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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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M
9:45 pm EDT

KFC Staff

I've called the location to complain about the young man working drive thru that was extremely rude over the intercom pulled up to the window and still rude. Maria Ponce is the head manager in charge called a few times and no answer never again will I go to this location!

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W
10:17 pm EDT

KFC Unethical behavior

I enjoy KFC Chicken but am limited to my local outlet.
I have never had a positive experience at this location but of particular concern are the past 3 visits over about 6 weeks. I experienced unethical behaviour and/or poor product and service each time. All of the visits in question were drive-through due to regional Covid restrictions precluding my entering the premises.
On the first of the three recent visits, my order was undercooked and extremely soggy with grease.
On the second, I ordered a 6 piece of chicken only and, for a $2 upcharge, I requested at least one keel. I received the keel, but was dismayed to find all 5 of the remaining pieces were drumsticks.
On both of these occasions I also heard the woman in charge screaming at her workers in an extremely unprofessional and abusive manner.
On the third, most recent occasion, we entered the drive-through at 6:00PM with 5 vehicles ahead of us. At 6:45, having only advanced one place, an employee came out and informed everyone in the line past the first two vehicles that they were out of chicken.
When I pressed, he indicated they were closing in 15 minutes anyway. When I pointed out that their website indicated the drive-through was open until 10:00PM, he pointed at a paper taped to the door and said it indicated they were closed at 7:00PM. It was not possible from across the parking lot to see the printed A-4 sized sign and not reasonable to expect anyone entering the drive-through to first pull up, exit their vehicle and check for the possibility of alternate, contradictory hours.
When I pressed further, he admitted they were not out of chicken, but just had no intension of starting another batch 15 minutes before closing.
Upon looking up this location online, I discovered not only that both of the KFC locations in Chilliwack have terrible reviews, but that there is a local meme on Facebook regarding the exceptionally bad service in the form of a satirical invitation for those needing anger management counselling due to a bad break up, unfair dismissal from work or having gone through either of the local KFC drive-throughs.

Desired outcome: Chilliwack's KFC are in need of improvement to their standards of client and employee treatment. The Yale Rd location; desperately so.

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G
6:28 am EDT

KFC Spicy chicken sandwich / burrito supreme / diet coke

I stopped coming from Fort Garland Colorado to have lunch on the go with my folks at your kfc/Taco Bell!
The drive through which could not be read due to tiny lettering gave us the need to go it. There was no soap in bathroom and only a dirty air dryer. Upon asking the cashier for soap, she laughed and said "we just got dirty, here. Just kidding"
We were given watery Diet Cokes,
A burrito missing half its stuffing as the first 3 bites were dry tortilla and what was left came out like juice from bottom of blown out soggy tortilla.
The quality of the burrito is an epic fail

The spicy chicken sandwich was poorly made bun dwarfed the soggy should have been Chrispy chicken patty, I asked for Mayo, extra sauce, pickles, lettuce and onions.
I got 2 pickles, extra sauce.
Upon eating the sandwich, my mouth and lips were painfully assaulted by the overexposure of pepper in the sauce.
Within 2 hours my lips continue to burn so much so that the heat activated sores all over my mouth that have required Rx medication to be called in on vacation and ive missed time being social on vacation Bc of the pain and embarrassment. What ever you put in that sauce should not be eaten or should have serious warning labels
Spicy means hot and spicy ~ not just hot and painful. Ive eaten spicy chicken sandwiches all over and this was by far the worst
We paid over $30 for our awful meal

Please contact to correct this situation Bc this just isn't right at all and I truly hope you reformulate that awful sandwich.

Desired outcome: Money back and future coupons

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M
11:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC False Advestising on TV

I saw on the television and ad for KFC

9 pieces for $10.95 on Tuesdays, I went into KFC Smithfield Cairns today and tried to order this and was told that this offer was not available and they were not running this special. When I questioned her on that she said just because I saw the ad on TV that didn't mean the Smithfield store in QLD. I then told her she need to let management know that this is false advertising she just brushed me of as to say she didn't care. She said the special only applied to specific stores, if this is the case I suggest you put on the ad which stores it applies to. Needless to say I wont be going back. But I will not think about taking this further onto higher authorities as I am sorry this is false adverting at its best

Desired outcome: Take the AD off the TV if this is correct from what the young lady said to me today

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A
Alfist
, US
Sep 14, 2021 12:08 am EDT

I am pretty sure it said at participating locations. Next time ask a parent to explain things to you.

