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Kendra Scott Customer Service

Kendra Scott, LLC

225 Summit Boulevard, Suite 101
Birmingham
Alabama
United States - 35243

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 5:00 PM
Sun8:00 AM - 5:00 PM
Plus

Kendra Scott Complaints & Reviews

Kendra Scott / theodore ring

Dy
Oct 12, 2019

Kendra ScottI got a ring for my birthday 2 weeks ago today and noticed that it is turning my finger green which is super disappointing. I take it off before I shower and don't put it back on until I leave the next day. It was the one thing I wanted for my birthday and now it's just going to be thrown...

Kendra Scott / bracelet

Wi
Oct 03, 2019

Kendra ScottI've just bought a $65 Kendra Scott braves for my birthday about four days ago. I've worn this bracelet twice and I really liked it a lot. Very simple but very cute. Unfortunately today I noticed it was turning my wrist green and causing it to itch where the chain rests in my skin! It'...

Kendra Scott / necklace

Pa
Aug 23, 2019

I have always loved Kendra Scott jewelry and have turned on my thirteen year old Granddaughter to liking it too. I have an extensive collection and occassionally put a piece away that I am no longer interested in wearing. The other day I took out an older necklace from Kendra Scott and it...

Kendra Scott / my necklace

Em
Aug 14, 2019

I have had my my necklace for about a year now and the bearings that hold my stone in have changed to a reddish color and I have the black necklace I was wondering if there was any why to fix it or if I could get a new one i didn't know if I could take it to my store if they would fix it...

Kendra Scott / complaint

Tl
Aug 02, 2019

I was curious about the myriad of mixed reviews, positive & negative, of Kendra Scott jewelry.  So I did some research as to the recommended care instructions as well as the materials used.  It's not a secret that the base metal used in her pieces is brass as that is reflected within...

Kendra Scott / the inattentiveness of checking for harmful fraud websites

Ki
Jun 23, 2019

My complaint towards Kendra Scott is referring to the lack of awareness and protection of harmful websites where many are exposed to fraud and to the thousands who still are, because of the lack of removing these ads from our social platforms.I really Believe the company should try to...

Kendra Scott / elyse ring

Ds
Jun 21, 2019

Kendra ScottMy kids bought me the Elyse ring for Mother's day. While I have worn it almost daily, I do take it off when showering, doing dishes, putting on lotion, etc. Here we are a month and a half later and the silver is plating is already wearing off the back with a brassy metal showing through...

Kendra Scott 70% off / kendra scott jewelry

Pa
Apr 27, 2019

I ordered twice and each order was for more than 49 dollars for free shipping. However the email confirmation I received looked like a legitimate Kendra Scott site. I notice grammar error in the response. Proceeded to contact Kendra Scott support and they did not recognize the order...

Kendra Scott / all of the jewelry

Jl
Apr 26, 2019

I love the look of Kendra Scott jewelry but it is just overpriced, crappy costume jewelry. Every piece I have purchased has completely tarnished within a couple months of purchase. I even called Kendra Scott to see if they had a repair service that could re-plate the jewelry. She was rude...

Kendra Scott / kendra scott necklace

Ma
Mar 04, 2019

Kendra ScottI just recently got my Kendra Scott necklace in January! As a Christmas gift and the silver is already tarnished! If it was true sterling silver it wouldn't have tarnished like this and I am very disappointed. I take very good care of my jewelry but this is ridiculous. It's only...

Kendra Scott / pendant necklace in mint elisa

Kr
Mar 02, 2019

I am sad to say that this necklace tarnished right away but that didn't stop me wearing it, b/c I absolutely love it... as matter of fact, I have three of the same necklaces which all tarnished and I don't care, I still wear and get many compliments, however, the other day the chain part...

Kendra Scott / necklaces. (multiple)

Cr
Feb 19, 2019

I have purchased at least 5 in the last year for myself and as gifts and all have seemed to rust and tarnish. Even well taken care of and super delicate doesn't make a difference. I feel that this is not the image that a company as well known and admired as kendra scott would want. I know...

Kendra Scott / elisa necklace

Gb
Jan 16, 2019

Kendra ScottMy daughter purchased this for my mother's day gift. I've followed all protocol on protecting this jewelry. I don't spray perfume or hairspray after putting it on. I had not worn it for a couple of months and got it out of my jewelry box to wear. The prongs and part of the chain ha...

