LBC Express
reviews and complaints

The delivery boy was carcastic! He never come to the house of the recepient/receiver to deliver the item. He only call once only at 9:00pm but he never tried to call again but only text, base on his reason its a globe cp no. That's why he only text. The receiver of the parcel is senior citizen already that's why he never replied back to his messages coz they only know to answer calls not text! So far this only man owned this number 09197965153, only number because he did not give his name! We encountered for so many online deliveries we transact was so irresponsible! Kindly please send us back the parcel because its important for our special child needs! We have already reserve the money for the cost of that parcel. Thank you

Tang ina nyo LBC sa totoo lang napaka kupad nyo hawak nyo na lahat lahat ung item/parcel hindi nyo parin maideliver 25days na aqng nag hihintay hanggang ngaun hawak nyo parin? Ano ba yang mga tao nyo at serbisyo nyo pagong?

Sa Lazada i stop nyo na ang LBC masisira lang image nyo jan then nasasayang lang dn ang oras at araw ng tao sa pag hihintay na hindi naman pla dadating dahil sa LBC nayan

I sent a box through LBC last 01/12/2021 and I called LBC Manila for updates. They keep telling me that the delayed is caused by congested shipment in the location. The box is in Taiwan for more than a month now.

February 20 2021, nag padala ako ng maximum of (2) two packages, naka fragile pa yung isa, but ilang buwan nag daan wala padin yung isang package ko.
Tracking #[protected].
Ilang times na pa balik2x yung reciever doon sa provence namin, sabihin ng head pati mga teller doon na balik nalang kayo bukas ! until now! wala pa!
2months na po bakit wala pa ang package ko?
Tapos kung tawagan kayo dipa kayo sumasagot sa tawag, ano nag lulukohan ba tayo ?!
Paki follow up nalang Ma'am/Sir para walang problema.

1 package Tracking no.: [protected]
Date of Shipment: July 30, 2020

2nd package tracking number:[protected]
date of Shipment:August 26, 2020

We're not able to pick this up because of the ECQ we barely go outside that time and I got no messages from the branch that my package is ready for pick up. You guys should notify the receiver's if the package is arrived at the branch am I right? So when we went to Sucat branch they said that we need to pay fee in order to receive the package again but they said we need to contact lbc first but we don't get any response. Please don't involve the sender since they're my buyers and they just sent back the items to me. If you have any questions or concerns please do send me a reply. You guys have no rights to dispatch the items since I got no messages from the branch that my items are ready for pick up.
Kindly check the attached photos. Thank you and I hope I receive a response asap since I'm getting tired of waiting. Thank you

What is the meaning of "Shipment is being transferred to the requested destination."

Damage box from the handle of the delivery team urdaneta

Good day. I am Ellen Joyce C. Larroza and I am writing to inform you about the status of my package with the tracking number [protected]. The sender sent me the package last February 1, 2021 and 3 weeks later, I still haven't received it. I thought it was just delayed due to the pandemic. I asked her the tracking number that time and she forgot to send it to me until today. When I tracked the package, it was stated that shipment has been received at internal mail - pending. While I am also at fault for not following up, I am really disappointed that the delivery man didn't inform me that he went to our house twice already. I also had appointments and the least you could do is to inform me that you will deliver the package on that day, but I didn't receive any texts or calls. Other couriers message beforehand, so why can't you? I went to LBC earlier and the staff told me that I need to pay the same amount in the receipt, but I didn't because I think that it is not fair in my part since you also had your lapses.

I am hoping for your response about this matter.

Thank you so much.

34 days today march 8 yong box ko. Arrive at general santos balikbayan and cargo team feb 27, march 8 na andon pa rin. Hindi pa rin ba naubos yung delivery schedule ng team sa saranggani na hanghang ngayon wla pa rin schedule ng delivery sa south cotabato?

My receiver claimed the package last Feb 26, 2021, with the tracking number [protected]. Until this day I haven't received any notification that I can get my payment refund. Even the status of the tracking online shows that it was not been updated. Can you call the attention of the branch LBC Grand mall Talamban, Cebu regarding this matter. They are not working their job well! I need this complaint to be sorted out asap!

my package from dubai has arrived 5 days ago here in our province, i contact customer service thru phone call and via twitter requesting if they can make a request to deliver it since it is very important for me to receive that box on the prior day but they just ignored my request and do nothing, they even ignored my dm and tweet via twitter..

