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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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D
11:08 pm EDT

KFC 16 pc meal

we got a 16 pc meal for 39.99 with a large potato wedge large coleslaw large mashed potato and gravy and large mac and cheese with 8 biscuits totaling 42.79 we placed the order on 8-19-18 at 9:30 now ur store closes at 10pm on sundays they gave us hard potato wedges and biscuits that u could tell was under the light to long forgot my coleslaw didnt have any original chicken only crispy called 40 times from 9:35 to 10:00 no answer the location was 7751 gateway lane concord nc phone number [protected] my ticket number is #1044

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3:11 pm EDT
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KFC the food

I was at the crowfoot in calgary ab location and it was absolutely disgusting! The worst meal I've had in forever. No flavor greasy chicken.. poutine was swimming in gravy that was bland no flavor and fries were soggy dripping with grease and the bread was soggy and grouse what happened to biscuits? The bread does not work. It was horrible! Soooo bad we couldn't even eat it I'm so pissed! Changed my opinion of kfc and especially for the price you charge! It used to be me and my kids favorite place to eat out. You need to do some quality control at your franchise location I know others that do not go there any more! Chicken on the way is so much better and half the price. I called the store to complain and they had nothing to say. I would like to get my money back as we couldn't even eat it as it was so bad!

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4:26 pm EDT

KFC good and cleanliness

Waited all day to eat looking forward to piece of fried chicken when I was able to get to Kentucky fried north huntington pa. Horrible experience. Began with being handed dirty tray for worse when every spoon on food bar had food on the handle. The bar itself needed wiped. Would have left then but thinking maybe I could salvage the day I continued on plate in hand to find there was not a clean table in the restaurant. Finally set my tray on the cleanest one and grabbed handful of napkins, wet them at soda fountain and proceeded to clean my table. Went back to get my drink and can't say much about cleanliness of drink area either. By now my food which was never hot is cold. Then something the restaurant of course had no control over. The patrons one table over we're having spirited conversation about Jeffrey Dahmert and cannibalism. By this point my stomach is churning and I couldn't eat. All in all one of the dirtiest restaurants I've ever been in. I managed Pizza Hut many years ago and I know without a doubt if an area manager had walked into my hut and it looked like this I would have been fired on the spot. I will not be returning to this facility... Ever! I can say the young man at register wS very friendly... But completely clueless.

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12:15 pm EDT
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KFC very poor service/missing meals

On August 6, 2018 our Brookdale Retirement Community van stopped at this location to get several orders to go. Your customer service was extremely slow and did not seem to understand very well what we wanted. They were out of breasts and wings and said they would not be cooking any more wings and that we would need to wait 15 minutes for breasts. I had called ahead to order 2 pot pies because I heard they took longer. They knew there was a group of us coming. After much frustration, we ended up with one extra bowl, and two 3 piece meals missing, which I paid for. And in addition, I had KFC coupons, but they would not accept them because there was no A & W attached to this location! Stop sending them out if you will not honor them! We will never again go to this location! You have deceptive practices!

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9:29 am EDT
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KFC overcooked chicken and poor service

On Thursday, August 16th around 5:10 pm, I was at the drive thru and ordered 8 pc meal Original Recipe. There were no other cars in line. After I paid, I was asked to pull forward & they would bring my order out. There were no cars behind me. Worker brought out my order. I checked it & it looked very dark with a thick hard crust. I backed up and showed the window attendant, stating that I had ordered Original Recipe & that didn't look right. He looked in the bag and stated, "yeah, that's original" then handed it back to me. He did not offer to remake my order. We were very disappointed and were not able to enjoy this meal. It appeared and tasted like old chicken that had been re-cooked or microwaved. I have had KFC hundreds of times in my 60 years, and this was the WORST product and service at a location that I have ever experienced.
I felt cheated that I paid almost $30 for a meal that we couldn't eat. I suggest that you take a look at the franchise in Palestine, TX for retraining purposes. Until then, my family will buy our chicken elsewhere.

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4:47 pm EDT
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KFC missing items

Today I went to KFC and ordered a 12pc chicken meal which come with 3 large sides and biscuits. I addition to this I also ordered and paid for 1 LG additional side. When I got home with my family and sat down to eat I found out that we were shorted 4pcs of chicken and 1 LG side! My order total was $40.15, I sure as heck did not get what I ordered or payed for and had to cook something else for one of my children as there wasn't enough for them. I live 15 min away and was not about to make a 30 min round trip. Very very unsatisfied and upset.

