Danbury Mint
reviews and complaints

The pendant was purchased in 2016 by my parents. It was a beautiful pendant which I decided to wear the eyes of now worn out on it which is absolutely ridiculous. There must be a design fault on it. I spoken to Danbury and they can’t do anything because it’s over seven years because only a years warranty. This is ridiculous. The price is so expensive for these items so surely there should be a lifetime guarantee on them this item called sentimental value as it was purchased by my parents and unfortunately sadly one has died. I am so annoyed that they are able to do something even though though it’s clearly a design fault

A while back I ordered one silver coin. Now, weeks later, Danbury mint sent me three wildly overpriced coins that I did not order, having created an ongoing subscription that I also did not order. The overpricing was at least 4 times the actual value of the coins and my debit card was charged without my permission.

I have had to cancel my debit card to stop them charging me again. Danbury mint 'customer service' was unavailable. My advice is: Do not buy anything from this company. Read the other reviews online, they are very revealing.

I received the pendants on June 2, 2023 - no problem with the quality of the pendants; they are beautiful. BUT

I am very disappointed and shocked that Danbury Mint did not have the decency to put the pendants in individual gift boxes that displayed your company's name on the outside of the box. These pendants are birthday gifts for my two daughters. I believe I spent a decent amount of money and deserve an apology as to how these pendants were shipped with disregard for your jewelry.

In the past, I have ordered jewelry from Talisa, Macys, JTV, and others; they all sent their jewelry in an appropriate gift box. I am sorry that I didn't purchase jewelry from these companies in the first place.

I will not purchase any jewelry in the future from The Danbury Mint due to the fact that you just don't care how you ship and present your jewelry to your customers.

Danbury Mint
Customer Service Manager
78 Technology Park Drive
Torrington, CT 067901.
[protected]
[protected]@danburymint.com
Also DBA as;
MBI Inc.
www.mbi-inc.com
Cust #: [protected]
PABLO MARQUEZ
2169 NW 30 LANE
ULL, FL [protected] May 10, 2023
I am surprised by the customer service problems created by Danbury Mint Customer Service. They refused to corroborate after calling my Bank 4 times to ensure payment was reviewed by the Client Relations at my Bank. Too many people that did not help as; Charity, Debbie, Cathrine, Thedis, and Jennifer all never responded to corroborating with Danbury Bank of if it was received or not. Too many emails, calls, stress, hassle and finally finalizing that its not worth the aggravation.
Sorry to have bought,
Pablo
On Mon, Apr 17, 2023 at 11:14 AM, Danbury Mint
wrote:
Dear Pablo,
Thank you for contacting us. Our records show we received an order for the Men’s Crusade Ring on 03/27/2023. This order has an approximate delivery of two weeks. We have no record of receiving an order for a pair of earrings.
Please contact customer service at [protected] to update your method of payment.
Regards,
Charity
Customer Service
[protected]
From: p marq pabmarq2003 at yahoo.com
Sent: Friday, April 14, 2023 8:59 PM
To: Danbury Mint
Subject: Re: Quick question…
Ms. CHAITY,
Yes Ring for my son and Ear rings for my Mom. When can you ship them? Remember I need to give you an updated credit card.
Kind Regards,
Pablo
Here's my new website:
https://pablomarquezbooks.com
p marq
Dear Charity It was your offer that I agree with. Please place this on your Buy Now Pay Later, Perfectly Paired Love Knot Pendant with FREE Matching Earrings, $109 Please send to; Aida Garcia, c/o Dan Marquez HC01 Box 12971 Rio Grande Puerto Rico 00745 Thank you, Pablo [protected]@yahoo.com [protected]
Mon, Apr 17 at 5:01 PM
Danbury Mint
Dear Pablo, Thank you for your reply. As requested, we have placed the order for the pendant with the free earrings and will have it sent to Aida at the address provided. We will send you the billing to you to make the payments. You will receive a separate email confirming the order. If we can be of further assistance, please let us know. Regards, Catherine Customer Service. [protected]
Tue, Apr 18 at 6:59 AM
p marq
Re, [protected] Hello Catherine, My son sent me the Invoice of the Ring I purchased for his Birthday on March 30, he has not received yet. It was a gift. Can you send me the tracking for this order? Also, I ordered the Necklace+Matching Earrings, can you also send me the tracking too? Thank you. I know we had a hick-up to begin, but I cannot find a better Company as Danbury Mint with such a high quality and will be ordering more items soon. Kind Regards, Pablo Want To Help A Veteran? Yes! Please See Below... NO GOOD DEED SHALL GO UNPUNISHED https://pablomarquezbooks.com Buy P. Marquez-Garcia Novels at; https://www.authorhouse.com/en/bookstore/bookdetails/231155-Guided-Instrument join.robinhood.com/pablom-80f54d0 .copy & paste What A Bonus! "For he will deliver you from the snare of the fowler and from the deadly pestilence... Luke 12:22-24"
Thu, May 4 at 8:28 AM
Danbury Mint
Dear Catherine, Thank you for your e-mail. We have not yet shipped these items due a past due balance on the Forever Diamond Necklace shipped on 2/8/2023 (tracking link below) and delivered on 2/10/2023 (photo from Fed Ex driver below) . Please let us know if we may be of any further assistance. Detailed Tracking (fedex.com) Regards, Jennifer B. Customer Service Order [protected]
Thu, May 4 at 2:07 PM
p marq
Dear Cathrine, This is absurd but let me clarify what happened. We are notsaying did not receive it, we have thank you for the pic. Charity sent me an email about the Valentine Day promo for some items, not all, but the credit for $75, was issued and received. So the order was a total $200.80 -$75 = $125.08 paid on February 9th. What Chase Bank, credit card ending #9335, just told me is you are looking for the $200.08, payment when it should be with discount $125.08 paid on February 9th. There is no other Pablo Marquez so that's what is happening. I am truely sorry for asking for the credit of $75, now. Please contact your Bank to corroborate. And please contact me back as soon as possible, since there was no other email from you, I thought it was resolved and my account was cleared. Regards, Pablo Sent from Yahoo Mail on Android
Thu, May 4 at 5:09 PM
Danbury Mint
Dear Pablo, Unfortunately, the credit card payment was declined and the balance in the amount of $200.08 remains on your account. If you have a payment confirmation on your credit card statement, please provide it so that we can research your payment. Regards, Thedis Customer Service [protected]
Fri, May 5 at 7:42 AM
p marq
Dear Thedis, Here is the February Statement showing the payment confirmation on my Freedom Credit Card statement, please research this payment. Once again Chase Customer Service says that Danbury Accounting Dept has to call your Bank to view the transaction. Regards, Pablo [protected]@yahoo.com [protected] Want To Help A Veteran? Please See Below... NO GOOD DEED SHALL GO UNPUNISHED https://pablomarquezbooks.com Buy P. Marquez-Garcia Novels at; https://www.authorhouse.com/en/bookstore/bookdetails/231155-Guided-Instrument join.robinhood.com/pablom-80f54d0 .copy & paste What A Bonus! "For he will deliver you from the snare of the fowler and from the deadly pestilence... Luke 12:22-24"
Fri, May 5 at 1:34 PM
Danbury Mint
Hello Marq, You filed a chargeback with your card company and they refunded you the full amount of $200.08 on 2/28/23. The statement you attached only covered transactions until 2/16. Please review your bank statement around the 28th to see you received the full amount of your purchase back. Regards, Sarah Customer Service Order: [protected]
Fri, May 5 at 1:48 PM
p marq
Chastity, Debbie, Any word back from you guys except "we cannot". Let me know to pay today in full. This is not what I expected from you. Regards, Pab [protected]@yahoo.com [protected] Sent from Yahoo Mail on Android
Tue, May 9 at 8:16 AM
Danbury Mint
Dear Pablo, Thank you for contacting us. If your records indicate that this item was already paid for please send us a proof of payment so that we can look further into this. Regards, Tyresa Customer Service Order/Acct #
Tue, May 9 at 8:56 AM
p marq
Teresa, Debbie, Charity, Did you go to your Bank to have them explain this? I take it, my two orders are still sitting in your Shipping Department? If you cannot deliver then cancel the Mother's Day gift, I will send her some roses and chocolates, then. My sons gift cancel that too. He understands the failure in Customer Service at your company and will settle with some cash, maybe to go to Zales Outlet and get a valuable gift there. Not impressed, Pab Sent from Yahoo Mail on Android
Tue, May 9 at 4:02 PM
Danbury Mint
To:
p marq
Wed, May 10 at 6:12 AM
Dear Pablo,
Thank you for your email. Order#[protected] and Order#[protected] are canceled. Please submit payment for the order #[protected] Forever Diamond Necklace that shipped in February.
Regards,
Jennifer R.
Customer Service
Cust #: [protected]
PABLO MARQUEZ
2169 NW 30 LANE
BULL, FL [protected]

