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Soufeel Jewellery Customer Service

Soufeel Jewellery Ltd

Unit 3 Lake Farm House Allington Lane
Eastleigh
United Kingdom - SO507DD

Customer Support Phone Numbers

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

Soufeel Jewellery Complaints & Reviews

[Resolved] Soufeel Jewellery — birthstone ring

My husband ordered a ring for my birthday, he ordered a Q1/2 (needed a Q but this option wasnt available) When I tried it on it was too small, we went into our town centre to look at getting it resized. The jewellers measured it and it was a very tight P. So we started talking to Soufeel...

Jewelry & Watches  · Sep 25, 2019

[Resolved] Soufeel Jewellery — wallet with personalised picture

Soufeel JewelleryThis is the third time I've contacted the company. I brought a personalised wallet with a picture of my dad with his great grandsonon it, the image on wallet was nothing like the picture. I would like a refund or a replacement that looks like the image. My dad is bald and for some strange...

Internet Services  · Aug 04, 2019

[Resolved] Soufeel Jewellery — picture locket necklace

My anniversary is coming up so I ordered a cute picture locket necklace for my girlfriend. The delivery took forever! But I did end up getting my product. Once I got my product I tried opening it to see the picture that was supposed to be inside but the necklace doesn't open! I sent in a...

Online Dating Services  · Jul 09, 2019

[Resolved] Soufeel Jewellery — wallet

Soufeel JewelleryI ordered a wallet on 6/9/2019. It's been over 30 days and I still haven't received my order. I checked the tracking and it says the item is still in transit. I spoke with Bonnie and asked for a refund because I'm suppose to have the item by now. I did NOT select "parcel post" so the item...

Online Shopping  · Jul 09, 2019

[Resolved] Soufeel Jewellery — photo wallet

Ordered this one month ago as a gift and haven't received it or got updated tracking info. I want a refund ASAP please so I can purchase elsewhere. I have email countless times and have only got a response once which said they take 10 days to make order. Absolutely appalling customer...

Clothing, Shoes & Acc  · Jun 07, 2019

[Resolved] Soufeel Jewellery — customized necklace.

Soufeel JewellerySo I have had the pleasure of speaking with someone in customer service named Bonnie. I told her that my order had been promised to arrive to me on June 1 and it hadn't moved from the order status "processing" on May 30 so I sent an email and asked for details she was no help and only sent...

1 comments Online Shopping  · May 31, 2019

[Resolved] Soufeel Jewellery — purchase of charm

I purchased a charm from Soufeel on 12th May after miscarrying my son. My first time ordering from Soufeel. After a week and my tracking order still showing as ‘processing', I decided to try to contact Soufeel to see where my order was and why it hadn't gotten any further in its process. I...

Jewelry & Watches  · May 25, 2019

Soufeel Jewellery — engraved necklaces - order # [protected]

I ordered 3 necklaces on 2/6/2019 and the website very clearly said it would take 7-10 days. The necklaces were gifts that I needed to have by 3/1/2019 so I ordered well within the timeframe. When I didn't receive them in 7-10 business days, I called and left messages, sent emails and no one...

Jewelry & Watches  · Feb 28, 2019

Soufeel Jewellery — item delivery

Hi I have called many times regarding my package that I have not received yet. My package order number is [protected]. The Postal Service said that they have sent it back to you guys but I have not received any kind of help in this situation. I have not received a refund and have still been...

Online Shopping  · Jan 24, 2019

Soufeel Jewellery — 2 of iphone 6 cases

I have ordered 2 of the iPhone 6 cases on December 14, 2018 and due to the difficulty of the phone sizes they have its hard to understand what sizes are which. I emailed twice to see if I am able to size it up to an iPhone 6s but they said I wasn't able to due to personal reasons which I...

Computers & Accessories  · Jan 08, 2019

Soufeel Jewellery — damaged goods

I have emailed numerous times about the fact they sent my order damaged, it looks as though the person making it just couldn't be bothered and sent it as is, half of the image on my charm is broke off and I want a replacement!! It is ridiculous the customer service is useless. Will never...

Jewelry & Watches  · Jan 04, 2019

Soufeel Jewellery — engraved necklace with picture

Orden #[protected] its been about a month. Note able to speak with anyone after numerous attempts and emails sent. I would like my product or a full refund. This IS FRAUD. I DONT HAVE MONEY TO JUST GIVE AWAY!!! Im very disappointed because it was a suprise forma my daughter. Very quick to...

Jewelry & Watches  · Jan 03, 2019

Soufeel Jewellery — photo heart engraved necklace

I ordered a necklace ordered a necklace on soufeel about 3 weeks ago and it still hasn't came they charged the money and I never got it . It told me it would be here in 5-8 business days they charged me for $7.99 for shipping and $1.99 for shipping and insurance and $19.95 for the actual...

