My son took my 2003 Hyundia Tucson in for an oil change on 7/11/10. While at Jiffy Lube he called me and told...
Jiffy Lube Store #1677 on 4/10/10 showed me a print out that my battery was going to leave me stranded on the side of the road because it had almost no cranking power. I said there $110 was too much, but I did get the oil change, air filter and air cond filter for $130. I went to Advance Auto Parts and they checked my battery for free, gave me a print out that it met or exceeded required standards and then recommended I take the car to NAPA when I did want a battery because it was still under warranty.
I recently went to the jiffy lube in bozeman, mt for an oil change. Just to get registered it took too much time because of all the add ons they want to sell you. When asked about the air filter, I told them they changed it last time I was in (3, 000 miles ago). Pretty soon a technician came into the waiting area with a air filter seeing if I wanted to have it changed. Surely air filters last longer than 3, 000 miles. Further more it took almost 2 hours to get out of there.
After an oil change from Jiffy Lube I noticed oil leaking on my clean driveway. I found out that Jiffy had stripped out the drain plug threads from overtightening. Jiffy did not honor their satisfaction garuntee, did not fix my car, and did not return my money. I wrote to the Jiffy Customer Service Dept and rec'd no help. I wrote to the Jiffy CEO/President and rec'd no help. I will never use Jiffy services again and strongly recommend no one else take chances with their cars either.
The car repair and oil clean-up was out of my pocket and should have been paid by Jiffy.
I went to Jiffy Lube in Seaford, NY this morning to get my oil changed on my work car. The car was running great, but it was just over the 3, 000 mile point. Jiffy Lube tried to sell me everything, and would not take no for an answer, and even put my mechanic down, who is a personal friend.
After they finnaly understood i just wanted my oil changed, which i even wonder if they did? They called me out to the bay, and said my car was making unusual noises, which it was NOT making when i drove in. Then my check engine light when on. I had to drive all day worried about the car breaking down. i took it after work to my mechanic, and he said they pulled the spark plug out and wedged it in between the others. he put it back and the car sounded normal and the engine light went off. When i called them they said they did not do it, but I know they did. I am going to put them out of business.
Or perhaps they will put themselves out of business with treatment like i got. I was also wondering why my car was the ONLY car there???
I recently got my oil changed at jiffy lube off hwy 79 in hutto, tx.. They put a broken seal on my car and my car dripped oil and smelled of burning rubber. I had to pay 164 dollars to fix what they screwed up. They said they would refund my money and I have gone back several times for my check and they said it would be there later. I am more than disatisfied with their horrible service. I have every intention to sue them if I do not receive my refund check by monday!
I went in for a routine oil change to Jiffy Lube in Yuba City (it was a choice of errand convenience and had been there years before, no problems before). As I was in the waiting room a terrible feeling came over me, my jewelery I'd forgotten in the ash tray!!! I immediately told the cash register attendant that I'd forgotten my jewelry in my car. I went to my car and immediately noticed my wedding ring, pearl bracelets and second ring was missing (costume). I stopped and announced they were missing and the owner said that he had 2 cameras and there was no way that could happen. I finished the search and asked him to roll back his tape. I told him by the way, there is no camera on the out side of the building where I left my car initially and the attendant who greeted me and took possession of it, moved it to the right side, (I left it on the left side). The owner said to me that "I was just looking for stuff". He did not care about my property. He was mad at me. I told him I wanted to see the tapes, so I did. But my thought was that my jewelery was taken outside the building. I really don't know. I did call the police and he took over. Please don't use businesses that you are not familiar with. I'm glad I got a police report. The worst part to me was that the owner had not a care in the world for my needs.
I took my car to Jiffy Lube for an oil change. I left my car to be serviced with the keys in the ignition. When it was done, my car was running waiting for me outside. When I got to my next destination, I realized that all of my keys except my car keys were missing from my keychain. I called the shop and they indignantly claimed that they did not have my keys and that I must have lost them through some fault of my own. Extremely dissatisfied, I returned to the shop and they again refused to look for them, claiming they gave me back the keys I had handed them (even though I didn't hand them any keys). When I resorted to once again looking in my car, an employee finally came out and found them on the roof of my car. They had taken them out of the ignition, put them on the roof, and then used my spare keys to return my car to me after service. They never admitted to being wrong, but they repeatedly accused me of being at fault. I don't think Jiffy Lube knows what customer service is. Dont go to Jiffy Lube!
