My room
Well I booked a room online on the 5th of December 2023 and it didn’t have a fridge or microwave as stated in the purchase. So the next morning, I went to front desk to change rooms and he charged me 20$ for the upgrade which it wasn’t, he moved me next door and this unit had a broken fridge which leaked tons of water on floor and also has cockroaches as well, I’m scared to talk to the front desk guy because he is so rude and hostile. But I got ripped off and shouldn’t also be berated by the help
Claimed loss: 150$
Desired outcome: A night or 2 AT A DIFFERENT LOCATION FREE
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Our room at 2824 South 188th, Street, Seattle- has no hot water for our entire stay.
There is not much to add. We had no hot water the entire time. We were told a boiler was being fixed. We saw no repair staff the entire time. We saw the place was being re-modeled, but we saw no work being done. No work trucks were there- the site was shut down probably due to the long weekend for Thanksgiving. We asked if we could have a kettle to heat water. The answer was no. We asked if we could have a container to get hot water- the answer was no. We were not given any discount- only told we could cancel our reservation when we arrived on the evening of the 22nd. You appreciate that rooms were unavailable due to the long weekend. The room was rented in my wife's name: Gwen Gartner, 149 Appleside Close S.E., Calgary, Alberta. Our email is [protected]@gmail.com.
Claimed loss: Our loss was we could not have a hot shower. We could not clean ourselves. We were not given anything other than a false message that it would be repaired before we checked out. It was not working when we left.
Desired outcome: Some sort of consideration for our next stay. Your hotel could have phoned us in advance- the boiler had been broken for a number of days. The staff was very polite, and they told us they were embarrassed.
Hotel stay
This hotel is awful! I made reservations for a friend and myself for an award luncheon pertaining to my job. I had never stayed in this hotel before. But, when I arrived and got checked in and went to our room that’s when the nightmare began. Before getting to the room the elevator, whole floor and room smelled like onions. When I got into the room the room...
Read full review of La Quinta Inns & SuitesHotel stay
I, James Spears, stayed in the La Quinta Inn at 2905 Monroe street in Tallahassee, FL on 10/25-10/26/23. Wyndam rewards# [protected] Confirmation# 88664EE032396 Invoice # 115785558C The $100 deposit fee was not removed from my bill to USAA Visa. I was billed $183.33 instead of $83.33. The first our server in here no more microwave or refrigerator. The...
Read full review of La Quinta Inns & SuitesRoom
Very dark and run down room. Bug on soap dish, toilet seat was falling off which they did repaired. The exhaust fan was burned up and wasn't working. Mutiple pieces of trim missing around mirror, rusty chips on tub. Shower ceiling has evidence of water leak. Ceiling to give way soon. There was confrontation with housekeeping in hotel lobby. This hotel needs lots of TLC.
Read full review of La Quinta Inns & SuitesCondition of hotel, Calhoun Georgia. La Quinta Inn
Reservation number: 88968EE009141 This hotel should be shut down. We arrived and found the hallway leading to our room with missing ceiling tiles and insulation hanging from the ceiling. The hall was dirty, the walls were marred and needed painting. Our room was missing the manual locking mechanism on the door, the bathroom had black mold on the tub surround and there was only lukewarm water for the shower. The sink had no stopper and was rusted. The heater fan was broken or bent as it scraped something when turning causing excessive noise. This was by far the worst La Quinta Inn that we have stayed in .
John Larson
14406 Silver Lakes Circle
Port Charlotte, Fl
33953
[protected]
Desired outcome: This stay warrants a refund. I knew there was a problem when we arrived as all of the outside La Quinta lights were not working. This is a reflection on Wyndham. Regards,John Larson248-943-5199
Refused to give me breakfast
I was a few mins late then they gave me their plate of food and that's not okay to do I could get sick from that and i really was not ok with not being able to get a cup of coffee at least. Also staff treated me like I was lying about having a room and just trying to bombard them without reason for their breakfast. That doesn't meet their standards for quality or for accomodations I was especially slow this morning in particular because my leg is bad and it's been super overwhelming getting anywhere. Also there was flies on their coffee tray in my room also the fruit in the selection for hotel was rotten. Also not up mission statements promise to provide excellent service. It seemed to me that the hotel initially stereotyped me thinking I was not a hotel guest but indeed I was there for a business trip for work out of pocket.
