J&T Express
reviews and complaints

The courier person bluntly just throw my parcel without calling/ honking/ pressing the bell despite it is stated there fragile. Atleast he could call and just leave it at the gate after informing me.
Whose going to bare the cost if it is damage! And this is not the first time j&t giving me a hard time. Please improve your service!
*please refer to the picture for the proof of item with fragile sticker

I check the delivery status from my shopee account and it shows delivery unsuccessful while I didn't receive any call for your delivery guy!
Please resend my parcel ASAP and explain how can your guy do this to the customers!

Tracking number: [protected]

Call the number as provided but no one pick up! Talk to the live agent it keep repeats that my parcel is ON HOLD status while doesn't help on anything!

This create so much hassle!

Kaca di permukaan papan printer pecah remuk. Printer telah dibalut dengan buble wrap yang tebal, salotep dan kotak yang tebal. Malah telah ditampal dengan perkataan fragile. Semasa barang sampai, sudah berbunyi kaca bergesel satu sama lain. Bila dibuka kotak dan balutan, body printer elok, tetapi bila dibuka penutup, papan kaca itu pecah remuk.

[protected] nombor tracking
Tarikh pos 24nov (j&t gong badak, kuala trgnu)
Tarikh sampai 25nov (tanah merah kelantan)

Emel : [protected]@gmail.com
No tel : 011 [protected]

Saya belum dapat barang saya

J&T express (Sg. Lokan hub) doesn't provide a good service to their customer. My parcel has stuck at this hub for a very long time than expected (between 1 week from the date stated in shoppee apps). After several self collection at this hub, I had noticed that this hub had a bad management and bad organization. All parcel was not well care by their employee during unloading from their truck. This is a bad reputation as a courier service provider. And also during self collection, my parcel has not be found and they ask me to come again next time.

This complaint submit for J n T to find solution ASAP.
Thanks.

I would like to complian to j&t express kapayan branch about my parcel was on hold more than 3days.. And my parcel dind't out for 1day on 23nov2020.. Why?

To whom it may concern,
Tracking number: 620970300065
I just got notification from J&T system that my item was successfully delivered. Unfortunately, I did not received the parcel at all. FYI, my item supposed to be delivered earlier than that. After checking with J&T, they put my shipment under investigation. But, when the due is come, which need to be delivered by 23/11/2020, suddenly the J&T stated the "Item Delivered".
I have checked and asked my neighbours, there's no item wrongly sent and, from the CCTV footage shown, there's no J&T staff sent the parcel around 12pm-12.10pm (23/11/2020) to my house. None. I hope this issues is taken seriously when something has mislead by the irresponsible J&T staff.
Also, I have contacted one of the J&T staff (SGR 605), through whatsapp, and he mentioned that the item was not delivered yet. They are still looking for the item. And the "DELIVERED" notification it's just simply done by HQ people.
Your understanding is much appreciated.
Thank you.
Regards,
Ms Azie [protected])

Hi, J&T Express:

Yesterday (21 Nov 2020) i send out parcel using your company logistic. I online seller from shopee. Due to some J&T system error, around (6.30-6.45pm) my parcel never updated in my shopee system, but parcel already send out by J&T. When i facing this issue, i try to call service center J&T, but Too Bad no people response or answer phone. Looking for Live agent also just say is shopee issue. Ask me to looking for shopee customer service. In the end, I go sending point (PCP JOHOR JAYA 412) to double confirm with ur staff, they still remain NOT their false. After investigate is your staff MISTAKE, they never do their part to updated on system. I can't accept their attitude on work. Sorry to saying that.

I don't want to blame anyone, i just want to solve the problem. But today is very bad experience for me. I hope, next round your staff can put more attention when system come out error.

Thanks for your patience, to see my feedback. Hopefully in future, will improve your service.

I attach some picture to prove it, please review. Thank you
(Shipping Timing, Date NOT match. )

On time parcel never receive and go to self collect also ask to come tommorrow. The contact and communication system also very bad. No have proper guideline to one branch to another branch. The worst courier service.

Sent a parcel full of festive cookies, a pair of t shirt, and a card for my hubby in singapore.. It was 0n 11.11.2020.. The cs checked through all the items and even paid rm53 for the parcel.. I tracked my parcel till yestersay it showned parcel been delivered out from international airport. Yesterday evening about 3 pm the tracking result shocked me when it showned as on hold items damaged. I called jnt they told my parcel will go for auto disposing. I want back my parcel.. No matter what. Im not paying a small amount of money and it is the dissapointment given by jnt.. Im totally unhappy with this.. I demand an explanation and I need back my parcel and my money.. Im not paying to dispose the item im paying for my hubby to taste the food.. Such a irresponsible courier service

630146417664 shipment arrive at kota bharu from 17/11 but until now still not do delivery to me? Your company promise will delivery next day but now already pending 5days? Cll hq but your customer svs ms zunaini so rude and mention my cll already under complaint but no any f/up done by ur side and no one cll me f/back? Please hire others person not like your cs, so rude and not responsibility my complaint

