KFC
reviews and complaints

We went to the Kromboom Road branch in Cape Town.
To say the food was inferior is an understatement, it was so bad my dog wouldn't eat it.
The chicken was mushy, with a brownish flesh, tasteless.
It was fried or cooked with old oil flavor not even edible, it was nauseating.

The chips oh my word, it doesn't even deserve a mention, it was probably fried re-warmed a few times. It was dark brown, dry to a point you choked on it, only good to throw in the trash.

I do not want vouchers, a new order... No... I want to make people aware not to buy from Kentucky Kromboom Road, they don't know the 1st thing about quality food & service.

I really want to compliment James Gamble (spelling?) at the Kentucky Fried Chicken on 6th avenue in Tacoma Washington 98405. I went to the store on August 25 at approximately 7pm. I ordered 24 piece hot wing. When I got home the chicken was a hard as rock. It had been left out for hours. I couldn't go back yesterday, but I called this morning and James Gamble was so professional. He told me he'd be happy to replace it. I went to the store on my lunch and he did replace it. He cooked it himself and it was fresh and wonderful. But mostly I was so impressed with his customer service because he is very young man. At least he appeared to be very young. I am all impressed with the customer service I received yesterday. I don't know if the chicken can be removed after a certain amount of time, or maybe they cooked to much but it should never be sold in that condition. I would appreciate if you would please let Mr. James Gamble know how much his customer service changed my view about that particular store.

I don't understand what's happening with KFC food. It used to be the best 'fast food' on the market and now it's completely inedible. I went to my neighborhood KFC on Bridgeport way, Lakewood, WA (August 24, 2021 @ 4:30 pm.) and it was closed, so I went to the one on Steilacoom Blvd. in Lakewood (now 4:40 pm) and ordered two single popcorn chickens, family size coleslaw and one biscuit. I told the girl that I did not want any old stale popcorn bits and she said no problem. I paid $20 for the food. When I got home, I opened them up and the popcorn chickens were a very dark brown and hard as rocks! A lot of them were the dried bits that contain no chicken (exactly what I said I didn't want in my order). I just threw away $20! Now this is the last time I will go to KFC as this seems to happen whichever KFC I go to, including the one on 6th Ave, and Division in Tacoma, WA. I thought if I went to different ones, they might be different, but no.

I am seeking monies owed to me from a court case in Virginia.

GV16019625-01-Lee v. Lee-Garnishment Show Cause

The case was decided in my favor. This major corporation is now prolonging paying me. I am trying to settle this for just the award amount, but if it continues I will seek more to include all servicing fees and interest. My next steps will be involving the news and social media.

Ordered a 12 pc boneless feast and didn't get the popcorn chicken! My eldest son only eats popcorn chicken! It's quite expensive anyway but to not get it is terrible! As we live 5 minutes away from the store on Sutton road Maidstone Kent I called them as I could have run down I got it myself! I tried to explain this to the lady on the other end of the phone ! She was rude in reply telling me because it's a 3rd party company I would have to contact them ! I'm devastated for my son who has gone without as all you can do with just eat is request a refund! Order number is [protected] .

Last night I ordered 1 zinger box together with a zinger sandwich for delivery; however my order was incomplete. I had complained immediately to the customer care center and they said they will send the rider right away. Still I had to call again a couple of times without any luck and then slept. Then in the morning I complained again and the same thing was repeated.

at 6:30 this evening i went to kfc to get chicken for my family, because of covid there is no dine in. i called the store and tried to put in a order, was hung up on twice and then was told they had no chicken. i asked the manager if she would make fresh chicken and she would not, then what the hell were you open for. i would ask for coupons but they wouldnt have any chicken anyway, what a joke.

Dears,
My order number 73190388
2 hours ago they still not bring my order 4times I call they always say 5 mins but still not received

When giving us our order, they gave one person the wrong drink, forgot another one and we had to remind them. They also forgot to add salt, napkins and wipes to the bag which we didn't realise until after we left so we couldn't eat anything until we got home as it would have been too messy and by then everything was cold. Also for some reason, they made us pay two separate transactions for our collective order.

Leanne

I wanted to register a complaint against one of your delivery boys who came to deliver my order on 09th Aug 2021 at EnerMech Qatar, Salwa Industrial Area, Street no24, gate no 1. The delivery boy's mob number is [protected]. He reached at 10:48 am and called me. I asked him to wait outside and come to collect the order. He called me again and when I reached at 10:52am to collect the order, he shouted at me, just waiting there for 4 minutes. Please do not send such delivery boys again. He was very rude and behaved unprofessional. Please don't send this type of delivery boys again.

Thank You

Hi,

I'm Ally from Mauritius island, please note that KFC Mauritius is actually not using appropriate oil for the making of fried chickens. I Have eaten a lot of kfc around the world ( Australia/ Uk/ France/ India),
But the pieces in Mauritius are really oily which is discusting. Even many people ask them why, They say it's the recipe. You should do something about it. KFC MAURITIUS is ruining the KFC brand.

Thanking you in advance, hope things will change.

Musina KFC Drive-thru. The food is never ready, when they run out of something, they only then want to start making new ones. They don't know how to manage. They don't understand that when something is close to finish they must already have new ones ready. And most of the time they are out of stock. They just say they don't have it, it's finish and that they still need to order it.
How is this right.
And it's a drive-thru but when they need to give you your food they tell you to go and park somewhere and wait like 15 or 20 minutes.Don't they understand how it works to manage a drive -thru

Pada 7/8/2021, 2:30pm saya ke KFC Sungai Long, salah satu makanan yang dibeli ialah menu baru kulit ayam. SEDAP TETAPI ...Banyak bulu ayam yang tidak dibuang. Saya turut sertakan gambar sebagai bukti. Teguran ini adalah untuk kebaikan bersama dan juga KFC. TOLONG IMPROVED
(Kalau dapat ganti baru lagi boek la sebab kitaorg mmg trpksa buang hampir 6slice kulit ayam hehehe ..Salam COVID 19

Grove City OH 665
Staff refused to acknowledge customers in drive thru for over 30 min. Doors locked on Sun 7/31/21 during business hours. No one would even look or acknowledge anything. Teens only working. Why open a store to not serve anyone? If doors closed due to Covid no signage was posted stating that. Other customers waited behind us and left as well.

We Sat in the KFC drive thru in Batesville, MS Hwy 6 over 20 min only to be told the only chicken available was spicy! Friday 6:30 pm 7/29 Batesville, MS. How ridiculous!

I bought 6 pieces of chick last night from KFC, Guardian Road, Edmonton, at 8;30 p.m. when I got home the chicken was all dried up and very small, the fries were very hot and looked fresh also the gravy was good but could not use the chicken, I o not have the receipt as my daughter has it in her vehicle. I have never been disappointed before with this branch.