Desired outcome: I would like an apology and i want to inform you that ill be taking this to small claims through Fresno City courts system in California
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Service
Hello, My name is Harriet Gossett; my husband and I stayed in the LaQuinta Inn and Suites in Conway Arkansas from Thursday, December 28 to Monday, October 2, 2023 (confirmation number: [protected]). We are not happy with our visit. First, a couple of little things- 1. We went out on Friday and returned at 8:30 to an unmade bed. I went to the front desk...
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Hi Manager, Our family has been staying at LaQuinta hotels properties for over 30 years. Just recently we stayed at the downtown property in Sarasota on September 24. There were roaches crawling all over the nightstand and the bed. It was reported to the desk clerk who did not have any roach spray. It was room 108 directly across from dining. the shower...
Read full review of La Quinta Inns & SuitesMy room at La Quinta in Deerfield Beach FL
I made reservation for my self and my daughters and upon arrival had to change room several times. Smoke fumes horrible could not breath I am on oxygen tank. Final got to the room 2nd floor still smokey but better, elevator need cleaning, only one set of towels, roaches crawling on the floor and in the bsthroom and stains in the tubs, carpets stained filthy in the parking area light not working dark, water flood inmproper draniage, my some one needs to do a professional cleaning and inspection of these hobbile room and playing musical room to find one smoke free.
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Hello, My name is Yolanda DuPree I am sending this email due to the unsatisfactory and unprofessional services received at 4604 Madison Avenue Sacramento CA hotel from Jay Ceccato and LaToshia Phillips from the very next day after our overnight stay at that hotel. Unfortunately, we did not receive satisfactory service from either individual as we...
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My daughter and I traveled to South Carolina to visit my sister for the last time. We spent a day and night in Charleston to see the sights. I thought I'd booked a room at the Riverview La Quinta Inn, and would see the harbor and boats and water and city. No. We were sent to a room in the OLD part of the hotel, and it was HORRIBLE. There was an elevator...
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I am writing you to inform you of an incident at Laquinta. I informed your front desk staff the moment t after it occurred and asked for the general manager but the manager is off til Tuesday so I was told to email you. I honestly felt like someone should've been contacting me vs me havi g to chase down mgmt. My sister and I arrived from Chicago and checked...
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I stayed at the La Quinta in Bakersfield California on Riverside drive on August 17th the rooms was infested with roaches I checked out on the 18th and I still haven't received my security deposit back I stayed 3 other times there with no problems I've always had my deposit back on my card within 10 minutes after checkout. It is the 3rd of September and still havent received my deposit back.
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LA Quinta Inn in Hesperia, CA. Very poor customer service from the assistant manager. I initially called to complain about them not giving us the points they promised and also having my man move out of our room they said we could stay in, and she went off on me and told me if I didn't like it, I can leave and that I keep coming back all the time. She wa...
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Read full review of La Quinta Inns & SuitesMold in bathroom, hair/roaches on the floor
08/23/23 La Quinta 4700 North Freeway Fort Worth Texas - Room 231
This room should have been out of service , serious mold in the shower no possible way to use . Hair on the floor in the bathroom and by the bed.
Advised management about the issue , acted like no big deal we will get to it later.
Also advised at the same time that we were cancelling the 2nd night stay .
Terrible service - truly a case of lipstick on a pig !
Desired outcome: Do better !
I got about 4 hours of sleep 1 am to 5 am
I will paste email I sent to assistant manager. Dear Ms Destinie Louis I spent a night at La Quinta Inns and Suites Atlanta Airport North on June 28. I had a long drive that day before flying to Atlanta and was extremely tired and hoping to get some rest at the hotel because the following day I had to travel for most of the day as well. I arrived at the...
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