LBC Express
reviews and complaints

I am expecting my parcel today May 5, 2021 because the tracking says
"the item is for delivery". Unfortunately the status changes to "the shipment is with a concern" How? your rider didn't even call me to the contact no. attached. Tinamad na naman siguro yung taga deliver nyo. Wake up LBC dami nyo complain regarding sa shipment nyo.

Good Day!

I've been expecting parcel delivery from Manila to Mabalacat, Pampanga between April 24 to 30, 2021.

April 30, 2021 - no deliveries. I checked the tracking # and to my surprise, my shipment has a concern. I sent email to customer service.
May 3, 2021 - Customer Service responded thru email that the issue was incomplete address and inactive #.
May 4, 2021 - responded via email.
May 5, 2021 - sent follow-up email to customer service
May 5, 2021 - check tracking and my parcel has been returned to shipper
May 5, 2021 - called customer service, not quite helpful and not apologetic (her tone of voice)

Now, they will pass the ball to the customer to coordinate with the shipper about the lapse of LBC? Why?

From April 23-30, 2021, no calls, no sms about the update of the parcel, then you will just report that the number is not working and address is incomplete? This is not the first time that I ordered to this store. The first time I ordered last February 2021, you also facilitate the delivery.

So disappointing.

Also, please improve your after sales. You have been telling the universe that you are the largest Express Courier, Cargo, and Money Remittance service company in the Philippines and you serve Filipinos with our excellent service no matter where in the world they may be. I think this is case to case basis.

Please do not pass the agony to the sender. Your customer service representatives should empathize with your customers and should be willing to assist them.

LBC RIOTUBA BATARAZA PALAWAN PHILIPPINES branch have a very bad service. Very bad attitude of employees. My parcel that is already 3 days in their branch is still there, they don't want to release it, because they are lazy to process the parcel. Even if i go there to pick up may parcel that i know is already there, they said even if it is already here they will not release it because they haven't process it yet. Imagine 3 days already and they didn't process it. I really want to claim my property, they don't have the right to hold it for too long without valid reason. The LBC management have no action about this.

Inappropriate behavior of staff! (san juan agora branch)

Hi.

I just want to complain about the branch of Pasong Tamo Makati and for the riders of the Caloocan branch. I hope you can locate who the one who delivered our item. He said that the item was incorrect and the number cannot be contacted and my number was not there which is not true. my number was there and the address was correct. I want to complain about their Poor services. I complained about it last (Wednesday) April 21, 2021, to the branch and we talked about how to settle it (yesterday) April 22, 2021, and that they will urgently deliver it today (April 23, 2021). My employee's authorized person was there today to claim the item but they said that it was still in the warehouse even though we already paid for it! How come?! I hope you will take action regarding this! We are your regular customer and we hope that you will take action.

There is the details.

Sender
Absolute Employment Management Solutions Inc.

Receiver
Julius Emmanuel Cantuba

Tracking
[protected]

The Address that they said was incorrect
#08 Ilang-Ilang St. Package 8 Brgy. 178 Camarin Caloocan City, Metro Manila

Oh? Asan na ung delivery? Tagal na ah! NCR lang galing dapat 2days lang yan! Umabot na ng 5days. Wala pa rin! Tumawag na ako customer service! Wala pa rin.

You notified me early in the morning that my parcel will be delivered within the day but when I tracked my parcel it was already claimed but no parcel arrived. Please help me with my concern. Thank you

My parcel was claimed by my customer last March 31, 2021.

Disbursal of earnings should be 3 to 5 business days, however it's 12days already and haven't received/deposited the payment of my customer to my default bank account.

We also need our funds.

Heads up LBC Mexico Pampanga Branch.

I already emailed customer service multiple times and I am only getting a same response from your agents with no resolution to my concern.

Imagine, 12 business days already.

I'm complaining about the shipment issue, my friend sent me my credentials and ID from my school. March 13, 2021 she sent me my credentials and my parcel still hasn't arrived. My name is Shane Umali, 0500 Humayao Langkaan II, Dasmarinas City, Cavite. Contact me: [protected]. My friend's name, Princess Rhenan Valenciano, shr located Meycauayan Bulacan.

Bakit po ganun. Yung nakalagay sa tracking number is for deliver na ng march 31 pero hindi pa din nadedeliver wala naman po nagetetext na idedeliver or nandito na yung delivery man.
Tracking number : [protected]

As per customer service delivery failed because my address cannot
be found. However, no one contacted me to check my location and ask for landmark.

Now my delivery was delayed! :(
Would it be possible to inform your rider to call me if they can't find my location?!

