platforms, etc.

NO one bothered to respond so we sent this second email From: John MacAusland Date: June 16, 2023 at 10:08:50 AM ADT To: Customer Care , [protected]@leons.ca, Leann Frizzell , Front Office , Shakira Simmons

Subject: Re: WARRANTY COMPLAINT - K & S files [protected] & [protected] To customer services departments: We are extremely disappointed that no one even bothered to acknowledge receipt of our June 9th email. We will follow though with our plan to send this document to the companies listed below unless we receive an acceptable offer from you on or before Friday, June 23, 2023.

Then we received this response from Leons office: From: CustomerCare Date: June 16, 2023 at 10:42:19 AM ADT To: John MacAusland , Customer Care , Leann Frizzell , Front Office , Shakira Simmons

Subject: WARRANTY COMPLAINT - K & S files [protected] & [protected] Dear John MacAusland, We hope this message finds you well. We wanted to bring to your attention the attached document containing the full details of the purchased King and State warranty contract. The address is on the certificate and can be found on the King and State Website. We would like to inform you that if a pro-rated credit is issued, the credit must be used to replace the defective products at Leon's. We are sorry to have to tell you that your request for a refund won't be considered. We recommend contacting your local store to use the credits issued within the allotted time frame. Best regards,

We did not receive either a warranty agreement or a Warranty Certificate at the point of sale, therefore we had no knowledge of the conditions of the warranty. Furthermore, we did not sign a contract with either King and State or with Leon’s. Doesn’t a contract require signatures of both parties (customer and seller)?

We do not accept an in-store credit at Leon’s in the amount of $653.13. This is a slap in the face, an in-store credit at Leon’s only benefits Leon’s, it does not help us pay for our new washing machine or assist us in hiring a local repair person to fix our dishwasher (now over 9 months without a dishwasher). Since Leon’s does not sell parts to fix appliances, the only option we see to have a working dishwasher would be to purchase a new dishwasher (from Leon’s with in-store credit which of course would not cover the cost of a new dishwasher). How does this option make any sense when our current dishwasher could be repaired for considerably less than this offer? Given our frustration and poor service from both Leon’s and King & State, why would we want to purchase more products/services from these businesses?

Leon’s are the big winner with this offer and in fact are making money from our warranty. Leon’s have our extended warranty payment of $1172.99 plus the warranty amount offered by King and State of $653.13, for a total of $1826.12. We intend to bring awareness to the public of this unfair, unjust and unethical practice that Leon’s Charlottetown and King and State are continuing to endorse to their customers.

All supporting documents, bills of sale and phone call logs can be provided, if required.

John and Luann MacAusland

PS There is no mention on the Warranty Certificate that only in-store credit would be available instead of repairs to our appliances.

On May 25th I purchased a brand new SAMSUNG 50" TV from Leons Crossiron location and picked it up at the Calgary warehouse on May 27th. A week later when I turned on the TV I had no sound. I turned the TV off for about 20 minutes and it worked. The following week I turned the TV on in the morning and had sound but no picture - I did the same thing and then it came back on OK

Yesterday when I turned on the TV I had no picture and still dont

I called Leons and was told sorry you need to deal with Samsung now

Basically - we got your money and now we are washing our hands of you

I have given Leons a great deal of business in the past 5 years and this is how they now want to treat me. I can tell you I will never deal with your company again.

I am furious that Leons is not willing to help me out. I bought a brand new TV and not a used TV. I expected to get something brand new that worked and not something that I cant use after 3 weeks. I now have no TV and have since spoken to Samsung which was the most painful experience of my life. It took me 2 x days to get this sorted out with them and to get a service call logged.

I received a call from a technician a few minutes ago who told me that he is familiar with this issue on Samsung TV'S and will order me parts and repair it. It would take about 10 to 12 days. ARE YOU KIDDING ME! I am not going without a TV for another 10 to 12 days. I want this TV replaced by LEONS. They sold a defective item to me and should stand good for it. Leons can take the TV back and get me a new one and then they can have it repaired and sell if to someone else. I am not accepting this as a resolution and want this TV replaced. I have called the Crossiron store and they will not put me through to the store manager. This is a pretty cowardly way to deal with customer / product issues. Ignore them and hope they go away.

Leons 13730-140st Edmonton AB. I would like to start with apologizing, for my anger as well as my deep disappointment with leons... On feb-27/2023, 15:20:21 we had purchased a sectional and a bed frame.

Qty item code vend description ext'd price
1 69g42255 069g so 2pc reverse sectional gray $.00
1 69g42253 069g so rhf sofa gray (reversible) $ 817.32
1 69g42254 069g so lhf corner chaise gray $ 681.68
1 [protected] 0001 magi seal $ 189.95
1 [protected] 0620 6-leg bed frame d/q/k glides $ 119.00
Merch subt. $ 1807.95
Pickup $.00
Taxable total $ 1807.95
Gst/hst $ 90.40
Pst/qst $.00
Total $ 1898.35
Deposit $ 1898.35
Balance due $.00

Upon delivery as we un pact them we discover we had the two right sides of the sectional no left side. Had to wait a month to get the left side. Did not get it so I phoned leon's we would not get delivery un till the end of july. I asked for leon's to com pick up the furniture so we can get a refund. My grand daughter stopped at leon's to see if she could help. She was looking at a damaged coffee table which she paid $40.00 for with a sales receipt. I had rebuilt the table at a cost if $ 300.00 and some change, three days driving around finding parts. Replaced the wheels as well as the arms for the lid for they were bent. The table has multiple dings and scratches. When I visit the store for a refund they told me I owed them $241.92 for a table that was paid for with a sales receipt. Less the bed frame $119.00. The refund is $ 1537.42. This is unacceptable is leon's having finance problems that you have to steele from the customers. $ 241.92 is a little money for leon's it is a lot for us. We are elderly, handicapped on a small pension witch took us 8 years of scrimping and saving to save the money for a new sectional. What a rip off scam they are running at that store.