I have gone to this Jiffy Lube many times and have always had mediocre service. On one particular visit (on a...
I took my car to have the oil changed on 8/1/07. Approximately one week later my car started loosing power...
Be on the alert for worker fraud at this store. I brought my auto in for an oil change and wiper blade...
We went to Jiffy Lube to get an oil change. We were suprised to see that their prices have gone up to almost...
I had taken my car in to Jiffy Lube for an oil change. When I arrived, my Ford Explorer was running just...
I had a "PowerVolt 72 month warranty" battery installed by Jiffy Lube two years ago and it failed last week...
Jiffy lube Signature Service cost $29.99 and prides itself with the following service included: Change oil/Filer, Check air filter, wiper blades, vacuum floors and was exterior windows. Additional services are printed on your receipt such as check overflow level, brake fluid level, etc. -- this is about the third time that they do NOT vacuum the floors, there was a penny on the rear floor and it was not moved. One other time we took my husbands truck and about one week after the oil change, we needed to add brake fluid (no, there is no leak... we had a gas station check this)... so basically, they are charging for the oil change and just printing everything else out automatically. I hope they change the oil!!!
Jiffy Lube - Rapids, Iowa
On 8-30-07 my wife went to Jiffy lube on Blairs Ferry road in Cedar Rapids Iowa for a simple oil change. She ended up with 82.98 in charges. The extra/unnecessary work they performed was substandard and harmful to the vehicle.
One of the various add-ons was a 3 step fuel system cleaner. When my wife got home and I saw the bill I was floored by all their ADD-ONS and reviewed their work. They had neglected to retighten the hose clamp that connected the intake tube to the throttle body they cleaned as one of the steps. The result could have been castrofic to the engine by having unfiltered air entering the engine thru the connection Jiffy lube left loose. Also they neglected to reinstall the bolt/pushpin that held the same intake tube to the engine. When I went to Jiffy lube the next morning to complain about preying on acknowledgeable women with their add-ons and the substandard work they performed, Roy Engles (the Manager) located the bolt/pushpin setting on top of the engine.
In addition they state that this fuel system cleaning increases the gas mileage of the vehicle 30% (IN WRITING under messages at the bottom of the invoice). Please note this DOES NOT say UP TO 30%, it says it WILL gain a 30% increase. Our 2003 Saturn Vue with 37k miles achieved the factory 27 mpg, 30% would be 35 mpg which is 100% impossible. I am sure if Jiffy lube puts a clam like that in writing they would surely say an impossible clam like that to an acknowledgeable person to get them accept add-ons. I denied Rory Engles (Jiffy lube Manager) settlement offer of a 10% off next oil change coupon (~$3) for their false written claim, substandard and harmful extra/unnecessary work they performed.
PDF copy of invoice with false claim is available upon request.
