J&T Express
Reviews and Complaints

1. 650071213526
2. 650071633460

Despite arrived in Kota Kinabalu, the two parcels are still not delivered yet to the address given.

From 3.1120 until now (30.11.20) I still didn't receive my parcel. It's been 27 days already. Last updated was on 10.11.20 which is outbound status in transit center air kota kinabalu 502 west coast division. I already call the j&t express sabah branch office (088-233323) many times but call not answered. Besides I already call customer service call centre hotline 1300 80 9000 but no option for inquiry and complaints for sabah & sarawak area.

Tracking no: 650065151211

How long you hold & keep the parcel before sent it ou to customer? Should I make a police report?

J&t Sungai Lokan, Penang. Sorry to say, but sangat melampau! Tolong lah tukar pekerja. Saya betul2 hilang sabar tapi masih tahan. Barang stuck kt situ terlalu lama. Bila call, buat aduan lepastu kata barang hilang. What? How dare dia kata mcm tu! Habistu? Kalau barang saya hilang, nak saya buat apa? Redha dan terima ketentuan? Macam tu? Tolong tukar pekerja kat situ atau saya tread bitter kat Twitter! Terima kasih. Pekerja yang sangat tak bertanggungjawab. Service so [censored]ing bad!

I want to complaint about how the runner of J&T delivered the parcel. Here are some videos of my cctv to show that how the runner deliver the fragile parcel in inappropriate manner. I hope J&T can take the responsibility about how to train and choose the runner to give the company a good image, and to ensure that the parcel can be delivered in safe and guarantee without

I have couriered out the parcel on 10.11.2020. But the parcel still do not delivering out until now to the buyer. I have called to the center to requested about status and it said the parcel not scanned yet therefore still in Bayan Lepas, Mahsuri branch. However, I have also went to the branch to check and confirm for several times. The staff said it has already sent to the hub. But when I tried to requested the parcel back, they seems like very refused to help and just told that they will check and update to me. At the end, I just can't do anything and sit back to wait for J&T proceed. I just want to know how long will J&T take to resolves this issues. I neither can get confirm from the main branch and the sub branch about the process and also to requests back the parcel immediately.

It is almost going to reach a month for this parcel sent out to the branch to date. Kindly advice how this issues to be resolved?
Is this parcel been stolen or it is still at the hub? And when the parcel will be sent out? Or should it be return to me if J&T has no intention to send out this parcel to the destination?

Thank you.

my product from 13th till now still never received. how long days i wanna wait? now almost 3 weeks? then jnt never respond any call from me

The courier person bluntly just throw my parcel without calling/ honking/ pressing the bell despite it is stated there fragile. Atleast he could call and just leave it at the gate after informing me.
Whose going to bare the cost if it is damage! And this is not the first time j&t giving me a hard time. Please improve your service!
*please refer to the picture for the proof of item with fragile sticker

I check the delivery status from my shopee account and it shows delivery unsuccessful while I didn't receive any call for your delivery guy!
Please resend my parcel ASAP and explain how can your guy do this to the customers!

Tracking number: [protected]

Call the number as provided but no one pick up! Talk to the live agent it keep repeats that my parcel is ON HOLD status while doesn't help on anything!

This create so much hassle!

Kaca di permukaan papan printer pecah remuk. Printer telah dibalut dengan buble wrap yang tebal, salotep dan kotak yang tebal. Malah telah ditampal dengan perkataan fragile. Semasa barang sampai, sudah berbunyi kaca bergesel satu sama lain. Bila dibuka kotak dan balutan, body printer elok, tetapi bila dibuka penutup, papan kaca itu pecah remuk.

[protected] nombor tracking
Tarikh pos 24nov (j&t gong badak, kuala trgnu)
Tarikh sampai 25nov (tanah merah kelantan)

Emel : [protected]@gmail.com
No tel : 011 [protected]

Saya belum dapat barang saya

J&T express (Sg. Lokan hub) doesn't provide a good service to their customer. My parcel has stuck at this hub for a very long time than expected (between 1 week from the date stated in shoppee apps). After several self collection at this hub, I had noticed that this hub had a bad management and bad organization. All parcel was not well care by their employee during unloading from their truck. This is a bad reputation as a courier service provider. And also during self collection, my parcel has not be found and they ask me to come again next time.

This complaint submit for J n T to find solution ASAP.
Thanks.

I would like to complian to j&t express kapayan branch about my parcel was on hold more than 3days.. And my parcel dind't out for 1day on 23nov2020.. Why?

