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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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Newest KIA Motors reviews & complaints

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1:24 pm EDT
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KIA Motors kia finance

Kia Finance, according to the dealership, admitted to no correctly recording an end of lease payment it received in December of 2017. Kia finance reported 60 then 90 days late on my credit report, dropping my score over 100 points. Kia Finance sent a letter on May 3, 2018 that they received final payment ( from dealership) but still has not rectified my credit report. When I called up Kia Finance on 3/15 I was told that i don't understand the process and that I need to get a letter from the dealership stating that I am not responsible for the payment (even though they already received it).
This is ludicrous. I have been denied a mortgage because of the credit score drop. Kia Finance refuses to cooperate.

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9:13 pm EDT

KIA Motors repairs not being done

Hello, my name is Griselda Villegas from Elgin, IL. I purchased a brand new 2015 Kia soul from Kia dealership in my town. Everything was going well until This past month on April 10, 2018, the sunroof would not close and the Radio not working. took my car back with me until the parts came in at the end of April. I dropped off my Kia on April 26, 2018. I took it in and was told the sunroof need to be replaced and to the radio too. Well, it was in the dealer for 12 days. They sent it across the street to a shop since they had never replaced a sunroof before.

When I picked it up on May 8, 2018, the SD card was missing for my navigation, the front passenger floor mat is gone, the car had almost 300 hundred miles extra from when I left it. Also, the back door scratched on the inside. as of today, nothing has been resolved on this issue…. Today May 14, 2018, after work I got into my car and to my surprise water came in thru the sunroof and the front was all wet from the hard rain we had today. I have called many times to the dealership and keep getting directed to people with no answers. I even went this past Saturday, May 12, 2018, to complain and no manager could help. Mr. Steve Napleton was to call me back and nothing as of right now. I am a very upset customer since nobody seems to care to call me back saying they can help me fix the issue before more time passes.

I am making a complaint need the dealership to make sure they repair all damages to my Kia. I am not asking for a replacement I want my car fixed, please.

The dealership addresses

909 E Chicago Ave

Elgin, IL 60120

[protected]

Steve Napleton (partner )

[protected] EXT 237

My Name Griselda Villegas

464 McClure Ave

Elgin, IL 60123

[protected]

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6:51 pm EDT

KIA Motors kia optima

Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their products really aren't built to last much longer than warranty goes. The poor service I have received has my family and friends ready to sell their current Kia and look for a more reliable car, thinking Toyata or Honda. *I would strongly advise you to look elsewhere, don't get a Kia.

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6:31 pm EDT
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KIA Motors knagm4a70d5348604

Hello, I complaint on my Kia last week for a essu that have problème that my Optima is to close to the ground and I don't have any answer about that .i have This problème since I brought it. My dealer didn't do nothing yet for me . 1 décembre 2017 the engine cover and the tow side cover broke because the car is to close to the ground . Until yet I spend more then 1000$ . Please help me to resolve my problems at soon is possible please.

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Update by Antoine Nassif
May 14, 2018 6:34 pm EDT

Hello, I complaint on my Kia last week for a essu that have problème that my Optima is to close to the ground and I don’t have any answer about that .i have This problème since I brought it. My dealer didn’t do nothing yet for me . 1 décembre 2017 the engine cover and the tow side cover broke because the car is to close to the ground . Until yet I spend more then 1000$ . Please help me to resolve my problems at soon is possible please i steel have a problem with my Kia Optima

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7:37 pm EDT

KIA Motors the service desk...

