LBC Express

You notified me early in the morning that my parcel will be delivered within the day but when I tracked my parcel it was already claimed but no parcel arrived. Please help me with my concern. Thank you

My parcel was claimed by my customer last March 31, 2021.

Disbursal of earnings should be 3 to 5 business days, however it's 12days already and haven't received/deposited the payment of my customer to my default bank account.

We also need our funds.

Heads up LBC Mexico Pampanga Branch.

I already emailed customer service multiple times and I am only getting a same response from your agents with no resolution to my concern.

Imagine, 12 business days already.

I'm complaining about the shipment issue, my friend sent me my credentials and ID from my school. March 13, 2021 she sent me my credentials and my parcel still hasn't arrived. My name is Shane Umali, 0500 Humayao Langkaan II, Dasmarinas City, Cavite. Contact me: [protected]. My friend's name, Princess Rhenan Valenciano, shr located Meycauayan Bulacan.

Bakit po ganun. Yung nakalagay sa tracking number is for deliver na ng march 31 pero hindi pa din nadedeliver wala naman po nagetetext na idedeliver or nandito na yung delivery man.
Tracking number : [protected]

As per customer service delivery failed because my address cannot
be found. However, no one contacted me to check my location and ask for landmark.

Now my delivery was delayed! :(
Would it be possible to inform your rider to call me if they can't find my location?!

Nakiusap ako na huwag muna e remit sa seller yung payment ko kasi COD naman pero di nila sinuli pera ko kasi automatic daw ma send ang pera kapag pumirma na sa digital device.
Inaksyonan ko naman agad pagkadeliver sa akin para mabawi ko pa yung binayad ko. Pwede naman siguro na e return to seller na lng yung parcel kasi di naman tama yung pinadala. Di ako pinagbigyan at ibibigay or binigay na ba yung pera sa seller kahit nagreklamo nako sa branch nila. Sa katrabaho ko nakakuha nga sya ng refund from LBC pero sakin wala.

I begged LBC not to remit my payment to the seller first because it was COD but they didn't return my money because they said the money would be sent automatically when I signed on the digital device.
I took action immediately after it was delivered to me so that I could get back what I paid for. Maybe the parcel can be returned to the seller because it wasn't sent correctly to me. I was not given and will give or have the money been given to the seller even though I complained to their branch. My co -worker did get a refund from LBC but I didn't.

We have a package that has been undelivered. We understand that it takes a long time to deliver from the US to the Philippines, 74 days per your website. The tracking number is [protected], which was one of the 5 boxes we shipped. All 5 boxes were shipped on December 29th. We received the other boxes starting March 29th. Well over the 74 days. Understandably with this pandemic. We have been trying to locate this missing package, supposedly in La Union, but no one can get a hold of anyone there. What kind of service is this? We have been trying to have someone give us news since March 30th but no one can seem to help. It is now April 6th. Please locate the package - let's hope it's in good condition and deliver to the address provided/labeled on the box.

Bakit po nakalagay nasa Internal Mail Dispatch na yung parcel ko. Pakibalik nalang po sa Lbc Xentromall Polangui, Albay branch yung parcel ko. Ipapatulfo ko kayo kapag tinapon nyo yan

[protected]

2021/03/23 17:19:27
Failed attempt to return your parcel. Our 3PL will make a total of 2 valid return attempts.

2021/03/23 17:06:39
Parcel is intercepted.

2021/03/12 19:01:35
Your parcel has arrived at the logistics facility

NO UPDATE/TEXT/CALL from LBC's representative/rider. 2nd attempt to deliver was not yet done, it's been a week already.

?

sinubukan q po i track yung shipment q una sabi my shipment is a concern ngaun nmn po my shipment issue ano po b ibig sabihin nun.. bkt po ganun importante po kc yun at hnd po pwede ipagsawalang bahala. sana po maintindihan nyo po aq kaylangan n din po namin n mareceivr yon lalo n po sa pandemic ngaun salamat po sna po dumating n yon sana po ayusin nyo po lbc..

Its been 6 days ang I still haven't receive the parcel that I supposed to be receive yesteday. They indicated on their newly sched of parcel arrival 3-5 days from visayas to Mindanao but its way passed the due. I hope that you solve this problem and send the parcel on thedl the right schedule that is indicated in your own sched.

