KIA Motors

Cars alternator bad from beginning all kinds of crazy things happened , it would go dead 3 times then it finally went crazy and had to be towed to dealer , the buttons on the panel were damaged , then the passenger window gets stuck after you stop car , rolls up sometimes , sometimes takes several tries have to turn car on and off to get it to work , park Brake gets activated for no reason won’t go off til you turn car off , the alarm goes off for no reason and door locks unlocks have to turn car in and off to get it to stop

I have been told that the recall cited above doesn’t yet have a remedy. This is a clear and present danger to the public, and needs immediate attention. This recall has been outstanding for almost a year, without any contact to the customer on its status.

I’m reporting this as a disgruntled customer, who cannot get this fixed in the NY area.

What solution can you offer?

I purchased a 2017 KIA Sportage April of 2021, with 89,000 miles on the odometer. KIA offered my first oil change with the purchase of the vehicle. I had this done at the proper time required. Next oil change was schedule for 100481 miles. At present time the odometer reads now reads 98186. I have put about 700 miles per month on this vehicle in the time that I have owned it. Last Saturday, July 30th, 2022 at about 7:30 am while driving home from work the engine started emitting black smoke, dropping oil and the engine blew. I had to pay a tow truck to bring it home. I had a mechanic come to look and see what the problem was, he said, you have no oil in this car and the engine is blown. There is absolutely no reason this should have happened to this vehicle. Low miles, proper oil changes, driven with care. Now I owe 5 more years on a car that I cannot drive without an engine. It was bad enough that within a month of ownership the right passenger door and back passenger door behind the driver would not open at all and cost $550. to me at KIA for repairs. This I found out to be a common problem for KIA Sportages. I want to know why this happened to my engine and feel that KIA Motors should stand behind their product and be responsible for the damages. I have located a new engine for $3200 and a mechanic who will install the engine with a tow included to the shop for $1500. This is more than a fair market price for having a new engine paid for and installed. I want to know what I can expect from KIA Motors for this huge inconvenience

JIM ELLIS KIA OF KENNESAW DID NOT DISNOSED THE CORRECT PROBLEM AND MY CAR IS STILL NOOT REPAIRED CORRECTLY

I took my car to your Jim Ellis Dealership for problem

with the car not picking when we try to accelerate

this is a Hybrid Kia Optima 2012

they inform me it was the hybrid batter pack -- after

this was fixed my Transmission was broken i fixed it

then the battery pack light came back on -- I then

return the car to Jim Ellis Kia of Kennesaw in Georgia

Kia extended their warranty on an oil pressure switch for certain Sorento (and other Kia vehicle) models. Owners were notified by letter in April 2022 I had already had that part replaced a few months prior to the extension. The letter described how to be reimbursed if the part had already been replaced and I supplied the required documentation by late April. AS of the beginning of August, I do not have the promised reimbursement. KIA has been ignoring follow-up emails, and if you phone, they claim they are working on it.

This should not take this long, and is unfair to owners who are out the money vs. owners who will have it fixed after the extension, since they will receive the repairs at no cost.

I have a 2020 KIA Sportage and have made principle payment of $100.00 every month, which never is applied whole to principle. I have to call every month for them to request it, per KIA policy this should take 3-5 business day and not once has it be completed in the time frame, I have waited sometimes 30-60 days for the money to be applied. I'm currently waiting for my 5/20/2022 $100.00 principle to be applied and have made calls every 7 days.

I don't understand how customer Service and the back office teams can't communicate with each other except by email, also why is there no number to reach the back office to talk to directly, every call with customer service ends in "we need to place a request and it will take 3-5 business days" with no explanation why it hasn't be done or why it's applied incorrectly.

This is poor practice and unacceptable, I've asked many times to have a manager or upper management contact me and have no hear from anyone.

