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Official Complaint - Kia Sorento 2023, AMU 698
inderjit singh
Oct 6, 2023, 10:00 PM (12 hours ago)
to customersupport, Shanny
Dr. Inderjit Singh
45, Jalan Meteor, Taman Kinta
31400, Ipoh, Perak [protected]@gmail.com +[protected]
Car number plate: AMU 698
Car Chases no: PRXRH81BSP 1000087/ D4HENH315109 KIA SORENTO 2.2D4WD
Date of purchase: 17/03/2023 Customer Service Manager
KIA Motors
Dear Sir/Madam,
I hope this letter finds you in good health. I am writing to formally lodge a complaint regarding my recent purchase of a Kia Sorento 2023, AMU 698, from your dealership at Tiang Hooi Automobile SDN BHD in Ipoh, Perak.
The day after taking possession of my Kia Sorento, on 18/03/2023, I encountered recurring issues with the vehicle's sensors, resulting in abrupt loss of acceleration while driving. I immediately contacted the salesperson in charge, who advised me to turn off the engine for 20 seconds and then restart it. Following this advice, the warning signals disappeared after two attempts. Unfortunately, these incidents persisted regularly over the next two months.
Despite adhering to this guidance and making an appointment in May 2023, the warning signals continued to disrupt our journeys, leaving us concerned for our safety. The car refused to accelerate during these episodes, leading us to stop the vehicle and contact Kia representatives for assistance. We were instructed to bring the car to the service center for inspection, which took several days to complete.
Upon its return, we were informed that the issue had been resolved as it was attributed to a sensor problem. However, the problem resurfaced within a short span of three months after the initial purchase, and our confidence in the vehicle's reliability waned.
Despite three attempts by the service center in Ipoh to rectify the matter, the issue persisted and Mr Andy, the person in charge of Tiang Hooi Automobile SDN BHD referred the matter to Kia's service center in Kuala Lumpur, Puchong, on 07/09/2023.
The service center in Kuala Lumpur identified the issue as a faulty throttle pedal and allegedly installed a new one. Furthermore, it was suggested that the problem now lay with the car's throttle pedal. Allegedly, a new throttle pedal was installed on 25/09/2023, but unfortunately, this replacement did not resolve the Kia Sorento's ongoing issues.
Regrettably, even after this alleged replacement of the throttle pedal, the problems with my Kia Sorento remain unresolved. I was advised by the service center that the issue now pertains to the car's wiring, and the matter has been escalated to the headquarters for further action. The ordering and approval of parts are expected to take an additional 30-40 days.
At this point, my Kia Sorento has been in the service center since September 10, 2023, and today, on October 6th, 2023, the issue remains unresolved. Considering that we purchased the vehicle in March 2023, this extended period of service and recurring issues is deeply concerning.
I have been informed that the required parts may take up to another 30 days to arrive. It is distressing that a car I purchased just six months ago has spent nearly half its time in the repair shop due to persistent faults, dating back to the day of purchase.
My primary concern, in addition to the ongoing inconvenience, is the safety of my vehicle. It is troubling to consider driving a car with a history of accelerator and throttle pedal failures, and it raises serious doubts about the car's safety for me and my family.
I urge you to consider the gravity of this situation and the loss of trust I have experienced in the safety and reliability of the Kia Sorento I purchased. Given the extent of these issues and the safety implications, I respectfully request a replacement vehicle that is free from these defects.
I appreciate your prompt attention to this matter and request a timely response within 7 days. Please contact me at the above phone number or the email above to discuss the resolution of this matter further.
Thank you for your understanding and cooperation.
Sincerely,
Dr Inderjit Singh
Consultant Cardiologist and Physician Hospital Pantai Ipoh
