Menu
Kendra Scott Customer Service Phone, Email, Contacts

Kendra Scott
reviews & complaints

www.kendrascott.com
www.kendrascott.com

Learn how the rating is calculated

1.0 60 Reviews

Kendra Scott Complaints Summary

0 Resolved
60 Unresolved
Our verdict: Engaging with Kendra Scott at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Kendra Scott has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Kendra Scott. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Kendra Scott reviews & complaints 60

Sort by:

Newest Kendra Scott reviews & complaints

ComplaintsBoard
L
11:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kendra Scott My Kendra Scott platinum Drusy

I’m complaining about is what is the use of even buying and even wearing a Kendra Scott necklace when literally everything that a woman uses or needs in her daily life such as perfume, lotion & washing our bodies with soap. It would be no use to put the necklace on when you have to turn right around and take it back off so you don’t get soap on it along with everything else. This is the stupidest thing I have ever heard, make the jewelry to wear if we’re going to pay as much as we pay for this jewelry make it to where we don’t have to worry about all this. Look at James Avery look at Brighton. We don’t do that with their jewelry. I have a Kendra Scott necklace as well and not even a month after wearing it it tarnished and once it tarnished, it started having a weird smell to it and turned my neck green. What are you people doing to satisfy us as customers that pay a lot of money for her jewelry to make us happy?

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
S
5:33 pm EDT

Kendra Scott Necklace

We bought elsa necklace for my daughter. The necklace has tarnished and is is nasty. We paid alost 75 for this and less than month it become unwearabale. We were told there was warranty yet no store will fix it. The color was the silver type. This has happened before but this is 2nd time we thought maybe first was older from store but now again we would like a replacement

Desired outcome: New necklace

Read full review of Kendra Scott and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
lajobes
Sulphur Springs, US
Oct 06, 2022 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have what looks to be the same necklace. Was searching as to why my chain has turned coppery in places.

ComplaintsBoard
D
12:10 am EDT

Kendra Scott Necklace for Christmas gift for daughter

I purchased a necklace from Kendra for my daughter for Christmas she came to me less than a month later and showed me that her neck was GREEN from the necklace very over priced and very low quality don’t buy anything from kendra scott It’s a COMPLETE RIP-OFF and TRASH!

Desired outcome: Really want $ back to replace the necklace I saved up to buy

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
P
7:37 pm EST

Kendra Scott Misleading ad

I received an email addressed in my personal name offering me Get15 ($15) plus 25% off sterling silver, fine jewelry, and the men's collection. And 30% off everything else. When I got to the counter, they said "oh this particular men's bracelet doesn't apply." I showed them the letter I received and she pointed to print at the bottom at my age would need a magnifying glass. And it didn't list the exclusions. I have had so much admiration for Kendra Scott, but now feel people are being deceived or manipulated. I took a day to drive and face the traffic and parking for a specific item and then got roadblocked at checkout. I appreciate you listening to my disappointment. All these years I have never had a bad experience until today.

Desired outcome: Change hiding significant information.

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
L
2:10 pm EDT

Kendra Scott Jack Gold Band Ring In Multi Crystal

I absolutely love the look of this ring. I received it as a birthday gift. However, it began to tarnish soon after I started wearing it. The gold has turned into a rusted pinkish color. It also began to turn my finger green. As you can imagine, this is not a good look. This was very disappointing given the and supposed quality of the jewelry. My grandmother spent a lot on this ring and I am very sad that it is turning my finger green and tarnishing. I expect a lot from this brand and am very let down.

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
C
9:38 pm EDT

Kendra Scott Necklace tarnished

Bought a necklace for my birthday and wore it maybe 10 times. It started looking tarnished and got worse as time went on. I won't buy anymore of that jewelry for the money I spent. I had a silver polishing cloth but it dis not help at all. Not much I can do now but keep in my jewelry box. I would like to get it replaced to see if maybe it was just a bad one I received.

Desired outcome: Replacement if my necklace

Read full review of Kendra Scott and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
Alexandra Fisher
, US
Oct 07, 2021 5:26 am EDT

You didn’t receive a bad one. Same thing happened to me and I got it replaced because it two days after I got and it tarnished after one wear. I got the second one and same thing happened. They don’t have protective plating or whatever which is false advertising. So expensive for nothing.

ComplaintsBoard
K
3:01 pm EDT

Kendra Scott Tarnishing jewelry

Every single piece of jewelry that I've bought has tarnished very badly. The plating wears off after a month or two and the tarnished copper underneath cannot be salvaged. I am done buying from them because for the price, the jewelry should last much longer. I have cheap Avon jewelry from the 90's that look better than my Kendra jewelry that I most recently purchased.

Desired outcome: Fix your product

Read full review of Kendra Scott and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
Alexandra Fisher
, US
Oct 07, 2021 5:24 am EDT

I agree! For the price it’s absolutely ridiculous that it tarnishes so easily. I barely wore mine for couple days out of the month and put it in the pouch every time I took it off. It’s looks so cheap now. I have a Pandora necklace for the same price and it has never tarnished and I’ve swam in it and have had it for four years. SAME PRICE as Kendra Scott necklace. AND Pandora cleans it for you for free. Never buying Kendra Scott again. Also their customer service isn’t good.

