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CB Car Dealers KIA Motors Motor/transmission replaced / purchasing a car
KIA Motors

KIA Motors review: Motor/transmission replaced / purchasing a car

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Author of the review
10:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Several years ago I bought a 2014 Kia Sorento. I loved the car. Recently the engine needed to be replaced and your company replaced the engine at no charge. I opted to buy new belts and coils at a cost to me at your dealership so I would have everything new. Two weeks after the engine was replaced, the transmission went out. The service dept. told me I would need a new transmission. I questioned them as to why the transmission went out just two weeks after the new engine. Every service tech I talked to basically blew me off and said it happens, and we can't help you. I recently went to the local dealership that had my car and told them I would like to buy another car but would like some consideration for my other car, since I believe it is because of the work you did on the engine that caused the transmission to fail. Everyone again blew me off and ignored my complaint. I ended up buying a car, I feel at an overpriced cost and received nothing for my concern. I felt ignored. Rather than post on Yelp every week and complain, I decided to contact you first. They did give me some money for the car as a trade-in, but I don't feel it was enough, considering the situation.

What do I want? I want to be heard! I want something to make me feel good about buying a car from one of your dealerships. I have a bad taste in my mouth, Honestly, I like my Kia; I am just not happy with the service. I would like some type of compensation for the car I purchased to show the Transmission issue.

Sincerely,

Greg McManus

Desired outcome: What do I want? I want to be heard! I want something to make me feel good about buying a car from one of your dealerships. , I would like some type of compensation for the car I purchased to show the Transmission issue.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2025
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KIA Motors Category
KIA Motors is ranked 4 among 1343 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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