Nakiusap ako na huwag muna e remit sa seller yung payment ko kasi COD naman pero di nila sinuli pera ko kasi automatic daw ma send ang pera kapag pumirma na sa digital device.
Inaksyonan ko naman agad pagkadeliver sa akin para mabawi ko pa yung binayad ko. Pwede naman siguro na e return to seller na lng yung parcel kasi di naman tama yung pinadala. Di ako pinagbigyan at ibibigay or binigay na ba yung pera sa seller kahit nagreklamo nako sa branch nila. Sa katrabaho ko nakakuha nga sya ng refund from LBC pero sakin wala.

I begged LBC not to remit my payment to the seller first because it was COD but they didn't return my money because they said the money would be sent automatically when I signed on the digital device.
I took action immediately after it was delivered to me so that I could get back what I paid for. Maybe the parcel can be returned to the seller because it wasn't sent correctly to me. I was not given and will give or have the money been given to the seller even though I complained to their branch. My co -worker did get a refund from LBC but I didn't.

We have a package that has been undelivered. We understand that it takes a long time to deliver from the US to the Philippines, 74 days per your website. The tracking number is [protected], which was one of the 5 boxes we shipped. All 5 boxes were shipped on December 29th. We received the other boxes starting March 29th. Well over the 74 days. Understandably with this pandemic. We have been trying to locate this missing package, supposedly in La Union, but no one can get a hold of anyone there. What kind of service is this? We have been trying to have someone give us news since March 30th but no one can seem to help. It is now April 6th. Please locate the package - let's hope it's in good condition and deliver to the address provided/labeled on the box.

Bakit po nakalagay nasa Internal Mail Dispatch na yung parcel ko. Pakibalik nalang po sa Lbc Xentromall Polangui, Albay branch yung parcel ko. Ipapatulfo ko kayo kapag tinapon nyo yan

[protected]

2021/03/23 17:19:27
Failed attempt to return your parcel. Our 3PL will make a total of 2 valid return attempts.

2021/03/23 17:06:39
Parcel is intercepted.

2021/03/12 19:01:35
Your parcel has arrived at the logistics facility

NO UPDATE/TEXT/CALL from LBC's representative/rider. 2nd attempt to deliver was not yet done, it's been a week already.

?

sinubukan q po i track yung shipment q una sabi my shipment is a concern ngaun nmn po my shipment issue ano po b ibig sabihin nun.. bkt po ganun importante po kc yun at hnd po pwede ipagsawalang bahala. sana po maintindihan nyo po aq kaylangan n din po namin n mareceivr yon lalo n po sa pandemic ngaun salamat po sna po dumating n yon sana po ayusin nyo po lbc..

Its been 6 days ang I still haven't receive the parcel that I supposed to be receive yesteday. They indicated on their newly sched of parcel arrival 3-5 days from visayas to Mindanao but its way passed the due. I hope that you solve this problem and send the parcel on thedl the right schedule that is indicated in your own sched.

I hope you knock on the heads of your Quezon City branch head, staff, and delivery team because they are obviously not doing their job well. I ordered a sentimental piece from Serre and it was supposed to be delivered and handled well by your team. However, as fate would have it, the staff from Serre wrote the wrong address. The delivery guy and a woman from your QC branch called me and "assured" me that they will have the piece returned to Serre so it could be sent to the right address. However, days have already passed since that half baked promise was made. Serre has tried to reach out to your very irresponsible QC branch through their partner LBC branch (San Pablo) a lot of times, but the QC branch has not replied to any of their messages and return requests. Even phone calls are unanswered. I hope you work on this because that piece I've asked to be crafted maybe just an accessory for you but it's a part of me and honestly, your QC branch's irresponsibility is causing me too much emotional stress and anxiety. I hope you do live up to your tagline. You're the "Hari ng Padala, " right? I hope you can prove that that's not just some catchy phrase so you can rake in and deceive and cause emotional stress to your customers who placed their trust on you. I hope you act professionally and speedily on this.

Sir's,
On the date of 12/15/2020.I had a Large Box Collected from my residence here in Plano, and even with the current COVID-19 problems I still felt that my Box would at least be delivered by this time 03/27/2021 ?
DR. Paul K. Miller.
3416 Therondunn Dr, Plano, TX. 75023. USA.
Phone [protected].
Branch # 8104
Bill Of Lading # [protected]
Thank You (Salamat)

March 25, 2021
LBC ONE PAVILION MALL, CEBU CITY

Hi LBC,

Just want to let you know that the girl representative in LBC One Pavilion is very rude. I was just asking question if I can opt to use the document mailer since my parcel is very small but she answered with so much sarcasm. We have J&T and JRS nearby but I want LBC's service yet your staffs are very rude.

Don't get me wrong, I'm not haggling for the cost of delivery. I know LBC's is pricey compared to others but then again I am willing to pay just to secure my delivery.

This is not the first time I heard complaints on your LBC One Pavilion staff (it's always that woman they complain about!) but this is my first time experiencing this. I hope this is the last time.

Thank you.