Jiffy Lube reviews and complaints 1
View all 134 complaintsJiffy Lube - First come service
I needed a oil chage today so I searched an oil change place that might be open today Saturday, I only had today to get it done I was leaving town again early on Monday for work out of town.
Jiffy Lube web site as well as the phone message stated that no appointment needed and it is first come first serve.
I went to the Spanish Fork Jiffy Lube and pulled in line right behind a F150 that had just pulled in to the only bay that was open. The manager came out directly and took my information and told me it would be a 45 minute wait and then 15 minutes for the service. I felt that was fair. Until after sitting in the waiting room for 1 hour and then to get up and look out to see where my truck was and they had moved it and placed two vehicles in front of my truck without an explanation. I consider myself a patient person, I decided to just walk out and leave.
I never leave feed back ever. but I was so mad when the workers inside the building treated me so badly as I was leaving I still can not belive it.
Any way I would not recomend going to this Jiffy Lube and will abviously never go back. I will wait until next weekend and take it to my regular mechanic.
I will also note that the manager was not to be found and there was four I repeat four workers to change the oil on one F150 pickup took a fullhour to do. Still is unbelivable.
Desired outcome: I have been a business owner for over 30 years and totaly understand some employees are just not going to perform. But I also know that the buck stops at the top.
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