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KFC

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KFC Complaints Page 9 of 174

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V
10:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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First of all let me tell you I love KFC. But I have gone through the drive through in Moses Lake, Washington the last 2 times I've gone to town. Each time they have shortened me on something I have asked for. The first time it was paper plates and sporks and extra dip. Yesterday it was extra dip and they didn't even give me butter for my biscuit. I live 45...

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B
8:14 pm EDT
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KFC McKeesport kfc

I’ve been eating kfc for 50 years. I feel like I’m never going back ! There’s Alf. 1 mile away from my house. It was a terrible kfc 10 years ago and I stopped going. You changed managers , and it turned around quick. Recently you must of changed back to the old manager. The last couple trips were subpar, but edible. My most recent trip was DISAPPOINTING and DISGUSTING !

My food was inedible, and when I asked for my money back ( food and receipt in hand ) I was told I can only get a voucher. Why would I want that nasty food again ? I’m now out my money and no resolution!

Desired outcome: I would like a refund for my 2 piece chicken meal that I wil never order again.

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N
11:35 pm EDT

KFC KFC chicken sandwich

Seen the TV commercial many times about KFC chicken sandwich and decided to get 2 of them. I received a coupon thru the mail to get 2 of them @ $7.00. I wanted the original recipe type.

First off - they were (not) as big as the TV commercial showed. To me this is false advertising.

Secondly - it was cold just 3 minutes after I got the bag.

Thirdly - The edges of the chicken was extremely hard.

My bill was $7.95 and I might as well just threw that $8 out the window.

Sooo disappointed ! !

Desired outcome: Coupon to get an 8 piece bucket @ no cost.

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11:57 am EDT
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I was at the kfc in south chicago heights illinois on saturday with a voucher and order, then the supervisor gab the voucher rudely from the cashier, was gone for several minutes and came back stated I was not able to use the voucher till the manager came in about 4pm and this was about 2pm and to please come back, I ask for her name and store # which she...

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S
9:05 pm EDT

KFC All chicken products.

Every time we go to the KFC in Pulaski TN, they are out of whatever we order. Sometimes it’s something like a chicken pot pie. I can understand why they wouldn’t keep too many extras. But tonight it was a chicken sandwich, which is advertised on the sign. I was told they would have to cook it and it would take 15 minutes. I don’t understand why they wouldn’t keep chicken cooked in case a customer might want it. It’s literally in the name. Kentucky Fried CHICKEN. I believe I’m done trying.

Desired outcome: I would like them to keep chicken ready so customers can get what they want to eat.

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A
5:25 pm EDT

KFC Dirty napkin, unsanitary service

I went to a KFC between 3:30pm and 4:30 pm. I asked for a napkin and the woman at the service counter took the napkin, unfolded it, wiped her hands with it and gave it to me. I asked her for a clean one politely and she refused.

Please respond to [protected]@icloud.com

I will go back to take a photo of the woman whose service was unacceptable.

Desired outcome: To give me a clean napkin, as I am never rude to any staff and did not deserve this type of treatment. I felt discriminated against for being white and extremely disrespected.

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4:01 pm EDT
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We stopped to pick up lunch this afternoon at the South Williamson Kentucky store #J625122. The new "box" dinner with nuggets, fries, chicken, and biscuits was a joke. We spent 26.00 for a terrible meal. Did not get the number of nuggets advertised and the nuggets we did get were just little pieces of fried better, no box, ordered slaw, did not get, we were...

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12:23 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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We ordered a 12 pc Meal & they didn't put any Gravy in the bag. 3 sides, 1 coleslaw, 2 potato & 2 gravy. No Gravy! We would have went back but it was across town & we were hungry. I should note that this was my 65th Birthday Dinner. I usually do not go to that store but we were pretty much right there so we stopped. The Restaurant is #F275019 The Ticket...

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L
12:10 am EDT

KFC Incomplete item and wrong item

I ordered thru grab food at around 11:30am of july 28, 2023 at kfc sm bacoor branch.

I ordered alaking zinger steak meal with buttered corn and 1 mushroom soup.

The grab driver arrived at 11:50am and I paid the exact amount when I checked my order there is no buttered corn and my drinks is supposedly coke but I received an iced tea.

The mushroom soup has only 1 small mushroom.

Hoping immediate response regarding this matter.

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4:04 pm EDT
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Good day to you. My daughter and grandkids visited the KFC in Buckeye, AZ this morning and were treated very rudely. I called the manager to express my feelings and she was extremely rude as well. The young lady taking the drive thru orders, told my my grandson, that his mom was a [censored], all because they gave my daughter the wrong food. All she asked for, was for her order to be corrected.

