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Kay Jewelers / Sterling Jewelers Logo

Kay Jewelers / Sterling Jewelers Customer Care Service

Sterling Jewelers Inc.

375 Ghent Road
United States - 44333

Customer Support Phone Numbers

1 800 527 8029 4 0
1 800 527 8179 0 0
+1 330 668 5000 0 0
Work days:
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat10:00 AM - 10:00 PM
Sun12:00 PM - 9:00 PM

Kay Jewelers / Sterling Jewelers Complaints & Reviews

Kay Jewelers / Sterling Jewelers / wedding rings

Christopher Stiles on Oct 1, 2017
While my wife was waiting in China for her immigration visa to come to the US, I bought a pair of wedding rings for us through Kay Jewelers. I had to have my wife measure her size using a printed ring sizer as we were separated by an ocean, but when she recently arrived in the US it turned...

Kay Jewelers / Sterling Jewelers / watch repair

Douglas Kleinman on Sep 29, 2017
On 9/22/2017 I brought my Invicta Signature watch into Kay outlet in North Conway, NH just to have the battery replaced. The very pleasant salesperson replaced the battery, but after over 1/2 hour of trying were unable to put the back piece on it. I was told it would be sent to a repair...

Kay Jewelers / Sterling Jewelers / 6 month inspection

K VanHorn on Sep 2, 2017
Hello My name is Kristin Van Horn. My fiance bought my engagement ring at Kay's Jewelers. His name is Marcus Gourley. His address is 10209 Fox Ridge Drive Damascus MD 20872. I have gone in twice to ask for my inspection and to have my ring cleaned. This last trip I went to on Friday August 31st...

Kay Jewelers / Sterling Jewelers / Manager

Debb Hert on Apr 29, 2017
I am a long time customer of Kay Jewelers and have spent thousands on my wife, but after the last time I went into your Casper Wyoming store I am tempted to take my business to Riddles. When I arrived at the store a woman, that I assumed was the manager was "counseling" a employee in a...

Kay Jewelers / 3 stone ring

Judy Schafer Langston on Apr 2, 2017
My husband purchased a Leo Diamond 3 stone ring for me, along with the diamond replacement warranty. Took my ring in every 6 months as required. This last time there was a chip in one of the smaller side diamonds so they sent it in for replacement. Great! WRONG!!! Turns out there regular...

Kay Jewelers / Woodlands mall managers desmond & brittney

Mia Porrovecchio-Foster on Mar 7, 2017
My husband bought me a bracelet with 4 charms close to 20 yearss ago that he bought from kays. I kept in my jewelry box for a long time until I decided to drop off at kays in Woodlands mall to have charms put on. They never bothered to call when it was bk from the repair store. I had a lot...

Kay Jewelers / Wedding ring

Bride15 on Mar 1, 2017
I have had my wedding ring for two months and have lost two diamonds out of it!!! Every time I lose one you need two weeks to fix it which means I have only been wearing it for a month!!! This is absolutely ridiculous! I am so carful with it I even take it off to wash my hands. I was then...

Kay Jewelers / Movado watch repair

elenie on Feb 28, 2017
I took my Movado watch in for a simple battery change back in 10/2015. They advised I that they had to send my watch out for that to be completed since they couldn't handle my Movado there at the store level. They advised it was going to be a ridiculous amount like $79. I agreed since...

Kay Jewelers / Credit card account opened without authorization

ezriderms on Feb 13, 2017
On January 29th 2016 my fang and I visited the Kay Jewelers store in Hawthorn Mall in Vernon Hills, IL. We were looking for wedding and engagement rings. A sales associate named Donna Dimarco attended us and showed us various options. She also suggested checking if I qualify for a credit...

Kay Jewelers / "Santa Dollars"

Mark lawrenson on Feb 9, 2017
Santa Dollars were misrepresented as dollars to be like cash. It was not said by Kay employees that to use $100 Santa Dollars you need to spend $300. I was told i could use the $300 Santa Dollars i received as cash to make a purchase by 7/2017. Being a slick sales person chases loyal...

Kay Jewelers / Customer service complaint

Mcclure_26 on Jan 30, 2017
I stopped at the store in Nashville at GreenHills Mall on 29/Jan/2017. I was there to buy a ring for my wife. I knew the amount I wanted to spend and was asking questions about the three rings I was trying to choose between when the sales lady interrupted me by saying if I had to ask...

Kay Jewelers / Unethical behavior, defected ring

nikkababy on Jan 13, 2017
My boyfriend purchased a morganite ring for me back in march of last year. It was sent back for repairs more often that I wore it! 1. Sent back because there were loose stones, 2. Two weeks later I lost a stone and they sent it back. When I got it back the stone was half the size of the...

Kay Jewelers / Customer service

Bernadette Washington on Dec 23, 2016
Today 12/23/2016 Rude customer service! I have had a Kay card for quite a few years now. Previous purchases have never been a problem until today when I called the store located in the Regency Mall in Jacksonville Florida. I placed 2 orders this month. One on 12/13/2016 and the other on...

Kay Jewelers / Credit

xquizite2004 on Dec 13, 2016
First of all i called customer service and was told my account was closed because i paid late. Second of all i have bought 3 rings and was about to upgrade and the lady at kays jewlers here in corpus christi told me my account was closed. I have not recv'd any phone calls and the last ring...

Kay Jewelers / Customer relations

R. Mora on Oct 13, 2016
My husband wanted to buy me a diamonds in rhythm necklace from Kay Jewelers so we went there and while looking at them I said it would have to be at least a 1/4 carat center stone for it to be seen. We picked one out but the chain was SUPER fine. I told the worker that it was much too thin...

Kay Jewelers / Anniversary band, men's wedding band and

KLS29 on Oct 6, 2016
2012 bought an anniversary band, men's wedding band and white gold necklace. One month diamond fell out of ring, replaced ring for me, year later necklace broke, 2014 my husbands ring broke in half, had to pay 40$ to have it replaced. Last week anothe diamond fell out of my ring. No I did...

Kay Jewelers / Benefits

A2016 on May 12, 2016
I work for this company and they do not help get anything figured out. I signed up for my insurance and they charged me a back pay for a month I didn't even use/technically have the coverage since I signed up a day before the dead line. I called to get it figured out since I have a child...

Kay Jewelers / Terrible company

Stephanie on May 6, 2016
Ordered some jewelry from Kay Jewelers and one ring was too big, so I contacted them and asked for an advice. They said that I sent them the correct measurements and they will resize the ring for free! Seemed like a great deal so I gave them all the necessary information and sent the ring...

Kay Jewelers / Horrific customer service by management, corporate customer service and terrible craftsmanship

nicoleh on Mar 24, 2016
Have placed several complaints as well as reached out to corporate and have yet to receive any sort of resolution despite the company stating they would address the issue. Sales associates not recording inspections, ring needs constant repairs. My engagement ring was purchased in Dec 2012...

Kay Jewelers / Unethical Behaviour

Reviewer88837 on Jan 12, 2016
Purchased a wedding ring from the Kay Jewelers in Plano, Texas. After buying the wedding band I had to send the ring in to get properly sized with the band. I currently live in Lawton, Oklahoma, and was told that the Kay's in Lawton could not send the ring off for sizing because I did not...

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