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D
2:12 am EDT

KFC Chicken stolen

I just bought a 9 piece bucket from KFC Ballito and when I got home I found only 8 pieces. My nearest KFC got burnt down and Ballito is the nearest. What do I do now. I'm hungry, I bought KFC for the whole family but I'm not gonna eat anything now coz my piece is not there. I never eat lunch today, I was waiting to get KFC and your'll did this to me. I'm so angry. I'm not gonna drive 30kms back to pick up one piece of chicken, do you expect me to count chicken in the bucket while I'm at the store. Because of this incident I'm no longer hungry, I lost my [censored]ing appetite. What do you expect me to do now. Imagine if this incident happened to your CEO, you think he will be happy. I paid my money, I paid for 9 pieces and your'll robbed me for one piece. It's fine, keep robbing people of their hunger. to the person that didn't check my bucket for the right amount of chicken, I hope you sleep well at night. It's been like almost 20 days and I haven't even gotten 1 cent back. Is this how big corporations treat their customers

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Alfist
, US
Sep 14, 2021 12:07 am EDT

I hope you can sleep it out.

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C
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC order incorrect

This the 5TH time this location has messed up a drive thru order. HWY 157 Cullman, AL [protected] 6:15 The screw up this time was : I ordered a 5piece tenders meal, crispy, slaw, green beans and a Dr.Pepper. I received: 5 bar-b-q strips, pickles, slaw and green beans. I did not eat the 2 sides because I needed the 5 peice tenders, crispy. That little deal was $8.99. A full refund will suffice. Contact me at [protected] Rick Isbell **Please double check your drive thru-orders. It's not my job to do so.*** [protected]@yahoo.com

Desired outcome: Full refund

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B
7:35 pm EDT

KFC Yelled at and disrespected by drive thru worker

I went to the drive thru pulled up to the mic and man proceeded to tell me to hang on. A minute later he started talking I thought he was talking to me so I started my order. He then yelled in the mic I told u to hang on I am talking to the person at the window I replied I had no idea who u were talking to I thought u were talking to me and he said well no I forgot to shut off my mic. He was rude

Desired outcome: I want to be contacted by district manager [protected]

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Jodi Taylor
, US
Sep 29, 2021 8:34 pm EDT

This seems to be the way people are anymore!.RUDE AS ALL GET OUT!

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H
4:55 am EDT

KFC Complain to the store official. Store service does not match the name

Hello dear
I have a complaint to the South Maabila branch store, Muscat, Sultanate of Oman.
So that it is unfortunate that we find the treatment of the staff very bad and also in the service and dealing with the customer. And I have an experience today so that it is written on the door 11 in the morning to start work, but I was at the door until 11 and ten minutes in hot and until I received the request at 11 and twenty
I also have experience with a restaurant manager who tells me to come at 11 and a half
i said to him: Why is it at 11 and half and a text is written on the door at 11 only?
In short, the Maabila store does not match the name, the Global Store

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P
8:07 pm EDT

KFC Chicken

Worst chicken I ever bought at KFC. [protected]@aol.com. I bought chicken at another KFC in Fort Pierce last week and it was good fried chicken. I bought a 30.00 bucket today and the chicken was huge greasy pieces and all the rust just crumbled off off the chicken and was
Gross. I want buy any more there. I just filed a complaint because I hate to see older people pay there money for chicken like this. [protected]@aol.com

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R
8:11 pm EDT

KFC service

we ordered a 12 piece bucket tonight paid $30 and revived only 6 pieces the employee when we pulled back around the first thing he said was we gave you all your chicken at this point we had said nothing then her argued with my husband and walked away then he came back and asked for the chicken and took it to the back of the store( i have no idea what he did with it ie: spit on it dropped it on floor or what) he brought it back with 6 wings on top shut the window and went to the back. we are 2 elderly people who got ripped off and if he got us sick well you figure that out. we want our money back and we will never go to any KFC ever again

