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CB Retail Stores Kohl's Complaints #22-41
Kohl's

Kohl's review: A purchase I made online

U
Author of the review
3:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

July 1,2023, Order Number [protected]. I shopped online when it was an additional 50% off of clearance items. When I first got my order, I went into store to complain about not getting my additional 50% off. I was told by Leanna in customer service that it will show when I got my statement after asking another staff member. I went back to store today, August 7, 2023, after receiving statement. I spoke to Leanna again and she informed me that the sale was over. She called manager Corise who looked up the boots that had doubled in price. She explained that the price online included the additional clearance prices. I argued with both of them this was not true. I have been shopping with Kohls for many years and every time the additional discount comes off at checkout. It seems that the company has a miscommunication between what is advertised and what is being understood by employees.

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boots clearance items customer service discount manager miscommunication online shopping price sale statement
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  1. Kohl's Contacts

  2. Kohl's phone numbers
    +1 (855) 564-5705
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    100%
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    Kohls.com
    +1 (866) 887-8884
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    Customer Service
    +1 (855) 564-5748
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    Kohl's Charge
    +1 (855) 564-5751
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    Yes2You Rewards
    +1 (262) 703-7000
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    Head Office
    +1 (877) 342-4337
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    Merchandise Departments
    866-887-8884
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  4. Kohl's address
    N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States
  5. Kohl's social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 17, 2026
  7. View all Kohl's contacts
Kohl's Category
Kohl's is ranked 4 among 103 companies in the Retail Stores category
#02 Best Buy Best Buy #03 Sam's Club Sam's Club #04 Kohl's Kohl's #05 Walgreens Walgreens #06 Michaels Stores Michaels Stores

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prices higher than advertised
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