Alfonso Di Liberto

[protected]@yahoo.com

I am sending this because I have a 2017 kia Sorento when I bought it it had 25000 miles. I noticed it was using a lot of oil a quart every 3 to 5 hundred miles' called a kia rep who said it needed to be brought in for a recall and that would fix it. It did not. I was a mechanic for 23 years and I know this is not normal. It now has 52000 miles on it with the same problem. That's 83quarts of oil at $6.00 a quart. $ 498 that is not right and I would like to know why? and what is going to be done to fix this. I'm getting very Impatient and really need to hear from someone. This is a 4 cyl. 8/4/2022 This is the third time I've tried to get a response. thank you Mr. Whittle

On 8/2 my Kia Sportage 2013, with 80,500 miles experienced a flashing check engine light while on the highway. The acceleration became sluggish as well. I pulled over. I had the vehicle towed to an authorized Kia repair for evaluation. I was told today that the vehicle engine needs to be replaced due to the issues found. When the mechanic called to inquire about getting a new engine and the cost he was informed Kia has stopped making the engine needed to repair my car. So now I a stuck with a car that cannot be repaired that I still owe a balance on. What do I do now? How do you stop making an engine for a vehicle still on the road and still being sold! Kia needs to make this right.! I’ve read so many reviews for your engines having so many issues. Does this apply to the 2013 Kia Sportage? Please with how you plan to rectify this problem.

Christina Armstrong

[protected]

[protected]@msn.com

To whom it may concern,

As of June 9, 2022, my 2016 Kia Forte was taken to a KIA dealership and once there, my car was diagnosed as having a failed knock sensor. When I spoke to the service rep., at Kia of Archer in Houston, TX; my car would get serviced with a FREE engine because its still under warranty. However, it is August 4th, 2022 and I still don't have my car. I understand the limitations that COVID has on companies and employees. Yet, I don't see how KIA is resolving this issue? Kia has no loaners for their car owners and Kia company will give you rental reimbursement but it would take 60 to 90 days. My car is my way of getting to and from work, yet its still sits at the dealership. I'm frustrated and disappointed in how KIA is dealing with this issue. From my understanding from the service rep., I'm not the only one having this issue. For a company that strives for customer service, they have a funny way of showing their clients.

I filed the following complaint on the Kia.com.mx website. I also sent it by Facebook messenger to the dealer. I do not speak Spanish. There has been no contact by either Kia or the dealer.

Jul 15, 2022, 9:33 AM

You sent

My wife purchased a 2021 Kia (3KPA3AC9ME394073) on 18/02/2022. Prior to purchasing the car, she made an inspection of the car since the car had been a floor model and was a previous year's model. At the time of her inspection, the car was in excellent condition. There was no damage or scratches in the finish whatsoever. If there had been she would not have puchased the car. When the car was delivered there was damage to the paint that had not been there during her inspection. She was assured by the saleperson that the damage would be repaired at no cost to her. She was to bring the car in for the 90 service and the damage would be repaired. She brought the car in on 10/05/2022 for the 90 day service. She was told she would have to make an appointment for the repair since it was a different dept. She was again assured there would be no cost to her. She attempted to make an appointment for the repair and was told that she would have to pay for the repair. Please get this resolved.

I have a case with consumer assistance [protected]. It has been 6 weeks since I have asked for my reimbursement and I have called, emailed, waited on hold for hours, left voicemails and still nothing. I am out thousands of dollars because my one year old cars transmission went out and it took 3 months to replace. I was told I had to pay for the rental car up front and then I would be reimbursed. I am a single mother on limited funds and had to borrow the money. I was told 2 weeks ago that I would receive an offer letter within 2 days. Still nothing. This is ridiculous. My advisor is Molly phone #[protected]. I have heard from her 1 time throughout all of this. She supposedly emailed me one time and it was to an email that was not associated with me at all. The only reason I know any of this is because I have waited on hold for an hour, twice, to talk to someone else that has done the work for her. This is when I was told that I would receive the offer letter. I need someone to call me on this ASAP. Julie Yelton [protected]

