Eckler Industries
reviews and complaints

As a long-time enthusiast in the automotive restoration field, I can confidently say that Eckler Industries, Inc. truly stands out. My recent experience with them was nothing short of exceptional. The part I received had a minor issue, but their customer service team swiftly resolved it with remarkable speed and efficiency. I have never encountered better service from any company. Their dedication to customer satisfaction is truly commendable. Thank you, Eckler Industries, for setting the bar high in providing top-notch service and quality products.

Very happy with this company a. Customer service. I will be a continuing customer and will be telling more a more people about this. Most parts are in stock and any problems if any are resolved immediately. As wine company to work with!

I have done business in the past. I have received parts books for years. And I feel dedicated to shop with them when I can for their dedication to me. I love the books I don?t know if they still do it doesn?t matter. I have some of the old ones.

Spoke to Nathan in chat, he confirmed the shipping and gave me a discount but there was nowhere to put the quote # *** that he gave me. His quote saved me an additional 13 dollars put it was not applied to my charges. Could this be corrected?

I will recommend Eckler's to all my car buddy's and give them a scoop on the hard-to-find parts you carry and in stock. I will also mention your prompt shipping. I believe this is my second visit to your site and I'm quite pleased with your service.

I was having a problem w/ your website when I was moving from page to page. After you search for the part, pg. 1 would come up, as it should. Then I would move to pg. 2. But I couldn't move from pg. 2 to any other page or back to pg. 1. It gets stuck on pg. 2!

Also had wonderful help from Tom at ext. 1437. So many times we have had poor customer service with places. Tom was a great help and very nice! Will always contact him if we need help again and will try and get as many parts through this company as possible just because of the excellent customer service. Thank you so very much, Ron and Carrie Jones

Great experience, good price. However, it would be great if you would do two things. 1) Changing out the switch apparently requires a special tool. Why didn't you say that? WEAK WEBSITE. 2) It's not like a change ignition switches regularly--give me a little instruction for how to do it. Come on, you could own the market if you did these kinds of things!

Although it was easy through PayPal, I would have preferred to use my credit card. HOWEVER... something with your system currently will not allow use of a Canadian VISA card? (The billing address is in Canada, but the shipping address is in Blaine WA.) I think you guys should fix this ASAP.
FYI - I bought a large order through Summit last week, and they didn't have this issue.

Ordering the stereo and bezel went pretty well, but I wasn't able to place this order with the customer service rep who helped me with it. I needed to use PayPal, but she wasn't able to help me use that. Her name was Bri, and she did a great job in helping me understand the different products you had and helping make my decision. If you would give her the credit for this purchase, she deserves it, and I would appreciate it.

I ordered a headlight switch for a 1997 corvette. The description said for a [protected] corvette, but the fitment page said [protected]. I called and spoke with Josh. He said that according to the webpage, it should be correct. I said i was comfortable ordering it, but wanted to confirm that it was returnable. A lot of times, electrical parts are not returnable. Josh assured me that it was.
When the part arrived, it was unfortunately incorrect. I contacted Ecklers and requested a return. They asked for the reason, we discussed that, and they issued me an RGA label, freight prepaid back to them.
They apologized for the inconvenience and asked if there was anything else they could do.

Ecklers does Customer Service the way it should be done!

PS, they have already corrected the website. And it no longer lists this a fitting a 1997. Good job preventing future issues.

I just read some reviews and I have to say I am happy with my order and the timely shipping.

The part I needed was readily available, easy to place my order and it has already delivered.

Great products, great prices! I would like a catalog! Reuben Byrd 319Eliabeth Drive Greenville SC 29615

Fast easy shopping. Easy check out. I recommend this seller. Mac's has the correct parts for a fair price

Ordered parts for my 69 ElCamino, they were shipped the same day and received them quickly. I’ll definitely order from Ecklers again.

Love purchasing items from a company that delivers on time Dedicated to providing customer satisfaction Provides exactly what you purchase

Great fitment on the parts for Model A. Great processing and shipping the order very quickly. Overall great experience with you guys, will definitely be back for other needs. Would recommend checking you guys out for classic car parts.