I was given when I told the person who answered the phone I needed the service department. When I told the woman that answered that my car needs a new engine ., (Keep in mind my car is under 10years old and under 100, 000 miles and I am the original owner ) she told me they only fix engines that have a recall on them. I told her she was wrong that it's covered by the warranty and she told me she would have to check on that. I can't believe they have people answering their phones that don't know their warranty policies or try to deceive you on them. Then I went in person the the dealership and spoke to the same woman and I told her that if it were a recall it would not matter what year or miles a vehicle has on it they would have to repair it it has nothing to do with my warranty or what I'm speaking about with her. Mine does fall under the warranty. She then asked me about my maintenance record and I told her my husband did maintenance on a vehicle including changing the brakes so I don't have everything. She then said I need to go to talk and pointed at a man and came back and said I would have to pay $130 for them to "check" the car out. I already know what to they are gonna say . I spent over $3000 in extra insurance to they sold to me. Making my $18000 car a $21000 car loan instead that isn't even paid for yet. I was told by the mechanics where I had the car towed and they checked it out that I would need a new engine and a few other things . That's how I knew it needed a new engine. This happened at the Kia of Auburn Alabama.

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Update by Patricia (Brown)Collier
May 13, 2018 7:40 pm EDT

It's a 2013 that we bought new in 2014.

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1:18 am EDT

KIA Motors product

How I wish I could tell yo how u feel.(in tears everyday)
I bought mm kia Picanto 1.0 lx in 2016 January clocking at 46450km . I drove the car for a year and only last year after servicing the car in September, I began experiencing this problem. The car releases a huge smoke as I try to clutch especially in traffic situations.

I took the car back for service and I was told it's a clutch problem, I then replaced it with a new clutch kit and drove for a mere week and the same problem started again. Everytime I drive change the gear the smoke persist. I can tell you that I have not joyed being a car owner instead and stressed, having to use a taxi everyday to work with a toddler.

I am stuck, paying a car every month that I am not even driving because of the smoke it releases. The brand is pathetic and we are being taken for granted. Clearly kia cars have a huge mechanical fault and I find it hard to believe why kia is not accepting their fault and recall all the kia cars between [protected]. Please kindly assist us as I know I am not the only person who has complained to us regarding such fault..

We beg you kia not to fail us but to acknowledge us as your customers

I look forward to your response from depressed customer in South Africa

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12:59 pm EDT

KIA Motors 2015 kia sedona

Good morning,
I purchased my 2015 kia sedona in 2015, brand new. So it's only been 3 years and already I am having so many problems with it. After I took the vehicle in for a safety recall on the automatic doors the door started malfunctioning (right side) and not closing all the way, also making a very loud noise.
So I brought it back to get fixed.
Then I got rear ended badly and had to get auto body work done on the back and front ac unit.
And after the vehicle was repaired my left automatic door is now malfunctioning. I feel like these doors will never properly work, and now I am past my warranty and the doors will not be covered even though it's the car malfunctioning after only having it for 3 years! That is ridiculous, I hope these models get recalled, because they don't seem very safe at all. And these vans are supposed to be, also my air bags did not even inflated with that accident. Horrible.

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2:48 pm EDT

KIA Motors resolving issue/service dept

I purchased a 2018 Kia Optima in April 2018. The car has less than 1500 miles; no previous owners, I am the first owner of this new vehicle. On 9 May 18, noting some vibration with the car, I took my vehicle to Firestone where it was documented during a total wheel alignment inspection the Left Front exhibited -0.7 on the Camber; 4.5 on the Caster and 0.14 on the toe. Left Rear was aligned perfectly. On the Right side of the vehicle, the Right Front was aligned perfectly while the Right Rear was documented -1.6 on the Camber and -0.01 on the Toe. I paid Firestone $89.99 to re-align my vehicle but the service department at Kia of Abilene in Abilene TX says "that's my problem". That type of response is totally unacceptable. A car, year-date 2018 should NOT have been off and needing a wheel alignment. I feel I should be reimbursed for that expense.