On June 15 2022, while doing normal errands driving my 2016 Kia Sorento, I was entering a highway entrance ramp and the vehicle’s engine just stopped. There were no warning lights or indicators that anything was wrong. I was

able to pull over safely and then had the vehicle towed to the dealership. It took the dealership 3 weeks to look at it and tell me the problem. They stated that the engine locked up and it would cost at least $11,000.00 to repair. I’ve attached a copy of their estimate. (Attachment #1) The vehicle is out of warranty at this time. This manufacturer has a settled class action lawsuit for this issue in the Kia’s, but the filing deadline had passed in April 2021, and there is nothing I can do. Kia Customer Serivce stated that if I would have had it serviced in the lat year at a Kia delaership, they would have fixed it. I usually get it serviced at my local repair shop. All service and maintainence is up to date on the vehicle. The dealership stated the oil light should have been lite up; but it wasn't. I've done research and found this is apart of the issue; no indicator lights come on when the engine is about to seize up. I take care of my vehicles and this is unacceptable. I have GAP insurance and this isn't covered with that type of insurance. Please let me know if you need more information.

Bought a 2017 kia sportage in June of 2020 with approx 57,000. I am second owner, it was leased first. Unable to drive the car since April 2022 with approx 90,000. Have had several repairs since purchasing the car and an open recall that the dealership has not fixed. KIA denied my claim for the engine repair and told me to speak to the dealership if I had an issue even though I have a lifetime warranty on engine due to previous campaign issues with engine. Dealership was not aware I had a lifetime warrant and told me that the only warranty does not apply because I am second owner. I may qualify for engine replacement under new campaign, issues with the rod bearings, howver until further diagnostic can be done, they can not guarantee,

Currently needs a new engine and dealership is requesting further diagnostic will be needed to determine if covered under warranty. However, I am being asked to approve and pay approx cost of further diagnostic which would be approx $5000. I currently owe approx $17,000.

Since purchasing the car I have had to have the AC leak fixed and refilled, bracket fixed that was missing that caused serpentine belt to move and come off ($1000 repair), gone into limp mode and engine light coming on. Requiring a tow home, and then 3 different times having spark plugs changed after engine light came on and cylinder misfire and now finally be told I need a new engine. All regular maintenance has been done on time.

Dealerships not returning calls in regards to warranty and assistance on how to proceed with things. I have had to find rides for myself and children to work, school, and everyday trips since April of 2022. I live in a town where there are not a lot of available transportation services. Currently paying my monthly car loan for a car I can not drive.

I continue to have issues when I try to go to my car and unlock using the key fob. I have to use my app to open car door...has happened multiple times and wondering is there issue with key fobs?

VIN: 5XXG64J21MG044629

2021 K5

Dear Gentlemen,

My name is Armando Sampedro, I reside at 5529 SW 40th Street, Bell, Florida. My contact number is [protected].

On May 21,2022 I purchased a 2013 KIA Sportage SX (VIN # 5XYK43AF9PG021788) from:

Friendly KIA

5819 US Hwy 19

New Port Richey, Florida 34652

[protected]

This vehicle was literally purchased off a transporter truck that had just arrived at the dealership. During purchase process, I dealt with the following individuals:

Internet Sales: Mandy Cohrs

General Sales Manager: Curtis Tucker

Salesperson: Anthony Diaz

Finance Manager: Skye Cheney

The following monies charged by above-mentioned dealer in question are as follows:

5 Year Protection Package: Dealer charged $1995 for this protection package which I suspect was never properly installed given the time they had the vehicle to do it in. When I shopped this package around, it was actually worth approximately $600 at best. As mentioned before, the vehicle had just arrived at dealership, so I requested that package not be installed and was flatly told that they did that to all the vehicles they sold, would not negotiate price and added that if I did not want protection package, I could not buy vehicle and someone else would.

Pre-Delivery Fee: Dealer charged $899 for this vehicle across the board for all their vehicles, despite the fact that the PDI performed was very lacking due the amount of trim and paint damage found during my inspection. PDI was done I suspect in approximately 1 hour. Vehicle PDI and protection package were performed in less than 3 hours which I also find suspect. When I got vehicle home, found that tires were over inflated, some fluids were low, and vehicle had not been totally cleaned. And as for this fee, the general consensus is that the manufacturer normally compensates the dealership for this work so why was this fee sneaked into Contract?