Ordered a hatch seal for my Nova and was surprised when it shipped in a matter of hours. Great value, 80% cheaper than Classic Industries for the same stuff! Product arrived as described, wouldn't mind seeing pack slips in future orders.

I received my part, and although the box was slightly damaged inside the shipping box, the wheel cylinder itself seems to be undamaged. I haven't installed the part yet, so I cannot confirm if it works or not. Apart from that, it took approximately a week to arrive using a certain shipping service.

Your customer service and updates is non-existent.
Sent over 5 emails and received a very generic response about a 10.00 credit being issued to me for my hassel. Don't know where it is, haven't seen it.

Order placed on May 6th.
Sent email inquiry on the 8th, 9th, 10th, 12th and 18th.

After the 4th email on the (12th) called the sales department and spoke with an extremely rude sales associate, he was very quick to provide an answer when I would receive my order.
However he never got my name or order number. HA
But assured me I would have my items on the 16th.

No items arrived.
Sent an email on the 18th, no response.

Received an email today the 24th, the title says order cancelled.
No information in the email box.
Really!? No explanation or anything.

The customer service experience is absolutely horrible and would not recommend this company for anyone's restoration, rebuild or heck anything for that matter.

Save yourself some time and order from a more reliable company, this place ahs 100% went to crap.

Thanks,
Greg G

I placed an auto parts order with Ecklers Industries on August 31. A credit card hold was placed on my card for $920.46. On November 4, I canceled the order by phone due to the length of time it was taking to fill the order. On November 5, Ecklers Industries charged my card the full amount of $920.46. I received my credit card bill on 12/1, and called Ecklers immediately to dispute the charge. I was told by the representative that they only placed a hold on my card and did not place a charge. The rep confirmed the order was canceled on 11/4, however, could not explain why the charge was placed on my card the very next day. The rep advised me to take the matter up with my credit card company. I have disputed the charge with my credit card company. Since canceling this transaction with Ecklers Industries, I have noticed numerous complaints online regarding credit card charges and horrible customer service. This is credit card fraud and should be handled as such. I would like a follow-up call regarding the results of this complaint. Thank you. Brent

I ordered 4 items April 16. One item was sent to my home. The other 3 items were sent to a third party vendor. I had to send in 4 of my original car parts at a value of $594.60. (Value to replace). I have never received my order or my parts back. I have documentation in e-mails and phone calls during this time. After several attempts to call and e-mail went unanswered I called my charge card company in November . They initiated a charge back. They have been going back and forth until this past week. They refused to issue me a refund. My original order *** placed on April 16. One item send directly to me was invoice#*** The second shipment was three items sent to their vendor invoice ***. I would like my refund for the items on the second invoice totaling $2001.68. I would also like my original parts back that I sent directly to them or the value to replace them. I can order them for $594.60. I do have a membership #***. I have been doing business with them since at least 1998. Probably longer. I have had good service up until this. They will not answer their phone or return e-mails.

I OREDERED A GASKET SET 5 WEEKS AGO FOR 26.99 AND THEY NEVER SENT IT. I HAVE CALLED THEM 3 TIMES AND REQUESTED A REFUND. NO GASKET NO REFUND. FRAUD I ORDERED A GASKET SET SEPT. 4, 2020 THE WATER PUMP I ORDERED FROM ANOTHER MFG. ARRIVED IN 3 DAYS. MY BOAT WAS TORN APART AND SITTING THERE WAITING ON THE GASKET. NEVER ARRIVED AND I HAD WAITED 10 DAYS SO I HAD TO GO BUY ANOTHER GASKET SET TO FIX THE BOAT. I CALLED THEM TO REFUND, SAID THEY WOULD TAKE CARE OF IT BECAUSE THEIR SUPPLIER COULD NOT DELIVER. I WAITED 2 WEEKS NOTHING HAPPENED. I CALLED A 2ND TIME AND REQUESTED A REFUND SAID THEY WOULD CHECK INTO IT AND ISSUE. 5 WEEKS LATER CALLED A 3RD TIME AND REQUESTED REFUND. THEY SEE I ORDERED IT, THEY CHARGED MY CREDIT CARD, BUT STILL NO REFUND. I TOLD THEM I WOLD GIVE THEM 2 DAYS TO REFUND, IF NOT REFUNDED I WOULD REPORT THEM TO complaintsboard.com. WELL THEY HAVE RIPPED ME OFF FOR ABOUT $27 BUT IT IS THE PRINCIPLE, I KNOW TAUGHT BUSINESS IN COLLEGE SEVERAL YEARS AS PROFESSOR. WORST CUSTOMER SERVICE EVER, WILL NOT SHIP PART WILL NOT REFUND MONEY. TERRIBLE! I WOULD RECOMMEND NO ONE BUY FROM THEM. Your Order *** Placed on Sep 4, 2020, 1:43:43 PM

