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Customer Service

1800 108 585 999 (Philippines)
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+63 322 320 668 (Philippines)
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SM City Cebu

LBC Express — Complaints & Reviews

a pair of black shoes

the parcel was sent by my mother @ Robinsons Roxas City going to Bulacan. since the address was nowhere to be found I have seen some mistakes since the address is helerang mangga, it was written mangahas st. then it was corrected . the one who delivered the parcel failed to locate the receiver so he called and texted my mother " please tell the receiver to get the parcel @ camias" My brother went there and failed to get it. Here I saw just this morning while tracking the parcel is in pulilan which is too far for the receiver to get the parcel. I am asking the office to please return the parcel @ camias which is near from san miguel. Thank you.

parcel for passport express delivery

Hello po. Nais ko po sanang iraise yung concern ko regarding po sa delivery po ninyo when it comes to...

shoes from lazada

Di man lang ba tinry ng nagdeliver na tawagan ako or itxt if di nila makita yung bahay ko. Lagpas na nga due...

tracking [protected]

I was waiting for my package for almost a week already and based on your tracking you tried to deliver the item last March 26 and 27 but the house was closed but you did not call me on my number indicated on the OR. Why did not deliver on the 28, 29 or 30 I was home al the time. Does it mean you stopped your services on the 27th? what are you going to do with my package? I emailed your customer service twice already but since it is system generated am sure i cant get an answer.

I tracked again and based on your system my item is ready for pick up at Cavite South Delivery team. Where the hell is this place? You mean a 64 year old lady will pick up an item which is supposed to be delivered by LBC? I demand that you give me an updated on this delivery...otherwise...

Mrs. Gloria Banares

  • Ru
    Russel Pabustan Apr 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Pahingi nmn Ng link Ng tracker nila

    0 Votes

staff of lbc abuyog leyte

Yung staff nyo sa abuyog leyte branch LBC baka di tatagal mamatay yan sila o dikaya mabugbug berna yan sila...

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delivery of item.

May narecieve akong text from lbc na may darating akong item na expected. Natapos na ang maghapon eh wala pa ding dumating. Sumunod na araw ay nagtext uli ang lbc pero wala na namang dumating. At unknown daw ang location ko. Di ba pwedeng itext ang reciever para maguide ang courier or magmeet elsewhere na convinient. Track # [protected]. Unsatisfied costumer.

delivery of item.

parcel was not delivered and were asking for a refund

Dear Sir/Madam,

Would like to make a complaint for one of our deliveries with tracking number [protected].
Our client complaint to us due to her parcel was not delivered dispite she received text messages from LBC that her parcel is "out for delivery today" for 3-5 times but during those days she didn't received the parcel or didn't even call her for the delivery.
When she was just at the house that time whole day waiting for it to arrive but nothing arrived or delivered and as per tracking in your site it say's "house close"

We would like to request for the parcel to be return to our office (the sender/origin) and refund us the shipping fee since our client has no longer interested for it. We wish you could attend on our concerns for this matter as it not really happen's once to us but so many time.

Hoping for your quick response .Thank you
You may contact us at [protected] / [protected] / [protected]

poor customer service

this was my 2nd attempt to report this same phenomena so ill make it short...this transgender tomboy did not...


Please track and search [protected] I cannot find it. The reciever is coming everyday and they are not helpful. It's been long time that we are waiting. We trusted LBC to deliver not stress and traumatic services. Please help us to find our product.

Please call me @ [protected]
Whatsap [protected]
Email annpontigon. [protected]

I would like to raise my complain, u causes a damage to family and stress traumatic services.


my box to be delivered in coron palawan

Im from noveleta cavite last march 7 I sent a small kb box containing 10bottles of body spray, a shoes and towels thru you lbc going to coron palawan with a tracking no.[protected], the tracking update says it was on puerto princesa the next day and expect the deliver within the day, how can I expect my box to be delivered within that day when it was sea-away from my delivery address! Puerto is ocean away from coron for god sake, your delievery is wrong! And then it shows! Tracking update says shipment issue, and to cantact your customer service hotline chuchu! Until now march 28 my sister from coron palawan did not recieve any box from you yet!.. Customer service called me to inform that my box will be sent back to manila before sending it to coron! So I decided to take back nalang my box and refund my frieght fee! I went to the branch where I sent my parcel last tuesday march 26 and my box were not there yet!? And the agent doesnt know when it will arrive to the branch! So can somebody tell me what happened to my box?.. And where is it?! When will I have it?!! Its been 3 weeks already for crying out loud!.. If you cant give me my box today! Pay my declared valaue and refund my fee! You have been caused me so much inconvenience and I cant wait for the box any longer, the shoes has been paid already 3 weeks ago by our customer because that box are our little business! Some of the body sprays has been paid reserved but our customer refunded due
To your super delayed delivery! Pls. If I cant have my box today! Just pay my declared value and fee!.. Pls!! Its been too long! Nakakahiya naman din sa mga customer namin!..

