LBC Express
reviews and complaints

Estimated time arrival was on March 16th, up until now March 23rd, our package is still not here. I asked for the update from the customer service of LBC Express and they told me for fourth time already they would follow-up my package, but there's still no good result from it. We've been waiting for days. Why couldn't they get it from "CUSTOMS"? Stop making your customers wait that long. What is wrong with you? We paid the right amount for your service.

Tracking no. [protected] please kindly check my package upon checking it says it was release to an autorized person name clent lagrosas whom i dont know who he was. It was a very important documents that i must have. I have waited for a tect or call from the courier but i dont even got one. And i wondered why my package was taking too long so i just checked and found out that it was release to someine i dont even know. Now how can i get my package back. Why your service like this. Can you please answer me and kindly do something about it. It was not really fine. Its so stupid to left the oackage of your ckient to someone who is not being authorized by the receiver or the sender. Please kindly do something a bout it cause i dont even know who is that [censored]ing clent lagrosas is!

Thanks!

Mabagal po ang serbisyo ng mga naka duty ngayong march 22, 2021 arounf 1 to 2 pm.

Walang number system ang branch na ito kaya nagkakasingitan.

Isang oras na ako nandito.

Madami na ako napuntahang branch kaso bukod tangi ang branch na ito sa ganitong serbisyo.

Sana maaayos ang dinedeploy ninyong tao kada branch.

Ang dadaldal.. Nauubos oras sa daldal bago gumalaw.

Dalawang counter lang naka open.. Samantalang 3 silang duty.

Bakit sa apat pa ang window kung dalawa silang nagtatrabaho.

21/03/2022 4:30PM

Staff refused to transact just because he's tired. It's not even closing time.

And he has the audacity to flounce when I confronted him of his behavior and untowards treatment to a customer. He even shoo me away and told me to go to their Peñafrancia branch in Naga City to file my complaints! Like, how in the world do you allow your employees to be such an [censored]?

Worst!

The package got wet and torn

Worst delivery ever!

The package was sent from kuwait to phillipines was obviously opened and important item were missing (please see attached picture).

Supposed to received 5pairs of shoes, 1 phone e specifically brand new samsung note 20 ultra 5g and some chocolates.

And yet we only received the shoes and some chocolates the phone was missing.

Its been few weeks now and wala padin update!

Made a COP transaction last February 18, 2022 at LBS SM City Cebu branch. Parcel was picked up last February 22, 2022 but until now, the payment has not yet been deposited to my account. I made multiple follow-ups at the said branch but I did not receive any action to my concern.

Tracking #: [protected]

Name of shipper: Apple de Claro

Name of Consignee: Kiven Roiles

LBC Branch: SM City Cebu

LBC Branch of Pick-up: LBC Carmen Branch

13-02-22 Shipment collected from Shipper in singapore

10-03-22 Shipment Received Philippines

MISSING ITEMS:

1 nos iphone 13 pro max 512 gb

4 bottles massage oil (siang liang oil)

4 label printer cartridge

2nd time to encounter a rude rider of LBC. Sobrang nakakadismaya! Don't you love your job?

It's been almost 3 months now and yet my boxes are still in transit which I highly doubt looking into and taking care of. How I wish this channel can somehow resolve the issues. thank you. Happy to discuss the matter!

Hi LBC team!

I am sending you this because I am wanting to report one of your personnel at AZCKO Baguio City branch.

He was very rude in a way that when I handed may 1000peso bill payment, he asked me "may lower bill kayo" in angry tone. So I had given him an exact amount of 230pesos. He just took it without saying thank you or being polite. He was completely arrogant whenever he responded. I asked him about why it was 230pesos and it wasn't even a cargo. It was just pure documents or papers. he just responded "uhm mm". I got irritated in way he handled the situation. I will never go back to that branch or any of your branch and I would tell my friends and everyone I know how your personnel or that entire branch works.

I hope you would take action about this matter because I would be more than willing to escalate this to make it worst.

Thank you for the worst customer service experience ever!

Balikbayan box from Canada sent last Nov 14,2021 still not received in Cebu up to this writing, March 02,2022.

when tracked, it says Shipment is en route to CEBU BALIKBAYAN BOX DELIVERY TEAM.

delivery item taking too long to receive. its been 3 weeks since the package was sent from taiwan to philippines and the update online was stuck. it was promised by the lbc that it will only took 2 weeks to deliver the package.

tracking no: [protected]

The package I sent was obviously opened and several items were missing (please see attached picture). I reported this complaint last year and up to now, there has been no response. They ignored my complaint. The good like individually wrapped items is all gone. Some special items like adult supplement food, vitamins and booster meal were damaged and cannot safely consume anymore. Pasta is scattered all over the place and canned goods are severely dented and not safe to consume too. To enlighten further of this case, here is the ticket number for reference of this case [protected]. Also, this was brought up too via social media who I chatted with namely Tina, Cha and the most recent Jah.

I requested my colleague to send the iPhone to my nephew in the Philippines. He went to LBC and sent it from Antipolo with tracking no. [protected] dated 25.02.2022. The delivery rider contacted the sender and the sender provided the contact number of the receiver. After that rider said that he cannot find the place and doesn't have the patience to look and deliver the items. This is an unacceptable gesture from LBC since there is only one Brgy.1 Bontog at Mataas na Kahoy, Batangas. I am requesting LBC to kindly deliver the items as soon as possible and provide me with an update on this matter.

Receiver phone number: +[protected]

Email : [protected]@gmail.com

Dear Sir/Madam:

My name is Jemima M. Asi, an OFW in Kuwait. I sent a package through LBC with the tracking number [protected], the package was picked up on December 12, 2022. Before I sent the package I clarified to your agent when is the expected delivery date because I will go home by 1st week of March. The agent confirmed to me that it will arrive within 60 days. I was expecting that by February the package will be delivered.

However, upon checking the package is still in Singapore since it arrived on January 24. It’s been a month in Singapore the package is not moving. I contacted your agent again he said that the expected arrival of the package to Subic Port will be on March 15. What kind of services do you have? As OFW due to Pandemic I was not able to go home for 3 years. I will arrive ahead of my package. Its my mother’s birthday on March 15, my gift for her is inside the package.

Thank you for your attention to this matter and I’m expecting that you will do some action to address this problem as soon as possible.

I’m looking forward to hearing from you soon.

Regards,

Jemim Asi

I was literally waiting all day for my package because it says that "Please expect delivery within the day". But it didn't arrive, and says the shipment is with a concern. Please LBC fix this I badly need it

The package was sent last January 20, 2022 and until now there's no update from LBC tracking. It's stuck in LBC Central Exchange. It's been more than 3 weeks right now and still I haven't receive my parcel. I already called more than 5 times and follow up my tracking number and still nothing happens. It also pending my work because I'm waiting for a long time. It says that the delivery time is 2-7days but in my case it's been more than 3 weeks. So do your job and fix all this types of issues on your part.

the driver is so rude he said he early arrive to the receiver who claim my parcell and the rider lately arrive to the exact location and my buyer is not on her house and the rider communicate her to receive my buyer is on her office she suggested to send the payment thru gcash and rider didn't accept it she send 1700 total payment and she want to send a tip 50php to rider and the rude rider didn't accept it . tracking no. [protected] with COD 1700 payment

please help to resolve my complain

The transaction date was made last February 4, 2022, at SM Cebu. A friend of mine, send through LBC my Original School Documents. The pick-up date is from February 8 - 10, 2022 at Ground Floor Gaisano Mall, Pagadian City. My parcel contains an invalid/void tracking number because whenever I track it on the LBC website it says no records found for the given tracking number.