I was on my way to school (Pima Community College) one morning and noticed my car had started making a little clunky noise and that my oil light had come on, i got to class, which is less than three miles from my house, and as soon as class was done (i only had one class that morning) i took my car to jiffy lube to see why it was making that sound, though i figured it probably just needed some oil or something... jiffy lube is about another 2-3miles tops from my school... So i get there and they joke around about how my car looks because it had been in an accident a few months prior and had some ugly cosmetic damage on the passenger side, (it looked really bad, but i was assured that it was just cosmetic damage by a mechanic friend i had at the time) they said the oil change would be $49.99, being a full time college student, $50 is quite a chunk of change, and since my mechanic friend had moved to another state and i had no clue how to change oil, i was just going to go to the place i had change the oil last time since it was like $10 there, and the only reason i hadn't taken it there this time was because it was a little farther than jiffy lube and the noise had gotten increasingly worse on the drive there, well the manager, Joe, said since i was a first time customer he'd knock the price down to $20. So i agreed to let them do it, i had remembered that i had two oil things in the trunk and asked if they needed those (i didn't know if they needed to see what oil was put in last time or anything, i really don't know much about cars) the guy said they don’t need them but they could use those plus their oil and they'll knock the price down another $2, so i said sure, why not, i didn't need it for anything, so they tell me to go inside, and they'd call me out when it was done. Awhile later, the guy comes in and tells me to come outside, he tells me that my filter is a bit dirty and if i buy a new one, it'll cut down how much gas it uses or something, and i said that's ok, i don't really need better gas mileage, since it already was great on gas, he said they can have my car vacuumed and cleaned for i think it was $20, i said that was ok too, i didn't need it cleaned... I asked if the clunky sound was due to the oil and he said yes, he said that it was also because my engine was dirty and they could clean it for i think it was $60, or maybe $80, but i told him i couldn't afford that, paying the $20 for the oil change left me broke already, i asked if it was something serious and he said no, not at all, i was worried because my car never made that noise before and i thought it was broken or something and he said that it's not a big deal. Then he said if the noise bothered me, actually i think he used the word "annoys" to go over to auto zone and get this little bottle of something called "engine oil treatment" he said that should make the noise stop, he said if the noise doesn't quit after putting that in it than come back and they'd "top off" my oil for no charge, he didn't know how much the stuff cost so i asked if the car would be fine if i waited until my fiancé said his paycheck which was a little over a week, he said yeah its no problem and that the noise should be gone by then anyway. Since he was a manager of a well known mechanic place, and he assured me that everything was alright and that the noise was nothing bad or serious, i trusted him that the noise would stop and nothing was wrong, so i go home (again a VERY short distance) and about 3-4hours later i go to the gym which is about a 10minute drive max, and the noise still hadn't quit, it had actually gotten worse, well i figured that it was because the engine hadn't been on that long so maybe all the oil they put it didn't get wherever it was supposed to go yet or something, on the way home from the gym, a total of maybe 4-5hours after the oil change, the car exploded! it made a huge kaboom and there was so much smoke you couldn't even see anything. We managed to coast the car into a parking lot and i walked back to where it had exploded to see if anything had came out and there were pieces of engine stuff all over the road, and i was shocked to find a smoldering piece of something (again i don't know anything about cars) lying on the sidewalk all the way across a four lane road! there were i think five pieces of some sort of block and a big screw looking thing that was chopped in half, and as i was walking back i noticed that for quite awhile BEFORE the car blew up (where all the pieces were) the oil had been pouring out! it seems kind of odd to me that the oil would be pouring out like that and then the car jut explodes and all the rest of the oil comes out. Jiffy lube was already closed so we had to leave the car there and walk home that night, i called them the next morning and they said they'd go look at it but they were sure it wasn't their fault. Well i was worried that they might try to make it look like it wasn't their fault some how so my finance had a family trusted mechanic shop tow the car and keep it at their shop until the jiffy lube people had time to go look at it with them there so they couldn't mess with anything. It took jiffy lube about two and a half weeks before they went to look at it, and that was after me having to call many times and getting the run around and being lied to about him going to see it when in fact they hadn't... Finally they go look at it and i call Joe (the manager) and he tells me he's handed over my information to his corporate offices, i ask for their phone number and he changes his story and says that he is going to look at it with his district manager right now, (implying right that minute) which meant that he didn't hand it over to corporate, he gives me the district manager (frank) phone number and i call him only to get the voice mail, finally days later he calls back, said its not their fault, and he'll refund the price of the oil change but nothing else. I asked what could possibly, make a car do that if it wasn't something they did? he said that he doesn't know but it was making noise when it came in and with it making noise like that it was obvious something was very wrong with it, i told him everything Joe had told me about the noise being nothing, i asked frank why he didn't tell me that it was serious, that something was wrong? I asked why would he lie to me and say it was perfectly fine? The only answer he could come up with was "oh, I'll uh have to ask him about that" Honestly, i don't know if whatever happened was their fault, I'm no mechanic, I've got no clue what happened, but is it not negligence on their part by lying to me and saying there is no problem??? If Mr. District Manager Frank, thinks it was obvious that something was wrong because it was making hat noise, wouldn't it be just as obvious to Mr. Manager Joe? Now i have a car with no engine sitting in a lot, and absolutely no money to fix it.