ComplaintsBoard
L
6:31 pm EDT

Kendra Scott Necklace and earings

In May 2021 I purchased a Necklace and set of earrings. The necklace was in the shape of the state of Texas with a small diamond chip and the earrings were crosses with diamond studs. The online picture is very deceptive as when I receive the product both pieces of jewelry were extremely small and tiny. I returned them and Have not yet received my $500 credit. I have been unsuccessful trying to reach somebody on the phone as I am immediately placed on hold and then it disconnects. I have emailed them and the response I received was they did not receive the product back. I used the return label and mailed via United States Postal Service. I feel I have been scammed as I do not have the product and I am out almost $500. I have requested to speak to a human but no one has called back.

Desired outcome: Refund on my credit card

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
C
10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kendra Scott Customer service

I placed an order before they opened and wanted to change the shipping option. Called promptly at 8am and got a message that they were experiencing high call volumes (really?), that the call would be ended, and that I should email. I emailed. Then I called back four times and got a representative on the line at 9:30amwho told me nothing could be done. I was also told I couldn't cancel the order. Unbelievable.

This is not poor customer service... it's ZERO customer service.

Desired outcome: Uh, nothing can be done...that’s what I was told.🤷🏼‍♀️

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
A
7:14 pm EDT

Kendra Scott Service

Hello, my name is Abby Guajardo, my daughter and I love Kendra Scott jewelry. As I walked into the store #265010 I happened to see these beautiful earrings my daughter had been wanting to buy. We proceeded to grab the earrings so that we could take them to the sale associates to hold for us as we continued to do our retail therapy. Megan the sales associate never asked if she could help us but instead assisted other customers and continued just to observe us as if we we're gonna steal! We were the only Hispanic/Latinas in the store she failed to assist us but another associate asked her to help us instead. she looked bothered in helping us. When she was instructed to help us and made facial expressions that were not very welcoming.

Megan continued to keep observing us as we're going to steal from the store. As she was checking us out with our purchases; she continued to watch what my daughter was looking at. Megan was not welcoming or nor did she once looked please to assist us. The only reason I didn't walked out of the store was because we had found the earrings that my late husband had been wanting purchase our daughter the earrings before his passing.

Once Megan rang up our purchases she came up to me and said it's $305.21, are you sure your going to purchase the jewelry? I quickly responded back with an attitude YES, why wouldn't I? She then proceeded is it cash or card? I gave her my card, she didn't even say thank you come back again but she was quick to tell the other customers to come back and thank you. What's the difference between my daughter and I and the non-Hispanic people? Our money is just as green as anyone else's money. I'm so disappointed with the customer service we received.

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
D
4:08 pm EDT

Kendra Scott parsons white pearl

I ordered the new white pearl parsons (in addition to a pair of teal parsons and some other purple earrings). I wore the white pearl parsons last out of the 3 I ordered and upon putting them on, I realized the back was very unstable (i.e. it was wobbly and will definitely break). In addition the stones of the earrings I ordered are not like what I've received in the past. I've been a customer for several years and with the last order the merchandise had a "cheap" feel and appearance - not worth $88.00 a pair and not sure what kind of "real" stone they're using these days. I reached out to customer service and they can't offer an exchange because they no longer have the item in stock, I can't get my $$ back because I'm just past the 30 days (again please remember I ordered and wore 2 other pairs previously) and they don't do repairs - they offered me a merchandise credit if I return the earrings. While I acknowledge the "option" - I would expect more from a company that claims their product is "thoughtfully" crafted. Just overall poor customer service, especially for a loyal customer that has spent a [censored] ton of $$ over the years and got all my friends wearing the brand. Thanks for sticking it to me!

ps... please note I also sent a video of the defect to Kendra Scott support.

Desired outcome: refund to bank account or repair

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
M
9:56 pm EDT

Kendra Scott Questioning damaged item

Each time I've been in this store, the employees have not been very friendly and have not assisted my needs. That is not my typical experience with Kendra Scott, so it was super surprising to me that this happened more than once. I was questioned by a manager, or whoever was in charge that day, about my damaged item and walked out without receiving help. The employee seemed as if I was burdening her, yet I was the only customer in the store. I was very disappointed in how I was treated, and this was not the first time happening at this location.

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
J
8:53 am EST

Kendra Scott Elisa necklace

My kids pooled their money and bought me an Elisa necklace for my birthday. I wore it maybe 5 times and the necklace already appears tarnished. I've not seen this happen before with Kendra Scott and now I am wondering if it is a fake or if their quality has changed drastically. It was a Black Friday special and my kids were hoping to give me something nice and instead feel like they bought from a street vendor.
I've had costume jewelry last longer than this necklace did.