On 4/26 I ordered an automotive seat cover for my 67 Cutlass. I ordered with the help of a sales rep and was told the order (***) would be processed. I was charged the full $540.63 on 4/26 according to my AmEx notification for purchases. I was told this they did not have the unit in stock, as listed on the web page, but would have to be ordered and was up to 30 days to process. I called on 5/19 to get a status and was informed that my order was stuck in pre-sales and never processed. They identified an IT related issue with the order that should be fixed in 24 hrs. and would get an email with the updates. On 5/20 I called back as to status and there was no change in status. On 5/23 I called back and was informed that the order was initially lost, then found and was not worked on as the IT department does not work over the weekend. IO requested a cancellation via email on 5/23. On 6/14, I was notified by AmEx that they processed a charge for $540.63. I called an cancelled my order with a CSR on 6/14 *** and was told that I would be receiving credit in 3-5 business days. I called today 6/24 for status and was told their accounting dept. is backed up and will get to in in the next week to 10 days.

I bought a set of custom Firebird crested embroidered Floor mats front and rear. I received the order and the rear mats were not crested. I contacted Ecklers customer service and they offered a refund but I was told I had to pay for the return because Canadian orders did not qualify for return postage. The customer service was unprofessional and seemed self serving. I declined the return at that time because i wanted the mats in the car before I stored it and refund and repurchase was going to take too long. So i bought another set and I was assured the both sets front and back were going to arrive crested. The mats arrived and again the rear mats are not crested. Again Ecklers offered a refund without acknowledging that Canadian orders dont qualify. So Ecklers now has sent me two sets of wrongly filled orders, no appropriate response to the error. I have paid twice now for the same items after being assured second order was correct. The right action for Ecklers would be to send the crested mats that I have paid twice for. All I wanted was the rear mats to be crested. I dont want to send Ecklers anymore money because they take their time to respond and I dont trust the customer service. Please help to resolve. Customer service is simply not responding. Thanks WO-XXXXXXXX is the order numbef

This issue started with a RFQ for parts at Ecklers, I got a quotation for the parts that I asked for, the quote ended up with a decent price for the S&H to Oakland Park FL $350 (Ecklers: This is just a quote and prices are subject to change.) That was OK for me, when I placed the order online 19/12 for the parts it showed a much higher amount $999.99 for S&H so I sent an e-mail and asked if it was correct and the answer was due to size and parts it was sent by truck, the distance is max a three hours' drive, in my mind it was expensive. 2nd - I received a mail that one Item was not in stock and should contact Sales if I wanted to cancel the item, so I did that but they do not send any reply mail with cancelation confirmation. 3rd - The order confirmation was sent with the shipped Items WITHOUT any tracking info, I sent a mail and asked for track info so I could give that to the broker that will ship it to Sweden - NO reply at all. The problem for me is that the container has a due date and I've no info to give out to the broker. I've placed pretty many order with other companies without any issues at all so this is a new bad experience that have been discovered with Ecklers. Their customer support are the worst, they may have forgot who pay their wages - Customers Per ***, *** Order # XXXXXXXX

Very misleading customer discount promotion banner on opening page of website. If company is not gong to be clear about discounts - don't offer them. The hook on the misleading webiste opening page is to get the customer to shop for and buy more than was intended. I spent hours searching through parts (under the impression that I would receive a bigger discount if I purchased more) only to get to the check out page with $334 in my cart. I received $14 discount. The website states that there will be "UP TO" a 5% @ $99 or a 10% @ $199 or a 15% @ $299 discount applied at the end of the order. I received about 4%. Customers feel like they have been mislead into believing that they are going to receive a discount when they are not. I feel that the website should either NOT mislead the customer and NOT offer the discount if they can not be clear about which parts are going to be discounted through the shopping experience. Either honor it or don't offer it. I can assure you I've never turned to the Complaintsboard.com in my life. Usually I just quietly go shop somewhere else where they honor what they say. But in this case, Dearborn, Mac's and Eckler's all fall under the same umbrella. So, therefore your answer might be that you will have to pay us what ever we want because you can't get it anywhere else. And sadly, you're right.

