KIA Motors

Since I have this car, i've always had problems with it.
1) the car would start in 2015-2016, so I had to get it repaired... It appeared that all the wires under the wheel where not working and used?
2) I now have the same problem, except my car will start only if I use my remote starter... So I have to sit in my car and start it with the remote (wtf?)... The button doesn't seem to recognize the key or something. I used my 2 keys and changed the batteries.
3) the 2 left doors doesn't work anymore. I can't open them with the remote control... I have to use the key always... Nice
4) the right front window doesn't work either... I can't lower it at times...
5) my car used to do plenty of noises, had to get it fixed...
6) I had to get my brakes done not long ago. They told me their was parts missing, as if the job was done 'quickly' at first... Always had noises with my brakes before I got them fixed also...

I spent thousands of dollars to fix the problems, but I still have many problems.

Please help me get out of this nightmare!

I purchased a brand new Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged.

I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.

Well, I'd challenge this position as I've owned previous white cars among the dozen+ vehicles I've owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application.

Please provide some feedback on this condition.

I got a 2017 Sportage June 2016. Had nothing but problems since day 1. Had to change all the spark plugs 4 days after buying. 2 more times since. Fan belts rip apart & be told it was my fault. Sunroof that always had the sides fall off. Most recently my warranty had run out & my engine blows on cue. Left carless with 2 babies & threw away $42, 000.

Hi, I am an owner of a 2011 Kia Sorento . The car I own has been giving technical problems such as the illumination of the Airbag warning light (red) as well as the AWD warning light (yellow). When i sent the car in for service (Mid December 2016) I was told that the AWD warning light was to be ignored as there was nothing wrong with the AWD system. I was worryingly informed that it was a wiring problem that caused the AWD warning light to illuminate. Disappointingly, I was informed that due to the absence of a wiring technician, my problem could not be solved. The sales manager had told me to send in my car a week later. After sending it a week later, I was only regretted to be informed (10 days later) that they couldn't fix the problem, instead they came up with a solution to replace the whole wiring for a cost of RM6000. I was reluctant to continue with the replacement, hence they had to assemble back the car after dissembling it for inspection. I had the fear that the assembling/dissembling of the car would lead to persistent issues in the long run. My thoughts had came true several months later as the car is having some problems which i believe was result of the dissembling/assembling of the car. The problems I am facing to date are :
a) Illumination of Airbag warning light and AWD malfunction warning light.
b) Right front blinker does not work
c) Right blinkers (rear & mirror) blinks faster than usual
d) front right headlamp does not light up.
I beleive it is unfair for me to pay any amount as this problem was detected during the warranty period and due to the unefficiency of your staff as they could not solve this problem during the warranty period.
I therefore seek damages for inconvenience caused on my side and also I seek the repair cost to be sustained at your cost.
I am very much disappointed as this is my second time writing this, as my previous compliant, sent on Sunday, January 15, 2017 11:33 PM had yet to receive any actions.

Dear Head of Customer Service Centre Department,

I'm the owner Cerato K3 with Car Plate number WA 3291 C. I had make a major service at Naza Kia Malaysia Sdn Bhd - Glenmarie Branch on 16th May 2018. During the submission, I had mention to your staff at the counter regarding on my "whole button at steering wheel & Hon not functioning. It's happen so many time since from I doing service at NAZA KIA Chan Siow Lin from last year, until today I'm suffering on this stupid issue.

Remarks:-
- 40, 000 km - Complain, but no action.
- 60, 000 km - Complain, but still no action

I had remind them again during on my submission on that day to look on this problem. The feedback I get it from staff at the counter is not reasonable and not relevant answer. They cannot fixed my problem because of I had make service at outside before this. That it's true, but the thing is what are related with changing of the normal service (basic items service) and my component system? And they ask me to pay for that for this cost"Clock Spring ". The bad thing is, I need to waiting another 1 month because the stock need to order from korea. How sure is that the stock will get within on that period? That staff ask me to make a complain direct to HQ. I really disspointed and can't accepted the way your staff revert the answer to the customer.

