J&T Express
reviews and complaints

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Deliver with bad attitude and manners ... please control the attitude ... so hope can improve on this side and make sure there is no other behavior ... delivery is only delivery

The item was shipped on 6 of Dec but until now they haven't any update yet and the customer service lady keep asking me to wait up to 5 days?! Do you think I pay that much fee more than poslaju just to get my item stuck for days? Please get this problem resolve. It's very important to have it arrived to Sabah.
*obviously I cannot provide any picture coz it hasn't arrived yet
Track id: [protected]

SGR-SGR308
[protected]
10th December 2020

Saya menerima bungkusan saya pada jam 2pm hari ini dan mendapati bahawa bungkusan tersebut telah koyak di bahagian tepi bungkusan. Koyak bukan sahaja di bahagian luar tetapi mengakibatkan 2 helai baju di dalam bungkusan juga turut koyak,

Saya ingin membuat tuntuan ganti rugi terhadap dua baju yang rosak tersebut.

Please teach your dispatch how to speak with respectful with customer, dont so rude. Call and ask me to go out to pickup at the other place, we pay your service to dispatch as per address ok. Please take necessary action to your rude staff by immidiately. Next time i will recording and viral it.
Your staff phone number : 0129524280
JnT cdc sungai lokan
Motorcycle : Yamaha Y15
Colour : orange

Assalamualaikukm.
Perkhidmatan di jnt cawangan kluang terlalu strict. Mereka minta kami mendedahkan brgn yg akn dipos Tetapi bila didedahkan, brg tersebut tidak boleh dipos sebab jnt tidak mahu bertanggungjawab. Items yg ditolak
1. Kek free gift dr tupeware yg mn expiry date due 2022.
Utk pengetahuan, kek ni packaging by tupperware Hq, x mungkin basi atau rosak.
2. Dokumen pertukaran tempat ujian lesen memandu. Di tolak dgn alasan dokumen penting, jnt xnk bertanggungjawab. Utk apa kami guna servis jnt klu kami x yakin.

Kemudian,
Items perlu dibuka utk didedahkan saru persatu. kemudian ditolak utk proses seterusnya. Kami kecewa

Kami fhm peraturan/SOP pihak jnt. Tapi urusan jnt branch lain tidak sestrict branch kluang.

Kami mohon, jnt semak balik perkara2 ini. Staff perlu jg privasi brg yg akn dipos bkn didedhkam satu persatu. Ramai yg gagal utk dpt servis disebabkn servis..

T. Kasih.
Amalina
[protected]@gmail.com

Hi, I'm here to complain about the service of J&T Express service. J&T always give their best for the customer but not this time. My parcel stuck at the courier for 3 days already. The parcel that supposed to arrived 3 days ago just stuck at the same courier. I'm so disappointed with this.I hope there will be further action on this. This is the tracking number [protected]

Hye... I just want to inform that I really like j&t express due to its superb and faster delivery which is so sufficient with its cheaper price rather than others. But recently, I really disappointed about the service. I dont know whether its the company fault or the runner fault. I just check my order and being informed that my order is being delivered by courier on 3/12/2020 (thursday). But until now, 8/12/2020 (tuesday), the parcel is not still arrive yet eventhough its already delivered for 5 daysss!. I hope that my parcel can arrive soon and please fix the issue as soon as possible. Really disappointed.

Thank you.

J&T at Taman Melati, the employees advised and confirmed that cut off time should be before 5pm. Usually I send the parcels to be shipped out on the same day without issue, send at 4.45pm still can catch up the same day shipping. However on 7/12/2020 I send the parcels at 4:30pm the parcels have not scanned and never shipped. This is ridiculous and unacceptable. Online business has been jeopardized when J&T simply changed cut off time and causing lots of complaint from online customers. I need the manager to explain why their employees failed to adhere to the cut off time appropriately and giving such promises of before 5pm on the same day shipment is confirmed?

Barang saya telah sampai ke kuching pada 28 November 2020, tapi masih belum dihantar sampai sekarang. Hari ini adalah 7 Disember 2020

4th Dec 20

I received a parcel from the floor not from the delivery guy.
The delivery guy throw the parcel instead hands on to Customer without informed. What is the point of state the mobile no. on the parcel.

I am very unhappy that delivery guy did not respect the parcel of the customer and not professional.

Your delivery man/runner not sending my item at front door. The point I buy online coz I dont want to go out. 3 to 4 time your staff just keep my item in the post box. That was not good!

Barang saya dekat 1mnggu lebih belum d hantar. Sedangkan perjalanan Kk-tawau. Asik out of droppoint's business hour. Bila d coll tanya cakap barang tu dah dlm van lah itu lah ini lah!

Penghantaran lambat dan service penghantaran betul-betul kurang ajar dan percakapan yang kurang sopan

1. 650071213526
2. 650071633460

Despite arrived in Kota Kinabalu, the two parcels are still not delivered yet to the address given.

From 3.1120 until now (30.11.20) I still didn't receive my parcel. It's been 27 days already. Last updated was on 10.11.20 which is outbound status in transit center air kota kinabalu 502 west coast division. I already call the j&t express sabah branch office (088-233323) many times but call not answered. Besides I already call customer service call centre hotline 1300 80 9000 but no option for inquiry and complaints for sabah & sarawak area.

Tracking no: 650065151211

How long you hold & keep the parcel before sent it ou to customer? Should I make a police report?

J&t Sungai Lokan, Penang. Sorry to say, but sangat melampau! Tolong lah tukar pekerja. Saya betul2 hilang sabar tapi masih tahan. Barang stuck kt situ terlalu lama. Bila call, buat aduan lepastu kata barang hilang. What? How dare dia kata mcm tu! Habistu? Kalau barang saya hilang, nak saya buat apa? Redha dan terima ketentuan? Macam tu? Tolong tukar pekerja kat situ atau saya tread bitter kat Twitter! Terima kasih. Pekerja yang sangat tak bertanggungjawab. Service so [censored]ing bad!

I want to complaint about how the runner of J&T delivered the parcel. Here are some videos of my cctv to show that how the runner deliver the fragile parcel in inappropriate manner. I hope J&T can take the responsibility about how to train and choose the runner to give the company a good image, and to ensure that the parcel can be delivered in safe and guarantee without

I have couriered out the parcel on 10.11.2020. But the parcel still do not delivering out until now to the buyer. I have called to the center to requested about status and it said the parcel not scanned yet therefore still in Bayan Lepas, Mahsuri branch. However, I have also went to the branch to check and confirm for several times. The staff said it has already sent to the hub. But when I tried to requested the parcel back, they seems like very refused to help and just told that they will check and update to me. At the end, I just can't do anything and sit back to wait for J&T proceed. I just want to know how long will J&T take to resolves this issues. I neither can get confirm from the main branch and the sub branch about the process and also to requests back the parcel immediately.

It is almost going to reach a month for this parcel sent out to the branch to date. Kindly advice how this issues to be resolved?
Is this parcel been stolen or it is still at the hub? And when the parcel will be sent out? Or should it be return to me if J&T has no intention to send out this parcel to the destination?

Thank you.

my product from 13th till now still never received. how long days i wanna wait? now almost 3 weeks? then jnt never respond any call from me