LBC Express
reviews and complaints

What do you mean by shipment issue? The correspondence I sent is for the postponing of a court hearing and I may be put on default of it will not be received on time by the court. Hoping for your prompt response.

I am calling since yesterday and never did they answer [censored]

I have received a text message from bdo that my card has been dispatched for delivery. I have tracked my parcel to know that my item has been returned to scs returns. How come, LBC has not informed me as to the status of my delivery. This is not the first time it happened to me. 2 of my SUPPOSEDLY for delivery items were not delivered for the reason that my area is out of your delivery services. How come you received my payment when you cannot have it delivered to my exact address. Should have known, I have looked for other couriers since those documents were pertinent ones.
Please do not disregard matters like this since we paid accordingly for your services.
Hoping for an immediate action regarding this matter and lessen our hassle. Thank you.

I first called LBC to request to redeliver my item since the issue is recipient unknown to the given address and they agreed however no one tried to redeliver my item. I called again if I can just pick up the item at Cainta Hub and the agent agreed again, I went to hub but unfortunately they return my item to Origin. Upon checking on the LBC Tracking system, it went to internal mail dispatch. I called again to customer care channels to complain and the agent said he will request to return to Cainta Hub instead of returning to Origin within the week, and another week came I called again and the agent said that the shipper should be the one to request. How inconsistent is that? My item will turn 1 month this March 19 to LBC!

Sabi nyo out for delivery
May number di nto tinatawagan, ang mahal ng bayad may insurance pa kayong nalalaman, manggagantso kayo, bulok serbisyo nyo, pina post mail ko nlang sana.
Andaming tao sa address sasavihin wala daw tao mga ulol kayo!

Hi,

I have sent numerous emails about my order re Tracking no. [protected] but no one even bothers to help. Why is it that I have never received any calls/messages notifying me about my order being delivered! This has been an ongoing issue! I need this to be delivered ASAP.

Please note that I am on a Monday - Friday at 7AM - 4PM working schedule. My delivery address stated is my office address not my Home address!

If its possible to just pick it up tomorrow at LBC Branch located at Mall of Asia Pasay City it would be greatly appreciated.

If my issue will not be resolved I will formally file a complaint to the head office I will even go straight to the media if necessary. My right as a customer is that I should always be notified for the delivery. Per your website it states I am not present during the delivery? I have never received any messages or calls either about my order. And this is not acceptable to me. I will be going further if this will not be resolved.

I need immediate response to this issue.

Yours truly,

Kathleen Cuison
Mobile: [protected]

I would like to raise a complaint regarding your Sta. Rosa Laguna branch and Bulacan Hub. Last March 2, my seller shipped my parcel thru your LBC Branch in Sta Rosa Laguna. I agreed on getting the item via COP, and pick up branch is Lagro QC. I waited for 3 days, then it was Friday when someone from lbc called me that my item is for COP. All the while i thought it was in Lagro branch already so i hurried to pick it up since the is valuable and expensive. I was shocked to find out that my name was not on the list. Then i contacted the number who called me and there I learned that it was from Bulacan warehouse. So i immediately informed the shipper regarding wrong shipment. Your Sta Rosa branch admitted it was their fault. Now they emailed Bulacan. I called many times also but they did not answer. I felt that they were not responsive to my concern. Your laguna branch also didnt find the easiest way to contact Bulacan just to show concern because of their mistakes. Then i received a text last Mar 7, that my parcel is ready for pick up in SM San Jose branch. But when i followed up today after several calls, they said that they dont know where the parcel is yet they sent me a msg for pick up today. Then onwards, i had 14 missed calls, they didnt bother to get back to me. Up until now the status of my parcel is still forwarded to Bulacan delivery team. Tracking number
[protected]. This is the only way to raise a complaint via social media. I believe you will respond better after the public knew how disgusting your services are. You just receive our payments but your after payment services is poor.

March 9, 2020 My auntie have received a call from the delivery man saying that they cannot deliver her package at Dumilos Compound, Tuding Proper, Itogon Benguet with the landmark stated In front of Precious Jewel School. As a Senior Citizen, she was hoping that she would be comfortable with your service, suggested to meet your delivery man at common place comfortable for both of them. But was instructed to just pick package at LBC Cooyeesan instead. The package is weighing 5Kgs and opted for door to door delivery for convenience but still was not satisfied. The delivery man also was rude to laugh at her request to not send the product back to manila just because they cannot deliver it in my house. What kind of service is this lbc cooyeesan?

Hi and Good day.

Im been waiting for my documents to arrive. Its been 4 days and still nothing. Please help me locate it since im kinda worried coz your tracker states some shipment issue., what does it mean? Is it lost? Those document is so important and i need it asap thAts why we chose your company. Please see attached file for you reference.

Your response will be of great help.

Thanks and God bless.

