Complaints & Reviews

Kay JewelersRing

I bought a ring in february, had to be sent out to get sized. Told me it would be a month, 6 months later I still haven't heard from them so I went in and asked where it was. I received attitude from the women working and it ended up showing up in march. I didn't receive a phone call telling me it had arrived and she argued with me telling me that I got a call.

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    Kay Jewelers — Lost/missing engagement ring

    I turned my ring into the kays store on March 9. 2020 for repair. They gave me an estimated return date of...

    Kay JewelersPearl ring

    Took my ring back to Kay's! They ruined my one pearl, and have a 6 month guarantee on it. No one would listen to me. I'll never go there again, they can't fix jewerely right. My ring has two pearls. They fixed the one twice, when got home it fell right off. I'm so disgusted with your cheap jewelry it's not funny! Bought a pair of earrings there and they discolored.

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      Kays Jewelers — customer service

      This is my 3rd time doing business in this store and each time service has been slow and there service ha...

      Kay JewelersLeVian Chocolate Diamond Ring

      I ordered a ring on line for my daughter last night for her birthday and showed her today. The smile on her face was more than I can describe.

      I received a confirmation email last night and then today get an email saying the order was cancelled due to not being available.

      I cannot even describe how disappointed both my daughter and I are.

      Can you please double check to make sure there are none available. My confirmation number was [protected]. Thanks.

      LeVian Chocolate Diamond Ring

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        Kay Jewelers — employee

        I am a store manager in the outlet at vicksburg and on 02/14/20 one of your employees (which I understand i...

        Kay Jewelers — wedding set

        Since purchase of the set we have regularly kept it inspected per Kay's protocol in July of 2019 two...

        kays — wedding set exchanged

        I had my original wedding set that I purchased (Ever Us collection)-- A piece for damaged and I was told It...

        Kay Jewelers — in store verbal harassment to employees from managers

        I am a Kay employee that needs IMMEDIATE assistance regarding retaliation, verbal abuse, and "rules" changing...

        Kay Jewelers — small gold band

        I. Bought a christmas gift for someone before christmas. Your sales person said if it does not fit, we will...

        Kay Jewelers — engagement ring

        Kay Jewelers has beautiful jewelry and My fiancé surprised me with the ring of my dreams on 12/29/19, but...

        Kay Jewelers — i'm complaining about customer service

        I went into Kay jewelers on January 3, 2020. A lady came up to me and said can I help you. I asked her if I...

        Kay Jewelers — my wedding ring

        I buy my wife and my self weeding rings my ring is a weeding band and is black and rose gold after we got...

        Kay Jewelers — sales person

        My daughter went in Kay's in Greenbrier mall to purchase me a mother's ring for Christmas. The...

        Kay Jewelers — return and warranty

        Well I just want to say my significant other loved the ring I had chosen for her but after paying and jeweler...

        Kay Jewelers — service

        This is the 2nd and FINAL time I put myself in the position to be disappointed by the service I've been given...

        Kay Jewelers — return

        I got a pair earrings for Christmas I do not like them so I had a gift receipt with the earrings and I went...

        Kay Jewelers — customer associate, rude behavior

        I went in to Kay's to buy my mom a mother's ring for Christmas. As i was looking a male associate came over...

        Kay Jewelerslevian chocolate diamond ring

        i have purchased a levian chocolate diamond ring for my wife the diamonds keep falling out i have to drive 1 hour each way to get it fixed i have bought several pieces at joplin mo. we took it in and they sent it off . but the manager was not helpful at all kinda rude actually will not buy anything else at that store or recomend it to anyone else . thank you gary howe

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          Kay Jewelersonline order

          I ordered a custom name necklace on 12/13/2019 and did not receive any source of tracking information or delivery alerts whatsoever. So I called the "Kay Jewelers Customer Service Hotline" only to be answered with prompt after prompt after meaningless PROMT. Soon I was put on hold and supposedly transferred to a customer service representative. After 50 minutes of being on hold, no one ever connected with me so I just decided to hang up. Kay Jewelers Customer service sucks!!!

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