Menu
KFC Customer Service Phone, Email, Contacts

KFC
reviews & complaints

www.kfc.com
www.kfc.com

Learn how the rating is calculated

1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for KFC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KFC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC reviews & complaints 3463

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
1 review
1
17 reviews
Sort by:

Newest KFC reviews & complaints

ComplaintsBoard
L
10:22 am EDT

KFC lack of customer service and products.

On 7/21/19 visited the Hudson MA KFC Store to pick up an order placed and paid for online. We got there after waiting the suggested 25 minutes. Not only was our order not ready, we were told that the KFC Cheetos Promotional items were unavailable and our entire $54.10 order (without tax) (just under $59.00 with tax) would have to be substituted. We wanted a refund but were refused. We asked why the items were still being advertised for purchase and received a shoulder shrug. There was a $2.00 less difference in price per item for the items without the promotional toppings but received no reimbursement or extras to compensate for the price difference. When they packaged our order, they place the gravy container on top of the boxes which was to heavy and caused the box to collapse tipping the gravy container over, spilling its contents over everything in that bag. When we got home we found they had neglected to put the sides in two of the dinner boxes. Completely unsatisfactory.

Read full review of KFC
Hide full review
ComplaintsBoard
L
10:00 am EDT

KFC incorrect orders

This is over the tenth time I have had an incorrect order from this branch. Today I ordered three streetwise ones. One with mash and gravy. Chicken selection 3 with side breasts. Extra portions 2 thighs and 1 wing. Problem 2 of the orders came without bread rolls. 2 came with center breasts 1 with a thigh. There were no extra pieces although they wete paid fot. The order number is 159. I have reoprted these incidents to kfc customer care on several occasions but nothing has improved. I either want a refund or my correct order!

Read full review of KFC
View 0 more photos
Update by lornaj
Jul 22, 2019 10:07 am EDT

the side breast and the center breast are the same size. disgusting ! i ordered a streetwize 2 with a side breast and a center breast with a portion of pap. as can be expected there was an abundance of pap which wet the box and made it yucky. there was definately not enough gravy to have withe the pap and the gravy that was there tasted watered down. the portion sizes were tiny compared to ones we got in cape town center a while ago. part of the ordef had chips with it. if there were 10 chips in the container it was a lot ! we are not paying any less for food from kentucky so why the drop in standard. order number 159

Hide full review
ComplaintsBoard
J
11:17 pm EDT

KFC pot pie $5 fillers

Every time I go there around 6:30, 7:00 pm to order a couple of pot pie fillers I get the same answer, the wait time is 15-20 minutes...really? Been there 3 times, 3 different days...I give up...going somewhere.

You have a bunch of lazy employees that just don't want to work, if they had enough food in the warmer for the dinner rush, this would not happen.

Read full review of KFC
Hide full review
ComplaintsBoard
C
4:50 pm EDT

KFC service

We waited 20-30 minutes for our food which we were the only ones in there for a while. Guess that should have been our sign not to eat there. The cashier had no customer service skills at all. She was only worried about taking food home with her. She was eating pieces of chicken while she was preparing her food to take home with her.The floors were disgusting and I felt like I was going to fall. One of the employees took our receipt and never gave it back. One of the employees took frozen biscuits and put on a tray with no gloves on(how disgusting). I go to the bathroom before we were leaving and it was nasty in there as well. While we were eating a employee was wiping down tables not in uniform she looked like she was wearing pajamas. I will never eat at this kfc ever again!

Read full review of KFC
Hide full review
ComplaintsBoard
T
4:48 pm EDT

KFC fill up box breast original recipe

I went to get lunch at KFC. My receipt says it was 12:49 PM. I ordered $5.00 fill up box, breast original recipe. A little later I was asked if baked or extra crispy was ok. I said I wanted original recipe. They said it would need to cook 22 minutes. I said ok. A good while later they asked me the same thing and said it would take 22 minutes once the oil heated up. I said ok. Finally I went up there again and it was nowhere near being ready. I said I didn't understand KFC not having original recipe. One of them said, "we do but it's lunchtime and it gets snatched up." I got my money back and left hungry.

Read full review of KFC
Hide full review
ComplaintsBoard
J
1:57 am EDT

KFC employee eating

Employee had food in her mouth, and kept putting her hand up to hide it. She's said she was trying to eat her lunch because they didn't get to take their scheduled breaks. She then handled my drink and lid. It did not seem probable that I could get another drink without the same issue. I was honestly a little concerned for my food as well. This should never be happening behind the food line.

Read full review of KFC
Hide full review
ComplaintsBoard
K
12:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC lack of food

I was at the above location at 8:10 tonight The listed hours of operation are until 10pm. Friday night and at 8pm there was no grilled chicken prepared and they did not offer to prepare any or ask me if I wanted anything else. I was very disappointed at not having the food prepared and at the lack of caring with the staff.