Kendra Scott / kendra scott ring

An
Dec 27, 2018

I received a Kendra Scott ring for Christmas, I have taken it off before showering washing my hands and it is still turning my finger black. Very very poor quality! Her jewelry is to expensive for the price and I do not recommend wasting your money. Very disappointed. She either needs to...

Kendra Scott / necklace tarnishing

Mi
Dec 22, 2018

Kendra ScottI love Kendra Scott but I am all of a sudden noticing my necklace tarnishing. I have tried several methods to try to clean it but none are working. I have read that soap and water can get it clean, that didn't work . I have tried jewelry dip but nothing budged. I am very disappointed in my...

Kendra Scott / product not received

An
Dec 11, 2018

I ordered 4 necklaces that were advertised on sale for $15.00 each on FaceBook and have not received them as of date My bank account was charged $59.50 on 11/23/18 These necklaces were Christmas presents and i gave ordetef from Kendra Scott numerous times and have never had thi...

Kendra Scott / earlobe tear

Pl
Dec 04, 2018

I love kendra scott and Ive loved and more Her jewlery for many years and NEVER had an issue. But this past week was the worst. Due to the useage of kendra scott earings, my right earlobe has split. I emailed the customer service stating this incident, and no once helped me at all, i am...

Kendra Scott / i’ve had a ring for a week, and my finger is green.

Vi
Nov 28, 2018

Kendra ScottI just don't understand how they get off charging so much money for such awful products. I've purchased $5 rings with better quality than Kendra Scott's awful jewelry. They say to constantly take it off when washing hands, applying lotion, and basically any day to day activity... which i've...

Kendra Scott / necklace

Ad
Oct 13, 2018

So I absolutely love my Kendra Scott necklace, but it's turning my neck green. I wear this knecklace almost every day because I think it is so pretty but I have had people ask why my neck green. I've even had someone ask if I've been chocked because it kinda looks like a bruise. I wa...

Kendra Scott / necklace

Co
Sep 28, 2018

I recieved a necklace about a month ago as a gift & i loved it so much and wanted to wear it everyday because it means a lot that it was given to me as a gift but only a few weeks in the chain has begun to rust & turns my neck green even though i take it off before going in water. For the...

Kendra Scott / jewelry

Ro
Sep 09, 2018

I'm disappointed in Kendra Scott. I take very good care of my jewelry but it seems like my Kendra Scott loses its coloring. The silver fades to a tarnish color. It's says that you should wear perfumes or lotions with your jewelry. So basically you're saying your product is cheap and will...

Kendra Scott / my expensive bracelet tarnishing after only 5 months!! what a rip off smh

Ca
Aug 19, 2018

Kendra ScottI have only had my Kendra bracelet for 5 months, I've never worn it in any kind of water and when it wasn't on my wrist it was in the pouch. So so so disappointed with the quality of this product. If I pay as much as I did for this damn bracelet it should at least last a whole...

Kendra Scott / ring/ earrings

Mi
Aug 12, 2018

I received a pair of earrings for my birthday. I tried them on and my ears immediately begain to itch. I returned them to the Kendra Scott store and traded them in for a ring. The ring is gorgeous but it leaves a green ring around where it sits on my finger. I do not appreciate paying $78...

Kendra Scott / customer service

Ti
Aug 02, 2018

I went today on my birthday at the Kendra Scott at the domain today in austin tx and have never felt so unfortable. No customer service whatsoever. You walk in the young girls look at you like you don't belong I am a American Hispanic born and raised in Austin and the lady in front of me...

Kendra Scott / necklace

Ol
Jul 12, 2018

So I ordered a necklace off of your website and it was in the sale option of the website I'm not sure if the website was fake or not but I was told it was real and I am upset at the fact that it came in and it's fake it came in a real box in a real Kendra Scott carrier package but the...

Kendra Scott / tarnished necklace

Fe
Jun 27, 2018

Kendra ScottI bought my first necklace from your company about 3 months ago. Today I went to buy a ring to match it. When I got home I compared the two and the stones don't even match anymore. The necklace has tarnished to the point I don't even want to wear it anymore. The stone just looks dull and...

Kendra Scott / authentic kendra scott is a ripoff

An
Jun 27, 2018

I bought a brand new 14kt gold plated abalone elisa necklace from kendra scott, wore it not even 4 hours total on a cold day (no sweating) wearing no products for hair or body I read directions and followed them carefully, the next day I went to put it on and the necklace around the clasp...