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csommers48@yahoo.com
, US
Jul 07, 2018 6:15 am EDT

please someone help me contact headquarters in Seoul. I am American and bought a Car in Ecuador. The check was written for $2000 more and said do not worry we will reimburse you the $2, 000 Dollars. My check was 22, 000 and my contract shows 20 Thousand. All I get is promises tomorrow, tomorrow, next week, next week. It is now a month and they do not even answer my emails. I should have never taken the car. First they said the problem was 2 people had to sign the check. The last day before I left the country they said will we will transfer he check in to your account in Ecuador. Now that I am back in Mexico they do not ever answer my emails. I guess I have to get an attorney to handle but when I get to Ecuador next month I will picked that place till I get my money. Can someone help with contacts?
Thank you

H
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Herman Aguirre
, US
May 09, 2018 3:39 pm EDT

Is there not a bumper to bumper warranty ?

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6:55 pm EDT
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KIA Motors spare tire

I did have trouble with my 2018 Kia Soul. Started the day after I bought it. the computer was bad in it. Took me three times taking it in to get it fixed. All together they had it almost 3 weeks. But that's all good now no more problems with that.
So I took a trip made it almost home and had a flat on a Saturday. I don't understand why there's not a spare tire in the car. I know there's an air pump. That don't do you no good when you got a gaping hole in your tire. Had to have it towed Kia was closed and didn't get it back until Monday morning. So I was without my car all weekend again. I have never heard of not having a spare tire and brand new car. My friends don't believe me when I tell them that. Should be a law that you have to have a spare tire.

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2:26 pm EDT

KIA Motors kia service center angola

The Kia of Angola, is a company with no qualification to sell and to maintain the vehicles! I have a certain KIA bought new, and whenever I send for maintenance in kia, the car back worse than entered! As you know Angola and the people have no idea what they do! My car was sent last week for review where I reported several problems, such as the power leak, where the battery of the vehicle always overnight, unloads, they did nothing, and when I delivered the vehicle, had the ability to give a charge on the battery and it's time to pick up, let the problem be battery! Being that my battery is new! In November 2017 the ignition plug were exchanged, and now 5 months later, I rode less than 10 thousand km and they changed again! They made the exchange of the fuel filter, my car is stinking gasoline !, They gave the car a trash! filthy with no care! Last month there were 3 pieces of suspension in the budget, which I had not approved, in the current budget I questioned why it was not the previous parts! they said they analyzed and did not need to change! that is, if I had changed last month, I would have changed the parts unnecessarily.

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1:50 pm EDT

KIA Motors defective rack and pinion on 2012 kia soul! with 58,121 miles

My 2012 Kia Soul ! has been a great car until recently. Around 58, 000 miles I began noticing a creaking sound in my steering whenever I turned the wheel sharply either right or left. I took it into Kia West in Orlando and they diagnosed my problem: "Rack and Pinion was Defective." - See attached invoice.

I realize there is a safety recall for the 2013 Kia Souls with the same rack and pinion problem I had. Why is there no recall for the 2012 since this is a major safety issue? 58, 000 miles is very early to have a problem such as this.

I am requesting a full refund of my repairs: $997.09. I tried to include scanned copy of my invoice, but this form will not accept a PDF. Contact me and I will send to you.

Thank you, Tracy Barnes

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12:04 pm EDT

KIA Motors 2013 sorrenro

I purchased my Sorrento October 2013, my mileage is a mere 23, 000. I am a weekend driver and keep my car dealership maintenances only. I have never had any problems with my car just factory recall issues. Yesterday while opening my passenger rear door the handle came off in my hand. I went into the Springfield dealership (Scott Kia) and was quoted a price of $378.00 plus taxes. OriginalIy I was told that there was a recall on the handle; I rarely use my vehicle at all, let alone the back seat; I am currently holding the handle which is clearly a piece of inexpensive plastic, I feel this broken handle is a factory defect that I should not be charged for repair/replacement. I eagerly await your response regarding this matter.

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2:10 pm EDT

KIA Motors oil leak, horrible service, dishonest

Beaverton Kia Service Manager/Mr. Coder

I have had numerous bad experience's at my local Kia Dealership/Beaverton, I'm now on my 4th Kia since 2002, and I'm now leaning toward another Kia dealership or going with another brand of vehicle.