Kathy Sweeny
[protected]@gmail.com

Read full review of KFC
Hide full review
ComplaintsBoard
B
12:33 am EDT

KFC chicken, tea, keeping my card

The first time they did not have any chicken at 11 o'clock in morning cook did not come in she said. 2 time I ask for tea and drpepper with my meal and my sisters meal they did not have any tea it was 1130 in morning why were they out my sister cant drink a dark color drink so I said just give me drpepper I would go to Mcdonalds to get tea kfc charge me for tea I did not get 3 time is today 7/18/19
We went by there and order thing and leg 2 of them we left and my sister said did you get your card back that a no so we had to go back and get it so when we got home the chicken was burnt I don't understand why they are acting this way my sister loves chicken and she loves kfc just like our late mother but she's thinks we should not go there again
And we went into the kfc to get drinks 2 teas
We're 400 something I could not belive it Mcdonalds are 1 dollar for any size
My address is 460 oakwood ave bessemer al 35023

Read full review of KFC
Hide full review
ComplaintsBoard
D
12:01 am EDT

KFC whole order

I pulled up at 10:05 to order 6 mini sandwiches, 6 piece tenders, 2 large mashed potatoes, and a hot and spicy sandwich. We paid and pulled around, they said to please pull up. We pulled up. After 13 minutes we hadn't received our order so I pulled around again. The drive thru guy was talking to someone outside for 5 min and went to walk in and said its almost up to pull up because the drive thru was on a timer...so we pulled up again and at 10:27 we finally got our food. I asked if everything was in there, he said it's all good. We got home and were missing the regular chicken size hot and spicy sandwich. I have never waited 20 minutes in a drive thru when no one was in front of me or in line to get food. I WILL NEVER GO THERE AGAIN! Unexceptable!

Read full review of KFC
Hide full review
ComplaintsBoard
B
10:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC chicken and biscuits

I bought the 8 piece bucket dinner tonight for our dinner through the drive thru. We started eating as soon as I got home (within) 15 minutes. Enclosed you will find a video/picture of your product. The biscuits were as hard as a rock and the pieces were so small the "rock" biscuits were bigger then the wings and thighs. I was highly disappointed and will rethink ever going there again. 24.00 wasted. The store number is JO89008.

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
W
9:12 pm EDT

KFC order not filled

We picked up an order consisting of 16 piece chicken meal. As sides we ordered Lrg Mac and cheese, coleslaw, sweetcorn, mash potatoes and gravy, biscuits and cinnamon biscuits. The total was $42.06. We arrived home to find that there was no Mac and cheese and no corn. This is the second time that this has happened from this same KFC location (5410 4th street NW, Albuquerque, NM). My ticket # is 3563. The order was placed at 5:42 PM, 7/18/2019. The name of the cashier listed on my ticket is
"Gustavo, " although a woman took our order. I did call the restaurant. I was told to come back and they would fill our order. Really? Not the way fast food is supposed
to work! No more KFC for us! We'll try your competitor next time.

William E Applegate

PS: The customer service number listed on your web site does not respond.

Read full review of KFC
Hide full review
ComplaintsBoard
K
3:31 pm EDT

KFC cinnabon biscuits

I don't go out of my way to go to restaurants .Im a single mother.I treat me and my family once or twice a month out to eat .I ordered the new Cheetos chicken nuggets.I pulled up to the window to pay .I decided I wanted to try the new Cinnabon biscuits .The young lady asked her manager if I could make that order at the window and she said no.KFC lost a sale because they didn't want sell me the biscuits at the window

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
K
1:37 pm EDT

KFC door cut my arm open

Today in 7/18/2019 I went to lunch at the Artesia, NM KFC/Tacobell. While opening the outside door it pulled back and the handle of the door slashed my arm causing a gash and bleeding. The staff offered to help and immediately started to try and fix the handle on the door. Not sure if it was broke but definitely needs to be fixed. I am worried this could happen to a Senior citizen which would have been worse.

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
A
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC service

Just made dinner purchase at groton, CT drive through. Women working window 1st cut me off in the middle of ordering and left me sitting there half way ordered for 3 mins. Then at window handed me 4 drinks in a collapsible tray. The drinks dumped all over me and my inside of car. Her response my oops my bad. I had to ask for napkins and tried to soak up the drinks. She then returned and handed me a bag of food. I asked her to please get rid of the garbage for me and she asked if I need new drinks. Umm obviously since they are soaked on me, my car seat and my entire driver side floor. She never apologized. Handed me the drinks and just shut the window. Did not offer dip for my chicken or anything further. I am appalled in this service.

Read full review of KFC
Hide full review
ComplaintsBoard
A
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC unethical behaviour

On 7/12/19 at 8:04pm i went to KFC to dine in with my kids and was told there was no more chicken, so i was like that's fine we can wait, she then stated it will be 45min to an hour for more chicken, i asked what time do you guys close and and she stated 10 2 hours from when i was in there which made no sense so me and my kids left i was so disappointed. I dont remember the employees name but she has a peircing on her upper right lip. She was really rude and seemed to be on drugs since she couldn't make eye contact, she never said sorry nothing. Before that a family came in didn't see them pay was talking her like they knew her and walked with a few bags of food.

