CB Retail Stores Kohl's Complaints #22-41

Kohl's review: Unfair billing/ late fees

DisappointEd in Cobb of Roswell, US

Jul 19, 2023 6:37 pm UTC

I bought $142 of clothes several months ago. NEVER received a bill until today, asserting I owe additional $80 in late fees. One month ago, I had attempted to pay my bill at the store, but was told the "Customer Service" was not allowed to access customer accounts! Meanwhile, I receive daily calls from random phone numbers around the country, pretending to be Kohl's. I will pay this bill, including late fees if the store insists, but I will also be filing complaints with the Better Business Bureau and all the Atlanta consumer advocates.

Desired outcome: I would be glad to pay the original amount, but do not charge me for not paying bills I never received. My impression is that you WANT to create late fees for customers.

Keywords:

bill clothes complaints customer accounts customer service late fees pay phone numbers store

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Kohl's Contacts

Kohl's phone numbers

+1 (855) 564-5705

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Kohls.com

+1 (866) 887-8884

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Customer Service

+1 (855) 564-5748

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Kohl's Charge

+1 (855) 564-5751

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Yes2You Rewards

+1 (262) 703-7000

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Head Office

+1 (877) 342-4337

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Merchandise Departments

866-887-8884

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More phone numbers

Kohl's emails

customer.support@kohls.com

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Support

privacy@kohls.com

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Kohl's address

N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States

Kohl's social media
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Aug 17, 2026
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