Kendra Scott / overall customer service

Ma
Jun 05, 2018

My wife and I visited the Kendra Scott Jewelry store in Chandler Fashion Center (Chandler, AZ) today. Although the jewelry was beautiful and we wanted to purchase a pair of earrings for our daughter, we were never greeted by an associate or welcomed into the store. After 5-7 minutes, my...

Kendra Scott / 70% discount

Mt
Jun 04, 2018

Kendra ScottI was on the website earlier and ordered $56 of Kendra Scott's and my parents baught me them for my birthday but it appears y'all were not haveing any discounts and my Kendra Scott's are fake, I was on the Kendra Scott website the thing is I have other people trying to buy from thi...

Kendra Scott / reston va branch, associates are rude!

Lh
Apr 14, 2018

Around last week of March 2018, we went to the events of Kendra Scott, Reston VA location. We are very excited to go even if it's raining. When we entered the store no one actually greeted us. They weren't that many customer but it's more associates. We were there looking around and would...

Kendra Scott / earrings from pop-up shop

Bi
Feb 04, 2018

I purchased some earrings from a kendra Scott pop up shop in San Marcos last week and decided I should not have spend the money on earrings. I was never informed the return policy as I have never purchased a piece in the store. I arrived to a location in Austin, TX and was informed that I...

Kendra Scott / an opal elsa necklace

Du
Jan 07, 2018

I bought myself an opal Elsa necklace from Kendra Scott for my birthday. I wanted to be able to wear it all the time because opal is my favorite stone. Because of the price I figured that the chain wouldn't tarnish since it's pretty expensive, I was wrong. I am very disappointed with my...

Kendra Scott / a necklace and my order I placed.

An
Dec 19, 2017

I ordered a necklace Thursday so it would be here by Christmas. I have yet to receive an order number and an email about my purchase. It charged me in my bank account to Kendra Scott already. I was really hoping to receive it by Christmas, and worked hard to order it by 12 on Thursday. If...

Kendra Scott / necklaces

Me
Nov 09, 2017

Kendra ScottBoth of my necklaces have tarnished and the gems have dulled. After reading reviews, I'm learning this has become a common complaint. I did enjoy my jewelry at first, but I feel for the price that was paid, the quality of the products would be much higher. I feel disappponted and hesitant...

Kendra Scott / no exchange policy and unaccommodating sales clerk

Bi
Oct 23, 2017

A friend bought me a pair of earrings for my birthday--my first pair ever. But I thought they weren't exactly my style so I wished to exchange them for something a little more "me" at the Cherry Creek Denver, CO store. The two young girls working there have something wrong with them--I...

Kendra Scott / gold drusy necklace

Dy
Aug 26, 2017

Kendra ScottI purchased my Kendra Scott Elisa Pendant necklace and within 3-4 months and the brackets that hold the stone in place, as well as around the whole entire stone and parts of the chain were completely turned. As the piece of paper stated in the box, I never wore it while in water or...

Kendra Scott / leanor bar pendant necklace in platinum drusy

As
Jul 17, 2017

Within a mere 2 months, the entire necklace, including the pendant, rusted. The chain and the prongs/holder of the stone is all a red rusted color. I don't shower, workout, or do any other activity in this piece of jewelry, as the card in the box says. I am extremely displeased and would...

Kendra Scott / kendra scott necklace the smaller necklace it's a black charm

Lo
May 10, 2017

Kendra ScottKendra Scott necklace the smaller necklace it's a black charm is turning my neck green I absolutely love Kendra Scott I have several airings several necklaces and what I love is the green today I was quite a barest because I had a luncheon of 30 people and it went to the restroom and saw...

Kendra Scott / fishy???

Ya
May 09, 2017

Purchased earrings for my sister for her Birthday. Gem stone broke after earring came off the hook. Noticed that all Kendra Scott earrings keeps coming off the hook. All earring are beautiful but hooks are not solder and this is the reason why earring fall out of the hooks. So, finally one...

Kendra Scott / the silver necklaces.

Ta
Mar 24, 2017

Kendra ScottI spent the "low cost" of one of your necklaces figuring it was atleast a sterling silver through out, only to find out that the month I had the necklace all of the "silver" had rubbed off to an ugly brown which also gave me a very painful rash on my neck. I'm so disappointed to have spent...