LBC Express

good afternoon, i hope my complain will be recognized. our balikbayan box from canada still hasn't arrived, the last time we checked it was in bacolod's delivery team on January 13, its been 2 weeks we still haven't received the box. there is something in there that me and my grandmother really needs here in our house ang for my online class.

I have parcel to be pickup at SM San Pablo Laguna but they delivered it in wrong branch(ALAMINOS). I attached my waybill so you can track whose the delivery personel responsible for the wrong delivery. This happen not only once but TWICE! So much hassle coz its far from my house and my parcel is plants so I need it to be pickup asap! Please do something to your delivery personels!

Package with tracking [protected] was sent Jan 15 . After two days received a notice via SMS that the address is incomplete . We have filled-up the instruction on the disposition form sent via link but form was not able to proceed as the "submit ' button cannot be clicked . So we have to call the hotline to give the instruction and confirm that the recipient address is correct . The recipient even told us that he just received numerous LBC pouches that day so there is no way the address is wrong .
After 2 days we received a notice that the pouch is returned and we need to claim it back from the LBC store where we sent the pouch .
I am very much disappointed on how this had been handled and we feel we have wasted our courier fee . There is no way that the address is wrong. Considering we have a successful package sent to the same address last May 2021 with tracking no . [protected]

$400 money sent from Fresno, USA is not appearing on the system here in the Philippines. Tracking number invalid [protected]. Cannot track. PLEASE HELP, THIS IS VERY MUCH NEEDED FOR BURIAL EXPENSE.

Reference : [protected]
and [protected]

I chose LBC on recommendation from several of my workmates.
Your promise to get my boxes to my family in time for Christmas seemed a great opportunity.
I was told it would take 51 days to arrive at the designated address.
I sent off the boxes on October 22 2021 giving a full 64 days before Christmas Day.

The boxes never arrived.
When I checked their whereabouts I found that they were in fact sitting in Singapore on 23 December.
I made numerous calls (11) to the despatch office and each time was told "sorry - we cant tell an exact date"
In frustration and because I was not getting anywhere I emailed Mr. Rhodo from your customer care team. I specifically asked him for a copy of the complaints procedure and that he escalate my complaint. Instead, he replied in the same way that all your staff here in Kuwait reply, by saying a provisional date. I again wrote to him and this time I got a response from Iris Cloza - who at least apologised for the delay.
How will that apology help my 2 sons, 2 sisters, father and brother, who all missed out on their Christmas from me?
There are no words that any of you can offer me in compensation for this - I am more than disgusted with the apathetic way your staff treated me. They just don't care!
The old adage is true - give a good experience and a person tells 10 people. Give a bad experience and 100 people will know.
I have given your company my business, in good faith with full trust and you have more than let me down.
Depending on your response to this email I will wait to take further action.
As of today 18 January - my boxes are still not even in the Philippines.

Heide Nuval De Jesus

I sent 7 boxes through LBC only 1 arrived and they keep saying they have escalated to the Cebu team and waiting for a response. I sent these packages October 13 2021 it's now January 17 and they still have not arrived! $700 of shipping costs and no scans past Manila! Last week they said they would deliver by end of week or early next but still no scans and no delivery... Back to asking Cebu team again! This BS has gone on for a month the CEO needs to get a handle on this or the government should shut them down!

Hi LBC team,

I am writing a formal complaint to your staff at the Alimall branch.

I have sent money to my wife in the Philippines from Canada through a remittance agent. My wife claimed the money today Jan. 15, 2022, 1 PM at the Alimall branch at LGF and 4th floor. The staff at LGF cannot find the remittance name on the system and said that she did not encounter the remittance name and continued searching. My wife is a regular customer and monthly receives money from the same branch but every time my wife encounters the same problem. The staff found the remittance name for my wife but the name format is reversed. Instead of the last name, the system writes her first name and the last name is at the first name. My wife even has an LBC card/no. to verify she is the person in the system. The lady staff is too lazy and said that the system is not accepting it and recommended requesting Canada remittance to change the name and there is no other way. This is unacceptable. The staff also said she had worked in the same branch for a long time in the same branch yet she did not know the system. My wife went to the 4th floor, the same thing happened as the lady staff at the 4th floor asked the situation of my wife from the staff at the LGF why she transferred to the 4th floor, then refused to entertain my wife. Then my wife went to another branch at the 20th Ave. Metrolane branch and was able to receive the money without any issues. Kindly train your staff to properly handle the customer, this is annoying that LBC staff is facing people yet do not know how the system works and learn the policies.

[protected]

I want to inform all of you that's a lie! No one even contacted me to let me know that my parcel is out for delivery. How can your delivery men tag me as moved to a new address when I didn't even change my address?

I've been waiting for that parcel long enough! That's already paid!

You need to check on your delivery men! They're too lazy to deliver the packages and what they do is tag the package incorrectly just for them to put a reason!