failure to deliver a very important legal document

This refers to my previous request to expedite the delivery of my client's legal document which has been pending in your Cabanatuan Branch since March 22, 2019. For your reference, below is the complete details:

March 21, 2019 Accepted at Amberland (12:49pm)
March 22, 2019 Arrived at Cabanatuan Delivery Team (9:22am).

Today, the document remains undelivered.

With due respect, you are already in breach of your contract of delivery. Your customer service is unhelpful and keep us on hold via phone for almost an hour. Worst, the document that is supposed for immediate delivery is a very important document, hence we thought that LBC can provide such service, but unfortunately, you are grossly negligent. The document remains in Cabanatuan branch without any valid reason. We are even unsure if the document is indeed in Cabanatuan.

In this regard, let this letter serves as our FINAL DEMAND to deliver the document until today. Otherwise, we will instruct our recipient to pick-up the document in the Cabanatuan Branch by tomorrow. By reason of your dereliction of duty, we will be constrained to file a case against you, claim for refund of the delivery fees we paid, with damages.

Sincerely appalled client,
Atty. Marlyn R. Bacani

failure to deliver a very important legal document

documents, credit card not received "unethical behaviour bastos

March 27, 2019 [protected] Dumating yong rider delivery for ms jean olamit Then humingi sya ng id so kinuha...


I receive text message last march19 saying that my item will be delivered but until now I haven't receive it...


Regie Batiao po ito, ang shipment ko po na ipinahulog sa kapatid ko with trcking no306-[protected] ay hindi nakarating sa tamangdate sa limay bataan ito po daw ay na mis route hiniling ko nasana ay maihabol ito from olonggapo kung saan napasama ang item ko subalit wala tin nangyari march 14 subalit muli ito ay hindi nakarating kung kaya hiniling namin na maibalik ito sa branch na pinanggalingan nito march 23 na po ngayun ito ay wala P arin...

Undelivered package/missing package but declared as delivered

Last march 22, 2019 I received an email from [protected]@sephora. Sg informing that the parcel was completely delivered thru aramex international last march 21. I immediately contact aramex to verify the email from sephora. Then upon verifying from their system from one of aramex representatives, the said parcel was already delivered. I informed her that I did not received any parcel from lbc last march 21, I asked her who received the package, and she told me that I received the package, she also informed me that the package was received around 2 in the afternoon. Honestly, this is the first time that I encountered this kind of issue with lbc.

Undelivered package/missing package but declared as delivered

delivery team

March 14 nagpadala kami sabi sa tracking ng lbc nasa laguna delivery team na nung March 16. Hanggang ngayon d pa narerecieve ng customer namin. Sabi sa report no payment. Nagrereklamo customer namin na bakit no payment eh hnd naman talaga dineliver sa knila kaya d pa nila nababayaran. Araw araw nila inaabangan delivery hanggang ngayon wala pa. Dog leash lng naman na tatlong piraso bakit hirap kayong ideliver.

delivery team

im complaining about my tracking no.

My tracking no. For passport is "invalid?!?..."don't know why always like this . when i put my tracking number, it says it's "invalid "or "tracking number not found", so now i can't track my passport when or what date LBC delivered it. Is there any way to track my passport?...Pls tell me what im gonna going todo with this?, ineed to track my passport, can you pls fix this. I

we tried to deliver your shipment but recipient's address cannot be located. please get in touch with us through our official customer care channels.

03/22/2019 Phone #: [protected] Track #: [protected] I understand that you cannot locate my address but...


Hi I am not really satisfied with the service I am a online seller I do sell Canada and philippines my sister...


I am from oton iloilo and was expecting a package from usana last saturday/ sunday march 16/17 2019. But I...