KIA Motors review: Recall

Hello,

My name is Cynthia Conner.

A proud owner of a 2019 Kia Soul with 69,000 miles on it!

I dropped my kia off by tow truck on 9/'01/2023. While I was driving back to work my car suddenly stopped accelerating. I pulled over and nothing flashed on my dash as to why my car wasn't moving. She was able to go into reverse but not going forward. I was told that it was probably my transmission but I told him that the car itself had recalls on it and those had to be fixed first to be able to run a diagnostic on it. I kept calling for updates on my car for weeks. To be honest it was really hard to get a hold of anybody and I even pulled up to the Kia dealership itself just to get an answer. I was notified that the accuator needed to be replaced and that it was going to cost 2200$. Not what I wanted to hear but I needed my car back so I told them to go ahead and fix it. Then a week goes by didn't hear anything back so I called and then was told that the double clutch is also bad. That the computer wasn't reading to them correctly which caused them to misfire and no longer work. The computer itself was under recall. My total cost of everything was 3188.12$. I almost lost my business because I didn't have a vehicle to get back and forth in. Since the computer itself caused the misfire to happen wouldn't that be covered under the recalls?

You can email me at [protected]@gmail.com

or you can call me at [protected]

Thank you!