I want that parcel to be delivered as soon as possible!

My contact number is [protected] and I'm still living on the same address and I never changed location Rose St., Kasilak, 76-A, Bucana, Davao City.

I hope everything is clear to all of you!

I am writing to complain! I was so pissed! Until now I didn't receive my parcel yet! It's been 12 days now! The item inside is a gadget and I'm very worried that it might be drained and will affect the battery health. Common lbc! Grow up! Poor customer service. Sucks! Remove the word express cos you don't deserve it. My patience level 👎👎

I can't track may parcel. Can you please help me?

Good morning ako Si Zaldy Nicdao, nagpadala ako noong September 2021 Ng dalawang large Box at ung isang box nakarating na Sa Olongapo city Pero ung Isa pa box Hindi pa dumarating at tinawag kuna Sa lbc management ang sabi hahanapin daw Pero hanggang ngayon Hindi pa dumarating..Sana naman Makita ninyo Kasi may mga inportante papeles iyon..salamat

Lbc! your dipolog branch in the philippines accepted a package knowing that the port was damaged due to the typhoon odette and now the package was stucked in dipolog for almost 17 days and when we tracked it through your online portal it is still in dipolog distribution team since december 21, 2021. 🤬🤬🤬🤬 they shouldn't have accepted the package knowing that the port was not available ! wtf! tracking #[protected].

Tracking Number [protected] - been In Manila warehouse for More than 2 weeks. We were promised that this will be delivered before Christmas.

The destination is Occidental Mindoro. Can we have an update when this Box will be delivered?

I tracked my box it's said that it's in the warehouse but it's already more than a week still I didn't receive it. Before only 3 days I received it already iwant to have it before Christmas day it's only 5 days away I dont know what's going on with this lbc express they are not capable of giving customers satisfaction I want to hear soon from them

All my Christmas gift for my family is In That box and now they are expecting to receive my package before Christmas.I'm very disappointed that my family will celebrating Christmas without their gifts and also some of stuff in my package are food where they will used for Christmas dinner.I am able to get any compensation for not delivering my package?

I want to complain Mr. E. Erivera, he is so rude to me. He even want to collect 500+ for medium box of lbc. He doesn't know how to communicate well. He also rudely ask my cousin to change the money I gave because he doesn't have a change. He is so rude. Please I want an action about this. I don't want another customer to experience what I experienced. I send a lot of stuff using lbc but today, I felt disappointed. He didn't even ask my address. He just leave.

My package is lost. I did not receive yet after 6 days and when I track the page, it just says that it was received in Fora Mall. Tracking number is [protected]

I let you see here the history what did happen :
On Friday 26 November i did get sms from BDO that there would be a delivery BDO mastercard first i could not believe this because the demand was years ago what ever after checking on line the trace nr : [protected] i saw it isnt a joke and i saw delivery adres blok 4 lot 1 etc ... so i did call the LBC talon 1 to give our new adres that they forward it to the LBC HUB las Pinas - Muntinlupa because the servoce nr from LBC you cannot reach
At the evening is saw contact the LBC on Saturday i did call again for the update about my adres what happens again the same NO DELIVERY so on Monday 29 i call again to talon 1 LBC to say call the HUB that the adres is changed they said we did send e mail and i said if they dont read it it will again not delivered and that did happen so conclusion the communication between the local LBC and the HUB Las Pinas - Muntinlupa is very bad so now i can wait till the BDO will send again and they will do it with another courier service because the courier didnt even try to talk to ask because we dont even live 100 meters further from the old adress and my man is a foreigner and he is the only one here so very bad service from the courier here : Mon, 29 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Mon, 29 November 2021

Please expect delivery within the day.
Sat, 27 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Sat, 27 November 2021

Please expect delivery within the day.
Fri, 26 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Fri, 26 November 2021

Please expect delivery within the day.
Fri, 26 November 2021

Shipment has been received at MUNTINLUPA-LAS PINAS DELIVERY TEAM.
Fri, 26 November 2021

Shipment is en route to MUNTINLUPA-LAS PINAS DELIVERY TEAM. Next update for this shipment will come within 1 day/s.
Conclusion ; even you call the offical customer channels they dont care about it

Crew of GAISANO ILOILO CITY LAPAZ doesn't know what they are doing. I was charge for TAX for custom which was not advise to me. When I ask for help to fix the said amount they don't know how to help or resolve the issue.. 10, 000 pesos extra charge is not a joke.

I was complaining of my parcel in sta cruz, san jose dinagat island, surigao del norte with tracking number. [protected]. I was send this nov.17, 2021 hear in baybay city, leyte. I thought that it will arrived for 1 week since this is very important to be receieved by atty. Richel S. Catani until now not yet receive for almost 12 days. Hope you will help me to our compliant. The atty.is wait for this fly urgently...This is not the first that i send in dinagat island surigao

Thank you.