Here's just a few situations.Everytime I go in it seems like Nathan is the one to help me, he is always rude, impatient with my questions, and appears he is always inconvenienced every time I see him.

First situation: I went in to Kia with a partial flat tire, Nathan mentioned they would fill it up, to find out I had a nail in it, he then said there was a nail threw the sidewall, I would a need new a tire and by the way

because they are low profile I will need to replace all 4 tires, Not trusting what he said I went to Les Schwab where they fixed my tire, (NO PROBLEM) Very dishonest… KIA.

Secondly: I went in and saw Nathan asked about having an extra key made, I did not have key code, Nathan responded, without code, its computerized the charge will be $625.00. I told him all I need is a spare

key without the a fab, he again said they cannot do that it will be $625.00 we can't make spare key's. I said forget it that's crazy ! Again dishonesty~~ Went to Dave's Locksmith, asked if I could get a spare key made

and mentioned what KIA had said, He said of course and made me the spare key, and called Kia to let them know of their dishonesty, not the first time they have had many customers that had the same situation.

Thirdly :Lastly and most importantly ! After my last oil change with Kia, I went approximately 1800 miles to see my oil light come on went to Valvoline which was close, so I went in, no oil on my stick, they

did an oil change and mentioned maybe KIA did not tighten it down, maybe that's why I had this problem. Still not convinced that was the issue, took into KIA spoke to Nathan he said they would need to seal

the engine that I would to make an appointment. I called to make an appointment with the receptionist a (gal) answered, I mentioned what appointment I needed, she said no, I would need a computer

check, after bantering back and forth, I said forget it, went back in, saw Nathan again, after going another 1500 miles again no oil on the stick stopped at Jiffy Lube, same comment from Nathan maybe they did

not tighten it down, He said they would need to do the oil change for themselves, come back after 4000 miles, then they will do the oil change, then have me come back after a 1000 miles to see what was on the stick.

Again, I said I cannot go more than [protected] miles without losing all my oil. So I came back a couple weeks later to KIA, did the oil change came back, after the 1000 miles to find out that Nathan said the

Dipstick looks fine, and it is normal to put in 2 and half quarts per month ! I told him that's crazy I only have 75, 000 miles on it ! no, no that's normal, I have talked to mechanics and have cars at plus

100, 000 this is not normal, I feel Kia is trying to get out of my 100, 000 warranty, I'm furious, This dealership is not honest. ~! I have submitted this letter to KIA"S main office and to you as well, If this not

resolved, I will be calling the Attorney General and Better Business Bureau, Please respond.

Thanks Tina Sheller

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11:38 am EDT

KIA Motors faded paint

I am an owner of a 2016 Kia Sorento. This is my 5th Kia Sorento. This is how much I love this car. I purchased my first one in 2004. My complaint is that the paint on my spoiler has faded to dull. This is the only area on the car that the paint has faded. I have been trying to get help for this for 6 mths when the managers in the service area where in transition. John Veltri, service manager at Courtesy Kia in Brandon FL finally responded and told me to email him pictures of the car so he can show to the regional rep. I did so and the response to my problem was they could not offer me any "good will assistance." I am not asking for any good will assistance. I am asking for Kia to stand behind its cars. Why did the paint fade, I never had this problem with the previous 4 cars. Why do I have to pay to get it fixed. I feel I am being let down and I did not expect this from Kia. Shame on you guys. I am pretty sure if you were in my feet, you would be as upset as I am. Please help me with this problem. Thank you, Aida L Hernandez

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10:56 pm EDT

KIA Motors poor service - insurance renewal & road tax

I'm owner of Kia Grand Carnival (VAA5656) and having a KV5. My insurance and road tax expiring today 25 April 2018. Quotation received from Eight Valuation Sdn Bhd and payment made on the same day via direct transfer.