Harrisburg Online Shopping  · Jan 02, 2019

Soufeel Jewellery — suspended order

Soufeel JewelleryHigh I ordered 18th December and I was told it was being made and being delivered 19th January but now it says order suspended but you have taken the money out my bank ? I didn't want to cancel it but you have and took my money?? I'm finding it hard to even speak with some one to resolve...

Cardiff Arts & Humanities  · Dec 31, 2018

[Resolved] Soufeel Jewellery — service/product not received with no reply of website!

I have contacted soufeel on a number occasions with no reply I placed my order on 29th noveneber and have still not recived it I have also had no reply what so ever! My order number is [protected] My address is 73 moorcroft road M230np On the website it says overall I should of...

Other  · Dec 29, 2018

Soufeel Jewellery — engraved wallet

I ordered this product in November and after 2 weeks of waiting for it to be sent i contacted ye only to be told that it had to be remade, i then told ye that this was a gift from my 11 yr old son for his dad who he saved to pay for my item is in transit since 13 Dec its now 23rd Dec i wa...

Online Scams  · Dec 23, 2018

Soufeel Jewellery — picture watch and wooden etched watch

Soufeel JewelleryI have reached out multiple times. I ordered 12-9-18 my money was taken 12-11-18. I have YET to receive my package, an email saying the shipment was sent or a TRACKING NUMBER! I have called multiple times, left multiple messages and now I am MAD! Give me my items w/ expedition or a FULL...

Online Shopping  · Dec 19, 2018

Soufeel Jewellery — order/customerservice

OrderNumder #[protected] A purchase was made on November 23 by my daughter as a birthday gift to me and it makes no sense my order has not arrived yet. I have reached out to customer support by phone and writing and no responses this is very bad business and very unprofessional, I will not...

Jewelry & Watches  · Dec 12, 2018

Soufeel Jewellery — shipping

One star ha there isn't an option for zero stars? Warning stop don't shop with soulfeel jewelry unless you want to wait three weeks for your items. I purchased a ring and watch from here and my order still says processing a whole week later. It says 3-5 business days and still say...

1 comments Other  · Oct 29, 2018

Soufeel Jewellery — service

I ordered a product on September 27th paid for 3-5 days shipping it is now October 25th 2018 and I found out that for the order to be collected I need to pay more money at customs to get the item I've paid for thru soufeel. I have been in contact with soufeel for almost 2 weeks no one ha...

Scam & Fake Checks  · Oct 24, 2018

Soufeel Jewellery — order3020293602

Hello, I have ordered something 3 weeks ago and paid extra for delievery between 5-8 working days. It still hasn't came and I haven't had a response from the team. This is unacceptable as I need it next week for a funeral present. I am furious as I paid 12 pound extra so it came on time...

Reading Jewelry & Watches  · Oct 05, 2018

Soufeel Jewellery — won't give my money back for a return.

I made a return and can't get my money back. I can't get anyone on the phone to talk about this problem. I've sent several emails and this problem is not being resolved. I have all paperwork, tracking numbers, emails and sku#s for each charm I returned. I will not stop till I get my money...

Products & Services  · Sep 14, 2018

Soufeel Jewellery — name necklace

I ordered a necklace that says "jet" 4 days ago & haven't gotten an email confirming my transaction. It charged my phone but never notified me about anything. I clicked the "track my order" & put in my email but it says an order using that address doesn't exist. I'm worried & I hope thi...

1 comments Scam Contests  · Aug 10, 2018

Soufeel Jewellery — unisex couple custom photo watch 40mm/1.57in diameter case (not receive after 14 days of payment)

I place my order on 17 July 2018 to purchase Unisex Couple Custom Photo Watch 40mm/1.57in Diameter Case, order no: #[protected] and payment made. As according to the order statement, item will be shipped in 8-10 business day. No initiative from your company to have courtesy to inform...

Retail Stores  · Jul 30, 2018

Soufeel Jewellery — necklace

I brought a necklace two weeks ago that's said "Sergeline" on it and I never got it, I called and called, and you guys kept on saying leave a message which I did and my girl's birthday was yesterday I couldn't give her what she wanted. So I need to know when I am going to receive the stuff that I paid for because I need to give it to my girl by Monday

Credit Cards  · Jun 16, 2018

Soufeel Jewellery — personalized name necklace

I ordered a gold personalized name necklace on may 14th 2018 and it is now June 2nd 2018. I was informed my order would be here in 10-15 days but it still has not came in. If I do not get my order in the next five days I want a refund for my money. I am very disappointed with your company...

Scam & Fake Checks  · Jun 02, 2018

Soufeel Jewellery — earrings

Soufeel JewelleryHi, I bought some earrings yesterday 3/28/18 and received an email that I didn't finish my order that I should go back and complete my order. I was also given 5% off if I complete the order. I went back and completed the order but won't let me use my 5% off. I just checked my bank account and...