I purchased a new bumper and found it rusted after driving only 237 miles since installation last August. The car was in storage from Nov to June. I had my 1966 Impala restored at a body shop. This took about three and a half years. All parts that I purchased were from Ecklers. This included a complete interior, all exterior chrome pieces including a front and rear bumper. These parts were purchased during the time the body work and painting were being done. All parts remained in their original packaging until Aug of 2019. During the month of Aug all parts were installed. I registered the car in September and drove it locally for 237 miles before storing it in a covered carport. I took it out of storage in May. While I was doing some work on the back up lights I noticed extensive rust on the inside of the bumper and around the license plate area. I contacted Eklers Customer Service and discussed the situation. I was informed that their return policy was within one year. The third party who they out sourced for the bumper had a 90 day warranty.I was basically told there was nothing that could be done because the original purchase was out of the warranty period. A bumper stored in its original shipping carton and stored in a workshop does not rust. The rust occurred between Nov2019 and May2020. I have pictures and documentation available.

I ordered replacement windows from Mac's (ecklers) in April. The windows arrived at the shop damaged The window were ordered on May 23. The shop address was where the windows were to be delivered ***. The windows arrived damaged and a complaint was given to Mac;s on June 8th. and replacement windows were ordered but took over 3 months to arrive. However, the windows were shipped to my billing (home) address at ***. I contacted Macs to ask the the windows be picked up and delivered to the correct address, or at least send a label to allow the windows to be shipped at their expense. Mac's called my shop on Aug. 25 and asked if they had received the replacement windows and they said no but that the windows were sent to my home address by mistake. I have spent numerous hours on the phone and by E mail attempting to get this matter corrected but with no success. I asked if someone would call me back to discuss this matter but I did not get a call. Mac's has indicated that they consider the matter closed even though the windows are 1000 miles from where my car builder needs them. I am asking that the job be finished and the windows be sent to the right address that was on the original invoice. I have numerous e-mails to this company dating from 6/7 as well but I don't know how to upload them

On June 18, 2022 I placed an order for two used parts. I asked for a timeframe to get them. The sales rep Sam C stated 10-14 business days they would ship since they are used parts they would not be on back order and I shouldn't come across any problems like I had on my last order. I was very reluctant to give Ecklers a chance again but I needed the parts. almost two weeks had passed and I did not receive an email stating parts had been shipped so i called to check on the status. The next rep on June 30, 2022 stated they were on back order and wouldn't be mailing until some time in august but couldn't give a time. I stated I wanted to cancel my order and get a refund. She put it in but again no email confirming my request to cancel the order. I called a third time and spoke to get another rep for ecklers who stated they could see the request. They did not give a timeframe. I placed an order over a month ago and cancelled two weeks ago. There's no communication unless I call and bug. Money was taken right away for my order but they cannot tell me when I should expect my refund back to my card. Why would they charge me for pets that weren't readily available like the initial rep stated? I called a fourth time today and all the rep could say was 2-3 weeks and when I asked additional or in total she seemed to not know. She said additional but when asked what's the timeframe right now in total for a refund she said 2-3 weeks. How is that additional? So is it 4-5 weeks or 2-3 weeks?