Desired outcome: Replacement

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
M
12:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kendra Scott Necklace

My daughter purchased this Kendra Scott necklace for me last year as a birthday present and I started noticing the "rusting", tarnishing of the chain and back of the stone setting. It has gotten worse over the last couple weeks. I don't wear lotion around my neck or spray perfumes on it. I do not sleep in it or shower with it. It has caused my neck to itch at times as well. I don't want to make my daughter feel bad so I have not showed her what has happened to it. She paid a lot of money for this at Kendra Scott store at Bellevue Square in Bellevue, WA and I'm disappointed in how a company can charge so much for something that tarnishes in less than a year.

Read full review of Kendra Scott and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
J
J
Julib
Malvern, Pennsylvania, US
Jan 03, 2021 8:58 am EST

My kids bought me the same necklace for Christmas. It is already starting to tarnish and I’ve only worn it 3 times. I have 2 other KS necklaces and I’ve never had this happen before.

C
C
Christinehigg
, US
Aug 13, 2020 6:06 pm EDT

I just would like to communicate with them about my issue instead of bashing them.

M
Author of the review
M
Michelle Weiss
, US
Aug 13, 2020 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not a bash, a complaint just like the others I have read on here and elsewhere. It wasn’t your money that bought the necklace, it was my daughter’s. I will be complaining to the store but from I’ve read, that’s a lost cause.

A
A
Appy1999
Los angeles, US
Jan 19, 2021 9:45 am EST

Yes, it’s a lost cause. I’ve emailed for the same reason as I’ve had several necklaces do this and they won’t fix it because it’s past the warranty date. It’s cheap jewelry and nothing backing the cost you pay. Sadly I’m disappointed and won’t shop with them anymore after the several hundreds I’ve already spent.

ComplaintsBoard
C
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kendra Scott Rose gold drusy necklace/earrings

Received as gift on 6/10/20. Have worn only an handful of times. I put on both necklace and earrings this morning and noticed the stone in the necklace was almost completely black. The earring appear to be turning color to. When not being worn both have been kept in the pouch they come in. They have not been exposed to any chemicals or in any type of harsh environment. I would like to either exchange both or receive a refund.

Read full review of Kendra Scott and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Katelyn Wiggins
, US
Dec 29, 2020 12:29 am EST

I have the exact same one I just got and it has already turned black.

ComplaintsBoard
R
5:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kendra Scott necklace and earrings

First, I would like to say that I fell in love with your jewelry. The pieces are beautiful and unique. Today I wore my necklace and earrings to my aunts funeral. I received them in August as a birthday gift. I was so disappointed and embarrassed to see my neck turned green and the earrings left green marks on my ears. I had no idea this would happen to such nice, pricey items! I am completely upset!

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
W
12:48 pm EST

Kendra Scott couldn't find a place to compliment a store manager

Had to do a repair in the kenwood mall store and they were super busy. I think the manager. S name was emma. She was exceedingly, nice even though she was under a lot of pressure. The store was clean and organized. All the employees were nice and helpful. I even recommended several customers. She articulated the story of the store and the owner.
My next purchase will surely be from kendra scott.

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
C
4:21 pm EST

Kendra Scott earrings

I have just received my beautiful earrings. My daughter ordered the Luna Drop gold for Christmas. When I opened the litle bag, one of the stones had fallen out. The number code is [protected].

Please tell me how these earrings get replaced.

The order was placed under rachel. [protected]@cpsb.org
Rachel Demeritt

My email: [protected]@bellsouth.net

Thank you, Carla Demeritt

Read full review of Kendra Scott
Hide full review
ComplaintsBoard
R
12:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kendra Scott ordered same item twice

1st order #[protected] $37.50 elisa gold pendant rose quartz. I have received no info on when delivery.

2nd order #[protected] $50.00 elise gold pendant rose quartz ordered in error.
Want to cancel this item

Please inform me when 1st order will be shipped as it is xmas present for granddaughter.
Regina Mangan, 120 Roxbury Ave, Breezy Point, NY 11697
[protected]

Read full review of Kendra Scott and 1 comment
Update by regina mangan
Dec 09, 2019 12:13 pm EST

It is impossible to contact your organization by phone. I want customer service to call me. [protected]

Update by regina mangan
Dec 09, 2019 12:12 pm EST

no update.

Hide full review
1 comment
Add a comment
U
U
Unicornstyle
, US
Dec 13, 2019 2:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

[protected] ... Service@kendrascott.com

ComplaintsBoard
D
11:10 am EDT

Kendra Scott theodore ring

I got a ring for my birthday 2 weeks ago today and noticed that it is turning my finger green which is super disappointing. I take it off before I shower and don't put it back on until I leave the next day. It was the one thing I wanted for my birthday and now it's just going to be thrown in a drawer because of the gross green ring it leaves behind. Super disappointing because it was super cute and not worth $75 at all.

Read full review of Kendra Scott
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Kendra Scott contacts

Phone number

+1 (866) 677-7023

Website

www.kendrascott.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Kendra Scott?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kendra Scott Customer Service. Initial Kendra Scott complaints should be directed to their team directly. You can find contact details for Kendra Scott above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kendra Scott. Discuss the issues you have had with Kendra Scott and work with their customer service team to find a resolution.