J&T Express
Reviews and Complaints

The driver is rude . this is not first time , it has been happened to my sister as well. I was not at home she said parcel has been delivered so i asked proof where she kept , atleast she can say that i pass to someone at home, instead she said call tyour house and check with high tone. She is really very rude.

If there is any proof updated in shoppee i wouldnt complaint she didnt as soon as she delivered yet when i ask for it, she voice note and say what you asking for delivery proof ? what proof ? Please take action on this rude driver. Everyone is working for their future and to live but these kind of people should have receive atleat a warning letter. thank you very much

Driver name : Amala

contact number she texted me : [protected]

One of the truck driver at the Samariang Aman J&T, Kuching claimed to have reached my house yesterday but our house CCTV didn't catch any J&T courier truck outside the house. He then claimed that he called me but auto reject when I didn't even receive any calls or did I turn on the auto reject option unless he is a scammer.

Lastly the customer service here is terrible. Like if they do not want a job I am sure there are honest people who would want a job.

Please do take action as I have always used J&T and being a leading courier service provider. I'm sure you'd want to uphold it to a certain standard.

In the midst of my crisis, your workers were having a jolly lunch.

Due to their improper practices, I have a brother-in-law who works as an on-call rider. On September 29, 2023, a deduction of 677 Pesos was made from his salary. They claimed that this deduction was due to an incomplete amount he had remitted on September 22, 2023. However, they only notified my brother-in-law of the specific amount nearly 7 days later. This raises questions because they conduct a daily audit of the total parcels delivered, rescheduled, and canceled. Therefore, they should have detected the discrepancy at the time of remittance. How can we be certain that the amount my brother-in-law remitted on that specific date was incomplete when it took them almost a week to notice the missing amount?

It's puzzling that they are pinpointing my brother-in-law as solely responsible for this deduction, even though they are aware of a system issue that might have caused it. Charging a worker for an amount without valid reasons is unjust. I firmly believe that this concern should be addressed by the management, as it was their responsibility to ensure the completeness of the remitted amount. I hope this situation is appropriately addressed with the appropriate consequences.

Please note that this happened at GMA, delivery hub.

Here is our contact number for update: [protected].

Last February 2023 I received a faulty item from an online shop, it was a drone and want to return the item And contacted j&t customer service, but no action from their side. because it was cash on delivery I tried to return it because it was clearly a scam. but the j&t customer service told me not to and wait what their investigation will come up to and I bet there is none. receiving a faulty item and the seller just blocked me instantly after the driver delivered it is clearly a scam. I have contacted them multiple times but until now I haven't received my refund or any communication from j&t.

Dear J&T,

I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the recent experience I had with J&T Express in relation to the delivery of my parcel, with tracking number [protected]. I believe it is essential to bring this matter to your attention as a loyal customer, in the hope that it can be resolved promptly and to improve the overall quality of your services.

On September 21, 2023, I was expecting the delivery of my parcel from TikTok Shop. I had received notification that the delivery would take place on this day. However, at approximately 7:00 PM, I received a text message from your delivery personnel requesting me to prepare payment, which seemed unusual as there had been no prior delivery attempt. Subsequently, when I inquired about the delivery status, the delivery personnel informed me that the parcel would be delivered the next day.

To my dismay, the TikTok app indicated that there had been a "failed delivery attempt" on September 21st, despite no actual attempt being made. This inconsistency in the tracking information is concerning and has caused confusion on my end.

On September 22nd, I attempted to contact your assigned courier via the provided contact information but received no response. This lack of responsiveness further compounded my frustration.

Finally, on the same day, at 9:00 PM, I received a message that a delivery would be attempted. This late-hour delivery attempt was highly inconvenient and inconsiderate. Once again, there was no actual delivery attempt, and the status was updated to "failed delivery."

I find this level of service unacceptable and unprofessional. As a customer, I expect clear communication, adherence to delivery schedules, and accurate tracking information. The experiences I have detailed have caused unnecessary stress and inconvenience.

I kindly request that you investigate this matter thoroughly and take appropriate actions to rectify the situation. Specifically, I am seeking clarification on the actual delivery status of my parcel, as well as a resolution to ensure that such issues do not recur in the future. This could include a redelivery of my parcel at a convenient time, improved communication practices, and a review of your tracking system's accuracy.

I appreciate your prompt attention to this matter and request that you respond to this complaint. I value your company's reputation and hope that we can work together to resolve this issue satisfactorily.

Thank you for your immediate attention to this matter. I look forward to a timely resolution.

Sincerely,

Condao, Johaine A.

[protected]

The parcel stuck at J&T Shah Alam Gateway since 14/9 and no any update on parcel delivery.

There a lot of stoled issue at this inbound too, this time my item price a lot sir so that i file a complaint here. i will go to police station to make a protection report for my parcel, i also screenshot this chat to make a prove as i reported to your HQ, so i dont hesistate to make further action due to your service!