Jewelry & Watches  · Mar 29, 2018

Soufeel Jewellery — heart personalised engravable photo locket necklace rose gold plated 925 sterling silver

I placed my order over 2 weeks ago now for mother's day and it still hasn't come. I haven't had a confirmation email about it and when I type in my email address to track it is says there is nothing to track but you have taken the money out of my bank for it so the order must have gone...

Jewelry & Watches  · Mar 25, 2018

Soufeel Jewellery — necklace

I ordered a necklace 2 months ago and I still have not received it !!! I'm very upset and I want my money back NOW ! Order # [protected] my phone number is([protected]. Email: [protected]@icloud.com I want my refund NOW ! I have been waiting too long. And I have been calling everyday ! The...

Jewelry & Watches  · Mar 20, 2018

Soufeel Jewellery — bad quality of product

Soufeel Jewelleryhi, i purchased these 2 items in october: https://www.soufeel.com/love-mom-rose-gold-charm-925-sterling-silver.html https://www.soufeel.com/exclusive-925-sterling-silver-basic-bracelet.html but unfortunately, 2 months after buying them, i started to feel really disappointed with the...

New York Jewelry & Watches  · Feb 06, 2018

Soufeel Jewellery — photo heart charm shape

Soufeel JewelleryI bought a charm and oxidized and it also does not have the 925 stamp that is related to silver. I'm not happy with this charm and I think it needs to be replaced. I thought youre company was a serious one but from what I see I'm wrong. How is that my friend has the same charm and it'...

Jewelry & Watches  · Jan 27, 2018

Soufeel Jewellery — personalised charm

I ordered a personalised charm on 9th Jan 2018. Order number- [protected] The delivery estimate was 3-8 working days. It has more than exceeded this timescale. I have still not recieved my item. I have checked tracking its saying order recieved 15th Jan 2018. It is now 24th Jan 2018 and I...

LONDON Jewelry & Watches  · Jan 24, 2018

Soufeel Jewellery — engraved necklace

I have been trying to speak to someone for over a week. I am very frustrated that after numerous fb message and emails no one has bothered to assist me. I ordered the produce tbe funds have been taken and i have reveived no confirmation or tracking number. It needs to be here soon and it is appearing that it wont. Address is 1 grantham walk nn189bw

Corby Jewelry & Watches  · Nov 30, 2017

Soufeel Jewellery — problem with charm bracelet safety chain

I contacted you yesterday, Nov.7th, 2017 at the time I couldn't figure out how to put the safety Chain on the bracelet I'd ordered. I have resolved that issue. I apologize for that. But after I assembled the bracelet, charms and chain I realized there is a stone missing from the safety...

Jewelry & Watches  · Nov 08, 2017

Soufeel Jewellery — unhappy customer

Could be wayyyyy better if they tried. I don't know maybe other customers are satisfied and happy. Maybe I am the only one who didn't like absolutely anything - from jewelry choice to customer service? (except for the website, it's cool) Let me start. I bought Pink Butterflies Bracelet 180...

Soufeel Jewellery — quality of yourcharms

i bought two charms to which both have came away from the ring and the other has a heart which has seperated i got these for my daughters birthday in july and she has only worn her bracelet 4 times ! the first charm has a sharpei which has came of the ring the other a heart which ha...

8 comments Jewelry & Watches  · Oct 30, 2017

Soufeel Jewellery — fraud company! never received my order and never got a refund and they have stopped replying to my emails!

Please be aware of this website as it is worst place you could ever shop from. I order a custom pendant and I was suppose to receive it in 11-15 days. Nothing came. I emailed the CS and I was told to wait 18 business days. So I did and its been 22 business days and I still havent received...

Edmonton Online Shopping  · Oct 04, 2017

Soufeel Jewellery — quality

I received my order this morning In a horrible state, not only was my order late but the necklace i ordered was all out of colour, the back and front of it was all rusted including the chain, it's looks nothing to what I seen on their website. I do not recommend this company to anybody it...

Jewelry & Watches  · Aug 01, 2017

Soufeel Jewellery — missing stones

I have ordered from Soufeel, six times, I recently noticed a missing stone on one of the hearts, also one on the side, I would like this replaced, or a different charm I'm worried if I get the same one, this will happen again, I real out hope they can fix this problem, since I really like...

Jewelry & Watches  · Jul 29, 2017

Soufeel Jewellery — Locket

I have received my order today & it has arrived in a disgusting state! I looks as it's 50 years old the outside of the locket is discoloured and marked! I have tried to call the number on the website however it isn't in use! I had previously submitted a 'ticket' for a query relating to my...

1 comments Jewelry & Watches  · Jul 28, 2017