Desired outcome: refund money an make sure a responsible person works in your store

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S
6:33 pm EDT

KFC Theft

I would like to start off by stating that I am a disabled veteran, rated at 100% disabling and being seen by the Veterans Administration. I have nothing bad to say about the way I'm being treated at the veterans administration outpatient clinic.
Last year I lost my fiancé to diabetes and I have not been taking it very well mentally. The VA understands this and they are treating me to the best of their ability, while giving me the leeway to call my own shots to a certain extent.
During my grieving process, I reached out to one of your KFC
(Kentucky Fried Chicken)
Managers, Lisa Holsomback at thc store in Somerset, Kentucky approximately 2-4 weeks ago for some assistance that I needed with my pain. The VA will not prescribe me any narcotics on a long term basis because I abused pain pills in thc past, which was needed, but not to the extent I used them.
I gave this manager $400 to get me pain pills which she said she could do. I knew her from her daughter Jessica, which turns out is one of the biggest drug dealers here in Somerset Kentucky.
Needless to say, I was taken for my money and haven't heard from her since. I have since scheduled drug rehabilitation through the VA for my problems, and in particular, the grieving process & the loss of my fiance. I was masking the pain and not ready to cope with my loss. Pain is a big issue, whether it be physical or mental. I hated being a tool in one of your managers games to get quick drug (methamphetamine) money, but it did wake me up to the bigger picture... the loss of the Love of my life, Sheri Byrd, that it took 52 years to find her and both of us had four previous failures.
I am on the right track now and I hope that Kentucky Fried Chicken also follows suit, and gets her the help she and her family desperately need before it is to late for them.

God Bless

Desired outcome: Loss of Job as Supervisor

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Update by Steven Hunter
Sep 01, 2021 6:38 pm EDT

Just wanted to add more photos so the public can stay away from her and her place of employment

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A
4:10 pm EST

KFC KFC nuggets

I bought chicken nuggets, Aug. 31. The nuggets were too hard. They were hard to eat, they need to be fried less. The guy did not give me my receipt, I forgot about it. I like to do the survey, and get my free chicken sandwich. The nuggets are fried too much!

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C
8:35 am EDT

KFC Streetwise 2 piece box

We went to the Kromboom Road branch in Cape Town.
To say the food was inferior is an understatement, it was so bad my dog wouldn't eat it.
The chicken was mushy, with a brownish flesh, tasteless.
It was fried or cooked with old oil flavor not even edible, it was nauseating.

The chips oh my word, it doesn't even deserve a mention, it was probably fried re-warmed a few times. It was dark brown, dry to a point you choked on it, only good to throw in the trash.

I do not want vouchers, a new order... No... I want to make people aware not to buy from Kentucky Kromboom Road, they don't know the 1st thing about quality food & service.

Desired outcome: None

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W
4:41 pm EDT

KFC Hot Wings

I really want to compliment James Gamble (spelling?) at the Kentucky Fried Chicken on 6th avenue in Tacoma Washington 98405. I went to the store on August 25 at approximately 7pm. I ordered 24 piece hot wing. When I got home the chicken was a hard as rock. It had been left out for hours. I couldn't go back yesterday, but I called this morning and James Gamble was so professional. He told me he'd be happy to replace it. I went to the store on my lunch and he did replace it. He cooked it himself and it was fresh and wonderful. But mostly I was so impressed with his customer service because he is very young man. At least he appeared to be very young. I am all impressed with the customer service I received yesterday. I don't know if the chicken can be removed after a certain amount of time, or maybe they cooked to much but it should never be sold in that condition. I would appreciate if you would please let Mr. James Gamble know how much his customer service changed my view about that particular store.

Desired outcome: I want James to be thanked for replacing the chicken and being so nice.

