PartsTree’s earns a 1.0-star rating from 0 reviews and 4 complaints, showing that the majority of equipment owners are dissatisfied with their parts and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Terrible Customer Service Experience at PartsTree - Stay Away!
I tried to order some parts from PartsTree and I gotta say, it was a real hassle. The customer service reps, Kareen, Eliena, and Melissa, were not very helpful at all. They kept hanging up on me and were just plain rude. I wouldn't recommend buying from them at all. Stay away if you can!
Disappointed with PartsTree's Shipping and Customer Service
I ain't too happy with PartsTree right now. I ordered some parts a couple weeks back and they still ain't showed up yet. And to top it off, they charged me $10.00 for 2-6 day shipping, but it's been way longer than that. And when I asked them about it, they straight up lied to me about where my parts are at. Ain't cool, man. I just want my dang parts so I can get my equipment fixed up.
Disappointing Experience with PartsTree: 2 Months & Counting with No Parts or Response
Been waiting for my parts for more than 2 months now and still no sign of them. I've been trying to get in touch with PartsTree through phone calls but no one seems to be answering. It's really frustrating because I need those parts for my lawn mower. I don't understand why they're not trying to help me out. I even tried to ask for an explanation but still no response. I'm starting to lose hope that I'll ever get my parts or my money back.
Is PartsTree Legit?
PartsTree earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of PartsTree's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Partstree.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Partstree.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up PartsTree and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Partstree.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to PartsTree. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Experience with PartsTree: Wrong Part Sent and Poor Customer Service
So, I was trying to fix my lawn mower and I went to PartsTree (partstree.com) to order a part. I ordered a specific part number, but when it arrived, it was a different part number. I was pretty upset about it, so I contacted customer service to get the correct part sent to me. They told me that the part I received would interchange with the one I ordered, but it clearly wouldn't. I was pretty frustrated with the whole situation.
Honestly, I should have just ordered the part off of Ebay in the first place. At least then I would have known exactly what I was getting. I don't think I'll be ordering from PartsTree again. It's just not worth the hassle.
Overall, I was pretty disappointed with my experience with PartsTree. The fact that they sent me the wrong part and then tried to tell me it would work was pretty frustrating. I would recommend looking elsewhere for your parts needs.
Overview of PartsTree complaint handling
-
PartsTree Contacts
-
PartsTree phone numbers+1 (512) 628-8478+1 (512) 628-8478Click up if you have successfully reached PartsTree by calling +1 (512) 628-8478 phone number 0 0 users reported that they have successfully reached PartsTree by calling +1 (512) 628-8478 phone number Click down if you have unsuccessfully reached PartsTree by calling +1 (512) 628-8478 phone number 0 0 users reported that they have UNsuccessfully reached PartsTree by calling +1 (512) 628-8478 phone number
-
PartsTree social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 11, 2025
Charley's Crane Services
1 review
Chaparral Ford Inc
2 reviews
Certified Tire & Service Centers
2 reviews
Certified Transmission
2 reviews
Mr. Tire
223 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!