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La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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1.1 693 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
677 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 693

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2:32 pm EDT

La Quinta Inns & Suites management needs fixed

Agusta ga, washington road.
Management is really poor. They have no general manager and the head housekeeper is really rude. Gloria is the name of the head housekeeper and the entire hotel has been in chaos my entire stay. I stayed for about one week and my housekeeper came every day as nice as can be. I had no issues with her. But, when my son asked gloria for soap and an extra towel she was very rude, by saying and I quote, "you need to take that up with the housekeeper that has been scedualed to your room. I do not have this floor." ok, so im standing there with amazment, that she would talk to my son like that. I did as I was told to and got what I needed from my housekeeper. When I asked for the manager I was told there is none at this time. When I asked for a higher up like a district manager I ws told they do not no his number it was changed. I called corprate office and again told the same thing that they could not give me his number. So I am resorting to this. That hotel needs to be fixed it is horrable. Never agian will I stay and I will be getting the word ut about this.

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1:21 pm EDT
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La Quinta Inns & Suites didn't get paid for work

Resent an invoice that wasn't paid the new manager called me. While I tried to explain to her it is an invoice from July 3rd 2017 she said she needed the original invoice. My invoicing program auto fills the date of when it's sent so it showed today's date when I tried to explain that to her she just started talking over me I asked her several times if I could finish my sentence but she wouldn't stop so I said it slower and louder and she hung up on me.

I'm Cory Fountain [protected]

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9:26 pm EDT
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La Quinta Inns & Suites room was very dirty, smelled, and there were roaches

Hello, my husband and I stayed at the apartment in room 300 on Saturday, May 5. In Kemah, Texas. We have always enjoyed our stays at various La Quintas and decided to try this location. Our experience that time was very different. I never take time to write reviews. The apartment, upon entering, had a smell as if the carpets had not been cleaned in a while. The kitchen floor was sticky. There were roaches in the kitchen and one of the bathrooms. The shower head in one of the bathrooms is filthy and clogged from calcium deposits and needs to be replaced. The light fixture over the dining room table needs to be dusted alng with all of the other fixtures. The kitchen sink looked stained and needed to be scrubbed. Both bathtubs were dingy looking and did not look sparlky white and did not look clean. The apartment looked as if someone only vacumned the common areas and changed the sheets and that's it. We didn't want to stay there but knew we would be charged anyway and didn't feel like going through a possible conflict while we were traveling all afternoon to get there. Niehter my husband nor I took showers and we were so disappointed that we chose this room. I hope someone deep cleans the entire apartment in room 300 . It was a very unpleasant experience for us. We work hard and to spend our money on hotel accommodations that are dirty and unsanitary is very frustrating and disappointing. We will not be returning to this last Quinta and I hope others don't have to experience what we did. We emailed the hotel manager after we returned home because we were in shock at how a hotel room could be in such a poor condition. The manager asked why we didn't mention it during our stay and I told her we were already exhausted and didn't want any additional stress. Plus we had our 10 year old nephew with us. Since then, my Shih Tzu little dog developed a skin infection from fleas that were in the room. We still talk about how poor!y the condition of the room was three weeks later and were charged $250 for our stay. I asked the hotel manager for a refund but she would not provide one.

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11:40 am EDT

La Quinta Inns & Suites your location in springfield, mo on cameron st.

My friend had brought her dog, who is not a service animal like mine, along for the trip, so we stayed at this LaQuinta. Room was okay, no major problems there. Your beds with the pillowtop mattresses were fine as well. HOWEVER, in this day of people having allergies, I cannot believe that you would have DOWN pillows on the beds. I am severely allergic to down, and I thought my first night there was due to the fact that I was very tired from the long trip. When I had problems on the second night, I picked up the pillows in an attempt to fluff them up, and realized that they were made of down! STUPID MOVE GUYS!

I went out and bought a hypoallergenic pillow at WalMart the next day, and will NO LONGER stay at ANY LaQuinta in again.

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4:11 pm EDT
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La Quinta Inns & Suites cancelling reservation

La Quinta Inn Sacramento Downtown Sat, May 19
200 Jibboom St
Sacramento, CA 95814

Confirmation
[protected]

Expedia Itinerary #
[protected]

Dear Customer Service:

We booked a La Quinta hotel room for one night (2 double beds) for my 14-year old daughter and myself on Expedia.com.