Dear Maam/Sir:

I would like to complain with regards to the person who are inside of the office in front of the Manager named Mr. Jaco, even though he is not the employee and authorized employee of the LBC Iloilo branch, located at LBC Pavia, Solution. He is roaming around inside and staying inside the office and as far as i know he has a contact person who is his girlfriend that's why it is easy for him to go in and out the office and staying for a long period of time and he is at ease all the time.I know that its against the rules and policy of the company to cater certain person particularly visiting and staying regularly and he is not a costumer at all. Also, he is using the water supply to wash and clean his motorcycle its from the statement of the employee.
I know that this complain should be taken action as soon as possible so that it could be a lesson for all the employee that they must abide the company rules. To support this statement complaint, kindly double check your CCTV footage for further support and to justify in your investigative officer, this would be one way or another to correct the mal practice or unnecessary action of your employee.

Hoping for your kind consideration and hoping for a positive solution. Send us your action if you confirm certain complaint.

Thank you,

God speed

dated march 5, 2020.location lancaster Imus cavite, your employees didnt accept my delivery and not only me, were about 4 customers who were rejected by your employee.there were two of them employee, a male and a female.the male guy is the one rejected us.he was said, they will not accept any deliveries because its already cut off time.he said cut off time 4pm.i arrived 4:20pm and i ask the guy why you will not accept my delivery?even its cut off!?about 5 customr at that time nothing to do.not busy.and the way he talk/manners to the customer is a problem.he has a problem with regards of his character.he think he own the lbc in that place.

The staff working at March 6, 2020 10:40am on LBC Centro Los Banos Laguna was very rude while providing service to my follow up. I was politely asking for assistance to solve my problem on change of recepient name yet she was so irritated and impolite in addressing the issue. She does not embody your motto about serving with smiles, I hipe that you would teach her to be more kind and polite with the people she is serving. Thank you and Good day.

Upon tracking the shipment thru the tracking number it should have been delivered by March 4 but it failed because address cannot be located. How come it cant be located? Grab, Angkas, Ninjavan etc can locate it but LBC cant? March 5 it arrived in SCS Return so whats next? I hope to solve this very soon since credit card is a serious matter. Thanks

We received a text message from BDO that LBC will be delivering our Credit Card. We check on the tracking number provided it says out for delivery today so we stayed at home. When we tracked the order again it say's shipping issue address cannot be located and it eventually got returned to sender. We called BDO for redelivery and they complied so on Feb 21 we got another text from BDO with the tracking number. We waited but same issue although they did not show up they update the tracking information saying no one is available to receive the shipment. NO one showed up and it's impossible na walang tayo because we live in a 10 unit apartment and there is a small store that is always open. We are expecting redelivery for the 3rd time within this week and hopefully they will show up. We have family emergency and we need that delivery.

Diana

Do not, I repeat, do not send important documents through this company that you need to be in the Philippines on time even if you think you have plenty of time. They say they are holding my documents in Philippine customs, although these documents are just that. Original documents for immigrant visa interview. These should not even be held in customs unless there were issues with shipment documentation. Just spend the extra cash for a more reliable service like FedEx.

Nakailang tawag na po ako regarding my package na di namin matrack. LBC support care would always say iveverify at icocoordinate with the team. Pero wala namang kumikilos. Bawat tawag namin same thing, we even went to the bramch where we drop off our package. No one called us back regarding this which LBC told us they would.

When we went to Sacramento branch, they specifically told us that our package was picked up sa branch nila for shipping last January 6. Kami mismo ang nagdrop off ng package dun nung January 2 at ang dating dapat sa Philippines is February katapusan.

Now that we can track the package, ang sabi Feb 24 palang daw napick up sa Sacramento, at Feb 28 pa lang naship sa Cargo. Di naman tama un

I'm requesting for a refund para sa laman ng package namin. Puro damit un ng bata, we have estimated ung time para sakto ung mga clothes. Ngayon, sala na late na nakalakihan na un.

I've been calling a lot and walang sense lagi ang pagtawag ko kasi wala namang nakilos. I trusted LBC because the company os well known para sa mga padala pero this is what happened.

Please contact me right away on my email alna.[protected]@gmail.com or on my phone [protected]

My credit card from BDO was not deliver to me.. BDO texted me that they sent me a credit card thru lbc.. I tracked it, but it was already in your headquarters but no one texted me that i have a delivery..today, feb29 returned to your office.. The result there's no recipient in the said address.. How come? Noone in your people call or text me and there's no lbc team went here in our home address.. Please, deliver again in my home address.. PUROK UNO BLK6C, ZAPANTA COMPOUND, BRGY. BAYANAN, MUNTINLUPA CITY.. [protected] my CP no. And please email me: [protected]@gmail.com

Sobrang dami na naming unclaimed branch collect almost 40k na wala na po kaming pangpuhunan.

Lalagay ko lahat ng tracking number dito sana maaksyunan ito.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]