Your officer incharge, Puan Nur Ellina told me that the road tax will be ready and deliver to me either Friday (20/4/2018) (afternoon) or latest by Monday (23/4/2018) morning.

I'm very disappointed till today, the road tax has not deliver to me kept by your despatch with no valid reason. Keep on following up and he promised to deliver soonest possible. Hope he will keep his word.

Lodge this complaint due to unsatisfactory services and all the hassle occurs. Hope Naza will be more responsible and deliver good service to their customer in future.

Appreciate your attention and action.

Thanks & regards,
Hazlina Hairi

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9:26 pm EDT

KIA Motors service

My Sportage was brought in to Kia in Freehold, NJ on Monday, April 9, 2018. The following day I was contacted and told that I would need a new engine in my Sportage. The service manager told me it would take about 2 days for the part to come in and 2 days for the work to be done. After a week of hearing from no one, my husband contacted them on April 17th to be told that the part would not be arriving til PROBABLY April 29th or 30th. Why is it taking so long for the part to arrive and why would someone not call us to advise that it would be 3-4 weeks which I feel is totally unacceptable. Can I assume that Kia will pay my monthly payment on a vehicle that I don't have in my possession?

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9:46 am EDT

KIA Motors services (after accident) at kia glenmarie

To whom it may concern, I am writing this with utmost disappointment and furiously.
I am an owner of KIA Optima K5 bearing reg no:W2413N.On an unfortunate day of 3/4/18 I met with with an accident and chronology follows:
1-since i was panic n hlf unconscious my brother called kia care line to tow the car for which they send a guy by the name of Shahril.
2-the guy as per his an authorized towing man of KIA did helped to tow the car to the police station to make report n after that send to KIA Glenmarie.
3-On 4/4/18 I called KIA Glenmarie to get yhe person on charge of Insurance and gave the PIC Khairol to follow up.
4-Since the attempt to contact Khairol was to no avail I called back KIA Glenmarie to get any other person as I wanted to settle my matter in no time and so they gave Mr Tim's no number.
5-called Tim and spoke and he advised what to prepare.(prior to that i Whatsapp him my policy to let him know my sum insured)
6-I went to KIA Glenmarie with my cousin brother to help me drive and met Mr Tim on 5/4.
7-Tim brought me to my car and explained KIA has declared my car is total lost.I asked if he is sure and he said yes because the total cost of repair exceed the sum insured.
(Do bear this is my 1st experience hence not pretty sure on the procedures)
8-He then humbly requested to send the car to franchise workshop where they will do on lower budget-though i was heavily skeptical n no other better option left i agreed.
9-I signed the claim form
10-On 6/4 Tim send me the pics of the car being towed to the said workshop herein by the name of MPV Bodyworks.
11-On 9/4 I callee my insurer herein Etiqa Berhad to do follow up and got the contact number of the Adjuster by the name of Victor frm Sanctuary n called him right after seeking his help to get to my car soonest.
12-He went to the workshop on Wed 11/4 afternoon and informed he will submit the report in a day or 2 herein he submitted on 12/4.
13-On 16/4 upon calling Etiqa to check on the status of my claim I was devastated to know the claim has declared under total lost.
14-broken down n emotionally haywired i called the officer in charge in Etiqa and told him I don't want my car to be total lost and he advised me accordingly.(in which to send the car to Etiqa's panel or under contract repair with MPV Bodyworks)
15-I called the workshop owner herein by the name of Adam Chong and asked him if he can do it under contract repair and he harshly hesitated giving many annoying n disappointing reasons and can even tell he cannot guarantee the car will be in any good condition.
16-coming to week 2 nothing has be done to my car and the workshop guy adamantly wants to get the car under total loss.
17-unable to handle the situation where i went on silent depression got the help of my husband to handle the matter.
18-He called Tim on 16/4 itself and asked him why such thing happening when he promised the car can be done.
19-With no confident with the workshop I called up Tim and told him I would like to get my car out and will send to Panel workshop.
He was ofcourse very harshly disrupted the call and said "ok ok ok ok ok give me your email add"(to send the release letter)
20-Since i was not able to be there at MPV Bodyworks on 17/4 2 of my cousing brothers was there to help me to get the car out.
21-waited and waited for Tim to send the email and with no response from him both my brothers left the workshop.
22-tired, exhausted, disappointed, furios was all i earned in just this few days because of KIA.
23-my husband was then contacted by Shahril (the towing guy)saying we can't tow the car out as this is his case and if still do we got to pay him rm1500!What on earth...i/we did not sign any form of claim defamation.
24-on 18/4 I called up KIA Glenmarie in intend to lodge a complaint on both Tim and Shahril.
Disappointed to know when I was told Tim is actually a sub contractor!
Oh what...how can a sub contractor deal with a customer directly?!
And no wonder he pushed me to send the car to the said workshop with personal interest.
25-The staff by the name of Zainab agreed this shouldn't be the case as Tim even attended to me he still has to submit the documents to Khairol to do the follow up.
(Oh my what am I going through?How much i regret investing in KIA.Even Proton was better service.)
And so Zainab gave her boss's no by the name of Zakaria to further my complaint.
26-under the expense of my valuable time i Whatsapp him and told him m out of coverage area attending a seminar.
Later in the afternoon messaged him to call me and he arrogantly can say he is down with toothache unable to talk but can Whatsapp.
He did not reply me in a proper manner how he should to a customer and no offer to even to apologize.