RECEIVER NAME: RUTH GAMANA
Tracking ID # [protected]

I've been trying to contact you since yesterday and this morning but your landline number was always busy. Please resolve this! It seems like you're having a hard time looking for the exact address since you have entered the wrong address when it was shipped out from Cebu City.

The correct address should be

P2 San Jose, Libona, Bukidnon only.

Malaybalay City is not part of the address at all. Please call the phone number on the receipt or also call me at my number [protected]. Thank you!

I went to the LBC Gusa branch earlier, at around 8:05 AM (March 4, 2021). This branch is nearest my home and with WFH set up during these days, it is the most convenient. I never had an issue until now.

I arrived and was told at the door by the security guard that the attending staff was still eating inside. So I asked if it will take long since I was considering going to the city proper and might drop by any other LBC branch along the way instead. He said it will not take a while, since theyre open already. He invited me in and said to sit down and wait. I went inside, and looked at the nearest counter and checked the stack of slips to see if the parcel slip is available so I can fill out the form while waiting. I didnt see any so I sat down. I then realized the other slips in the other 2 counters might have the parcel slip I was looking for. So I stood up and made a peek, as in ni-lili (merely a peek) lang ko, I didnt touch the counter or made any comment. At this point, the guard started ranting - Gahi ka ug ulo! Gi-ingnan na ka nga maghulat! (You are hard-headed, I told you to wait!). To which I reasoned out, 'Sir, I didnt do anything, I merely stood up to check if the slip is there.' He then berated me, 'Giingnan na ka nga gakaon pa ang staff, nganong dili man ka kahulat! Ikaw pay edukado, ikaw pay wala kasabot! (I told you the staff is still eating, why cant you wait! Your are the educated one, why cant you understand). To this point, I came up to him and CALMLY explained, 'Sir, I merely looked, I didnt do anything.' He went on, saying all the same things about me not waiting, not listening, AND THAT PEOPLE LIKE ME (I was wearing the hijab) ARE HARD HEADED. And then I figured it out, this guy for no apparent reason, just exploded because Im Muslim? I wanted to explode as well but I was alone inside the office with him, and I assumed he had a gun or some weapon that in his very agitated state (as he was already forcefully ranting and shouting) might be used to harm me, and it made me reconsider. Eventually, the lady at the counter came out, Joecel, and asked me if I needed anything. Because I felt threatened at that point, I asked the girl if the manager was around. She said she was the only one there at that time. So I asked if there was any way to address this, a grievance hotline or customer service. She would have heard all the rants. The guard then answered, 'cge, irekalamo ko! Wala ko mahadlok sa imo! Ipatangtang ko nimo? Naa pud koy abogado! (Go ahead, complain, I am not afraid of you. You want me fired? I also have a lawyer). I was facing the girl, and tried to ignore the guard because I figured he was still ranting, even while I was not answering back or even in the presence of other customers.
Another staff, a male staff arrived and I went up to him and explained what happened. I told him what happened, that I was waiting and merely looked, even the CCTV cameras can attest to that. The guard respondend (even if I wasnt talking to him), 'Oo makita ug madunggan mana sa cctv akong tingog! Ngano man diay!' (The CCTV cameras can capture my voice, why does it matter). At this point, I was shaking because I had so much pent up anger but the fact that this guard called out my identity, being Muslim, I didnt want Islam to be dragged into it if I got a spat with him. All while I was talking to the staff, he kept on berating and ranting. I asked the male staff, 'does this happen to your other customers?' - No, Maam - So this happened only to me?. No answer. So, his impatience turned into disgust or rage because a Muslim literally stood up to check on parcel slips? I left the branch shaking (my heart monitor had been beeping several times, telling me of abnormal heart levels), and went to the branch near City Central to complain, but was told to go to the main one in Corrales, near CU. I spoke to Ms. Liwanag and narrated the entire thing. She gave me the mobile numbers of the area head (Ms. Nacario) and her assistant (Clyde), we have been calling both numbers but these are out of reach.

This is the worst form of discrimination that I felt, and I felt fear. I felt threatened because I did nothing wrong and this man, who may have a weapon to hurt me, was just berating me out of nothing. I could have called for help from family and friends, but that would not resolve this. As I left that branch, and as I passed by him, I said, 'Sir, God Bless you'. He shouted back, 'Unsa, Ginoo ka?! (What, are you God?!).