On the day of the stay I called in early to make sure that we will have a room as we would be checking in late. I called in 2:30 pm and the receptionist told me that we can have room #222 on the second floor.

When we got to the hotel at 11 pm the check-in line streched to the outside of the lobby. When I asked the approximately 7 families in line, they said there was no more rooms available, After lining up for an hour, and during which time all families miraculously got placed into rooms, we were sent away at midnight. With my 14-year old daughter, out to the streets. It was a horrific experience after a long day,

We were forced to drive back to the Bay Area at midnight (2+ hours) and get up early to get back to Sacramento without any compensation or apologies. Just major attitude from Sonya at the front desk.

Sonya said it is a normal hotel policy to overbook the hotel this much. So we were wondering how it is customer friendly? Absolutely disheartening and outrageous.

We are even La Quinta Members... but that does not matter either.

So please do something about this overbooking, especially for a busy weekend night. It is just NOT RIGHT.

Thank you and please try to change your policies about this.

Aggie M. Vass

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11:27 am EDT

La Quinta Inns & Suites shower water pressure / appearance

From 5/17/18-5/19/18 I chose La Quinta Inn for my visit. I'm a frequent traveler & often this is my top choices. This location @ 7202 South Pan Am Expressway is absolutely terrible. When I first discovered the water wasn't working properly I reported & they promised it would be fixed when I returned, that didn't happen. It was a uncomfortable way to shower with the water not working properly. I'm very disappointed with this particular location & I feel corporate really needs to know how they're representing the company & treating customers.

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3:48 am EDT

La Quinta Inns & Suites listening / follow directions, reservation

So angry. Long day, finally get to La Quinta Ft.Worth & our room was not available. Omg, we had called twice today & spoke to the same person (Sam) to inform we would be super late & to please hold our room. We get here, & they had messed up. I try to keep my composure, but this is too much. Why do you think we were calling for?!?!? It's past 2:20 am, we have a crying exhausted baby & we're tired as hell as well. We always book a suite because the baby has a hard time falling & staying asleep. We'll see if any of us gets any sleep tonight. Huge game tomorrow & my husband isn't even gonna get any rest with this bullsh/!. It's not about the stupid money or the room itself necessarily, it's the principle of the thing that people don't pay attention. I'm tired of always being the "bigger person" & not making a big deal when I'm upset. La Quinta has always been good to us, but this time they can suck my [censored]. Despite how my comments & language my seem, we are very calm/rational people usually, but this is NOT acceptable. We assisted with booking more rooms with friends & knew there could be a potential for confusion which is what prompted the phone calls. We were reassured that nothing had been moved & that our suite would be held and ready. The reservations had different confirmation numbers so there shouldn't have been confusion with the rooms anyway. My husband's name is Jesus, the room was given to Michael? or Marcus? These names sound nothing alike. Again, not understanding the confusion. The person at the front desk (different than the one we spoke to on the phone) & the security guard didn't seem to really care how upset we were. I know it's not their direct fault, but I'm holding a fussy wet screaming baby & they couldn't care less at the huge mistake that was made. The front desk man said the other hotels in the area were booked. He did say we could stay in a double bed room & switch rooms tomorrow (Sat). The problem with that is people do not check out until after 1200. My husband needs to be at the field by 1130, so this doesn't do us any good. This whole situation not only has caused us lack of sleep, it has made disagreements among friends. All of this was completely unnecessary. I work in a job that is based on people's surveys and satisfaction. I know how unrealistic some people can be, but this is not the case in our situation. We did the responsible thing & called to provide notification. Thank you for giving us the opportunity to voice our grievance.

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11:17 pm EDT
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La Quinta Inns & Suites theft in my room and poor property management.

I am staying at the LaQuinta in Hayward CA this week and I am very disappointed in this property, so disappointed in fact that I will advise my company to never use this facility for company functions again.

There is construction being conducted on this property which makes getting to the front desk or cafe extremely difficult. There are no signs advising customers how to avoid the construction or get to the lobby. This is extremely inconvenient.