I guess enough said and the rest i will prove it to the necessary channel with all the whatsapp screenshots.

Now I am lodging complaint:
1-on KIA Glenmarie for violating the whole procedure by allowing a sub contractor to handle the customer and not adhering to proper SOP before declaring the car is a total loss.A customer should be notified 1st by KIA on the matter by showing the report.
The sub contractor himself claimed the car is total loss without the adjuster.
MY QUESTION:My car hit a lamp post and are you telling me your product's reliability unable to handle such damage that it need to be declared as total loss as per earlier claim by the sub contractor and the current workshop?

Next my complaint and seeking for a proper explaination and to asnwer for all the losses i endured:my time, energy, my physical and emotional exhaustion, the duration of time my car stranded at the workshop which delaying the whole repairing duration hence need to pay extra cost for renting a car, and the problem i need to endure to resubmit the whole thing.

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11:02 am EDT
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KIA Motors kia cerato-cairo, egypt, roxy maintenance center - spare parts

I went today 16/4/2016 for the periodical car maintenance, and I informed the Engineer that there is a sound when I use the brakes.
I received my car, and on my way home I discovered the the the same sound is existing.
I called the maintenance center, and informed the Engineer that the problem was not solved. he informed me that they have asked for brakes pads to replace the existing, and this will take from 45 days to 3 month to have available!
1- Why I was not informed when I have received my car?
2- How come that they are the agent of Kia in Egypt and they do not have spare parts available?
3- I am worried and concerned that brakes pads could spoil the brakes disk.

I would appreciate installing the brakes pads as soon as possible.

Thank you for your support and consideration.

Name: Mohamed Abel Moaety Mohamed Yassin
Order No, : K6168
Reservation code: S07005 - 9 AM 16/4/2018
Email: [protected]@hotmail.com
Mobile No.: [protected]

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8:17 am EDT

KIA Motors my car warranty

So I got a warranty on my car until I hit 112 thousand miles . I have smoke coming from my engine and I took it to Kia and they said they won't fix it until I have everything else fixed knowing I have the warranty. There really trying to get me for my money. What's the point in a warranty if they won't fix it. I need answer I went to them a couple of times about the problem and they keep saying they same thing. They want me to fix everything there that's not even under the warranty before they fix what is under it.