Read full review of KFC
Hide full review
ComplaintsBoard
K
12:40 am EDT

KFC a shift manager, said his name was mike, but he was working around 2 pm july 15, 2019

I went into the KFC in Wentzville, Mo to get 2 4pks of the Cinnabon biscuits, which that KFC is the closest store to where I live in Jonesburg, Mo, which is about 30 miles away. I have went there to get these dessert biscuits several times before and never had a problem. This guy came up to the register to take my order and I told him I wanted the 2 4pks with the cinnamon stuff in a container and the icing in a container both on the side, which they did for me before bc there have been a few times that while I was driving home the cinnamon and icing that was all over the biscuits leaked down and thru the bottom and all over my car. Also, bc I drive so far to get them, I get some for the next day, too, and the biscuits get nasty if they're covered in the cinnamon and icing for a day or two. So, as I ask this worker to put the cinnamon and icing to the side, this other guy working there came up to the register and started saying that they couldnt do that, and he said he was the shift manager, he was so rude and ignorant to me, I argued with him, telling him I had gotten it that way before, but it was like it was HIS icing and cinnamon, he just stood there and I couldnt even order anything at all bc he just stood there giving me the most evil look. Now, I thought u all are in business to sell your food, but I guess not! So, I drove all that way and couldnt even get 1 biscuit! Thats messed up and I want this guy fired! If not Im going to start a campaign for people to stop buying your food. Its just so wrong bc the customer is supposed to be always right, but most of all, if a customer wants something a certain way and its reasonable, something that can be done to make the customer happy, why wouldnt u do it?

Read full review of KFC
Hide full review
ComplaintsBoard
Z
8:40 pm EDT

KFC employment/work environment

I would like to complain about the work environment at my current place of employment. I've already submitted a hostile work environment claim. For two days in a row I have been verbally harrassed by one of my co-workers ( Said individual was not performing any required tasks in regards of his position) when he was asked to help, his words were "you're not my [censored]ing mom") The situation was directly reported to my supervisor. Her answer was to change MY schedule and also go through a transfer process for me. He has yet to receive any type correctional action. This is one of many issues at this location. We also have a manager that is constantly shutting himself in the office in order to video chat/swap inappropriate pictures with his said underage significant other. Again, this was reported directly to my manager. Her response was "He's okay; he is just laid back" How many situations is it going to take to make your company realize all of the illegal activity that goes on at this location? She also threatens several employees when it comes to earned vacation time. She has fired some employees, and others have quit and she has refused to pay out earned vacation time. You have a lawsuit on your hands. Now, I've studied the criminal justice system for 2 years, have the Degree to prove it and from my educational experience, 75% of her choices and actions are illegal. Now, again until you fix the underlying issue, I will continue to fight this. No one. Absolutley none deserves to work in such a hostile environment. It's sad that you've become a company that only cares about the next buck that's being made.

Read full review of KFC
Update by Zk5arao@yahoo.com
Jul 15, 2019 8:41 pm EDT

Care about your team.

Hide full review
ComplaintsBoard
S
2:19 pm EDT

KFC food and cleanliness

The food is horrible there. The chicken was very dry and I believe it had been laying there all day. It was hard and cold. We went through the drive through. We were there another time before today and went inside to eat. The place was very dirty, tables were not cleaned. I'm so disappointed with this KFC. I hope you can solve these problems at this restaurant.

Read full review of KFC
Hide full review
ComplaintsBoard
L
10:21 pm EDT

KFC original recipe chicken

Hello,
There are 3 stores that I frequent when purchasing KFC. One is on Burnside in Gresham, OR, one is on 122nd and Glisan in Portland, OR and one is on 82nd and Powell in Portland. I purchase original recipe chicken when I buy meals at these locations.
The location in Gresham and the location on 122nd and Glisan in Portland both cook the chicken correctly most of the time. The one on 82nd and Powell rarely cooks it correctly. It is almost always overdone.
I purchased 2 breast pieces today that were overdone again. Breast meat is already a bit dry and then when it is overdone, well, it is majorly overdone.
Please note: I am not trying to get someone in trouble. I just think that maybe an area manager could check things out and help them to improve.
Thank you!

Read full review of KFC
Hide full review
ComplaintsBoard
T
10:14 pm EDT

KFC refused to make food at 9:30pm

Staff members refused to make tenders at 9:30pm. Dante was the cashier and the manager on staff tossed food on counter.
Please be advised that this franchise is operating against the regulated policy.
Date of service: 07/14/2019
Manager on staff was very aggressive at the window while handling food items. Manager presented drinks at the window without receiving a request from the customer. The manager stated that after 9 pm no other food besides "chicken and sides" would be served.
This is not the policy I read on the KFC website.

Read full review of KFC
Hide full review

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KFC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KFC Customer Service. Initial KFC complaints should be directed to their team directly. You can find contact details for KFC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.