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Jiffy Lube
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Jiffy Lube
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92 complaints
27 resolved 65 unresolved
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K
11:19 am
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This review was chosen algorithmically as the most valued customer feedback.

Director of Operations for Jiffy Lube: Craig Linington On April 27th, 2018, we brought our car into Jiffy Lube in Beaverton to have the brake pads checked. We were told the rear brake pads were in great condition, but the front brake pads needed to be replaced and the brake fluid in the front of the car flushed. We also had our oil changed and all other...

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D
12:12 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had my oil changed at the Jiffy Lube off Scottsdale Rd, in Scottsdale, AZ, on 4/30/18 (work order: 1951). I experienced Logan B., who was responsible for customer service, as cold, curt and unfriendly from the beginning of service to the end. At check out, he informed me, rather robotically, that I had an oil leak, but did not offer any further...

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K
6:27 pm
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This review was chosen algorithmically as the most valued customer feedback.

Today I hit something on the Freeway, damaging the front tire on my car. I went to the closest Jiffy Lube in Bloomington, Mn, asked if they could put on the spare tire for me. They said they could, but there would be a little wait, as they were putting a spare tire on for someone else. The ones ahead of me were two young ladies, who were having a spare tire...

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W
2:45 pm
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This review was chosen algorithmically as the most valued customer feedback.

Well today on March 3rd arounds one or two I don't have the exact time I had went to Jiffy Lube in Mashpee Massachusetts I put my car up to the garage the man came out of the garage and asked when to take the car I told him I did not know what package I wanted yet and I would I wanted to know if there was a menu inside I could look at he said yes there wa...

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H
11:32 am
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern. Hi my name is Hector Manriquez at 14032 Sayre St Sylmar CA 91342. Last week when in the jiffy lube in Laurel canyon in the city of San Fernando California to get my oil changed. After the oil change When your employee's put the oil screw back in they strip it and didn't set it in place tight, now my drive way is full of oil, I've been a client since 2005. Now who's going to repair it?

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A
9:49 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had my car serviced at this Jiffy Lube, 13300 Minnieville, Rd Woodbridge, VA 22192, when I got in my car to leave, I noticed several coins on my carpet under my steering wheel. I checked my coin tray in my car when I noticed my money change in coins missing from my coin tray. I went back to the Jiffy Lube and explained what happened to the supervisor...

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J
3:00 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

jiffy lube 1236 Atlantic Coast enterprises LLC 23133-4 Sandalfoot Plaza Drive Boca Raton, FL 33428 561- 852 9393 Acting manager on duty Jerry R. I needed an oil change for my daughters new car (Ford Fusion titanium) Called Jiffy lube boca. Never have been to Jiffy lube before. jerry MGR upsold me to synth mix for car-Car did need that. It was 79 dollars-30...

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S
2:57 pm

Jiffy Lube - oil change disaster

After getting an oil change 20 days ago the alert to get an oil change came on. Thinking it was a simple oversight of resetting the oil change system until there were pools of oil on our driveway. This is only the second oil change on my new car and it was done before a long road trip.
After discovering the large amount of oil on the driveway and smelling burning oil for a few days I looked into the problem. I took it up to the store I had it done at and they did not seem concerned by the mistake they made. THE OIL FILTER WAS NOT TIGHTENED! Someone went under and tightened it, said they cleaned it up as good as possible, and disappeared. No one offered to contact a manager, refund my money, or even direct me out of the bay.
The lack of care during the oil change and lack of concern when the issue was brought to their attention is beyond unacceptable.
I expect to hear a response as soon as possible to resolve this issue. There is no reason this simple task should have been missed. I will be having my car checked at a reputable car service to see if any damage has been done beyond the immense amount of oil on the undercarriage.

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B
7:36 am

Jiffy Lube - Went in for oil change got a tune up and misfire

In for oil change was told needed tune up while taking to much time told techs to put it back together two or three times sent out for after market plugs and wires. Next day started misfiring took back two times not fixed tony martin sent me elsewhere free of charge, still misfiring. Went in car running good, came out with 284.22 bill car misfiring. Talked to district mgr andrew duffy 817 908 4113 took to dealer to fix 472.16. So far out 756.38 not to mention time and agrivation. Wouldlikke to see this handled asap

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D
1:07 am

Jiffy Lube - Service

I visited this location yesterday for an oilchange.. Everything was normal during my visit here until an employee, named abe, asked me for my phone number which I immediately declined, he was very flirtatious as well which made me feel very uncomfortable and awkward.. This was unprofessional and its not ok for an employee to get that persoal with a costumer, I will no longer get my vehicle serviced here again..

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R
11:29 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the WORST company you could ever deal with. Even after a year they Will Bouyd (district manager) has not responded to my letter asking him to at least give me the money I spent on their horrible services that were never done to my car. They should close this one down as well as all the other Jiffy Lubes, anyway there are a million other places that...