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12:37 am EDT

KIA Motors bad service by service centre (kmw auto) puchong & not able to fix my issue after multiple visit

Dear Kia,

I'm the sole owner for the car registration WWU 3616.
Let me be straight to the point as I'm very annoyed and dissatisfied with your service center KMW AUTO SDN BHD Puchong.
All this while my car had no issue except for the shock absorber which was worn out.
When I took my car to your service center (KMW Auto) and request them to replace the shock absorber, they inform me that I need to replace other parts as well to prevent it from further damage of other part in future.
since Kia was giving good promotion on Parts, I decided to replace all the parts so my car will be in good condition for next couple of years, "I was absolutely wrong here because each time I send my car to Kia Service Centre the car will come out with new problems"

After I replace all the parts at KMW Auto, my car started to give so much of problem. Before with old parts no funny sound appearing from front but now a lot of sound appearing after I pass over the bumps.
This is either the service center did not replace genuine parts or the foreman are Incompetence in fixing the parts. There's only this 2 possibility.

I brought my car to your Kia service center (KMW Auto) for more than 3 times to fix the issue but unfortunately they unable to fix it. As I mention earlier it could be due to incompetency in replacing the parts.
Each time I complaint on the same issue and bring my car to them. The problem never resolved.

Refer below for detail issue:
FYI,
On 15/02/2018 I drove my car to your service center (KMW Auto) and complaint on the issue. They check and inform me the issue is fixed.
The moment I drove my car out from the service center, I still can hear the sound and immediately took back my car to them. Then, they requested me to bring back the car on 19/02/2018.

On 19/02/2018 I send my car to your service center (KMW Auto), request them to take some time to check my car properly and fix the issue permanently.
On 21/02/2018 @ 1745hrs I receive a call from Mr. Robert (KMW Auto) saying the issue has been fixed. They have disassemble and assemble the parts again.
Since I was busy with my business and was outstation, I get my brother to collect the car on 23/02/2018.

When I came back from business trip, I test drive the car and notice the issue still has not been fixed permanently.
Recently on 05/03/2018 I bring along the Service Manager Mr. Robert to test drive my car and proof to him the sound still appearing after I pass over bumps and he acknowledge my complaint and request me to send over the car for checking on 09/03/2018.

On 09/03/2018 morning I send my car for (KMW Auto) Puchong and request them to check properly. The car was in service center for 11 days. I got a call from Cindy on 20/03/2018 and informing me the car is ready and all the repairing work has been carried out.
Since I was not around on the day, I requested my brother to collect the car from service center. When I test drive the car the same day night and next day, I still can hear the same noise coming after bumps.
But this time was more worst. There was additional new sound (knocking sound) coming from front when I turn the wheel on my right/left.
Imagine the service center kept my car for 11 days to fix the noise issue which was coming after I pass over bumps but instead of not able to fix the issue they created new problem.
Is this the standard of Kia service center? Do not know to diagnose issue and fix but instead give more problem to the car?

On 26/03/2018, again I brought my Car to service center (KMW Auto) and report the new issue (knocking sound) coming from front which caused by the service center and the same previous issue (sound after pass over bumps).
The same day I test drive the car with Mr. Robert and proof to him the new sound after my car came out from service center on 20/03/2018 and the previous noise not resolved
And the same day I send my car to (KMW Auto) Puchong to Mr. Robert as he said the technical expert team from HQ will be coming over on 28/03/2018 to check another car and he will get them to check my car as well.
Since Mr. Robert was with me in car for test drive, I requested him to drop me back home which is not far away from the service center and he drove my car to the service center.