I hope you knock on the heads of your Quezon City branch head, staff, and delivery team because they are obviously not doing their job well. I ordered a sentimental piece from Serre and it was supposed to be delivered and handled well by your team. However, as fate would have it, the staff from Serre wrote the wrong address. The delivery guy and a woman from your QC branch called me and "assured" me that they will have the piece returned to Serre so it could be sent to the right address. However, days have already passed since that half baked promise was made. Serre has tried to reach out to your very irresponsible QC branch through their partner LBC branch (San Pablo) a lot of times, but the QC branch has not replied to any of their messages and return requests. Even phone calls are unanswered. I hope you work on this because that piece I've asked to be crafted maybe just an accessory for you but it's a part of me and honestly, your QC branch's irresponsibility is causing me too much emotional stress and anxiety. I hope you do live up to your tagline. You're the "Hari ng Padala, " right? I hope you can prove that that's not just some catchy phrase so you can rake in and deceive and cause emotional stress to your customers who placed their trust on you. I hope you act professionally and speedily on this.

Sir's,
On the date of 12/15/2020.I had a Large Box Collected from my residence here in Plano, and even with the current COVID-19 problems I still felt that my Box would at least be delivered by this time 03/27/2021 ?
DR. Paul K. Miller.
3416 Therondunn Dr, Plano, TX. 75023. USA.
Phone [protected].
Branch # 8104
Bill Of Lading # [protected]
Thank You (Salamat)

March 25, 2021
LBC ONE PAVILION MALL, CEBU CITY

Hi LBC,

Just want to let you know that the girl representative in LBC One Pavilion is very rude. I was just asking question if I can opt to use the document mailer since my parcel is very small but she answered with so much sarcasm. We have J&T and JRS nearby but I want LBC's service yet your staffs are very rude.

Don't get me wrong, I'm not haggling for the cost of delivery. I know LBC's is pricey compared to others but then again I am willing to pay just to secure my delivery.

This is not the first time I heard complaints on your LBC One Pavilion staff (it's always that woman they complain about!) but this is my first time experiencing this. I hope this is the last time.

Thank you.

The parcel was sent to me last March 16 via Cop but instead of recieving it here in San Miguel, it went to Sanchez Mira. I have been trying to get in touch with lbc customer service but it seems like they dont really have concern in my parcel. I ask the sender to follow up with the staff in lbc sm tarlac but they are only saying that it was always offline. How am I supposed to get my parcel then? They are not doing anything

Pano kupo makukuha Yung parcel ko from marulas valenzuela to tarlac city.dippo nadelivered sakin Kase Sabi don eh shipmentis with a concern.get in touch with your cust service..pano ko makukuha Yun thankyou can you help me how po?

Pede kupo kaya pumunta nalng in any LBC branch es that are closer to my place and complain over there?
My contact number Naman na sna ako don bat din alang tinawgan ni lbc Yung receiver bwesit.. lbc paku ayus Ang sebisyu nyu po ne?😭😭😭😠😠

The delivery boy was carcastic! He never come to the house of the recepient/receiver to deliver the item. He only call once only at 9:00pm but he never tried to call again but only text, base on his reason its a globe cp no. That's why he only text. The receiver of the parcel is senior citizen already that's why he never replied back to his messages coz they only know to answer calls not text! So far this only man owned this number 09197965153, only number because he did not give his name! We encountered for so many online deliveries we transact was so irresponsible! Kindly please send us back the parcel because its important for our special child needs! We have already reserve the money for the cost of that parcel. Thank you

Tang ina nyo LBC sa totoo lang napaka kupad nyo hawak nyo na lahat lahat ung item/parcel hindi nyo parin maideliver 25days na aqng nag hihintay hanggang ngaun hawak nyo parin? Ano ba yang mga tao nyo at serbisyo nyo pagong?

Sa Lazada i stop nyo na ang LBC masisira lang image nyo jan then nasasayang lang dn ang oras at araw ng tao sa pag hihintay na hindi naman pla dadating dahil sa LBC nayan

I sent a box through LBC last 01/12/2021 and I called LBC Manila for updates. They keep telling me that the delayed is caused by congested shipment in the location. The box is in Taiwan for more than a month now.

February 20 2021, nag padala ako ng maximum of (2) two packages, naka fragile pa yung isa, but ilang buwan nag daan wala padin yung isang package ko.
Tracking #[protected].
Ilang times na pa balik2x yung reciever doon sa provence namin, sabihin ng head pati mga teller doon na balik nalang kayo bukas ! until now! wala pa!
2months na po bakit wala pa ang package ko?
Tapos kung tawagan kayo dipa kayo sumasagot sa tawag, ano nag lulukohan ba tayo ?!
Paki follow up nalang Ma'am/Sir para walang problema.