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Kendra Scott Customer Service Contacts

225 Summit Boulevard, Suite 101
Birmingham, Alabama
United States - 35243
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 5:00 PM
Sun8:00 AM - 5:00 PM

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Use this comments board to leave complaints and reviews about Kendra Scott. Discuss the issues you have had with Kendra Scott and work with their customer service team to find a resolution.

Complaints & Reviews

Aug 06, 2020

Kendra Scott — Necklace

My daughter purchased this Kendra Scott necklace for me last year as a birthday present and I started...

Kendra ScottRose gold drusy necklace/earrings

Received as gift on 6/10/20. Have worn only an handful of times. I put on both necklace and earrings this morning and noticed the stone in the necklace was almost completely black. The earring appear to be turning color to. When not being worn both have been kept in the pouch they come in. They have not been exposed to any chemicals or in any type of harsh environment. I would like to either exchange both or receive a refund.

Rose gold drusy necklace/earrings
Rose gold drusy necklace/earrings

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    Jan 09, 2020

    Kendra Scott — necklace and earrings

    First, I would like to say that I fell in love with your jewelry. The pieces are beautiful and unique. Today...

    Jan 09, 2020

    Kendra Scott — couldn't find a place to compliment a store manager

    Had to do a repair in the kenwood mall store and they were super busy. I think the manager. S name was emma...

    Kendra Scottearrings

    I have just received my beautiful earrings. My daughter ordered the Luna Drop gold for Christmas. When I opened the litle bag, one of the stones had fallen out. The number code is [protected].

    Please tell me how these earrings get replaced.

    The order was placed under rachel. [protected]@cpsb.org
    Rachel Demeritt

    My email: [protected]@bellsouth.net

    Thank you, Carla Demeritt

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      Dec 09, 2019

      Kendra Scott — ordered same item twice

      1st order #[protected] $37.50 elisa gold pendant rose quartz. I have received no info on when delivery. 2nd...

      Oct 12, 2019

      Kendra Scott — theodore ring

      I got a ring for my birthday 2 weeks ago today and noticed that it is turning my finger green which is super...

      Oct 03, 2019

      Kendra Scott — bracelet

      I've just bought a $65 Kendra Scott braves for my birthday about four days ago. I've worn this bracelet twice...

      Aug 23, 2019

      Kendra Scott — necklace

      I have always loved Kendra Scott jewelry and have turned on my thirteen year old Granddaughter to liking it...

      Aug 14, 2019

      Kendra Scott — my necklace

      I have had my my necklace for about a year now and the bearings that hold my stone in have changed to a...

      Aug 02, 2019

      Kendra Scott — complaint

      I was curious about the myriad of mixed reviews, positive & negative, of Kendra Scott jewelry.  So I did...

      Kendra Scottthe inattentiveness of checking for harmful fraud websites

      My complaint towards Kendra Scott is referring to the lack of awareness and protection of harmful websites where many are exposed to fraud and to the thousands who still are, because of the lack of removing these ads from our social platforms.I really Believe the company should try to compensate for this uneventful issue that has occurred to not one but many people, it is truly ashame that this occurrence has happened and brought disappointment among many.

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        Jun 21, 2019

        Kendra Scott — elyse ring

        My kids bought me the Elyse ring for Mother's day. While I have worn it almost daily, I do take it off when...

        Apr 27, 2019

        Kendra Scott 70% off — kendra scott jewelry

        I ordered twice and each order was for more than 49 dollars for free shipping. However the email confirmation...

        Kendra Scottall of the jewelry

        I love the look of Kendra Scott jewelry but it is just overpriced, crappy costume jewelry. Every piece I have purchased has completely tarnished within a couple months of purchase. I even called Kendra Scott to see if they had a repair service that could re-plate the jewelry. She was rude and basically told me I was out of luck. I follow the care instructions to a tee. This jewelry is too expensive not to. I no longer purchase for myself or as gifts. I can buy better quality at Charming Charlie, lol! I wish they would stand by their products and fix the problem.

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          • Br
            Bryana Porter May 06, 2019
            This comment was posted by
            a verified customer
            Verified customer

            Yep, same. Every single piece. I’ll never buy again. I even store my jewelry in those special order, non-tarnish bags. Doesn’t help.

            1 Votes
          Mar 04, 2019

          Kendra Scott — kendra scott necklace

          I just recently got my Kendra Scott necklace in January! As a Christmas gift and the silver is already...

          Mar 02, 2019

          Kendra Scott — pendant necklace in mint elisa

          I am sad to say that this necklace tarnished right away but that didn't stop me wearing it, b/c I absolutely...

          Kendra Scottnecklaces. (multiple)

          I have purchased at least 5 in the last year for myself and as gifts and all have seemed to rust and tarnish. Even well taken care of and super delicate doesn't make a difference. I feel that this is not the image that a company as well known and admired as kendra scott would want. I know as a loyal customer it is very disappointing and discouraging to see that this is money just lost.

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            • Ni
              Nikatnight Jan 17, 2020
              This comment was posted by
              a verified customer
              Verified customer

              Are you ordering from kendrascott.com or did you order them from some knockoff website (other than dept stores, I suppose, such as Nordstrom or Nieman Marcus) that sell counterfeits?

              Remember, nearly all metal will tarnish because air is corrosive. Yes, corrosive. While "real" silver, gold, platinum can be cleaned/wiped down to get rid of the tarnish, any plated items will not fare so well being wiped, as eventually, the plating is being slowly eaten away. Rubbing and contact with certain skin ph's can accelerate tarnishing as well. That's what fashion jewelry is...cheapass jewelry that people expect not to tarnish or turn color. if that was so, there would be little value in having any jewelry made with precious metals.

              The only way to not have tarnish-damaged jewelry is to skip the fashion jewelry altogether and buy the real thing. Real gold, sterling silver, or platinum are more expensive, copper, etc., ...but this is one reason why. People won't spend the money on better materials, yet they expect it to perform as if it were made off such.

              0 Votes
            Jan 16, 2019

            Kendra Scott — elisa necklace

            My daughter purchased this for my mother's day gift. I've followed all protocol on protecting this jewelry. I...

            Dec 27, 2018

            Kendra Scott — kendra scott ring

            I received a Kendra Scott ring for Christmas, I have taken it off before showering washing my hands and it i...

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