J&T Express

I am complaining about the attitude of J&T workers. They refused to deliver my stuff to my doorstep because I live in a multistory house. All shippers have to go up to deliver the customer's goods because that's your job not us. I have filled in the complete address. Just refer the address. Do not call me just to tell me to come down and get things because that is not my job. I am a receiver. I am upset of the J&T staff. You want to work, you should know how to work as a dispatcher. I am not your slave. Please take a note.

My parcel still on hold since 27/3 at J&T JHR GATEWAY- hub JHR322.
Almost 2 weeks pending at your Warehouse.
I need my parcel urgently!

AWB : [protected]

Please teach your staff to ring a house bell when delivering a parcel. Because of one of your stupid staff place my parcel at the front gate without notify anything, my parcel is soaked due to rain. If you don't want to teach your staff just close the company ok. I don't give a [censored] even j&t company goes bankrupt. If you want a big reputation make sure your company and staff provide a good services. Do it with full responsibility.

I am complaint about my customer's parcel lost jnt courier should delivery in sepang! But they delivered in klang! When I call jnt klang doesnt answer and no respon! I want to file a claim request but camnot because the items is already delivered in pekan meru! I need to paid my customer

saya ingin membuat aduan tentang barang saya yg msih di jnt gateway klang.msih belum ada updated tracking.saya berharap pihak jnt dpt mempercepatkan penghantaran barang saya.

My parcel already post out on 30th march 2021.. Now it stuck at pjs999 since 30th march until now.. The last status i checked is already outbound on the same date.. Today, 1st april 2021 and still no update.. I dont know where my parcel is and it's urgent.. Here is the tracking number [protected]

There's a guy delivered my parcel, and he throw it infront of my house. Even I'm not in the house he didn't call me first and throw my parcel in-front of the house and he know there's two dog in-front of my house. aAfter that he only inform me on WhatsApp. By the way my stuff can't put under the sun will spoil because it's skincare stuff..I'm disappointed to that delivery guy. I told him my stuff can't throw there and put under the sun. He just reply me my children didn't open door. But my house door is closed and I don't have children :) this guys is no responsibility. This guy: +[protected]

Why taking so long to arrive? With the price that I paid. And why is it in transit centre sea freight?

j & t kota permai branch bad service

the runner clicked item has been delivered on shopee on friday evening but i didn't get the item yet eventho i've always at home that day then the runner didn't call or notice me about the item that they have delivered, i called the runner but he doesn't answered me then a day after that, i check on jnt tracker about my parcel and it said i already sign my parcel as delivered but it's not my signature tho and i called him again but still not pickup my call. after two days, i called him he said he sent to the wrong house but it seems suspicious like he actually do not even send to my address but idk just my thought. the picture below stated that the item has been delivered on friday at 7pm but the we do not received any item.

Item based on tracking number has reached sarikei branch, went to self collect since item since its Friday, item needed over weekend. Staff insisted to wait for item to be delivered. Went again on Sunday, as item was not delivered yet, claim item is in the van to be delivered on Monday, insisted i wait for delivery. Does J&T not entertain self collect customers? Why cant the staff get my item and pass to me? Not impressed.

My items going to the wrong place

jnt rider kuala kangsar yg pkai moto lc biru tu selalu anta brg2 yg bkn umah sini punye ! mengganggu ! kdg kdg tgh online class, tgh exam ! die tahu dah name owner yg order brg tu tapi ttp anta kt umah sini jgk ! klau die kata dekat ng umah saya sbb umah sedare kenapa die tk boleh nk anta?! sbb dkt jgk ! nak sgt kejar berapa maximum brg yg boleh anta sbb nk payment bnyk !, tk boleh la mcm tu ! abg saya pon dulu keje rider jnt boleh je anta ke alamat umah owner punye brg, bknnye owner tu tkde, ade je, nak senang die je, brg2 deme tu bnykk, setiap hari plk tu!

sent : 24/3/21 received: 26/3/21

Hp: [protected]

Product: 2 tubes of Renu 28 gel were opened and contents were removed. The blue boxes that store the tubes were already opened when outer brown box was opened. The silver foil on the inner side were removed. This silver foil is a sign of unopened brand new tubes of gel. Clearly the tubes were tampered with.

I ordered last wednesday, March 24, 2021. The parcel is only from San Miguel, Bulacan, Philippines going here to Valenzuela City. It is a little bit near from there to here but until now, there is now progress due to process. Already 3 days counting and my order are still not in delivery. what should I do? The parcel were owned by me and my friends. They kept on asking how is it, but what will I say? Please help me make my transaction faster. Thanks!

The parcel origin is from Baguio. How come that after pick up, the parcel departed Urdaneta and then arrived again at Baguio? Then Departed at Taguig and then arrived at Urdaneta again?!
It is misleading! This is not only the case, almost all of my shipped parcels having the same issues!

I have been declined by my local JnT Bkt Beruntung to deliver my product Packed in carton box parcel to customer in Malaysia. Reason given the contents is live plant which is forbidden in policy. I hv lodge complaint by phone to report other Shopee sellers are blatantly advertising Jnt as plant courier. Also customer reviews and photo showed JnT delivered plants to them. I am a plant seller in Shoppee and i wish to use Jnt as they are close by but was told i can t deliver live plants. Clearly your Branches are practicing double standards or being paid on the sideline to go against company policy and serve certain sellers.

before this i memang slalu beli barang on shopee and i mmg choose courier jnt because service selalu ok and cepat .. but this time i order parcel and send to my tempat kerja the rider was call me about 3 times ..i cannot pick up the call during work because phone i kena simpan .. once i break time i check i got 3 miss called .. and then i call back the number was the rider .. but the conversation so rude .. i cakap elok elok .. the rider was loud voice to me .. normally i order or what rider mmg call once dah sampai .. if i takde ke ape dia akan leave dalam kotak kasut or ape .. but this time i tak tahu ape masalah rider tu sampai tak boleh cakap elok elok ! korg takde training customer service ke dekat rider korang ! sangat melampau ! the rider number [protected] ) and the parcel yg dia hntar was the tracking number [protected].. so pleace eh take the action to this rider and say sorry to me ! if not i will take the big action ! jgn main main dgn i !

didapati kotak yang diterima rosak dan barang hilang. parcel yang sampai sangat megecewakan. mohon segera membuat tindakan. TQ

The j&t here in our area doesn't do the door to door delivery instead they want us to pick up the parcel in the certain area. I need to wait for lunch break to get get my parcel. It is not convenient for me to do the pick up because i need to work during odfice hours.