La Quinta Inns & Suites’s earns a 1.1-star rating from 709 reviews, showing that the majority of guests are dissatisfied with their stay.
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Hotel stay
I, James Spears, stayed in the La Quinta Inn at 2905 Monroe street in Tallahassee, FL on 10/25-10/26/23. Wyndam rewards# [protected] Confirmation# 88664EE032396 Invoice # 115785558C The $100 deposit fee was not removed from my bill to USAA Visa. I was billed $183.33 instead of $83.33. The first our server in here no more microwave or refrigerator. The...
Read full review of La Quinta Inns & SuitesRoom
Very dark and run down room. Bug on soap dish, toilet seat was falling off which they did repaired. The exhaust fan was burned up and wasn't working. Mutiple pieces of trim missing around mirror, rusty chips on tub. Shower ceiling has evidence of water leak. Ceiling to give way soon. There was confrontation with housekeeping in hotel lobby. This hotel needs lots of TLC.
Read full review of La Quinta Inns & SuitesCondition of hotel, Calhoun Georgia. La Quinta Inn
Reservation number: 88968EE009141 This hotel should be shut down. We arrived and found the hallway leading to our room with missing ceiling tiles and insulation hanging from the ceiling. The hall was dirty, the walls were marred and needed painting. Our room was missing the manual locking mechanism on the door, the bathroom had black mold on the tub surround and there was only lukewarm water for the shower. The sink had no stopper and was rusted. The heater fan was broken or bent as it scraped something when turning causing excessive noise. This was by far the worst La Quinta Inn that we have stayed in .
John Larson
14406 Silver Lakes Circle
Port Charlotte, Fl
33953
[protected]
Desired outcome: This stay warrants a refund. I knew there was a problem when we arrived as all of the outside La Quinta lights were not working. This is a reflection on Wyndham. Regards,John Larson248-943-5199
Refused to give me breakfast
I was a few mins late then they gave me their plate of food and that's not okay to do I could get sick from that and i really was not ok with not being able to get a cup of coffee at least. Also staff treated me like I was lying about having a room and just trying to bombard them without reason for their breakfast. That doesn't meet their standards for quality or for accomodations I was especially slow this morning in particular because my leg is bad and it's been super overwhelming getting anywhere. Also there was flies on their coffee tray in my room also the fruit in the selection for hotel was rotten. Also not up mission statements promise to provide excellent service. It seemed to me that the hotel initially stereotyped me thinking I was not a hotel guest but indeed I was there for a business trip for work out of pocket.
Desired outcome: I would like an apology and i want to inform you that ill be taking this to small claims through Fresno City courts system in California
Our experience at motel hell
My family stayed in room 139 at La Quinta in Lufkin, Texas for two nights. We were told that the rooms had two queen-sized beds, they turned out to be full sized beds. The room had mouse droppings in the bathroom and roaches through the room. I had to shake my shoes out every time I put them on to get the roaches out of them. We stayed in the handicapped...
Service
Hello, My name is Harriet Gossett; my husband and I stayed in the LaQuinta Inn and Suites in Conway Arkansas from Thursday, December 28 to Monday, October 2, 2023 (confirmation number: [protected]). We are not happy with our visit. First, a couple of little things- 1. We went out on Friday and returned at 8:30 to an unmade bed. I went to the front desk...
Read full review of La Quinta Inns & SuitesPoor condition of the rooms at sarasota property
Hi Manager, Our family has been staying at LaQuinta hotels properties for over 30 years. Just recently we stayed at the downtown property in Sarasota on September 24. There were roaches crawling all over the nightstand and the bed. It was reported to the desk clerk who did not have any roach spray. It was room 108 directly across from dining. the shower...
Read full review of La Quinta Inns & SuitesMy room at La Quinta in Deerfield Beach FL
I made reservation for my self and my daughters and upon arrival had to change room several times. Smoke fumes horrible could not breath I am on oxygen tank. Final got to the room 2nd floor still smokey but better, elevator need cleaning, only one set of towels, roaches crawling on the floor and in the bsthroom and stains in the tubs, carpets stained filthy in the parking area light not working dark, water flood inmproper draniage, my some one needs to do a professional cleaning and inspection of these hobbile room and playing musical room to find one smoke free.
Desired outcome: to be refunded and send in professional to get those room up to standards would not let my dogs stay there
Unsatisfactory and unprofessional services received
Hello, My name is Yolanda DuPree I am sending this email due to the unsatisfactory and unprofessional services received at 4604 Madison Avenue Sacramento CA hotel from Jay Ceccato and LaToshia Phillips from the very next day after our overnight stay at that hotel. Unfortunately, we did not receive satisfactory service from either individual as we...
Read full review of La Quinta Inns & SuitesLa Quinta Hotel, Charleston, SC
My daughter and I traveled to South Carolina to visit my sister for the last time. We spent a day and night in Charleston to see the sights. I thought I'd booked a room at the Riverview La Quinta Inn, and would see the harbor and boats and water and city. No. We were sent to a room in the OLD part of the hotel, and it was HORRIBLE. There was an elevator...