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U
6:02 am EDT

KFC No lettuce for burgers

I was phoned to say there's no lettuce for the burgers and asked if I could have a extra small chips to compensate for the lettuce that wasn't there. The guy agreed telephonically and yes when I received my order via delivery there was no chips.

Had to eat this plain dry burger, not even a tomato or nothing. you guys service are going down really.

First my concern was that my order will be canceled as it was for the past 3 attemps on doing online delivery then finally now when I get it something wrong with the order is the case. I mean WtH man. is this poor management or just stupid staff you employ really. You guys falling apart as a business.

Desired outcome: Would like to receive better service in future.and always keep ur customers happy and give them the benefit of doubt fr inconvenience.

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R
4:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC The size of the Kentucky fried chicken plus by the time the chicken is delivered it is cold!

My wife and I have been customers of KFC for many years and we understand that inflation causes prices to rise!. It is the size of the portions that is the problem!. In the UK, the portions are larger, In Cyprus where we live at this time, the portions are getting to a ridiculously small size and the prices have risen!. Also, their home delivery is a problem, by the time they deliver the chicken is cold, every time!. We live in Limassol city!.

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4:33 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was charged two times the day I went to this location.. it's been over 10 days now and I still didn't get a refund. At first the store said I didn't get charged twice . Which was a lie becosue my bank even went on the phone with them to tell them otherwise.. finally days after they said ok I did get charged twice ..now I'm waiting for a refund that's not...

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M
4:10 am EDT

KFC kfc dinner box

this afternoon at approx 4.45pm at the Ashmore branch, I purchased the 24.95 dollar dinner box, original chicken with 2 sides - 1 chips and 1 potato and gravy which we get about once every 2 weeks. We were so disappointed,the chicken was dark brown and had been sitting in the heated drawer obviously too long and was dry and tough, some of the smaller pieces were inedible. The two sides were good. We never have had a problem before, usually it is good, but boy, were we brassed off this time.

Marian, a very upset customer, oh and incidentally, the boy taking the order in the drive through definitely needs a lesson on customer service.

Thank you for reading!? regards, Marian

[protected]@optusnet.com.au

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10:06 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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On 7/24/2023 at 8:25 pm I went to Logansport, IN location. The pot pie was listed as the special for the night. I ordered it and was told it would be at least a 20 minute wait. I didn’t want anything else as I had a recent oral surgery and couldn’t eat anything else except side dishes. So I left without ordering anything else. I went to another restaurant...

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J
1:04 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

KFC Can't buy what you want

Why did you change the KFC to where I can't go buy just a chicken breast or just potatoes and gravy if that's all I want? I was told that the registers will not let them override a meal. I can't eat a whole meal, I just want a chicken breast and nothing else. So I have to pay for a meal that's $10.00 and throw out everything I don't eat because it's not good if you heat it up the next day. I'm not paying $10 for one piece of chicken or sometimes I just want potatoes and gravy but I can't afford to pay $10 for a tiny cup of potatoes and a teaspoon of gravy. I've heard a lot of people say they're not going back. I haven't been back and I love KFC chicken. Unhappy in Alexander City Alabama

Desired outcome: Let the employee have the option to override again. And bring back chicken livers too.

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M
12:27 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Cold food, uber at wrong house, paid for my choice of portions but still they give me what they want

Hi I'm malikah I've just order on Uber eats two streetwise 3 where I pacifically ask for side and centre pieces of chicken as we do not eat the other portions well as for KFC halt road in Elsie's river Western Cape they gave me 2 drumsticks and one side breast and in the other bucket 1 centre piece 1 thigh and 1 drumsticks which my dog very much enjoyed I'm very disappointed coz I had to throw all 4 that pieces to the dog as we do not eat other portions and on my arrival my food was cold and Uber stopped at the wrong location this was the 20/07/2023 which is today

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Update by Malikah Edwards
Jul 20, 2023 12:44 pm EDT

Very disappointed

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4:46 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Hi, The other day I was going to order some food and tried from my PC, but when I went to pay, it said there was a problem with my card. I tried both with Chrome and MS Edge. I tried from my Android phone and got the same response. I went to the store I was going to order from and showed the error on my phone, but was told that they couldn't do anything...

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C
7:04 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I always ask for more honey and I'm always willing to pay more. I just ordered and got some honey. She only gave me 5 packets for 3 boxes but thats not what upset me. What upset me is qhen I go to use the honey its dripping everywhere. You either watered down the honey or are using a different company which is watering the honey down. I'm disappointed how...

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C
9:24 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I ordered the 12 piece meal and I was told by the drive through that I couldn't buy the 12 piece meal because if they sold it to me they would be out of chicken. She said we have 12 pieces, just thighs and breast but if I sale it to you, we won't have any for other customers, now does that make any since at all? I said to the cashier, but you sale chicken...

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