The complaint has been investigated and
resolved to the customer's satisfactionResolved Jewelry Television (JTV) — refusing my order because of someone unrelated to me skipping out on bill yet they had same address when they created their account
resolved to the customer's satisfaction
I am a loyal customer. I’ve bought 5 or 6 rings and paid every one of them off. I attempted to order two rings on clearance early this week. I didn’t receive an email or phone call. I did see the charge pending on my credit card. I thought maybe there was an email issue. I logged onto my account. It did not show my order. I waited a day or so and I called. I spoke to a rather rude woman who attempted to “bill dog” her way through the conversation by interrupting me. My house mates son had placed an order well over a year ago and did not pay his bill. The ONLY thing we have in common is the address. He has his own JTV account and used his own means of payment. I placed my last accepted order after this young man “skipped out” on his bill. Even though my name is not the same. I am not married or related to this young man or his father and I have had my account before either of them had one .. my account is LOCKED until this person pays their bill. This cannot be legal. They’re simply saying that until his $600/700 bill is paid that I cannot order anything. The things I’ve ordered were for women. Myself and my daughter. There’s no financial or familial link with this young man. Guilty by association? It cannot be legal. Not when I paid my things properly. I’m not done fighting and I’m sure as hell not paying someone else’s bill. Would they like to pay for me to move?
The complaint has been investigated and resolved to the customer's satisfaction.