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Delivery
Bakit ganon before natatanggap ko agad lahat ng deliver sakin through lbc pero bakit ngaun hindi daw ma trace ung address ko eh same address nmn yung gamit ko? Untill now d ko padin nakukuha ung delivery ...
Cash on pickup shipment not moving
I started to track my parcel from LBC Express since April 27, the shipment was from Novaliches QC to Marilao Bulacan, However it is not moving anymore, it says arrived at COD Exchange since May 13, I went to the pickup branch to seek update however they dont know also the status of it.
Tracking # [protected]
Services
Good morning, , on the 17 May 2020 I have received an email from L.B.C express of notification of my parcel from USA track tracking number :[protected]. I was requested to pay instant cash of total amount R10500. 00 for parcel clearance, permit, delivery which I never received
When I requested my refund for my money and they returned the parcel back to the sender because payment of the money was going to end I was told the money will be take 25days to be paid. Please assist me I want my money back ASAP
MN Ramakgoakgoa
South Africa
Naligaw na parcel bound to marinduque but was in cebu!
Hi lbc contacted your customer service but no response yet pleasr check parcel boud to marinduque but was in cebu based on your track your parcel! Tracking number [protected] please check tjis had been pick up 15 may 2020 and no feedback until now! And the personnel who pick up is bad [censored] to blame it on me forgot to have his name but he picks up packages dor2dor services from makati main.
Delayed delivery
Tracking #: [protected]
Name: ROXANNE OPORTO
Cp#:
[protected]
Lbc santa rosa pls contact/ inform me kung saan ko pwd ipick up ang item q, .i understand na delayed ang deliveries ngaun due to ecq kya sana sabihin nyo sakin kung saan ko pwdng kunin. Plsss.. Napakaimportante po ng laman ng parcel na iyon.
Ang dami ko ng message sa page nyo pero siniseen nyo lang. Wala akong nakuhang sagot.
Poor customer service and delivery
I'm trying to track my shipment that's about to deliver to me as a consignee. However some issue occurred as reflected on the LBC track and trace while in delivery attempt. as per advise, have to contact the customer service with a given email address.
I tried to email your customer service for 9 times and i tried follow up's to ask for any action should I take in order to deliver my Shipment but no one answering my concern.
They didn't even contact me for any reasons before they returned the shipment to SCS returns as per satus on track and trace.
Parcels not delivered
Parcels with the following tracking numbers were not delivered to the receiver and went back to senders because of ecq:
[protected] returned to city square olongapo because lbc branch was closed due to ecq but receiving branch has opened more than a month ago please resend to lbc hypermarket antipolo branch
[protected] returned to limketkai cdo branch because lbc branch was closed due to ecq but receiving branch has opened more than a month ago please resend to lbc hypermarket antipolo branch
[protected] returned to gaisano fiesta mall because lbc branch was closed due to ecq but receiving branch has opened more than a month ago please resend to lbc hypermarket antipolo branch
[protected] parcel cannot be delivered due to unforseen event, please deliver instead to another lbc branch in buhangin davao city
I am marianne estabillo I can be reached at [protected] or [protected]. Thank you so much
Shipping address is wrong
Hello po, concern ko lang sa pina droopship ko, mali po yong nilagay nyo na adress, imbes na malalag maitom sarangani po pick up yong items, bakit glan sarangani ang naka lagay? Pwede po ba palitan yon? General santos city nalang po ang ipapalit. At pwede pati narin reciever papalitan? Malyo kc kami sa glan sarangani e. Or pwede door to door nalang hatid dito sa malalag maitom sarangani? [protected] yan po tracking #.
Delayed Delivery
Hi,
As per checking in your site my package with tracking number 362054167242 was not able to deliver yesterday and so today too because of unforeseen events. I need you to deliver my package asap.
Thank you.
