1) I have major medical issues 2) I booked my stay at this property on June 30, 2025 through July 3, 2025, and extended my stay until July 6, 2025 3) On July 3, 2025 around 7pm, the front desk clerk, very rudely knocked on my door, suite 114, and stated I need to immediately come to the front desk to pay a 2nd deposit of $150, which I was confused, I paid $150 deposit on June 30, 2025 at time of check, and I already paid for the extended stay until July 6, 2025. At 11:30pm, while I was sleeping, security for the property banged on my door, and in a threating manor, insisted I go to front desk. I go to the front desk, and the same front desk clerk, was extremely rude again, and demanded I pay a 2nd $150 deposit, or be removed from the property. I was confused, but stated I could pay another $150 deposit tomorrow, because I am on fixed income, and that was not an option, she stated. So, I had to contact a family member at midnight to borrow the funds, and zelle to me for the 2nd $150 deposit 4) To make things even worse, the entire hotel smelled like MARIJUANA, so I ask the security card to investigate, he very rudely stated as he sat in the lobby on his phone, yea, some people are smoking some weed outside, and totally dismissed me 5) The guest adjacent to my suite, had a baby crying from 9pm to 11pm 6) There is black mold in my suite 114 bathroom, I have pics that I can provide, and the first day of my stay, the shower and sink were clogged, and over flowing, so Maintenance arrives to my suite to repair a couple hours later 7) I NEVER in my 54 years of life been treated with such disrespect, and now have $300 in deposits, and so far the 2nd part of my stay has been absolutely miserable!
Claimed loss: refund 2nd $150 deposit
Desired outcome: A complimentary 3 day at any La Quinta by Wyndham, excluding this property, and entire staff retraining on customer service
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