To whom it may concern,
Tracking number: 620970300065
I just got notification from J&T system that my item was successfully delivered. Unfortunately, I did not received the parcel at all. FYI, my item supposed to be delivered earlier than that. After checking with J&T, they put my shipment under investigation. But, when the due is come, which need to be delivered by 23/11/2020, suddenly the J&T stated the "Item Delivered".
I have checked and asked my neighbours, there's no item wrongly sent and, from the CCTV footage shown, there's no J&T staff sent the parcel around 12pm-12.10pm (23/11/2020) to my house. None. I hope this issues is taken seriously when something has mislead by the irresponsible J&T staff.
Also, I have contacted one of the J&T staff (SGR 605), through whatsapp, and he mentioned that the item was not delivered yet. They are still looking for the item. And the "DELIVERED" notification it's just simply done by HQ people.
Your understanding is much appreciated.
Thank you.
Regards,
Ms Azie [protected])

Hi, J&T Express:

Yesterday (21 Nov 2020) i send out parcel using your company logistic. I online seller from shopee. Due to some J&T system error, around (6.30-6.45pm) my parcel never updated in my shopee system, but parcel already send out by J&T. When i facing this issue, i try to call service center J&T, but Too Bad no people response or answer phone. Looking for Live agent also just say is shopee issue. Ask me to looking for shopee customer service. In the end, I go sending point (PCP JOHOR JAYA 412) to double confirm with ur staff, they still remain NOT their false. After investigate is your staff MISTAKE, they never do their part to updated on system. I can't accept their attitude on work. Sorry to saying that.

I don't want to blame anyone, i just want to solve the problem. But today is very bad experience for me. I hope, next round your staff can put more attention when system come out error.

Thanks for your patience, to see my feedback. Hopefully in future, will improve your service.

I attach some picture to prove it, please review. Thank you
(Shipping Timing, Date NOT match. )

On time parcel never receive and go to self collect also ask to come tommorrow. The contact and communication system also very bad. No have proper guideline to one branch to another branch. The worst courier service.

Sent a parcel full of festive cookies, a pair of t shirt, and a card for my hubby in singapore.. It was 0n 11.11.2020.. The cs checked through all the items and even paid rm53 for the parcel.. I tracked my parcel till yestersay it showned parcel been delivered out from international airport. Yesterday evening about 3 pm the tracking result shocked me when it showned as on hold items damaged. I called jnt they told my parcel will go for auto disposing. I want back my parcel.. No matter what. Im not paying a small amount of money and it is the dissapointment given by jnt.. Im totally unhappy with this.. I demand an explanation and I need back my parcel and my money.. Im not paying to dispose the item im paying for my hubby to taste the food.. Such a irresponsible courier service

630146417664 shipment arrive at kota bharu from 17/11 but until now still not do delivery to me? Your company promise will delivery next day but now already pending 5days? Cll hq but your customer svs ms zunaini so rude and mention my cll already under complaint but no any f/up done by ur side and no one cll me f/back? Please hire others person not like your cs, so rude and not responsibility my complaint

Staff yang buat penghantaran barang/parcel ke rumah keterlaluan..sangat kurang ajar.. main campak barang suka hati dekat garaj sahaja.. tak ada orang dekat rumah..so kerja senang sign penerimaan sendiri dan lempar dalam garaj suka hati... Tak payah kerja kalau malas ! Please lahh takbdapat brain orang macam ni

I want to report rude workers from J&T Jejawi, Perlis. They were throwing around parcels including the ones that were marked FRAGILE. When confronted about it, they said that it was because of lack of workers. In my opinion, that is not an excuse to be handling customer's parcel. They even dared us to report them but when asked for their names, they refuse to give it out. They also said that next time, opt for other delivery services instead of using J&T. Should your worker be saying something like that? Encouraging us to NOT utilise your service? I am really disappointed with the service I received as a consumer. I would really appreciate it if the workers are taken actions upon. Though I do not have his name, I do have his face. Please consider appropriate actions due to the disrespectful worker towards customers and the company itself. Thank you.

At this pandemic issue moment, I believe all your delivery staff should wear a mask during your business hours, especially delivery stuffs to any of the consignee's premises.

One of your chubby staff today in black at top and bottom and the worst is his wear mask beneath his chin, delivered a parcel to my premises herein Taman Kok Lian Jalan Ipoh today. Whereby he was advised by one of our staff here to wear his mask properly, however he was refused to do so by answered "pakai mask tak dapat bernafas boleh mati oh.."

I'm wondering what are you going to do with your staff that never follow SOP at this critical moment?