Acura Dealer
reviews and complaints

I left a review originally on google but it’s not viewable to anyone other than me so I’m leaving the same complaint here.

Dealership: Acura of Chattanooga

Car was purchased on Saturday April 30th 2022. My complaint was made on Monday May 9th 2022. The delay in making the complaint was because my wife took it for a week out of town. When she returned I took it to work where I began to notice things. The following is my original complaint on Google.

We saw a car that we liked on line. I asked before we went if they had a return policy because taking it to a mechanic would be difficult since we live three hours from the dealership. Our salesman said they don’t have a return policy but We value our customers and their satisfaction is number 1 so if something did happen we would do what was right by you.

The car buying experience was nice. The salesman was nice. All the staff that I met seemed very nice. However after getting the vehicle home and having more time to look the car over I realized that 90 percent of the vehicle had been repainted. It’s a 2011 Toyota Highlander and I haven’t noticed Paint issues with that year. When I open the hood the plastic that covers over the front radiator area pulls right up because the plastic clips that are supposed to hold it in place are not the right ones. These types of red flags say the car was probably in a car accident. We bought the vehicle under the impression it had never been in an accident. That’s what Carfax shows. So I texted my salesman and told him of my fear. Then I said if this was not reported they probably didn’t take it to a reputable body shop. So I’m not sure if they did things the right way or if I’ll have issues because of it down the road. Then I told him I’m thinking of taking it to a body shop around here and asking them if it’s been in an accident, and if it has I’m thinking of returning it. That’s when he told me well you bought the vehicle as is and we do not have a return policy.

At this point I just tell him that I’m really glad I didn’t leave a review yet. I get a text back from my salesman that says can my manager call you? I said yes. A couple minutes later the manager calls me and proceeds to tell me that the Carfax shows that there’s never been an accident it’s never been totaled and rebuilt that’s a guarantee and the best that they can possibly see. Then he tells me please keep us informed of what the body shop says. Then I asked him one more time does it matter what the Body Shop tells me? Will I be able to return the vehicle? The manager said no we won’t take it back. So then I asked him why did you call me? Your salesman already said the exact same thing to me. He didn’t really have an answer.

I understand I bought a used car. But I tend to buy from dealerships because I feel more comfortable thinking they really looked over a vehicle and they wouldn’t sell one off their lot unless it was in really good condition.

The sad part is I really felt I could trust them. But I’ll never go back to them again nor recommend them to anyone. Buyer beware of the liar. Turns out customer satisfaction isn’t as important as they lead me to believe.

The dealer or owner left a reply talking about vroom and carvana and how they offer a 7 day window because the customer cat test drive first. Then he said if they did have a seven day policy mine would be beyond the time frame.

My response to the Dealers reply.

What a slick response you gave. I don’t know your name because you did not give it. Saying how unlike vroom and carvana you have the luxury of looking over a car so you can evaluate each car. Therefore because buyers have the opportunity to see and drive them you don’t need a 7 day return policy.

Well if your guys are so good at evaluating cars why did they not discover the new paint job or items that were poorly put back together? Also why would I be worried about a 7 day window when you don’t have a return window? I’m including a screenshot of the reassurance from your salesman that gave me the false sense of security that you guys cared.

Last note. A company can complain about a review and google will delete it, except the person that wrote it can see it. If that’s why you can’t see my review on google that’s also shady.

This dealer is the closest one to my home. I went there last time, eveything went well. This time, I didn't make appointment and went straight to their shop. However, I did made a couple of phone calls to the dealers within 20 miles of where I live. The B1 service is due and the priceses I got range from $129 - $165. Acura of Glendale quoted me $135. I decided to go. Manny is the service guy who took care of me. After he knew that I walked in without making an appointment, he told me the price will be $135 for B service. I said I got the quote is for B1, but he insist that B1 has additional rotating tires, which is additional. He won't horner $135. Since I wasn't sure if the price I got for B1 includes tire rotation not, I have no choice and have to do it since I was on site already. By the time the service is done and I am ready to pay, the final price is $167 because they added labor, parts and tax on top of $135.
I serviced my car in may different places. The industry standard is that you quote the price as the out-the-door price. You don't quote one price and when customer came in and added labor, parts and tax on top of it.

This is not a honest way to do business. Acura is a premium brand, I feel I was treated like an idiot. This is not acceptable that Acura can torlerate their deal doing business like that!