To top that off, I was robbed in my room-probably by housekeeping - of one of my flat cap hats. It was a navy blue "Kangol" brand flat hat ($50) that was on my garment bag on the dresser in the room. When I returned to my room yesterday the hat was gone. Your property management staff told me "there is no way our housekeeping staff would have done anything like that" and completely dismissed my report of the theft. My company paid for the room, so if you offered to replace it, I wouldn't get the reimbursement because you would probably send it to the company; So, i'm out the hat and will have to buy a new one! So, I will never stay at a la quinta again and will recommend to everyone that they don't either. (incident date-5/16/2017) if you want to refund the $50 directly to me that will be fine. Steven Hacker [protected] [protected]@verizon.net

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Update by Steven Hacker
May 16, 2018 11:18 pm EDT

I'll never stay at one of your properties again

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7:15 am EDT
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La Quinta Inns & Suites room safety

While staying in a La Quinta Inn in mid May (May 11, 2018), I realized a drawer was broken in the room and kept drifting out of its bureau.

I pushed it back in and thought it would stay but in the night it drifted out again and when I got up to go to the bathroom I tripped over it. The drawer broke and I fell. I was injured in two places and also hit my head.

This was something the hotel had to know about and decided not to address.

The manager comped my room, and that was nice, but the injuries persist.
Not sure about recourse. I hope they fixed it.

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7:06 pm EDT
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La Quinta Inns & Suites hotel misleading

Not happy! Yesterday I called LQ reservations to find out what was going on about our reservations in Odessa TX. for Monday night 5/14/18? At first, nobody could find our reservations. (I had left the conformation # back in AR. so I didn't have the # at the time) So, they checked under our last name and finally found them.
Here's where the story gets amazing. I asked, "what the fee was and they said $299 plus tax?" I said no way! I would never pay that much for a hotel room. I said the reservationist said it was $129. I asked to cancel this $299 reservation.
So, now with no reservation I had to drive 10 hours - non stop - from Midlothian TX to Las Cruces NM.
And you know what, I have both conversations recorded (my cell has an app that records all phone conversations... The first reservation which was set up at $129, and the total mess trying to charge me $299.

I'm sooo mad at LQ for screwing this whole matter up. Social media here I come. You drive 10 hours when it wasn't necessary. The gal even checked with her supervisor who said... nope it's $299 plus tax.

Do I smell a law suit here? And, I'm a member at LQ... go figure?
On ‎Sunday‎, ‎May‎ ‎13‎, ‎2018‎ ‎05‎:‎32‎:‎19‎ ‎PM, wrote:

Thank you for letting us know that your travel plans have changed. We look forward to your next visit to La Quinta.

Please take a moment to print a copy of this email for your records.

Visit us on-line at http://www.LQ.com to register and book your next business or leisure trip.

ODESSA TX
5001 E. Bus. I-20
ODESSA, TX [protected]
[protected]

Guest Name: David Bowers
Confirmation Number: [protected]
Arrival Date: 05/14/2018
Departure Date: 05/15/2018
Number of Guests: 1
Number of Rooms: 1

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4:18 pm EDT

La Quinta Inns & Suites customer service

Hello
My name is stacey nelson. I stayed at the La Quinta Inn in New Orleans Downtown on Canal street. I checked in around 8pm. I had just arrived from a 10 hour road trip. I was very tired. I went to my room 714. I entered and was getting ready to get in bed when my son said the door will not lock. I went downstairs and told the front desk. Kyle was there. Before that trip downstairs, I had to go back down because my key card would not work. I told Kyle what was going on and he said Ill send Mr. C up to see if he can fix it. I said I am tired and do you have another room. He looked as though I should not have asked that question. He went to the computer and said he did not have any rooms available so I had to wait until the maintenance man tried to fix it. The maintenance man said it would be 15-30 minutes. I was furious but had no choice. He said he would take 60% off my bill after I asked about what could be done for my inconvenience. I waited and then went back upstairs. Mr. C the maintenance man said he could not fix it properly at that time. I then went back downstairs and told Kyle. I guess he did not believe me and he called Mr. C to ask if he could fix it. He said no. I said I am suppose to stay in a room with no lock. The only lock that worked was the latch, not the dead bolt. I said this is not right, I do not feel safe, what are you going to do because 60% does not work. He relunctantly said you got your wish. I said its not my wish but this is not right. I was afraid the entire night. I was able to catch the manager in the morning because I had to get back on the road in the AM. She said she would talk with Kyle. I thought that the corporation should know what happened and I hope this does not happen to anyone else. Thank you for your time
Stacey Nelson

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10:42 am EDT

La Quinta Inns & Suites broken drawer, 5/11/18

I stayed at la Quinta Inn in Manchester, NH on May 11th when I was picking up my child from college there was a drawer in the bureau in room 229 that kept drifting open. I shut it hard and it seemed to have closed.in the. Ugh this I got up to go to the bathroom and fell over it hard. It has drifted open again. I hit it so hard the drawer cracked and I fell down hitting my leg and thigh and my head on the ground. It was a scary experience, I lay on the ground for awhile until I had assessed the pain level as well as I could.in the morning I got I told the manager and he comped my room and promised me he would have it fixed. He would have to, actually as it was actually cracked and broken by my fall.