I really hope, the management will consider to proceed my request for repairing for the"clock Spring" without any charges because my car still under warranty. I really appreciate you can solve this problem and I waiting good news from your side.

If you have any question, please do not hesitate to contact me back.

Thank you & Have a nice day.

Regards,
AZLAN
[protected]

Hi
I am a customer of Kia since 2011 and when I talk about KIA should be talking about trust and that was expecting to believe in KIA but when I purchase new car from Authorize dealer in UAE _ Abu Dhabi City which is Kia Sportage 2018 on 17/05/2018 I heard a sound from the car gear and I have informed the showroom manager Mr. Atef who delive the car to me on 17/05/2018 he said we don't know why this sound is coming and we can not replace the car or return it he gives me one option only to complain or to prepare the car in workshop. And he was talking to my with unprofessional way and I requesting him to take my car to check why this sound is coming which is too noisy but he refused to take it then he left me and went to his office.. I am really surprised when I get his useless service from showroom manager.. and how I get new car and on same day of receiving it I get this problem and I found it on same day of purchasing day... I am dealing with KIA since 2011 and I also working in Bank in UAE I was referring lots of customers to KIA and was not expecting that to happen with me. Anyway I need someone from KIA to resolve my issue before escalate it to high level
My contract number is [protected]

I owned this kia rio k2 for almost 2 years now, I live in Kuching Sarawak. I really really regret to brought this car. The waiting time to get any of the sparepart is very very slow!

I involved in accident on 13/4/18 where another car hit me from the back and I will claim by third party insurance.

I managed to give all the documentation on the same day but its a different case for kia service centre kuching, until today, they can only tell me that "my insurance manager still berusaha and Try to get the stock from stockist from KL".

Why do they take so long just for the sake of *checking* whether the stock is availave or not for my case? Why still stalling the delivery from kl to kch? Its been more than 1 month already!

I will *never* recommend kia to anyone. And will spread the news about this everywhere.

I have been waiting on an engine for my 2015 Kia Optima since Feb. 22 it is now May 15. I feel like my case is not being handled fairly. I was told it will take about 2 months for my car to get an engine. They can't give me a e.t. a nor will they offer any solutions. Come to found out I am not the consumer that is been waiting a very long time on engines. When I call Kia Customer to speak with the rep that is handling my case, she is never available and does not return my calls. I have been more than patient with them and I am always polite and courtesy but they don't give me that same courtesy. I have to pay my car note, car insurance, and rental fees for months until they finally decide to ship me a car engine. I only owned the car 2 months prior to it going in the shop and it stop running while I was at a stop light. It just went out with no warning and I was not able to start it. I am very disappointed in Kia, I should have had a engine by now.

Kia Finance, according to the dealership, admitted to no correctly recording an end of lease payment it received in December of 2017. Kia finance reported 60 then 90 days late on my credit report, dropping my score over 100 points. Kia Finance sent a letter on May 3, 2018 that they received final payment ( from dealership) but still has not rectified my credit report. When I called up Kia Finance on 3/15 I was told that i don't understand the process and that I need to get a letter from the dealership stating that I am not responsible for the payment (even though they already received it).
This is ludicrous. I have been denied a mortgage because of the credit score drop. Kia Finance refuses to cooperate.

Hello, my name is Griselda Villegas from Elgin, IL. I purchased a brand new 2015 Kia soul from Kia dealership in my town. Everything was going well until This past month on April 10, 2018, the sunroof would not close and the Radio not working. took my car back with me until the parts came in at the end of April. I dropped off my Kia on April 26, 2018. I took it in and was told the sunroof need to be replaced and to the radio too. Well, it was in the dealer for 12 days. They sent it across the street to a shop since they had never replaced a sunroof before.

