KIA Motors
reviews and complaints

My husband was in a severe car accident he was wearing a seat belt he was in trauma ICU for 3 weeks he has fractured disc's in his neck 3 of them plus concussion with brain bleed my problem is the car was totalled and the air bags didn't go off if he had not been wearing his seat belt he would have died he is still in terrible shape

I have a 2021 Telluride that has been in service at KIA Van Nuys in California since March of this year. They miss diagnosed the issues the car was having, costing me several hundred dollars in unnecessary repairs, only to find out it needs a new transmission. They have not been able to locate a new transmission for this vehicle for more than 2 months now. I have begun the legal process to lemon-law this vehicle per CA law.

I have had to replace the windshield in my 2022 Kia Telluride twice in the last 2 months. On both occasions a small pebble hit the windshield and within 2 minutes the windshield split the entire length of the windshield. Upon further investigation I have learned that this seems to be a frequent occurrence with the Telluride windshield.

The first windshield broke in May 2022 and now the second was July 1, 2022.

I bought my vehicle with 11,000 miles on it the pearl white paint started peeling off at 54,000 miles a Kia dealership told me that the warranty doesn’t go over to a 2nd owner but since then it has come off all over the hood I called Kia and they told me to send pictures and get 3 estimates and I sent it to them two months went by and I called them today only to hear that it is out of the 60,000 mile warranty and it was up to me to pay for it that is so wrong! My “[protected] email is [protected]@gmail.com

I am dealing with Kia of Tacoma. The battery on my Sorento totally died. I called the dealership with the problem. They said to bring it in. I said it will not start so that can't happen. I finally opened the hood and checked the water levels on the battery. Totally dry. I filled the battery with distilled water and put a trickle charger on it overnight. The battery charged and I was able to drive the car to the dealership the next day. I said there is no way a sealed battery should lose all its liquid. They said that is unusual. They checked the battery and supposedly the charging system. they found nothing wrong.? I said that there is no way the battery should be able to dry out in such a short time. I wanted to have the battery replaced under warranty. They said they can't do that. they do not have the proper authority or clearance since the tests came up negative. They did give me a phone number to call Customer Service. I did. On hold for an hour then they disconnected. Today I decided to check battery. had to add 12 oz of distilled water. Not happy. Called again today. on hold for 59 minutes and then gave up. Looked for another way to malke contact.

I schedule a oil service for my 2020 Kia Telluride The appointment was for 12:20, i arrive around 12:10. Talk to the service guy and told him the front tire alignment was wrong. The steering wheel was not straight. They pass me to the guy who took care of it. He cancel my 12:20 appointment and made me another for 2:30. Never told me, every time I ask him the oil change was done. Came to found out nothing was done to the car. 3;00 o'clock came and nothing. I ask for my car because I miss a doctor appointment. No communication with the customer at all. Very poor service. not a free oil change. please help [protected]. thanks This was at City Kia Orlando Greates on Orange Blossome Trail, Orlando Florida

Purchased this lovely van used in 2018 (I think) w/ low mileage. By time we finished paying it off in 2021, it cost us maybe $22 k. We started having oil pressure issues in Oct. of 2021... of course as soon as it's paid off and the 60 k mileage warranty is passed! We contacted Motion Kia in Hackettstown and they wanted $400 to diagnose it and $20 k for a new engine. Of course we couldn't see spending $40 k for a used van! Then we get a letter in Feb. 2022 stating that the oil pressure switch was faulty and the mileage warranty was extended to 150 k miles / 15 years... neither which has been exceeded. But after the switch was replaced, the damage was done w/ the low oil pressure all these months. They are still saying it needs a new engine!

This is an LX with SWP paint that has peeled down to the metal, on the hood and both bars on either side of the windshield. The vehicle has less than 75,000 miles on it and should not be losing any paint, let alone chunks of paint. I called the Kia line and yet there isn't a recall? This vehicle is now subject to rust and corrosion and Kia won't take responsibility for repair.

VIN 5XYKT3A61FG566949

I bought a Kia 2014 Sorento brand new in August of 2013. Around 2017, the pearl white paint began chipping away. Starting right above the windshield and continued to spread. I am retired now, but I do not like to drive this car because of the terrible appearance. It is embarrassing to say the least. I took to a local body shop for an estimate. $3400,00 is out of my range as a retired educator. I plead for Kia Motors to pay for at least half of the cost. This is my third sand last Kia I shall ever own. This car has had many recalls.