On July 19 I purchase a 1955 Chevy front end cover with Eckler's. I was charged $161.02 on 7/21 and still have not received the purchase. I have requested a refund since I never received the shipment and they have not refunded my money. I have contacted them numerous times via email and phone. There is still no resolution, so this is my last resort - submitting this to the Complaintsboard.com. Here's the timeline of what has occurred: 7/19 Placed Order 8/03 Contacted them via email to check on the order status 8/7 They responded the order is in progress 8/16 We emailed again, their response was "waiting on the manufacturer" 9/8/21 Called and they said still waiting on the product 9/22 We emailed again, no response 10/3 Called and email, no response. Have also asked for management but they would not get a supervisor on the phone. 10/14 Emailed and called, no response. 11/22 called 12/1 called and they said they will check with accounting on refunding, said they saw a refund and to watch our account for it. 12/15 We still do not have a refund in our account, the bank does not see a refund coming through either. We have spent a tremendous amount of time on this, trying to get our shipment or a refund. At this point, we just want a refund. We have done our due diligence in trying to rectify this situation, and even giving grace since it's during "covid" and we know that shipments can be delayed. Here we are 5 months later with no resolution and no refund. We are very frustrated.

Your Order #XXXXXXXX Placed on Oct 2, 2021, 6:25:40 PM Billing Info Wallace *** N *** Florida, XXXXX United States T: XXXXXXXXXX Shipping Info Wallace *** N *** Florida, XXXXX United States T: XXXXXXXXXX Shipping Method Shipping - 3 to 7 Business Days Items Qty Price El Camino Gas Tank, Dull Finish, [protected] Part #:: XX-XXXXXX-X 1 $119.99 Subtotal $119.99 Shipping & Handling $46.25 Tax $9.98 Grand Total $176.22 At any time, click here to check the current status of your order. Re: Order # XXXXXXXX Inbox EcklersCustomerService Thu, Nov 4, 4:36 PM to me Valued Eckler's Customer, Part XXXXXX El Camino Gas Tank, Dull Finsh, XXXX-XXXX is on back order with no eta. We apologize for any inconvenience. Please contact us back if we can further assist you. Thank you and have a great day, *** P. Customer Service Email Representative If you have any questions or concerns that need immediate response, please call us directly at [protected]. Our customer service is open M-F 8:30am-5:30pm eastern time. We appreciate you as a customer, and look forward to assisting you in all of your future automotive needs. To: [protected]@ecklers.net From: ***@gmail.com Sent: Nov 04, 2021 at 04:04 PM EDT Subject: Order # XXXXXXXX On checking the status of this order I found only that I had ordered it & paid for it on October 2. Is it still back ordered? When can I expect delivery? Thank you, Wallace *** Wallace *** Thu, Nov 4, 5:33 PM to EcklersCustomerService Please cancel the order.

On 2/2/22 I ordered part number *** a cargo mat for my corvette on order # *** from Eckler Industries LLC DBA Eckler's Corvettes. i have yet to receive said item. I contacted them via email as speaking to a service rep via their phone number is nearly impossible. The response i received indicated that due to "Nationwide Supply Chain Issues" they are unable to provide me with any form of ETA. Being in the manufacturing business myself, I understand our current market challenges. After much time on hold today, 3/24/22, I finally managed to speak to a "customer service agent" on the phone by name of Christian. She advised that due to the fact that this part is supplied directly from one of their vendors, she would not be able to provide an estimated date of arrival. I acknowledged that I understood and requested a refund in place of waiting an indefinite amount of time for a product i have paid for already. I asked for an approximate time frame regarding this refund. She advised that she couldn't give me any idea of when I could expect my refund because this process involved verification of order cancellation from the manufacturer. Frankly, that's not my problem. Their internal process of ordering has no relevance to refunding my order which they are unable to fill. I would like my refund processed in a reasonable amount of time (2 to 3 business days seems much more than reasonable). I can only assume this company has severe cash flow issues. I advise any and all potential customers as well as potential vendors, DO NOT DO BUSINESS IN ANY FORM WITH THIS COMPANY. I challenge any member of upper management to reach out to me directly. I am doubtful this will happen.