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Z
8:17 pm EDT

KFC food

I don't understand what's happening with KFC food. It used to be the best 'fast food' on the market and now it's completely inedible. I went to my neighborhood KFC on Bridgeport way, Lakewood, WA (August 24, 2021 @ 4:30 pm.) and it was closed, so I went to the one on Steilacoom Blvd. in Lakewood (now 4:40 pm) and ordered two single popcorn chickens, family size coleslaw and one biscuit. I told the girl that I did not want any old stale popcorn bits and she said no problem. I paid $20 for the food. When I got home, I opened them up and the popcorn chickens were a very dark brown and hard as rocks! A lot of them were the dried bits that contain no chicken (exactly what I said I didn't want in my order). I just threw away $20! Now this is the last time I will go to KFC as this seems to happen whichever KFC I go to, including the one on 6th Ave, and Division in Tacoma, WA. I thought if I went to different ones, they might be different, but no.

Desired outcome: I want a refund! You also need to retrain all your managers who can retrain all your employees or you will go out of business.

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A
12:59 pm EDT

KFC Judgement

I am seeking monies owed to me from a court case in Virginia.

GV16019625-01-Lee v. Lee-Garnishment Show Cause

The case was decided in my favor. This major corporation is now prolonging paying me. I am trying to settle this for just the award amount, but if it continues I will seek more to include all servicing fees and interest. My next steps will be involving the news and social media.

Desired outcome: Payment within 5 business days

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Mr. Helpful
Los Angeles, US
Aug 24, 2021 3:45 pm EDT

Trying to bad mouth them on social media isn't likely to get you anywhere.

Contact the court system you filled in for your judgement. They can serve them to show up in court and comply with a discovery procedure, allowing both you and the court to know where their money and assets are. You can then lien or garnish such assets to fill the judgement. If they don't show up or disclose such information, (he/she/they) can have a warrant signed out for arrest.

You can only have your judgement amended with the court's approval.

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E
1:18 am EDT

KFC Customer service unsatisfactory and food was thrown into bucket i have pictures.

Upon my arrival to KFC my order was Rush I was given little time to place the order what order was played it was all screwed up by the time I got home and realize which is a fax 15 minutes away to the location she had given me. When my receipt pacifically says two mashed potatoes and one mac and cheese I received 1 mac and cheese 1 coleslaw when I ordered to mac and cheese and no coleslaw States clearly on my receipt so I called talk to manager or shift leader named Selena and she was rude to advise me to bring all my food back and give me a refund as if that was the only solution to me that was very bad customer service he did not acknowledge the fact they screwed up and that I had children at home who couldn't eat coleslaw and also gas to get there so we have time wasted an inconvenience I do not appreciate spending $45 on anything with that kind of service the manager also refused to give me her name I had to drive there I'd get her name at that point she gave me a full refund but I am not satisfied with a full refund my children were hungry I gave back the food

Desired outcome: That the whole shift be addressed about the situation because with that kind of customer service there will be no customers and they have no remorse or consideration and I doubt if that's how k f c runs business

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S
12:58 pm EDT

KFC Delivery

Ordered a 12 pc boneless feast and didn't get the popcorn chicken! My eldest son only eats popcorn chicken! It's quite expensive anyway but to not get it is terrible! As we live 5 minutes away from the store on Sutton road Maidstone Kent I called them as I could have run down I got it myself! I tried to explain this to the lady on the other end of the phone ! She was rude in reply telling me because it's a 3rd party company I would have to contact them ! I'm devastated for my son who has gone without as all you can do with just eat is request a refund! Order number is [protected] .

Desired outcome: Apology to my son ! Retraining for the lady on the phone

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7:18 am EDT

KFC Delivery Order

Last night I ordered 1 zinger box together with a zinger sandwich for delivery; however my order was incomplete. I had complained immediately to the customer care center and they said they will send the rider right away. Still I had to call again a couple of times without any luck and then slept. Then in the morning I complained again and the same thing was repeated.

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E
10:08 pm EDT

KFC Chicken

I went through the drive-thru and I knew I should have kept it moving. Requested 6 Kentucky Fried Wings plain. These wings were tasteless, meatless, they gave me all the crust you can ask for. The last two seemed as if they were under the light well past the sale time. 6 Kentucky Fried Wings are very expensive for what you receive. I actually can't find my receipt but it was purchased on my debit card. Address: 6251 Hulen Bend Blvd, Fort Worth, TX 76132. contact# Phone: [protected] a man answers and he doesn't work for KFC.

Desired outcome: Full Refund

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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