KFC review: Picking food off the concrete

My sister went to papanui kfc in christchurch on Saturday at 18:04, she was handed her kfc order worth of 50 dollars in ONE bag that was filled too much. When she went to take it, the bag broke and all over the concrete was her 50 dollar order. Now I know it might not sound like a whole heap, but for a single parent who's also going through covid who has to save up this kind of money to spoil her children once in a blue moon, its sad to say someone just simply watched her pick it all up. Not even offering a replacement. She was made to feel like scum and how do you think she felt when her child in the back seat watched her do it? This is not okay. She has to save this kind of money up. When contacting you guys she got offered a 20 dollar voucher for a 50 dollar order. This is unacceptable. Something needs to be done. Because as a single mother who works her [censored] off to be treated and made to feel like this, in this manner is disgusting. Not to mention shes also an essential worker, who has to deal with many stresses during these covid times as well as being a single parent. Something needs to be done about this.