J&T Express
reviews and complaints

On 26 July 2023 2:30pm the jnt permy call me to collect my item although he has send my sisters in law item at the same address.in 2 weeks the new rider did not send my item. he brought the item in the shoppe saying it was out of delivery but he brought it back to jnt center again. more than 2 times he brought it like that. even though he also sent my sister-in-law's item to the same address. maybe the rider has a problem with me because i always asks where my stuff is. that's why he didn't send my stuff.

I ordered a globe sim I saw from fb and it was shipped through j&t... I would like you to take action on bogus sellers pls and since mine is a sim and tom is the deadline for sim registration pls do something... I've been calling the customer service for a week now but til now I got no response... I got may parcel last week july 17, 2023 and i"ve got a txt message from customer service july 18, 2023.

first of all the parcel was delayed for a very long time at J&T LDC JURU 602 from 11 July 2023 to 18 July 2023 and the parcel was out for delivery on 19 July 2023 which is a public holiday for Awal Muharram. My address is in the office area, so there is only one guard on duty. soon as I received the notification that my parcel was delivered I call the guard and he inform me he received no parcel. so today 20 July 2023 I check the area and haven't seen any parcel. when I check the proof of delivery it was a screenshot image that the delivery man sent to the receiver. unfortunately, that was not my number, and the picture in the conversation is not in my office area. I try to reach for jnt hotline number but no answer.

Hye

Ade 2 parcel customer yg saya post out 11/7 & 13/7 tak sampai lagi. Saya nak tahu brg ade di mana? Knp tak bergerak² lagi?

Berikut adalah tracking no:

[protected]

Order date: 12/7

Location: barang ade di Kuantan. Tracking tak bergerak dari 17/7

[protected]

Order date: 11/7.

Location: Barang masih di Melaka tengah dari 12/7 sampai harini.

Mohon tindakan segera

Terima kasih

Our company adopted the "NEXT DAY DELIVERY" service due to an urgent parcel, unfortunately, the parcel didn't reach the recipient the next day.

We sent the parcel on 14/07/2023 but the recipient received the parcel on 17/07/2023 and not on 15/07/2023. The airway bill number is [protected]. Right now, would like to request compensation in this matter.

Kindly take action immediately. Thanks.

Hello J&T, I am a seller who would like to make a complaint about my customer's item (tracking number: [protected]) which has been held for a long time at the hub. The delivery of the goods was made on 26 May 2023. In fact, the goods were detained on 29 May 2023 at Transit Center PRK GATEWAY - KAMPAR until now 15 July 2023.

Please check this item or give compensation if lost.

Parcel delay selama 2 hari,parcel berkenaan masih belum sampai,tapi parcel kedua sudah sampai,persoalannya kenapa parcel yang lebih lewat yang sampai dulu,kenapa parcel yang saya selitkan no tracking dekat bawah masih hold lagi dan yang sudah sampai? Boleh percepatkan tidak?

Barang yang lewat boleh sampai dulu ,barang yang dah ada tapi saya masih belum dapat

This is in reference to the document sent through j&t express abanao baguio branch. It has been 4 days since the document was handed over the office for delivery but upto now, the document has not been picked up by the rider. It has been 4 days and the document has not been shipped! Its not even in the system as I am tracking down the statua of the document delivery. May I respectfully follow up this and have this expedited! This is my first time to use j and t express service for docs delivery however, it has been with too much delay! Please expedite delivery of tracking number [protected]. I am very displeased with the service due ro unreasonable delay of shipment

Pada 29 april 2023, saya telah menghantar printer utk penamatan kontrak bersama j&t. Pihak J&T perlu membayar semula

deposit sebanyak Rm500 kepada saya selepas pemulangan printer tersebut. saya telah memaklumkan kepada pihak

manager J&T bdr sri permaisuri bernama (Bobby/Firdaus) no tel [protected] melalui whatsapp bahawa saya telah

menghantar printer tersebut kepada staff beliau. Dan beliau setuju utk memulangkan deposit Rm500 ke saya kerana printer

tersebut berada dalam keadaan baik dan lengkap. Urusan pembayaran semula ini mengambil masa 3 ke 4 minggu seperti

yang diberitahu Bobby. Namun setelah 2 bulan berlalu sehingga hari ini, saya masih belum menerima pembayaran semula

deposit saya itu. saya menghubungi semula Bobby dan bobby meminta saya menghubungi pihak atasan bernama

Markoh(+[protected]) utk bertanyakan status pembayaran semula deposit saya. Namun saya masih belum menerima

bayaran saya sehingga hari ini Tujuan report ini dibuat bagi siasatan lanjut. Terima kasih

A delivery rider called, I answered in a respectful manner but the respond of the rider was shouting stating that he is waiting outside my house for 5 minutes. I was in school and my mom wasn't at home as well. I explained everything, offered possible solution but the rider was ready rude. I know deliveries has 3 attempts and the rider was refusing to deliver my package the next day when it was the time I was home. He stated "If you're not going to leave school and go home I will not deliver your package anymore and you can just reorder again, I don't care and it's not my fault". The rider was really inconsiderate of my situation knowing that I'm in school and I can't leave until my class finished, which is until 9PM. I wanted an action on this, it was ready a frustrating situation that I went to. The delivery tracking number was, [protected]. His name was "KIM".