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4:15 pm EDT
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KFC poor service.

I just left the kfc in hammond Louisiana and I have to say it was a cheap experience. I tryed to order some chicken tenders and mashed potatoes. They said they didnt provide the amount of tenders I wanted (10) but they had a box of 11. I said thats fine then paid for the food. I was asked to pull up and they would bring them out to me. No problem. I wait 12 mins and then decide to go in to get my food. I walk in and wait in line. When its my turn one of the workers asked if i was "the chicken tenders." Yes, I said and she waved me aside and said "next in line." I stand there and then finally someone hands me my food. Great. I walk to my truck and open the food, luke warm and dry. If they werent cooking the tenders then why was i asked to pull up, wait, and was then dismissed by the workers? Garbage service. Garbage.

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6:35 am EDT
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KFC waiting time

Not professional
How can a fast food expect ppl to wait for u to fry fresh? Even if fry fresh I think our malaysia ayam goreng kunyit order at normal shop dun take that long...
Spicy chicken totally out... Not even 1 pcs...
And waiting time is 45min...
During dinner hour...7pm...
And ok... Requested if original chicken avaliable?
Yes... But only rip.. Omg... I buy for kid... No brest/drumstick... So to have other option is also to wait for another 15min...
And I am a regular... Coz I stay nearby... And this is the only kfc here...in seremban 2... Near city park... And by the way... I took ori thinking of the time... But later I waited for 40min too...

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6:03 pm EDT
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KFC interview

I had an interview at a kfc she said I got the job had me do paperwork took pictures of my social security card and my ID said she would call and never called me again. I've steady had to keep calling her for help with the paperwork and now She had me wait for 2 weeks for her to call about my name being in the system she said She had to wait for this person to put me in the system I called her she didn't even talk to me all she said was could she call me back I understand everybody gets busy but I have had to keep calling her over and over again I even rejected 2 other jobs for her because she told me that's i got the job and to not do anything I'm very upset because now i have no job offers or anything .

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3:06 pm EDT
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KFC rude worker and dirty floors and tables, and drink area a mess

Took my grand daughter there for lunch, could not get over the rude worker, and how dirty it was, floors where not clean, table and chairs where dirty, and the drink area was not clean. Not happy, we may try it again, but if it is not cleaner, we will not go again. I also could not get over the price of a lg side 5.99, outrageous for a lg mashed potatoes with no gravy...

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L
2:16 pm EDT

KFC product

I hate your restaurants I've been told by an employee that yall keep the chicken from the day before and you re cook it and serve it to your customers, and if a piece of chicken falls on the floor you serve it to your customers any ways really what kind of restaurants are you running now I know why I get sick than your oils don't get changed like they should either your bathrooms are very nasty and dirty the floors are even nasty that right their turns me away serisouly yall need to go under cover and check it out

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4:14 am EDT

KFC manager being very rude to customers and her workers

I visit on Wednesday there was man ahead placed a order.He told the Hispanic young lady you forget to add a biscut.He said l don't want to swipe my card again. So the black lady reached in her pocket and paid for one for him.Then the manager looked on the screen to see if he paid for it.She told the lady she can't pay for customers food. He was old

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10:55 pm EDT
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KFC poor service

This evening I took my wife to the store listed below.
I have had mixed service at this store in the past to include
The store being locked well before posted operating hours.
Availability of product varies greatly. Most of this has been through the
Drive through operation.
This evening we went into the store and ordered two of the $5 fill up
Packages. The young lady informed us that the original chicken would
Be available in 6 minutes. When we asked about the crunchy she said it would be
12 to 15 minutes. We waited for the the original.
As we waited I watched the staff being lead by a supervisor that seemed very frustrated
And was running around trying to do things that the other staff who were standing around not
Doing any thing. I observed a line developing at the drive through. My observation was that the
Cashier who was working this station could not remember the orders and had to continue asking the
Kitchen what was going out next.
As the business slowed then a music player in the kitchen area was turned up and a RAP song was played
Not the best music to enjoy a meal by but as we were the only customers in the seating area I guess the staff
Felt it was OK. Nothing was said by the shift supervisor so I can only assume your corporate model condones
This atmosphere.
Next came people changing shift. New staff arrived and went to the back of the store. Then one of the staff
Who was getting had a female visitor. She parked in the Hdcp spot and left the car running while she came
In to tell here significant other that she was there to pick him up. Not a major thing but when your staff came to
Front and greeted her with the F-bomb pound enough to be heard throughout the store. Shift manager was on her cell phone
At the time so nothing was said to your staff. Friend hung around leaning on the counter and did not order any product
Lastly the shift supervisor the began running back and forth trying to talk to some one called her grandfather on the business
Line and then taking another call from the grandmother that she was coming in to order chicken.
This went on for three or four minutes. The grandmother arrived and then occupied the staff trying to order food
All in all I have to say that there was no sence of professionalism that I have seen in other KFC stores.
I would suggest that the owner or some of your corporate advisors check this store out as I am sure that this store is
Not representing your franchise in a professional manner
All of this happened around 3PM Sunday the 12th of August, 2018