Electronic Registration Filing Fee: Dealer also charged $159 for this work which I find ridiculous given the scope of work involved.

Market Adjustment: Dealer charged $1000 over MSRP which I found to be very unethical being that a fair profit is already provided by selling at MSRP.

F&I Process: All signing of Contract documentation was done in tablet form which did not show all that you are signing for. Never was informed of pre-delivery or electronic registration fee during signing that I can remember and did not see it until Contract was printed out at which time it was too late. Was never offered any extended warranties or maintenance packages which gave the perception that they were trying to get us out of dealership in a hurry.

Sales: I was told by salesperson that I would be receiving a KIA for which he provided a "cheat sheet" showing how I should answer survey questions. Turns out that the next day I received an email from KIA showing my survey comments when I had not done the survey yet in the first place. Found this to be very disturbing.

My interest in KIA vehicles stem from the fact that many in my family have purchased KIA vehicles around the country and experienced very few problems. It has not been my experience to date though. Some if not all of my concerns above seem to be in some sort of violation with the State of Florida Statutes as well as the Federal Trade Commission regulations. I thought it best to contact you both and apprise you of my experience before going any further up the chain with my complaints.

Your attention to my concerns will be greatly appreciated.

Sincerely,

Armando Sampedro

About midnight last night my 2021 kia Forte front passenger tire blew out or ran over something sharp in road got it to parking lot close by called kia roadside assistance its 630 my time and all I've got from them is keep pushing me back 2 hrs again to get tow truck here to tow it to kia barnes crossing dealership to fix it because my make and model has no spare tire to it. I think the service should bring spare to me but if not shouldn't take over 6.5 hrs and will be longer because after 8 or later if a provider takes it then. I can't leave car its push start and unlocked with key in it. This service should get some tow service provider or not to take the job and kia pay more so customers don't wait over 8 hrs. to keep them happy and satisfied. Don't trust that kia will reimburse me out of pocket and after that long of I wait this dept needs to do something different to make it right. Horrible business or horrible providers that don't want to come out at night do their jobs tow services 24/7 and can't tell me everyone turns job down. This is pathetic and shows no concern for the customers strained places also makes me not want to do any business with kia in the future all places roadside assistance dealership service parts detail shop and any others. I want answers for this matter promptly back to me if not file BBB report also write corporate and call them as well.

My Kia Sonet seat covers are tearing off, threading is off. I want to get my seat cover replaced.

I have filed complaint in Kia Service Centre in Sector-11, Noida, India. But i am not getting any positive response although it was assured to be get replaced initially after looking at the problem and taking pictures of it.

My Sonet numbet is UP16CW9792

I had an oil change and recall inspection (3rd recall inspection on piston rings in the pass year) on our 2021 Seltos. Three week later the check engine light comes on. We are told that the piston rings were bad and leaked oil and my engine is being replaced After 10 days no one at Napleton Kia in St. Peters, Missouri can give a timeline on getting my Seltos back. They keep saying its Headquarter call on part shipping. I find it very hard to believe in this day and age that tracking a shipment is this difficult. As of today July 27, it`s been 12 days without our Kia that`s over a third of a month. I am sure Kia finance will not be giving us a credit for the time we have been without the kia that we are paying for.

Michael Maley

[protected]

Email [protected]@sbcglobal.net

A month ago I realized that the clear coat of the vehicle is peeling off. I wash my car properly and frequently and do what I can to prevent anything that will lead to paint damage. Bird poop or any contaminants get washed off right away. I took it to a collision shop and they said it looks like a faulty clear coat. I am very disappointed. I called the dealer and they said they will not cover it since I have 186,000 miles on my vehicle despite it only being a 2016 Kia.

Car leaking fuel which is problem states in a recall. Car was hit by a driver on the freeway with any insurance and now car is totaled. I am without a car due to Kia being more concerned with quantity than quality. Motor was also replaced last yr due to another recall issue. Worst car I have ever purchased and I am now without a car or money to buy another.