Read full review of La Quinta Inns & SuitesHarassment
I am writing you to inform you of an incident at Laquinta. I informed your front desk staff the moment t after it occurred and asked for the general manager but the manager is off til Tuesday so I was told to email you. I honestly felt like someone should've been contacting me vs me havi g to chase down mgmt. My sister and I arrived from Chicago and checked...
Read full review of La Quinta Inns & SuitesSecurity refund deposit
I stayed at the La Quinta in Bakersfield California on Riverside drive on August 17th the rooms was infested with roaches I checked out on the 18th and I still haven't received my security deposit back I stayed 3 other times there with no problems I've always had my deposit back on my card within 10 minutes after checkout. It is the 3rd of September and still havent received my deposit back.
Read full review of La Quinta Inns & Suitescustomer service
LA Quinta Inn in Hesperia, CA. Very poor customer service from the assistant manager. I initially called to complain about them not giving us the points they promised and also having my man move out of our room they said we could stay in, and she went off on me and told me if I didn't like it, I can leave and that I keep coming back all the time. She wa...
Read full review of La Quinta Inns & SuitesManager Rolonna hills at la Quinta inn 5910 veterans memorial Blvd Metarie la 70003
Does not even deserve 1 star! the assistant manager rolonna hills busted in my door kicking me out and called the police because I was on the phone with their reservations support trying to use my wyndham rewards and I was trying to keep my dog from running out of the door but she would not let me close the door and she scraped and bruised my arm with the...
Read full review of La Quinta Inns & SuitesMold in bathroom, hair/roaches on the floor
08/23/23 La Quinta 4700 North Freeway Fort Worth Texas - Room 231
This room should have been out of service , serious mold in the shower no possible way to use . Hair on the floor in the bathroom and by the bed.
Advised management about the issue , acted like no big deal we will get to it later.
Also advised at the same time that we were cancelling the 2nd night stay .
Terrible service - truly a case of lipstick on a pig !
Desired outcome: Do better !
I got about 4 hours of sleep 1 am to 5 am
I will paste email I sent to assistant manager. Dear Ms Destinie Louis I spent a night at La Quinta Inns and Suites Atlanta Airport North on June 28. I had a long drive that day before flying to Atlanta and was extremely tired and hoping to get some rest at the hotel because the following day I had to travel for most of the day as well. I arrived at the...
Read full review of La Quinta Inns & SuitesCondition of room, pool area, housekeeping services
When I made reservation for August 18 I spoke to representative named Keith on phone in Sherman, tx... told him I needed a king room and to swim all evening Friday Aug 18. He assured me pool is open and closes at 10 p.m. Friday night. I checked in with special guest and room looked ok but later saw toilet would not work! Would not flush! I went down to...
Read full review of La Quinta Inns & SuitesMattress quality
Most importantly, overall completly satisfied in all aspects. Staff seems to run hotel decent enough for most customers. But under any circumstance, one matter I completly felt unaccepable, both mattresses in my room had hardly any degree of health intact. Honesltly I never complain, on this matter however, I stand firm. Something as miniscule as health of...
Read full review of La Quinta Inns & SuitesIssue
I was a guest at LaQuinta, Atlata Airport hotel, on Saturday, July 22 till Sunday July 23, 2023. I got in late Saturday. On Sunday, I had an employee pounding on my door. Startled me out of a sound sleep. I called out, and the employee asked if I had asked for a "Wake up call". "No" I yelled back. When I got home to Oregon, on Monday, July 24 I called the hotel manager, Grace. She explained that it was an error. I was in room 104 and the call should have been for Room 105. She apologize and said she would compensate me for the inconvenience. Well, 3 cents was credited to my credit card from LaQuinta..03? That adds insult to injury. Yes, 3 cents was credited by LaQuinta. I got little sleep, your hotel's policy of pounding on doors is unacceptable as well as your 3 cents.
Daisy Santos
Service
Amount paid 123.73 date 08-02-2023 room 226 bad experance, no bedding for pull out bed, nasty breakfast, told clerk they just well im sorry im sorry you didnt have bedding I said me to, wewe wont be back if they even supply a simple task as bedding, gtd vi4968 con# 89357ee011600 pool wasnt clen. Pillows were hard so was bed, it was just a nightmare it should have been simple, but it wasnt could someone look into this matter, it wasnt worth the stay, nothing good to say...
Desired outcome: FULL REFUND
8/2/23 I was charged 123.43 for a room with pull out bed .we got ready for bed there was no pillows, blanket,or sheet so my son went to desk and he was told they didn't have pillows but here's a sheet a blanket with lots of wholes in it he brought the so called bedding to me I went to the desk he said I don't know why there's no bedding, I said that was sad trying to run a inn with out bedding really!that mad me mad ,,,,,then went to breakfast Nasty...biscuits doughy, sausage like rubber and gravy like water ,,,,Nasty we won't be back...pool nasty green shimmy water on floor...it was Bad,bad. Judy duvall full refund expected asap ...2499 buttermilk road russellville ar 72802
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Overview of La Quinta Inns & Suites complaint handling
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La Quinta Inns & Suites Contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 12 12 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 8 8 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number20%Confidence scoreCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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La Quinta Inns & Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 04, 2025 - View all La Quinta Inns & Suites contacts
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