Undelivered package
Hi lbc. pang-3x q ng email to. to be honest i'm trying to control my anger pero nakakainis na po kayo. ung package with tracking # [protected] na sinend noong march 20, 2020 hanggang ngayon wala pa din. ung recipient nakareceived n ng packackage from manila ang pampanga, pero ung sakin n from qc wala pa din. nkiusap aq ng maayos sa previous email q pero ndi ata effective sa inyo ang maayos na usapan. kailangan ko pa bang magmura para mapansin niyo na super delayed na yung package!🤬🤬🤬
Yang e-mail ni myrna nodalo wala namang nagyari. show-off lng 🤬🤬🤬
Poor customer service and undelivered parcel
tracking no. [protected]
last april 04 it was return to scs return-lbc
we've contacted lbc and was informed for email request for redelivery. email was sent last May 07, up until now we haven't received the package.
we made a daily follow up and to no avail. one of your associate told us to file a complaint.
please provide action because it been 2 weeks and yet we haven't received the package. i also chat your messenger account, and did not provide anu response.
Service
Kindly tell your employees to be more efficient. Less talk and do more. It is not a joke to queue outside this summer weather. Because of the pandemic, people are forced to wait outside the branch in the scorching sun. And you can see them chatting and laughing while your clients are outside under the sun.
Door to door delivery
Our LBC box from UAE arrived at your Lower Laguna Delivery Team on May 7, 2020. Yet up to now, wala pa din yun box. Di pa din nagdedeliver. Ano ba balak nyo Jan. Pasikatin ko ba kayo sa Social Media or ireport ko na kayo Sa DTI? Makailang beses na kami tumawag Sa call center hotline nyo, wala padin. Araw araw kami tumatawag as a matter of fact.
Baka naman Pede nyo nang gawan ng paraan to. Tracking # [protected]. Consignee is Alfredo Sta Juana Jr. You can call us at [protected] or [protected].
Unreliable track and trace lbc portal
Reference No. [protected]
It was check to be delivered at Spark Place branch yet when we got there item still unavailable after a long queu line.
Reference No. [protected]
It was check to be delivered at Spark Place branch yet when we got there item still unavailable after a long queu line. Shipped May 4 until parcel is not available. No response received yet from the branch.
Parcel to receive.
The parcel was not received. No updates. No phone calls and no email's regarding the situation. We totally understand that there is an ongoing ECQ in Cebu City but i guess we all deserve an update about it. Thank you. Please give me a call. [protected].
Lost parcel and poor customer service
Reference No. [protected], Shipped last May 4, 2020. It was checked the parcel has been delivered to Spark and Place branch through LBC Track and Trace, however when we visited the branch. Our Package is not yet available. They have got our contact number but they are not communicating. I have tried all online portal but I got no help.
LBC Track and Trace is not soo reliable, moreso, customer service have the poorest training. They even not know how to accomodate client with this kind of concern.
Lost parcel
Reference No. [protected] Parcel shipped last May 4, 2020.
Check in Track and Trace LBC portal that it is available in the branch. When i got to visit the branch, Item is yet unavailable. and i was told that portal might got a system problem.
I already visited the branch 4x already yet parcel is not available still.
I also went to LBC FB page and website to addressed my concern, unluckily no single reply received yet.
I hope someone from LBC might be of help addressing every single concern from your clients. What we just need is an answer. i am really sorry to say this but you really have a very poor customer services.
Name : Mary Ann Abril
Email address: [protected]@yahoo.com
Wala pa yung ipinadala ko
May 5, 2020 nagpadala ako sainyo sabi maximum of 7days, pang 8th day na ngayon wala pa din ubos na yung stock namin ng bus ticket sa laguna ano na? Hindi makakabyahe mga bus namin kung wala yun sana hindi nyo tinanggap kung madedelay naman pala para nakahanap ng ibang way nag tiwala kasi ako na 7days makakarating na. Paki asikaso naman!
Product from shoeciety inc
Anong sinasabi nyong wala ako sa address. Ideliver nyo yan. Wag kau tumanggap ng trabaho kng di myo gagawin. Nakaka beast mode kau. Sa totoo lang.
Tracking no is [protected]
They have the poorest customer services. mine was lost until now, i haven't received a reasonable response except that it was emailed already. It's been 2 weeks already and they yet can't track where they have misplaced the parcel.
Lost parcel
Dear LBC,
I am Angelyn Toriente the sender of this parcel number [protected]. Last May 08 2020 we tracked our parcel, the status was it arrived in Rizal already. however today we noticed that we cannot track our parcel anymore. Please help us regarding this matter. You can contact me on my email toriente.[protected]@gmail.com and phone number [protected]
Ms. Angelyn,
What does the branch responds on your concern?
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
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LBC Express contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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