Staff yang buat penghantaran barang/parcel ke rumah keterlaluan..sangat kurang ajar.. main campak barang suka hati dekat garaj sahaja.. tak ada orang dekat rumah..so kerja senang sign penerimaan sendiri dan lempar dalam garaj suka hati... Tak payah kerja kalau malas ! Please lahh takbdapat brain orang macam ni

I want to report rude workers from J&T Jejawi, Perlis. They were throwing around parcels including the ones that were marked FRAGILE. When confronted about it, they said that it was because of lack of workers. In my opinion, that is not an excuse to be handling customer's parcel. They even dared us to report them but when asked for their names, they refuse to give it out. They also said that next time, opt for other delivery services instead of using J&T. Should your worker be saying something like that? Encouraging us to NOT utilise your service? I am really disappointed with the service I received as a consumer. I would really appreciate it if the workers are taken actions upon. Though I do not have his name, I do have his face. Please consider appropriate actions due to the disrespectful worker towards customers and the company itself. Thank you.

At this pandemic issue moment, I believe all your delivery staff should wear a mask during your business hours, especially delivery stuffs to any of the consignee's premises.

One of your chubby staff today in black at top and bottom and the worst is his wear mask beneath his chin, delivered a parcel to my premises herein Taman Kok Lian Jalan Ipoh today. Whereby he was advised by one of our staff here to wear his mask properly, however he was refused to do so by answered "pakai mask tak dapat bernafas boleh mati oh.."

I'm wondering what are you going to do with your staff that never follow SOP at this critical moment?

I have bought goods from shopee. The goods were sent from ipoh perak. The goods are sent through j & t service, from ipoh perak to temerloh pahang. When I received the goods I saw damage to my package. This causes damage to my goods. Such as friction and scratches that are quite deep. This causes me to be dissatisfied. J& t workers are not careful about goods customers...

Dear Sir/Madam,

Good day! This is to file a written complaint to a certain sub con from Lipa branch - EARLVIN BOLANOS. I sent my parcel last week and received by my buyer Nov 3 or 4. It was from my online shop but since I just set up a week before I sent my parcel, I thought it was COD mode of payment. However after much time checking with the online shop customer service, it was sorted that I just sent it as a regular shipping which my buyer paid for 238. Upon receiving the parcel, she immediately sent me a private message thanking me for the package and the freebie I gave her. I sent a message to Chester Mayon QA of J&T Lipa branch and he handed the phone to a certain Earlvin Bolanos. This guys doesn't even know how to execute due process. As soon as I spoke to him, he just insisted that there was no payment made by my buyer, and he will fight for that. Which irritated me. Let me remind him that I am the customer and that he should listen first before making any judgement. He didn't give any resolution. He is asking for a proof. Okay, how the hell will I get a proof? the money was handed to the courier as per my buyers instruction, and never did it happen to any courier company to take a picture for a COD right? You take pictures as a proof that the parcel was delivered but never for payment because I know for a fact it was illegal to receive for j&t courier especially for a regular shipping right? He insisted he will fight for the courier.. ahm okay, you'll fight for what? Again, without any proper investigation? So, where is the due process? Where is the fair trial? Lastly, he is a bit rude and inconsiderate. He kept on saying since there is no proof he will fight for his courier. This is really disappointing. Your company and service is okay. But the people working below needs more training. I think they should know how to take care of their customer and the customer will take care of your business.

I have send 3 parcels.. 2 delivered 1 return to store.. As 3 oso for the same address.. Contains was cookies cz of din care of it al smashed, broken.. I do told them to handle it carefully or written on it as it was food.. 1 parcel have not reach.. When I track the code shows they send to wrong place.. I'm not satisfied with the service in the way handle the goods..

The delivery man called me but didnt speak clearly so I ask him to repeat himself, then he seems to be annoyed and said very rudely what, what u talking larh, so I asked him is it that the parcel is arrived? He replied yes larh with impatient tone and say you want me to put it at the guard house or you come down and take, I said i'll go down and get it, then he said okay faster larh. This man speak very rude and impatient like he already called and waited me for long time. Hope this will not happened again, please discipline them to be well mannered.

Hello J&T team,
I'm Mogan Ramalingam (Sender). At here express my disappointment regarding your subordinate and they can't fulfill my request. On 13/11, I been contacting your customer service. I was telling about urgency on my parcel. As per your delivery promise 2-3 days, but till today the parcel in Klang. Don't give your customers plenty of excuses (too much of packages). Feel very bad. After this do not choose J&T... Good bye...

Date - 13 November 2020
J&T's delivery service is the WORST in Malaysia! In the past 1 month, all their drivers refuse to deliver my parcels to my office. When I questioned them, they gave an excuse of having too many parcels to deliver, hence they don't have time to deliver to my office. They just leave the parcel at the lobby. Too many parcels to deliver doesn't make it a valid reason for not delivering the parcel to the rightful recipient. And when I said will complain bout their bad attitude and service, they replied "okay" and gave me a thumbs up. They should be punished for this type of bad service because I'm not the first to complain and I'm sure I will not be the last.