I ordered a ring on Feb 3 2012, it was a ring kit with free setting, Padparadscha sapphire, I knew the stone was lab created, but I was excited about this ring, at that same time I ordered 3 other items, i of which I was notified that I would not be receiving. Well on 2/15 /12 I order a free setting Ametrine ring, I receiced this ring, with the Padparadscha invoice on the following Fri. I figured it was a miss pick, so I waited over the weekend when, Monday came it was Presidents Day nota mail delivery day, so Tues. after the mail, I called Jtv, told them what happened, was told by customer service that she emailed the warehouse, and that it would be all straightened out, I was on hold 25min. that time. Waited until 2/29/12 called again, explained what happen again. On the 3/2/12 I received a notice via email from paypal that I had been refunded the money. The money for the Ametrine, not the padparadscha Sapphire, Now I am moving to Mexico and called again, told them their mistake, and so now it is to late for them to send me out a ring, but they are refunding me $3.40 more, should have refunded me the money for both rings, can't send back Ametrine have no invoice, not my mistake JTV's mistake.