I received and paid 802 pesos parcel delivery from j&t today. I found out that I have no order coming from Tiktok seller. I thought it was from shopee coz im expecting order anytime this week. When I opened my parcel it is just a used cellphone case. The rider did not return my money coz he already click the POD. Na scam talaga ako ng tiktok 🤬 wtf….tiktok scammer knows my complete name and address how come? My account is private… be extra careful next time when accepting delivery from j&t lesson learned 😞

Good morning, I am Redem Paul M. Yap
College teacher here in Davao City one of the victims in scam.
I saw the item in facebook.
Please review this store immediately
([protected])
Address: pampanga, floridablanca, pampanga, santo rosario (malabo)
To davao del sur davao city, sitio eskwela moraga compound, brgy catalunan grande davao city
Order number:[protected]
Item:smart watch
Date: 2023-09-17
820-a001 00
3pcs
Weight 0.1g
Cod 900 pesos
Victim citizen
Redem paul m. Yap, lpt
College instructor
[protected]
This store (m/a store ph) is a scam

Parcel yang saya terima telah dikoyakkan oleh courier , dan juga barang yang saya order telah dicuri/hilang ( foundation/makeup) cuma ditinggalkan free gift sahaja . Parcel saya juga stuck beberapa hari , selepas saya terima parcel yang saya order pada 6/sept/2023 dan akhirnya sampai pada 17/sept/2023 saya telah mendapati parcel saya telah dikoyakkan dan foundation saya telah dicuri/hilang hanya tinggal (beautyblender/eyebrow pensel/brush/pouchbag/blusher) . Juga saya dapati parcel saya telah digam menggunakan gam j&t . Disini saya ingin meminta tanggungjawab dri pihak j&t kerana suda jelas bahawa parcel saya telah dikoyakkan dan barang saya( foundation) telah dicuri/hilang. Saya juga telah memaklumkan perkara tersebut kepada saller(shoppe) dan juga staff j&t(cawangan kota marudu 89100/89108) saller(shoppe) juga suda mengesahkan bahawa parcel saya memang telah dikoyakkan oleh courier j&t , dan saller juga meminta saya untuk tidak refund parcel saya kepada dia , kerana ini suda jelas bahawa parcel saya telah dikoyakkan oleh courier j&t , saller juga meminta saya untuk claimkan wang tunai saya sebanyak RM101.00 kepada pihak j&t . Kemarin pada 17/sept/2023 jam lebih kurang 12TENGAH HARI saya telah pun pergi ke cawangan j&t kota marudu , dan berjumpa salah satu staff (ELESA) yang bertanggungjawab atas parcel saya . Saya juga telah memaklumkan dan memperlihatkan bukti bahaha parcel saya mmang telah dikoyak oleh courier , staff j&t juga telah meng’iyakan bawa benar parcel saya telah dikoyakkan . Terimakasih

The product recieved is a mixi and mug thermostat charger.The thermostat is not getting charged or the blue light is not continously on while charging.The slot used to make hot coffee also not working.Its taking too much time to do that process.The procedure for using the product is not given in any manual.I need to return back the product if its not working.

Good day!

I would like to file a complaint to the delivery driver Chrstn Quijado who delivered my item today. He was upset as he could not find my address. He was in a different house and told me over the phone that "next time ma'am ha ayaw pag gamit og laing address" (next time ma'am do not use a different address) GAGO ka pala! Of all courier drivers, you're the only one who CAN'T find our address. The NERVE to tell me to not use a different address! So what do you think our address should be?! Should I ask you and get permission what should be our right address from you?!

I hope you'll sort this out cause I DON'T WANT HIM to deliver any item to our residence as I'm constantly purchasing with Shopee. EVER AGAIN!

The bank, light and water company can find our address except him! If he doesn't know then he could have asked nicely instead of saying RUDE and being DIRESPECTFUL!

TERRIBLE!

At 2.17pm Friday 15/9, i received message from J&T service that my item is ready for deliver (hp no [protected]). The the courier sent me photo of the items but put it at the unsafe spot that open for theft (refer photo). I immediately replied text that i’m outside and it cannot be put like that but no response received until now (2.38pm). I mentioned that it is not acceptable and deemed unsafe and still no reply. Since i am yet to see my item, the liability and accountability still not transfered to me. Please be informed and please tell your courier to be more vigilent and having common sense on matters like this. For small item, i have no issue to hide it properly at the door but this one is exceptional. Thanks.

Pada 5/9/2023 saya telah menerima parcel dlm keadaan bungkusan seperti telah dibuka. Setelah melihat gambar parcel sebelum pengeposan saya dapati memang berlaku pencerobohan barangan saya. Saya juga dapati salah satu inner jabatan hilang. Sepatutnya sy menerima 25 helai tetapi hanya 24 helai yg ada didalam parcel. Sy juga telah btanya dgn pihak pengirim memang jumlah yg dihantar adalh 25 helai. Saya harap pihak tuan dapat mengambil maklum perkara ini kerana sy telah mengalami kerugian. Berlakulah jujur kerana barangan tersebut adalah hak orang lain. Sekian terima kasih.