Sir/Madam

Good day!

Just to inform you that i received wrong item (black skirt) instead of Filipiniana Barong Modern Dress last June 5, 2023 (Monday), I already report this matter to Lazada and they refer me to your Good Office (J&T Express). Hoping that I can refund my payment amounting Php358.00.

Kindly see attached file.

Thank you,

Mary Ann

At about 11.45 this morning 3.6.23 I received a parcel containing 2 Chanel

bags delivered by J & T Express although I never ordered them. I paid $50 to the delivery person who said she did not know what the contents of the parcel was. I had no choice but to report the matter to the police which took custody

of the item. How do I claim my $50 back?

Nung itry ko na buksan yung dumating na parcel ko, napansin ko na nakatape yung normal packaging ng parcel ng J&T. Pero normally, hindi nmn dapat nakaganun yun, wala dapat tape yun. Pagkatanggal ko ng tape, tila bang bukas na yung packaging kaya siguro may tape na siya. As per my order receipt, 5 yung items nandun sa loob kaso pagkabukas ko, 2 nlng tapos iba pa yung laman sa loob. Di yung expected ko na inorder. I was so disappointed kasi, baka pinalitan nila yung order ko. I wasn't able to take a photo of the packaging since akala ko normal lng yun kasi ilang beses na rin ako nagpadeliver sa J&T.

barang lambat sampai kenapa jnt peram barang orang lama2 ni! dah lebih 3 hari barang dekat jnt cdc 316 segamat tu oiii! tolong ya buat kerja elok2 sikit org dah bayar services buat lah kerja ni dok peram barang lama2 apelah haih. harap dapat bagi dengan segera barang saya!

Standard Local J &T baka naman may balak kayong I deliver yung parcel ko na 3 weeks konang I naantay. Hangangangayon nasa sorting facility paren. May 5 pa yung huling update sa app ng transaction ng order ko. NAKAKA GALET SOBRA. Hindi ko alma kung bakit sobrang tagal, hindi naman overseas yung pinag orderan ko nasa Puerto prinsesa palawan lang naman.🤬🤬🤬🤬

I ordered tumblers 32 unit on 30 april thru shoppe. I received 7 tumbler on 8 may in 2 separate parcel. Informed by seller that she pun the others 25 unit in a box that currently in j&tshahalam gateaway.

However until now 19th of may i didnt received my other 25 unit due to unsuccessfully delivery/ claim penerima enggan menerima bungkusan. And product return to seller. But seller just inform the item was missing.

The last port was in CDCKLANGJAYA 303.

from 14th may untik 19th i didnt received any call or message regarding the item, so how can i reject the item?

Good day po! I buy a pair of watches on facebook adds from saudi watches. Ph address: batangas lipa city, antipolo del norte.Courier j&t express sender address batangas lipa city branch. Receiver adress, j&t narra branch palawan. J&t parcel tracking# [protected] parcel #[protected] I return my parcel because of the problem lack incomplete and fake items I submit to the supervisor of j&t narra palawan branch but after 2weeks when I inquire asked them he told me that my parcel I want to return to them is being rejected but I submitted my proof evidence and screenshot and a letter to refund my money. Pls helped me to bring back my money and solved my problem from the seller and the courier j&t express.

On 2 may I asking tiktok shoper regardung my parcel.. After check.. My parcel already delivered.. But I nok receive.. So I check at trancking j&t.. I found my parcel stuck at j&t is under invertigation.. So I have.. I want my parcel.. If not have.. I want j&t refund back all my money.. Around rm40 something..

The tracnking no is [protected].. My nme is noratikah ismail.. I saw my parcel still at drop point cdc kempas 314.. Already 1 month I still waiting..

My package has been in J&T Menjalara since 7 May and nothing has been done to deliver the package. Tried calling the branch, but number no longer in service. Tried contacting Shopee, of course, they can't do much also...

The feedback I got from Shopee customer service is they will try their level best to get the courier to send. I have been contacting them since 2 days ago but nothing has been done.

Today, Shopee customer service said they must have overlooked and this is not a good excuse.

Good day, how to return and refund a parcel po. Wrong product po ang binigay ni seller. Scam po ata ito. Hindi po ako umorder ng wet wipes. Iccancel ko po sana yung order pero hindi na po nagrerespond si seller. Hindi na rin po macontact si seller. Nung naisearch ko na po sa facebook yung shop, dun ko lang po nakita na scammer nga po. Too late na po, pero sana makarespond pa rin po kayo na marefund ito.

Ito po yung waybill.

[protected]

Thank you po. Sana po makarespond po kayo.