I bought 4 new wheels but Eckler Sent me 3 new wheels and a returned (previous customer) bent wheel. These wheels are now discontinued and unavailable My ecklers customer number is # *** ... Ecklers had me buy a 5th wheel and found out a week later that they are discontinued and I was not notified that my money for the 5th wheel was refunded on 6-16 Their only response after 5 calls and several emails was I can return the 4 wheels but no reimbursement for my tire shops work of 4 dismounts and 4 mounts and balancing if I return all 4 wheels and go back to my original wheels . Right now I am driving on 3 new wheels and 1 original wheel and had to pay $25 to mount and attempt to balance the tire on the bent wheel and a extra $15 for the 30 min to try and then dismount and mount and balance on original Wheel. So right now I am $40 over budget because of the bent wheel caused mounting issues . If I return all four I am out $115 and have all 4 original wheels on the car. Right back where I started from 3 weeks ago. Ecklers will not give me any refund , gift card , etc for the mounting cost . If I return just the bent wheel they will not refund my $40 mounting cost . So either way I'm not getting anything for this huge mess caused by them selling a used defective wheel as a new one. No attempt by ecklers to make things right other then to say they are sorry . P S , I have video proof of the bent rim. And also the tire shop owner testifying to that the wheel is bent . Their marketing says they have excellent customer service. I would like to know where that is I will say that All the people I have talked to at ecklers have been polite and courteous but they cannot do anything more then that.

On Sept 2, 2021, I placed and paid for an order for 3 items, order number ***, totaling $259.17: 1957-72 Ford Pickup FSeries Truck Carpet, ($183.99 + $14.72 tax) Ford Pickup Truck DoorArm Rest - Left - Black -Ford F100 To Ford F750 ($27.99 + $2.24 tax) Ford Pickup Truck DoorArm Rest - Right - Black -Ford F100 To Ford F750 ($27.99 + $2.24 tax) I received both Arm Rests. I did NOT receive the carpet. I called Eckler's phone number several times but could not reach anyone in their business. Each time I called, I sat on hold for an outrageous amount of time in queue with no answer. I sent them an email on Sep 17, 2021, inquiring as to the status of my order as it showed and continues to show as "processing". I received an auto generated reply showing they received my email. I did NOT receive any other response from them. On Oct 2, 2021, they charged my credit card for $259.17. It appears they failed to complete the first transaction on Sep 2, 2021. On Oct 4, 2021, I sent another email. I received a reply on Oct 6, 2021, that only stated "TR# *** p/n *** has been temporarily discontinued, Stacey". There was no indication of whether they were waiting for the item or were cancelling and refunding my money so I sent another email on Oct 6 requesting them to cancel my order and refund my money. When I did not receive a reply, I called again and could not reach anyone. On Oct 12, 2021, I called Eckler's once more and was finally able to talk to a person. I talked to Tammy and requested the order be cancelled and a refund issued for the carpet and taxes on it. Tammy stated she cancelled the order (cancellation number ***) and to expect the refund within 2 weeks. As of today's date, I have not received the refund

On 10/28 I placed an order with Eckler's Classic Chevy for a total of $48.04 Order #XXXXXXXX. On 11/03 I contacted them by phone and email to cancel since I had no confirmation of the status after a week for an item that showed "In Stock". 11/07 emailed them again as to why charge me, take out my funds for an item now specified as delayed. I asked for an overnight delivery or refund since at this point communication on their end was atrocious. I did receive a generic reply from Candy S. this day, my order was "Backordered". I had made it clear I needed a refund if it was not in stock as advertised. It was obvious we had a problem if the charge kept appearing on my bank statement. 12/03 I am charged on my bank statement for items I have not received. I immediately called, after being on hold for 38 minutes I spoke to Sabrina and she said she"correctly cancelled the ordered". 12/08 I start receiving Fed Ex alerts about a package. I am not home and not expecting anything. I look at my bank statement. AGAIN, the third time charged. I call waited 18 minutes, spoke to Justin, at first he would not assume responsibility for any error on Eckler's part. By this time, he said Fed Ex had dropped off a package although my alerts had not specified the delivery and now he wanted me to print out a label and drive to a Fed Ex and drop it off. I wanted my refund and a supervisor never could come to speak to me;after another hold. Justin then came saying, I was granted my refund today. Immediately after hanging up I received an email from said supervisor, Braden *** stating it will take now 21 days. I want my refund and compensation for gas to deliver it to Fed Ex. Plus their incompetent service has yet to send a label.

