KFC review: Chicken and big crunch combo

I have ordered KFC from both stores and was very displeased, I always like the Big Crunch combo, but my Husband always wants the chicken! I order chicken aleast once a week, so we ordered from KFC on regent street and it was terrible, it was pure grease, cold and my Big Crunch was a store bought frozen chicken burger pattie! That was terrible. So we were in Devon at a later time and decided to give it a try down there because we stopped buying KFC for a long time after getting the same crap at that store uptown. So when we were in Devon we would get Dixi Lee, and Mary Browns uptown, so we said we would try KFC again in Devon it was the same thing, My Big Crunch was a frozen chicken burger you would buy at the store and the chicken full of grease and boney! We hear how bad it is from lots of our friends as well! Someone needs to check on these Franchise, s because they are definitely ruining KFC, s Reputation! Suppose to be the same recipe at every store same as Mary Browns, Subway or any other Franchise! Never going back unless things change! Joanne Cunningham!