When I picked it up on May 8, 2018, the SD card was missing for my navigation, the front passenger floor mat is gone, the car had almost 300 hundred miles extra from when I left it. Also, the back door scratched on the inside. as of today, nothing has been resolved on this issue…. Today May 14, 2018, after work I got into my car and to my surprise water came in thru the sunroof and the front was all wet from the hard rain we had today. I have called many times to the dealership and keep getting directed to people with no answers. I even went this past Saturday, May 12, 2018, to complain and no manager could help. Mr. Steve Napleton was to call me back and nothing as of right now. I am a very upset customer since nobody seems to care to call me back saying they can help me fix the issue before more time passes.

I am making a complaint need the dealership to make sure they repair all damages to my Kia. I am not asking for a replacement I want my car fixed, please.

The dealership addresses

909 E Chicago Ave

Elgin, IL 60120

[protected]

Steve Napleton (partner )

[protected] EXT 237

My Name Griselda Villegas

464 McClure Ave

Elgin, IL 60123

[protected]

Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their products really aren't built to last much longer than warranty goes. The poor service I have received has my family and friends ready to sell their current Kia and look for a more reliable car, thinking Toyata or Honda. *I would strongly advise you to look elsewhere, don't get a Kia.

Hello, I complaint on my Kia last week for a essu that have problème that my Optima is to close to the ground and I don't have any answer about that .i have This problème since I brought it. My dealer didn't do nothing yet for me . 1 décembre 2017 the engine cover and the tow side cover broke because the car is to close to the ground . Until yet I spend more then 1000$ . Please help me to resolve my problems at soon is possible please.

I was given when I told the person who answered the phone I needed the service department. When I told the woman that answered that my car needs a new engine ., (Keep in mind my car is under 10years old and under 100, 000 miles and I am the original owner ) she told me they only fix engines that have a recall on them. I told her she was wrong that it's covered by the warranty and she told me she would have to check on that. I can't believe they have people answering their phones that don't know their warranty policies or try to deceive you on them. Then I went in person the the dealership and spoke to the same woman and I told her that if it were a recall it would not matter what year or miles a vehicle has on it they would have to repair it it has nothing to do with my warranty or what I'm speaking about with her. Mine does fall under the warranty. She then asked me about my maintenance record and I told her my husband did maintenance on a vehicle including changing the brakes so I don't have everything. She then said I need to go to talk and pointed at a man and came back and said I would have to pay $130 for them to "check" the car out. I already know what to they are gonna say . I spent over $3000 in extra insurance to they sold to me. Making my $18000 car a $21000 car loan instead that isn't even paid for yet. I was told by the mechanics where I had the car towed and they checked it out that I would need a new engine and a few other things . That's how I knew it needed a new engine. This happened at the Kia of Auburn Alabama.

How I wish I could tell yo how u feel.(in tears everyday)
I bought mm kia Picanto 1.0 lx in 2016 January clocking at 46450km . I drove the car for a year and only last year after servicing the car in September, I began experiencing this problem. The car releases a huge smoke as I try to clutch especially in traffic situations.

I took the car back for service and I was told it's a clutch problem, I then replaced it with a new clutch kit and drove for a mere week and the same problem started again. Everytime I drive change the gear the smoke persist. I can tell you that I have not joyed being a car owner instead and stressed, having to use a taxi everyday to work with a toddler.

I am stuck, paying a car every month that I am not even driving because of the smoke it releases. The brand is pathetic and we are being taken for granted. Clearly kia cars have a huge mechanical fault and I find it hard to believe why kia is not accepting their fault and recall all the kia cars between [protected]. Please kindly assist us as I know I am not the only person who has complained to us regarding such fault..

We beg you kia not to fail us but to acknowledge us as your customers

I look forward to your response from depressed customer in South Africa

Good morning,
I purchased my 2015 kia sedona in 2015, brand new. So it's only been 3 years and already I am having so many problems with it. After I took the vehicle in for a safety recall on the automatic doors the door started malfunctioning (right side) and not closing all the way, also making a very loud noise.
So I brought it back to get fixed.
Then I got rear ended badly and had to get auto body work done on the back and front ac unit.
And after the vehicle was repaired my left automatic door is now malfunctioning. I feel like these doors will never properly work, and now I am past my warranty and the doors will not be covered even though it's the car malfunctioning after only having it for 3 years! That is ridiculous, I hope these models get recalled, because they don't seem very safe at all. And these vans are supposed to be, also my air bags did not even inflated with that accident. Horrible.