I have had engine issues with my Soul. The company will not help and due to sending a letter I did not receive they will not assist. The car is having Cat issues, heats up to 1400 in less than a mile and will catch on fire if I continue to drive the car. There is a class action lawsuit that covers this but they will not honor this lawsuit and the terms. I am still paying on this vehicle, can not get it fixed, can not trade it in and can not afford another one. I am essentially without a vehicle thanks to Kia's shotty parts and terrible customer service.

May 28th 2022 on our way home our vehicle started to make a weird noise we pulled over immediately and got it towed to our nearest Kia dealership. The dealership told us the engine has failed and we were suppose to get a software updated on the car. Well we never received the notice so we were not aware of any update we should of received. The vehicle stalls and jerks at times and we’ve been taking it to Kia to rectify that issue. We called the corporate office and spoke to Randy he basically told us we are out of luck. We explained that we never received the letter and explained that the dealership is saying that this is a Kia issue. He basically told me if take my car Kia to get serviced I wouldn’t have this issue. Well sorry that I can’t always afford to do that. Kia needs need to take responsibility of their faulty engines.

I purchased my 2016 KIA Soul! on June 21, 2018 with 38,706 miles. it has operated flawlessly until May 26, 2022. On that day, I took a trip from Plano, TX to Marietta, OK and returned. Before I got home, I made a quick stop where I turned off and exited the vehicle. Five minutes later, when I re-entered the car and started it, after a few seconds it started shuddering and then stopped. I immediately tried starting it again but it immediately shuddered and stopped. I looked both times to see if the "Check Engine" light was on but it didn't come on. I waited 5-10 minutes to start the car and it started, with no shudders and it continued running.

I was able to get the car home and once I parked it, I turned the car off, waited a few minutes and then started it again. It started beautifully and ran until I turned it off.

It continued to run without incident until June 2, 2022. I was out running a number of errands. On my last stop before heading home I got out, took care of my business and entered the car. I started it and after a few seconds it shuddered and then stopped. I looked at the dash for the "Check Engine" light but it did not come on. Again, I waited 10 minutes and was able to get the car home. On June 3 I took my car to a KIA dealership where I had KIA essentials service (oil change, tire rotation, multi-point inspection, etc) performed on May 24, 2022. They kept the car until end of day June 4, 2022. They ran a complete diagnostics to see if there were any codes stored in memory and there wasn't. There was no charge, so I took the car home.

I decided to take the car to Pep Boys where they did a complete diagnostics, they couldn't find anything.

I took the car back to KIA on June 17, and they suggested several possible solutions (with no guarantee). These suggestions included Fuel Induction Service, Replace Dirty Cabin Air Filter, Replace AGM Battery and Replace Crank Shaft Position Sensor. I decided to have the Crank Shaft Position Sensor at a cost of $462.62.

I picked up the car on June 22nd and the car ran smoothly. I made a quick stop at Kroger's which was about 3 miles from the dealership. I noticed as I was about to turn off the car, it shuddered a little. I went into the store and when I got back into the car I tried starting it - it shuddered and stopped. At the time it was about 100 degrees. I waited 10 minutes and tried, the same results (shuddered and stopped). I waited 20 minutes and then 30 minutes - same results.

I called AAA and had the car towed to my home. I tried starting it later that evening but it shuddered and stopped. Finally, the next morning (June 23) I started the car and it started.

At this point I don't trust the car. How can I get it fixed if there aren't any codes to chase down the problem? I'm not going to throw good money after bad. Where can I get resolution?

There is peeling paint on my 2015 Kia Sorrento, SUV, big space on hood, smaller ones on side. I was left this vehicle after my mother died in October 2021. I have photos on my phone that the transporter is on his way and I will get more pictures when it gets to North Carolina.

I have had this car for less than a year. I bought this car MAINLY for the security features. Ever since I bought I have had troubles with the screen. Inconsistent, but often, the screen fritzes out. Freezes. Screens overlap. The maps crash. The bluetooth or CarPlay disconnects, buttons dont work... THIS IS DANGEROUS! I have had to pull over many times just to turn off the car and reset the connetion. Ed Voyles Kia has been nonchalant about the whole thing and has pushed my service appointment months away because they believe its a non-issue, and not as important as others. I am still paying off this car, and I want to throw it in the river. If I had a choice, I would NOT get this car again or deal with Kia.