I am very upset by this as now I am home and finding my injuries are extensive.

E. Cohen
151 Broad St
Plattsburgh, NY 12901
[protected]
(See photos.)

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2:14 pm EDT
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La Quinta Inns & Suites cleanliness

May 2018 - My husband and I stayed at the Yukon location. We were given keys to our room and upon entering the room it was NOT CLEAN. It was like a tornado had hit the room. Sheets and towels everywhere. Took all our luggage back down stairs and we were assigned a new room. The new room looked to be clean at first glance but then we found sanitary napkins in the bedroom trash. Not clean again! The carpet in the hallways looked like the dogs had pooped and they just scooped it up and vacuumed over it. Dirty, dirty stains. The smell of room/pet deodorizer was overpowering, so much so that our luggage and clothes absorbed the smell and had to be aired and washed at home. No plug for the bathtub to bathe, cobwebs on the shower head and sprinkler system heads. We had to ask for help with he TV due to house keeping didn't put the sensor to the TV back to receive service. We had to sign a waiver of no smoking 15 feet from the building, however the "smoke hole" was right outside the door of the pool room. Asked to be away from the elevator and ice machine, but was placed 2 doors from the ice machine anyway. The incompetence at this location was unreal. We stay in LaQuinta's all the time with our dog but have NEVER encounter a hotel as bad as this hotel. The staff seemed clueless and the GM Sultan always seemed to be unavailable on the premises to take our complaint. Obviously the supervision of how this hotel is ran is unacceptable in my option for cleanliness.

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10:08 pm EDT
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La Quinta Inns & Suites room quality/service/bug bites

My family of 5 left after 3 night covered in bug bites from sleeping in the beds... don't know if it was bedbugs or dirt mite bites. The air conditioner didn't get cold enough & the only fan in the room didn't work... it's 95 outside in Texas & I have small kids! The toilet didn't flush correctly and made a loud noise the entire flush cycle & you had to stand there holding it down for like 2 minutes. Several times it wouldn't flush at all & we asked the front desk to come fix it. They advised they had 1 plunger for the entire 200+ rooms, we had to go get it & fix the toilet ourself, then take it back upfront. I wish it would have been cleaner & a little better maintained/up kept. The entire bathroom was gross... the shower kit was broken and was sloppily repaired. The faucet, knobs & drain were rusted. The soap dish & shower kit was heavily chalked and showed mold on it. The floor didn't appear to be mopped and there was dirt & grime along the edges. The breakfast was ok... cereal, waffles, bagels & yogurt.

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9:20 am EDT

La Quinta Inns & Suites stay at la quinta suites in raleigh / cary north carolina

I requested a handicap accessible room when I made reservations, and when I arrived, I was not given a handicap accessible room. At 11:00 pm on Saturday, 05/05/2018, I was informed that I needed to move to a handicap accessible room on the second floor. I moved my belongings at midnight, and upon entering the room I discovered that there was no privacy in the room from the parking lot, as the curtain and blinds did not close. I informed the front desk who informed me that I had to either take this room or go back to the original room. This was our first stay at Laquinta, and it was the worst experience of any hotel I stayed at. When I approached staff the following day to inform them that my husband and I were leaving. The front desk clerk informed my husband and I that she did not want to hear about it. My husband was in tears. I asked that I have something signed not charging me for the additional days. The clerk informed me that she was not going to do this, and I needed to trust her. At my insistence, she eventually called the manager. When I got home, I noticed a charge on my credit card. When I called to speak to the manager, I was told that he was not available. He has not been available throughout the entire ordeal. I was lied to that he would get back to me. I was also to receive an email from the hotel and never did.