From my understanding on 28/03/2018, the technical expert team had check my car but no one from the service center call to update me.
On 31/03/2018, I called Mr. Robert to check what's happening. He inform me the feedback from technical expert required to replace absorber mounting.
He have inform me, they will order the parts latest by 02/04/2018 and replace it first to test if the issue resolved. And also mention will get back to me by Monday to update the status.
On 03/04/2018 & 04/04/2018 I called Mr. Robert but he's not answering my call. I had to call the service center and ask for update but no one able to answer what's happening with my car and the agent Gerard inform he will check and will get back to me.
After that, Robert call me and said they already replace the absorber mounting and waiting to test drive the car.
On 09/04/2018 I called Robert and he said suspect the link rod faulty. Need to isolate the link rod portion.
After that, still no update. On 10/04/2018 I called Robert again and he said everything is ok, except there is some noise which he will look into and will get back to me on 11/04/2018 before noon and I shall collect the car on the same day.
Knowing the service by Kia is really bad, I already predicted no one will call me back because since day one Kia service center (KMW Auto) Puchong don't call me to update. I always have to call and follow up with them.
After 2 days still no call from service center (KMW Auto) Puchong. On 13/04/2018 I called Robert and he said going for test drive the car.

Point to be noted:
On 19/02/2018 drop my car to your service center with half tank of petrol but when collect the car the petrol was at E indicator - reported problem also not solved
On 09/03/2018 also drop my car with half tank petrol but collecting time petrol was at E indicator - Again reported problem not solved
On 26/03/2018 petrol was 2 bar below full tank. Not sure how much petrol will be used this time.
My petrol being utilize fully but the problem was never solved. Can I get explanation on this? I send my car to service center to fix the noise issue but why my car being use on the road more often rather than fixing the issue?

Summary of the issue from my side:
On 15/02/2018 - Drive the car to service center. They said already repair the issue and while driving back home issue not fixed. Requested me to bring back the car on 19/02
From 19/02 - 21/02 (2 days) car at service center. Inform me the issue is fixed but when I drove the car the issue was not fixed.
05/03/2018 test drive the car wit Robert. Requested me to bring the car on 09/03/2018.
From 09/03 - 20/03 (11 days) car at service center. Issue not fixed instead the problem get more worsen
On 26/03/2018 till today 13/04 (19 days) car at service center and still figuring out the issue.
I need to know what is happening with my car and what has been done to my car?
I strongly request detail chronology report from the service center for every single day my car being in service center and what investigation was done!
I need to know who is going to compensate my petrol which was fully been utilize by the service center. I did not use the car for 32 days, who will compensate this cost?

Point to be noted and revert to me with explanation:
1. Kia need to understand, I'm not free to keep sending my car in fixing the same problem.
2. When I replace the parts from Kia Service Centre (KMW Auto), why the old parts was not given to me? When I replace the side mirror from Kia Red Cube PJ Branch, they (Red Cube PJ) given me back the old parts but this SOP was not practice by (KMW Auto) Puchong.
It is the service center responsibility to return the old parts to customer no matter if they need it or not. But in my case the old parts was not given to me. Why?
3. Are all the new parts installed by Kia (KMW Auto) Puchong are genuine parts from Kia or it's from other manufacturer? If the parts are genuine, is this issue are due to incompetency of foreman in fixing the parts?
4. Who is going to fix the issue permanently and for good?
5. Provide me detail Chronology report from the service center as mention above.

I need to know what is so complicated issue that the service center (KMW Auto) Puchong not able to fix it?
If this is the standard of Kia service center (KMW Auto) Puchong. They should just close down the service center. There is no purpose for them to run the service center if they can't fixed/handle issues.

I strongly request Kia Malaysia to get this issue fixed once for all before I escalate it to your GM.
I am totally devastated by the service provided by Kia (KMW Auto) Puchong. I appreciate if the Customer Service (CSD) Manager could return my call. I have left my number below.

Name: Simret Singh
Contact No: +[protected]
Car registration No : WWU 3616
Email: [protected]@yahoo.com

FYI, as of today 13/04/2018 my car are still at Kia (KMW Auto) Puchong.

Thank you,

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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KIA Motors contacts

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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