La Quinta Inns & Suites

3232 Riverside Dr., Bakersfield, CA, 93308, US
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Reviews and Complaints

La Quinta Inns & Suites — Unethical behavior / customer service issues

On 10/09/2020 at approximately 11:30 pm I arrived for a reservation at The La Quinta Hotel on Buck Owen...

La Quinta Inns & Suitescomplaint about overcharged and misbehavior of staff.

I reserved a room after checking price of one queen bed with refrigrator, oven all the feautures and next day when we go they said they dont have that type of room available and gave us a room that has no fridge, own and seprate small beds. the girl on reception was so rude and forcing us to pay more if we need a room with Oven and refrrigrator. so why we decided to stay in that same room. and next room housekeeping came and open the door when we was sleeping. we were shocked. they said this room is on our system is showing checked - out. House keepers left and security gurad came and start knocing the door like we are criminals. He talked so rudly and said you are not supposed to be here. this room is alredy checked out. they just spoil our vacation. After inquiry at the reception, we found they didn't checked us in. that'so unprofessional, we were just moving aroud, changed the room and all time so scared if we slept and what if somebody open our room. the main moral of story is even though we pay good price we didnt get the service. receptionist were never their, front desk never attend calls. even they charge you they didnt check you in the room. Thats very very unprofessional. really disgusting.

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