I got my parcel after the 3rd attempt of delivery. In the first attempt, I was at our school (med school) for whole day (8 am - 5 pm) so I wasn’t able to answer ALL THE RIDER’S calls. We were having a discussion from 8-12, and my lunch break was only from 12-1 pm. The rider called again but I wasn’t able to answer it because we were in the laboratory. I also couldn’t send her text messages because I have no load and didn’t have the time to do so since I was studying for our quizzes. My travel time from the school to condo was 1 hour. For the 2nd attempt, she was calling again but I was in our school again and taking the quizzes. Also, I wasn’t able to answer her calls by 11 am since I was commuting and didn’t hear my phone rang. I went to see if she was still there but they said that it was her break time. For the 3rd attempt, I was able to finally get the parcel. HOWEVER, I DIDN’T LIKE THE WAY THAT SHE TALKED TO ME. She asked me, “Why aren’t you answering the call? I called for so many times already.” I said that I was at the school for the whole day. And she said, “You should’ve texted me. I don’t know if what’s inside your parcel is important. And I cannot guess what to report to the office because I don’t know the reason why you’re not getting the parcel. It leaves us bad feedback because the parcel couldn’t be delivered for so many times.” I didn’t speak anymore because her face looks grumpy, and I can feel the IRRITATION AND ANNOYANCE in the way she delivered her words. I was so offended. I hope this won’t happen to other customer. MS. JAMAICA VELASCO needs to control her temper. Thank you.

This is her info:

J&T EXPRESS MANILA

JAMAICA VELASCO

[protected]

August 30, 2023 7:30pm

I received a text from j&t na idedeliver yung parcel ko. Mga 8pm considered na gabi na, tumawag yung rider na oras na ng pahinga. Yung boyfriend ko yung nakasagot sa tawag na yun, kasi may ginagawa ako that time, but the rider was sarcastic di na sinabi yung about sa parcel na idedeliver mali ang pag approach nya. Nakakasira ng relasyon eh. Dis oras pa ng gabi tatawag pa, pwede naman sigurong ipagpabukas na. Can I ask, hanggang anong ba dapat ideliver yung isang parcel?

I purchased the item on shopee but J&T express drivers didn't deliver my parcel for 3 day,I did call up to J&T express customer service, regarding my parcel and they said will inform driver,and also told customer service to inform driver that I'm not around can leave it on the window or doorstep,but the driver didn't do so,and I check the status that unsuccessful delivery,I was shock ,next day I call up customer service again my parcel,also told me the same thing will follow up and inform the driver,but customer service told me that driver got call me but I didn't receive any call from driver ,but till now I'm still not received my 2 parcel,

August 17, 2023 at 1:00 pm a Delivery rider from J & T delivered a parcel from Shopee at Cainta Green Park Village, Barangay San Isidro, Cainta Rizal.

Delivery Rider is Romeo Sibayan

Parcel is at P980 only. Delivery rider is asking for P1,030 or an additional 50 pesos from delivery fee. According to the Delivery rider it is an additional fee requested by the village. Upon asking the guardhouse, this is a one time payment upon entrance of the courier.

The courier, Romeo Sibayan is asking an additional P50 pesos to EACH his delivery parcels to ALL the homeowners with orders within the village. He is making the P50 entrance as an alibi to ask ALL the homeowners with parcels an additional P50 per parcel.

If he was delivering to 50 homes, that would equate to P2,500 of unaccounted extra delivery fee.

This is a clear case of fraud and extortion from this J & T rider and a bad representation for your company.

Good Day!

I am writing this letter to bring your attention that I was scammed with the product I received from the seller "Figlia" which was delivered last August 15, 2023. I ordered a black school shoes and it so happened the item I received was 2 pair of sandals with damage. I am so disappointed. I am asking a help from your good office that to contact the seller and give back my refund amounting P1299. (One thousand two hundred ninety-nine). I already returned the item last August 16,2023 at one your satelite here in Cebu City, specifically at Lahug, Cebu City.

I have been a regular client of your business. I am looking forward for instantaneous action with regard this issue.

Yours Sincerely

MA. TERESA Y. LIDON

Complainant

I would like to make complain regarding Order no. [protected] which was delivered in 05 August. A certain May with a handphone number [protected] in 03 May at 0247pm called and asked if I want to proceed with my order and I said yes. I paid PHP1,200 to J&T rider and only got 2 x 500grams instead of 4 x 1kilos. Missing 3kilos.

Pls help to assist and investigate the problem.

Thank you.

Mary Ann A. Jose

[protected]

38 Baltazar St, 10th Avenue Grace Park Caloocan City Philippines, 1400

My parcel was to be delivered last August 11, 2023, but I was unable to receive the parcel because I was away. I received a text message on August 13, 2023 at around 9 PM that my parcel was going to be delivered. By August 14, 2023, I received the same text message. To my surprise, Shopee notified me that the parcel will be returned to the Sender. This infuriated me as the rider did not make any delivery attempts nor contacted me.