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8:16 pm EDT

KFC customer service

Tables were almost all unclean with food and sauce on them when me and my family walked in. The line had two people in it ahead of us but it took a very long time for us to get our order in. When we ordered, the cashier gave us the wrong receipt with no customer number on it. Also your all gender restrooms really piss me off. There are exactly as many genders as there are world wars. 2.

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4:06 pm EDT
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KFC service

I went to kfc in Sandusky Ohio. I put in my order and when I got home I was missing 2 chicken wings and an order of potato wedges. I called them and they kept talking in the middle of me telling them about my order. I asked for the district managers number and was told they didn't have one available. I just wanted my order to be fixed so it was right. Obviously I didn't get that. I am very upset with this service .

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9:51 am EDT

KFC store service

i walked into the store at around 6:00 in the evening to get chicken and placed a order and paid for it by credit card.when they went to fill my order the woman came up to me and said they were out of chickenbreasts and would i like something else and i asked why you out of chicken breasts this early she said that i should come in earlier to get what i want i asked are you kidding she said no then proceeded to tell me that they were out of mac n cheese and asked if i would like something else thats when she said that this should not be happening and i said thats right they did not ask if i would like to wait for chicken to be cooked or mac to be made im out of luck this is the third time this has happened to us i asked for my money back and the manager came out without saying anything and just put the money back on my card then walked off without saying a word, i still can, t believe it, the people behind me shook there heads and walked out to, i hope this is not the way you want your store to be run i won't be back again to that store. frank drew

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1:03 am EDT

KFC bad customer service

An employee named NorFazziera was serving me as I ordered. As I walked in, she don't even give me a glance. She was already started packing up my order when I'm still ordering! She didn't even give a friendly smile or even an eye contact with the customers.
I hope the authorities can immediately take an action on this. You should provide them a training session so that they know how to serve customers.

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5:32 pm EDT
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KFC 2 piece meal

I just got home from kfc in West Helena, Ark. & am very angry. I ordered a 2 piece white meat meal
original deal. I also paid for it, however I received one breast & one leg. When I carried it to the cashier I was told they had no more wings. Here it is 5:00 & they ran out. I wasn't given the option to give more money & I would get another breast. Nor did I get my money back since I paid extra for the white meat. Very bad service if you ask me.

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9:05 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KFC - branch

I feel sorry about most of the branch in kfc here in Qatar that has no more enough worker. One time I experience very dissapoinment when I buy in kfc montazah I feel very hot and I saw there staff sweating very much that their uniform becomes so wet because of sweat and only 3 staff working with a several customers. Is this kentucky? I feel sorry about it.

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1:07 pm EDT
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KFC sevice from manager on duty. name ronny

My name is perry hitchcock I went into your store on golf links In Tucson. So my complaint is that I ordered the 3 pieace box meal all extra crispie all thighs at this time I was told that it would take 25 min to cook the chicken the cook just dropped the chicken to cook. I said ok thank you and left. 10 min later I came back and notice that then manager was serving extra crispy chicken there were 2 black people in the store ahead of me and they were servered extra crispy chicken. Then it was my turned to order and at that time I was told that it would take another 10 min. At this time I said well they got extra crispy ehy cant I? Ronny said I told you that it would that it 25 min to cook now I replyed if it took 25 min to cook then why did the people ahead of me get what they ordered and I cant. He then replied its another 10 min befor the extra crispy at this Time I left the store.
Date Aug 8th
Time 8:00 pm

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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