I placed an order with Ecklers Industries on June 1 (see page 1 from email copy) On August 5, I received an email from them stating the ETA was end of Sept. They did not arrive so I emailed again October 5 (see page 2 from email copy) On October 7, they captured the funds from my account. (see page 3) Below are the conversations I've had with a woman who I was finally able to talk to: August : "It will be late September when the door panels would arrive." October : "It will be January 2022 when they arrive" February 2022: " It will be April when they arrive" April 2022: "It will be June 2, 2022 when they arrive." I asked at this time why they are advertising new door panels deliverd by May 2? So why couldn't I get mine? The price on the new door panels that were on the website was almost double in price. I asked If they were in stock, why could they not send me my order? She said they have 2 sets in the warehouse so they will send me a set the next day. Then she called back and said her boss would not let her because their supplier who makes them needed to fill our order. So she instructed us to either continue to wait, or cancel our order and reorder directly with their supplier, Distinctive Industries. I then asked if we could cancel the order and get our money refunded. She said they could cancel the order but not refund the money directly. They would put in the request and Distinctive Industries would send it. Hard to believe, right? I protested by saying that we ordered this through their company and it is up to them to deal with this. However, I told them the right thing to do was for them to send me the product that was sitting in their warehouse and get this resolved. She said she could not and here we are still waiting without a word from them.

Made a purchase of items shown as "Available" from Ecklers web site on September 24th. No shipment tracking for the month of October. November 26th I inquired on the shipping status and was informed that order was estimated to ship out beginning of December. November 26th I also found out that Ecklers charged my CC on November 3rd in full for the order. Nearing the end of December on the 20th I again emailed Ecklers as I have still not received so little as a tracking number. I suggested they contact their vendor to inform them that Ecklers has charged my card and the order needs to be sent, or refund my money in full. December 24th Ecklers replied that they cancelled with the manufacture and a full refund will be issued to my CC. December 29th Ecklers sends an email confirming cancelation and tells me that it will take 21 BUSINESS days for my refund. That is over four weeks to get my money back that they took almost two months ago. Looking elsewhere on the web, other retailers show the items I ordered as "Backorder" and "NO ETA", yet Ecklers shows the wheels as "Available". I the wheels are on backorder with no ETA from the manufacture, how can Ecklers honestly show them as available? Ecklers just took my money and is using it for as long as they can. Even tried to stall me by informing me and estimated ship time as the beginning of December. I am NOT Ecklers Pandemic Relief Fund! They should not have taken MY money for items that are NO WHERE near to being shipped, if ever. I have waited for over three years on another company to ship out other wheels that still show "arriving soon". That company has not taken one dime from me for that order. Ecklers is costing me finance charges. If it takes them 21 Business days to refund my money, that is going to be near a total of 90 days and all I will have is finance charges to my CC thanks to Ecklers and their dishonest and deceitful practices. I want my refund immediately.

On October 21, I order a replacement Targa top for my 1995 Corvette (Order #***), over a $1500 purchase. The website said it ships in 3-7 days (which was lie). But, I called and they they told me it would actually be 4-6 weeks, shich was fine. Nearly 6 weeks later on December 2, I checked the status of the order online and it said "Shipped," however there was no tracking information. I called to get the tracking info, and now I was being told it would not ship until the end of January due to all of the manufactur ans shipping delays and that it will ship direct from the manufacturer. I then asked why it showed "shipped" on the tracking, Ecklers could ot give me an answer. I also received an email from Ecklers on 1/4/22 also stating it would not ship until the end of January. Today (1/10/22), I received a call from "Thompson" who is the manufacturer of the top, they infomred me that the top has been ready to be shipped since the first week of December to let me know they cannot ship the top until they receive payment. Ecklers had never paid Thompson which is the actual reason it had not been shipped. Thompson informed me they never told Ecklers it wouldn't ship until January. That means Ecklers bold-faced lied to me. Thompson gave me the option to pay them directly and they would ship it tomorrow. I then immediately called Ecklers and just got hassled. I said they either needed to pay Thompson immediatey, or I would cancel the order. They contnued to give me hassle as they they refused to pay Thompson, and then I was told they had to confirm the order cancelation and refund with Thompson. I then wanted it in wriitng that my order was canceled, which they also refused to provide. Now I am told the order cancleation is merely pending. I called back the manufacturer and once again confirmed everything Ecklers told me was a lie. I want this order cancled and my refund processed immediately! This is clearly a frauduant company!