La Quinta Inns & Suites reviews and complaints 1
View all 695 complaintsLa Quinta Inns & Suites - double billing/bad rooms
First room had a non-functioning toilet, second room had a non-functioning air conditioning system, third room was acceptable despite the dust, musty smell, lack of even a bottle opener and the slow draining sink. We paid cash for the room and were assured that NO charges would be put on our credit card. Returning to Canada we found that the room had been charged to our credit card. When we contacted the hotel we were told by Claudia that ' this happens all the time and it should get corrected over the next few days. The La Quinta chain was contacted and some of the money was returned, and that is as good as they will do.
The complaint has been investigated and resolved to the customer’s satisfaction.
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