Claim # [protected]

On April 5, 2022, my 2021 Kia sorento with 12,800 miles on it was towed to Boniface Heirs Kia in Melbourne florida and proceeded to be at the dealer for 58 days waiting on a new transmission. I called Kia on May 16, 2022 requesting reimbursement for payments made while at the dealer as well as the additional towing fee. Representative told me that wouldn't be a problem and made notes as such on my case, but they had to wait until the car was returned to me so they knew how many payments. I picked up my car on 6/3/2022. I called Kia corporate on 6/6/2022 and was told to fill out the request and upload documentation online at kia.com. I completed the process that evening. I am still waiting on any type of response from Kia. I went back into the complaint on 6/17/2022 and requested someone contact me, but have yet to receive contact. I have also been on hold with corporate today two times, for over an hour each time. I am well within my rights to file a lemon law, but would prefer to simply be reimbursed for 2 car payments and towing fee.

This is regarding the unprofessional, unethical, extremely poor and rude behavior of the service advisors of KIA Service Centers in Kuwait.

I went for the routine service of my KIA K5-GT Line 2021, for 25,000 KM at KIA Shuwaikh Service Center, Kuwait.

While I had experienced multiple behavioral issues from the service advisors before, this day itself the service advisor refused to stamp my service book and told me 'its useless'. This was resolved by the Branch manager.

Then I wanted to get my car checked under warranty for the rattling noise coming from the moonroof and from the rear subwoofer. The Shuwaikh Branch advised me to go to the other service center that is located right across the street.

I went there and the service advisor (Bilal) told me to that he is responsible to check the sunroof and his colleague will check the subwoofer and asked me to wait.

While I was waiting for his colleague, I saw that this service advisor was sitting idle and there were no customers, I requested him to check my car and he told me 'I am not feeling well, I will not check your car' while sitting at his desk. I told him that it is not my concern and if you are not well you should stay home and eventually its the matter of you and your management not your customers. The service advisor, in a very rude tone, told me again in an increased voice 'I asked you to wait just sit and wait, I will not check your car'

To this I told him that this is not the way to talk to your customers and he told me do whatever you want.

I then went to his Supervisor and complained and the Supervisor and the Branch Manager came to the service advisor and while he was pointing fingers at me while talking to them, I told him not to point fingers at me. (By this time I also lost my cool)

Infront of the supervisor and the manager the Service Advisor shouted at me and said 'I am not your servant. Do not talk to me like this' and I felt that he was moving forward to hit me.

While the manager and supervisor apologized to me on his behalf, the service advisor did not apologize.

This is extremely unprofessional behavior and I feel I made a mistake to buy KIA.

Incident Date: June 8, 2022

Product: Kia Soul EX

Vin# KNDJ23AU6N7183226

KIA CASE# [protected]

*complaint filed with KIA Motors but NO response as of this date and time.

Name: Russell Girdler

Address: 2311 Willow Knolls Drive #10A

Peoria, IL 61614

Phone: 229.588.9147

Email: [protected]@earthlink.net

Incident- Injury Summary:

I opened the rear door-hatch.

Grabbing the handle on inner door (which is too far inside the interior door AND up higher then the bottom of the door-hatch, I pushed to close the door as door hit my forearm coming down and up inside the door on handle.

The door SPRUNG BACK in upward motion and squarely HIT ME dead in my forehead. FULL IMPACT (Almost knocked me out-hitting so hard!)

I stumbled and actually saw stars!

My wife came running and assisted me into our residence.

She immediately applied ice pack on forehead and back of neck as I lay down, trying to get my senses.

Ended up with swelling, headache, neck and head pain.

Pictures were taken of injuries.

I am writing because I am frustrated with my 2011 Kia Sorento, VIN# 5XYKT4A24BG084703,125,500 miles. In the past year I will have spent over $800 replacing faulty door handles. The first was the drivers side, which wouldn’t open from the outside. The next was the driver rear passenger door, which wouldn’t open from the inside or out. Now it is the other rear door that won’t open from the outside and he complete door handle fell off. Only one more door to go. In addition, because I live to far away for the courtesy driver to take me home, I spend 4 hours waiting while they take the door apart, only to tell me they need to order parts. Then I have to come back and sit for another 4 hours for them to fix it. I am currently scheduled to get he 3rd door repaired on 6/27/22. Is there anything you can do to help with this.

Unable to get proper response from dealer end (Dealer solan ,Himachal pradesh, India)

like1. Car Invoice

2.Refund of excess payment.

3.registration no sticker

2015 Kia Sorento white pearl paint peeling, bubbling and rusting in the peeled section at 53 k miles. First Kia of Simi Valley were we purchased the car states paint is not covered under warrenty and is not meant to last more than 5 years My daughter bought a Sorento 6 years ago. Her Grey paint looks brand new. I used to hand wash and wax our car but it is an embarrassment now. In researching this problem I came across a class action law suit regarding specifically the white pearl paint on Kia and Hyundai vehicles. The problem seems to be the white pearl color.