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J
3:53 am

Jiffy Lube - Terrible service

Went to Jiffy Lube and needed a simple inspection. These guys said they had two customers and asked me to wait. They said it'll take approximately 30-40 minutes. After an hour I went to the front desk and asked why was it taking so long. The girl who was working at the desk asked me to wait and said she'll go and check. Waited about 10 minutes and nothing.
She came back about 20 minutes later and said these need extra 30 minutes. Ok, I gave them another 30 minutes. Then they said they have a lunch brake and asked could I wait a bit longer! Are you kidding me? No words can describe how angry I was! I told them how terrible, unprofessional, disgusting they were and left. The worst service ever!

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A
1:04 pm
Verified customer This complaint was posted by a verified customer. Learn more

Jiffy Lube - Jiffy Lube idiot destroys the seal on brand new air filter when checking it

Jiffy Lube idiot destroyed the seal on a brand new air filter (one with less than 400 miles on it) when checking it, and then told me I needed a new one. Idiot did not properly remove the two base screws on the filter unit to remove the filter case. Idiot only pried the filter case open to check, which will destroy the filter seal every time. Then he told me it was very dirty!

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1 comment
G
Jun 29, 2016 5:29 pm

Avoid the Quick Lube places and take it to the dealership for service. Probably not cost much more and the dealer knows how to work on the cars they sell. I would NEVER take any of my vehicles to a Quick Lube place.

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R
1:14 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The employees there are careless. Three times in a row, they pulled the air filter and tore it in the removal, three times in a row. Are they that stupid and careless, or fraudulent greed? I had to purchase three air filters at Walmart after taking it to this Jiffy Lube location. And of course they claim I also needed a complete flush coolant, steering...

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ADVERTISIMENT
L
10:57 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited Jiffy Lube Store #3399 in Arlington, TX, on November 8, 2015, for a regular oil change. I drive a 2013 Toyota Camry, and opted for full synthetic since that's what I already have in my car and I don't like to change. I drove 30 miles to get to this location, passing several other places where I could have gone, because of my previous experience...

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N
10:43 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am extremely unhappy by the tactics used at this Jiffy Lube location. On October 14, 2015, I went for an oil change at the 600 W Street Road, Warminster PA location. I came in with a $10 off oil change coupon. The technician took my vehicle into garage for "assessment of vehicle" and I opted for conventional oil change. The technician told me that the...

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J
5:59 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As I said on my fb post. My wife and I have been servicing our cars with you for years in the Fleming Island area. We often got our wipers replaced 50 % off. Also we didn't have to wait to be put in the computer. We would just give someone our name and number and go shop. We particularly liked the last location, because it was located next to the car wa...

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P
2:08 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On april 12 I sent in a complaint and have not heard a word from the company, requested fax number to have documents sent to them and also took copy of documents to the store 577 where negligence happened. The complaint was the oil filter was installed incorrectly on march 22 and on april 6th had t have the car towed as oil was sprayed all over the engine...

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A
9:03 pm
Verified customer This complaint was posted by a verified customer. Learn more

Jiffy Lube - damaged vehicle

My husband went to get his truck inspected in spring lake, nc just outside of ft. Bragg where he is stationed. He pulled in and parked. A woman came out and pulled his truck into the bay. She stopped short and got out. A man then followed up and got in and backed up and proceeded forward again. Finally the woman got back in and pulled directly inside. A loud klang was heard. My husband was watching through the window as this happened. She had gotten the lift foot stuck under the emergency brake line and broke it off completely, shearing the bolts that held it in place. They came in and told my husband oh you cant pass inspection because this is broken. He said I know its broken I watched you do it! He then filed the report with corporate. Corporate called back shortly thereafter and said everything looked fine from the camera view. Well the incident happened in the "pit" there are no cameras there. The brake line is in our possession with yellow paint on the cable covering from where it had snagged. The man that answered the phone for carolina lubes for north carolina said there is nothing he can do and when my husband mentioned legal action he laughed at him over the phone. We are planning on taking these people to court due to the fact that they caused damage to our property and made our vehicle unpassable and unsafe to use. Jiffy lube responded via email and said they were sorry but the franchise was owned by carolina lubes. Following the prompter I was lead to the same exact man who laughed in my husbands face when he demanded the damage be fixed or legal action will follow. Since he disrespected my husband I refuse to talk to him and I will let everyone know how he, carolina lubes and jiffy lube treat their customers!

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1 comment
M
Mar 30, 2015 9:31 am
Verified customer This comment was posted by a verified customer. Learn more

Please involve the trouble shooter on WTVD news channel 11 so she can fight this battle for you and you can make everyone aware!

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V
12:05 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went to get a oil change...had a special for $29.99. They told me if I upgrade $10 more I would get a full van check, tires, vacuum and washed window. Well I said yes...but got the run around because I am a woman. They talked to fast and I was in a hurry. Ended up paying around $70. They were short handed that day and very busy. I left with no van check...

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1800 344 6933
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