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5:19 am EDT
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La Quinta Inns & Suites terre haute indiana

After discovering that this hotel had put an unauthorized hold on my charge card without any warning which was all the funds we had available to take my husband to his doctor appointment which was our purpose in reserving the room which I had made reservations and paid for online. I went immediately to the front desk where I was told that I had to wait on the manager he was the only one who could authorize it to be reversed. After several attempts to do so I was told he was not able to reverse the hold on my charge card.
I then called the home office at which time I was put on hold and went through departments and was told the last time that I would get my problem resolved. However, the lady returned to my call and informed me that she had spoken with the desk clerk at the Terre Haute, Indiana La Quinta hotel and they were in the process of reversing the hold when I called the main office that they were just waiting on the manager who had to authorize the transaction. When I tried to explain to her that this had all taken place an hour earlier and they were unable to reverse it she got hateful and kept repeating the same thing in the phone louder and then hung up.
I had to reschedule my husband doctor appointment which they are unable to get him in for another six weeks.
We stay at the Drury inn at Terre Haute approximately 15 to 20 days a year and just wanted to give this hotel a chance. NEVER AGAIN and I will spend every day letting everyone else know not to stay here!

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10:44 pm EDT

La Quinta Inns & Suites angelina (supposed manager)

While discussing a matter of a cancelled reservation, a woman by the name of Angelina /Angelica began getting rude when when being annoyed by my questions asked about my cancelled reservation. All the way up to the point she hung the phone up on me in the middle of the conversation. From my understanding she is considered the manager and I do not have anyone to resolve my matter to at the hotel regarding my cancelled reservation. She was very insultive and very unprofessional could someone please resolve this matter. thank you

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7:48 pm EDT

La Quinta Inns & Suites my stay at la quinta inn tampa bay pinellas park clearwater, florida

My is Latissa Serrette, The room I stayed in had mold in it and for the price ($178.54) I paid it should have been in better condition. The rug staples were out sticking me into the feet I cough all night in my sleep so the last day of my stay I found the mold in the closet were the iron board was hanging I was not pleased with my stay. The complete address of the location of the hotel is 7500 HWY 19 North Pinellas PK, Florida 33781. This was for May 4-6 2018, Folio#[protected] Room 109

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Update by Michelle Serrette
May 10, 2018 11:36 am EDT

I recieved a call from the manager at Tampa Bay Pinellas Park, Florida 33781 location about 11:17am she was rude when she spoke with me about my stay I told her I didn't notice the condition of the room until Sunday morning when I was about to check out and I had to iron she didn't give me time to explain why I was not pleased. I have been gone out with family and family and friends all day Friday and Saturday so I was tried and I just sleep there Friday night about 10pm and left early Saturday morning and reached back that night so I noticed the smell and conditions of the room Sunday morning when I was getting ready to checkout. She said only one night will be refunded to me cause I choose to stay in the room if I didn't have to iron I would not notice the mold in the room and the staples stick me in my feet from the rug.

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ozarkbees
, US
Aug 17, 2018 2:17 pm EDT

We had mold in our room in Hammond Louisiana, all around the a/c and possible the carpet since it was soaked when we woke up

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4:40 pm EDT
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La Quinta Inns & Suites may 4, 2027 stay

I stay with La Quinta every Friday night. The last two I have stayed were far below standards. The one in downtown Sarasota had cockroaches and the blow dryer caught on fire and singed half my hair. Then last weekend we stayed Friday night at the I 75 location and the hot tub jets did not work at all and the sheets were damp. All we were told was sorry about that. I would like to continue using la quinta because it is convenient for me but none of these issues have been addressed and I never got a call from a manager as I was told I would. My confirmation number was [protected]. I am a returns member as well.

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4:25 am EDT
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La Quinta Inns & Suites security

I have stayed at many La Quinta Inn & Suites in the past 5 years. It is my hotel of choice. I should say was my hotel of choice. This past weekend while moving my daughter home after graduating with a Master's degree our rental truck was stolen with all her belongings in it. Though the staff was kind and tried to be helpful there was only so much they could do. When asked about security I was informed there are no security cameras and the "outside" security company they had hired has been lacking in their duties. So essentially there was no security. This is unacceptable and the local police even commented on the lack of security.

The incident occurred at the La Quinta Inn Indianapolis Airport on Executive Drive between 10pm on Friday 5/4 and 540am on Saturday 5/5. We had planned on staying through Sunday 5/6 to participate in the Indy Mini and visit the Indy Museum. Needless to say we check out 5/5.

Optimally we would be reimbursed for the damage to the rental truck that we will be paying out of pocket and some type of reimbursement for her stolen items.

As a loyal costumer I am very disappointed in the lack of security at this facility and do not plan on returning unless we have some type of resolution.

Additionally, I would like the name and number for the hired security service as they are equally responsible for this horrible incident.

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La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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