I purchased a 2018 Kia Optima in April 2018. The car has less than 1500 miles; no previous owners, I am the first owner of this new vehicle. On 9 May 18, noting some vibration with the car, I took my vehicle to Firestone where it was documented during a total wheel alignment inspection the Left Front exhibited -0.7 on the Camber; 4.5 on the Caster and 0.14 on the toe. Left Rear was aligned perfectly. On the Right side of the vehicle, the Right Front was aligned perfectly while the Right Rear was documented -1.6 on the Camber and -0.01 on the Toe. I paid Firestone $89.99 to re-align my vehicle but the service department at Kia of Abilene in Abilene TX says "that's my problem". That type of response is totally unacceptable. A car, year-date 2018 should NOT have been off and needing a wheel alignment. I feel I should be reimbursed for that expense.

I did have trouble with my 2018 Kia Soul. Started the day after I bought it. the computer was bad in it. Took me three times taking it in to get it fixed. All together they had it almost 3 weeks. But that's all good now no more problems with that.
So I took a trip made it almost home and had a flat on a Saturday. I don't understand why there's not a spare tire in the car. I know there's an air pump. That don't do you no good when you got a gaping hole in your tire. Had to have it towed Kia was closed and didn't get it back until Monday morning. So I was without my car all weekend again. I have never heard of not having a spare tire and brand new car. My friends don't believe me when I tell them that. Should be a law that you have to have a spare tire.

The Kia of Angola, is a company with no qualification to sell and to maintain the vehicles! I have a certain KIA bought new, and whenever I send for maintenance in kia, the car back worse than entered! As you know Angola and the people have no idea what they do! My car was sent last week for review where I reported several problems, such as the power leak, where the battery of the vehicle always overnight, unloads, they did nothing, and when I delivered the vehicle, had the ability to give a charge on the battery and it's time to pick up, let the problem be battery! Being that my battery is new! In November 2017 the ignition plug were exchanged, and now 5 months later, I rode less than 10 thousand km and they changed again! They made the exchange of the fuel filter, my car is stinking gasoline !, They gave the car a trash! filthy with no care! Last month there were 3 pieces of suspension in the budget, which I had not approved, in the current budget I questioned why it was not the previous parts! they said they analyzed and did not need to change! that is, if I had changed last month, I would have changed the parts unnecessarily.

My 2012 Kia Soul ! has been a great car until recently. Around 58, 000 miles I began noticing a creaking sound in my steering whenever I turned the wheel sharply either right or left. I took it into Kia West in Orlando and they diagnosed my problem: "Rack and Pinion was Defective." - See attached invoice.

I realize there is a safety recall for the 2013 Kia Souls with the same rack and pinion problem I had. Why is there no recall for the 2012 since this is a major safety issue? 58, 000 miles is very early to have a problem such as this.

I am requesting a full refund of my repairs: $997.09. I tried to include scanned copy of my invoice, but this form will not accept a PDF. Contact me and I will send to you.

Thank you, Tracy Barnes

I purchased my Sorrento October 2013, my mileage is a mere 23, 000. I am a weekend driver and keep my car dealership maintenances only. I have never had any problems with my car just factory recall issues. Yesterday while opening my passenger rear door the handle came off in my hand. I went into the Springfield dealership (Scott Kia) and was quoted a price of $378.00 plus taxes. OriginalIy I was told that there was a recall on the handle; I rarely use my vehicle at all, let alone the back seat; I am currently holding the handle which is clearly a piece of inexpensive plastic, I feel this broken handle is a factory defect that I should not be charged for repair/replacement. I eagerly await your response regarding this matter.