Please make sure that LBC branches are safe places for business. I am at a loss for words. And I am currently nursing a bad migraine and elevated blood pressure. I do not want the guard to lose his job, but I do not want to feel this way, especially that I know CDO has a significant number of Muslim residents. I hope LBC can rectify this practice, and orient their staff to protect customers and not stay silent when similar situations happen.

Sincerely,
Maharlika J. Alonto

It's already been 1 week since the expected delivery of my lazada order. And when I tracked the parcel it says there that it is out for delivery, pero may nakalagay din na "shipment is with concern, please get in touch with our official costumer channels". How come it is out for delivery tapos may concern naman pala yung shipment ng parcel ko. They can just call me instead. I also tried to call the lbc, but walang sumasagot.

Hello I have contacted LBC EXPRESS but no one answers me I have 2
packages that I still do not receive
1 package Tracking no.: [protected]
Date of Shipment: July 30, 2020

2nd package

Tracking number:[protected]
Date of Shipment:August 26, 2020

We're not able to pick this up because of the quarantine we barely go outside that time and I got no messages from the branch that my package is ready for pickup. You guys should notify the receiver if the package is arrived at the branch, am I right?. So when we went to Sucat branch they said that we need to pay fee in order to receive the package again but they said we need to contact LBC first but we don't get any response. Please don't involve the sender since they're my buyers and they just sent back the items to me. If you have any questions or concerns, please do send me a reply. You guys have no rights to dispatch the items since I got no messages from the branch that my items are ready for pickup.

Kindly check the attached photos. Thank you and I hope I receive a response asap since I'm getting tired of waiting. Thank you

To whom it may concern;

Your agent Lovely Jean Jadumas LBC agent at ADB Center Bldg., Amang Rodriguez Ave, Santolan Pasig is very incompetent. While she was processing my transactions she asked me "Maam is these all for COD?", I told her "I already indicate COP and COD there on the sticker I also wrote the word pick-up and the branch for pick-up just double check it." and she still manage to get it wrong! 3 transactions are actually for pick up and she tagged it as COD on the receipt. Earlier, I noticed that she was absent minded, I already placed the stickers on each item then she asked me "Maam something's missing?" Then I advised her "How come? The stickers are already placed on each parcel why would it be missing" then I advised her to double check it again. This is very unprofessional. Your agent is literally absent minded!

I called your hotline today to report and change it to COP and she said that the amount to collect is still the amount on the receipt which is 415 pesos even if it has been change from COD to COP. This is very unacceptable. How can you trust your delivery to someone who's mind is out of nowhere. My gosh! I advised your hotline agent to place it on hold since I have no choice, I don't want my client to be charge for the amount that is not on our agreement.

I need your response on this. ASAP!

Please see attached file for your reference. Thank you!

Hanggang ngaun feb. 19 wala pa ang oven ang sabi ng lbc roxas nasa san jose occidental mindoro daw nadala ng delivery van bakit ganun my address nman ...at ang sabi pa ng suplado na staff nyo na galit pa sa roxas oriental mindoro himdi daw nila kasalanan at driver daw my mali anu kmi ba dapat ang gumawa ng paraan nagagalit n rin sakin ang kausap kung tao dahil order nya sakin ang oven at nasabi ko n dumating na pero inilayo pala ng delivery service nyo...pakiayos namn ng serbisyo nyo..dumarami n tuloy ayaw magtiwala sa inyo...

Tracking number 1814-5263-1626.

I would like complaint about my laptop which I received February 12, 2021 that when I opened the parcel (laptop) the screen is already damaged but when it was being processed to be shipped the laptop was in a good condition and it doesn't have any dents on it. I complained to the lbc February 13 at the baybay, city, leyte branch but they did not accommodate us. They insist that it is our fault why the laptop broke, but we checked the laptop before it was sent and there was no damaged.

It was wrongly packed, the contents of the tupperware are very loose and there is a possibility that the loptop will be shaken internally.
My parcel was processed from Baybay, City, Leyte branch.
Please do a quick response about this, I am a student and I needed the laptop because I have so many requirements to pass, thank you!.

It said that the shipment is with a concerna nd I need to be connected to their official channels but the courier didnt text me anything about my parcel. Tracking # [protected]