I purchased a gold and silver locket that I can't get open. It is heart shaped separated by a cluster

. Inside was supposed to be engraving Kathy from Bob. I have even carried it to a jeweler, and they couldn't open it.

danbury-mint-homepage

JEWELRY | HANDBAGS | COINS | GIFTS

Your item has been delivered to:

ROBERT GRAHAM - 891 LANCELOT CIRCLE on 12/12/22 at 12:29 PM

Order #: [protected]

Delivered by: UPS/USPS

You Are Always In My Heart Pendant

Quantity: 1

If you ordered multiple items, they may ship separately. Click here to view your order status.

I purchased the Bryce Harper figurine 3 years ago in 2019. They said hurry and buy will be rare and sellout. 1st 5000 get gold med as lions on base. I did buy and received it. It sold in a few months and that is good for collectors like me. Fast forward 3 years and now Danbury mint is issuing identical ad of exact same figurine for pre order saying it will only be produced in a limited quantity. My complaint is by flooding the market with the exact same figurine during this World Series it takes away the value because the item will no longer be rate thereby cheapening my initial purchase after stating that it would only be made this one time back in 2019. If the item was different no problem but it is the same . Danbury Mint is guilty of false promotion. Plus Danbury Mint is to cheap to even sell a different figurine. It severely reduces the value of my item and they lied saying it would only be produced for a short time period. It had said it was no longer available 2 years ago.

After just talking or being talked down to by Emma at Danbery mint “refused to give me her sir name” refused to log a complaint or put me through to anyone else concerning them taking 32£ from my bank account 3 weeks ago! I rang then complaining as they wiped my non overdraft account out leaving me penniless from a coin I had not requested or authorised payment for, I purchased a £2 coin once and did not request ongoing coins ect! The Vera Lynn coin turned up here 2 weeks after money was taken from my account! I have returned it! Absolutely rude tone of voice and manners from the manager Emma absolutely refused to help and insinuated it was my fault not there’s! I ordered them to remove my bank details from their data base 3 weeks ago and Emma stated it had not been done and has done it now? I requested an apology via management and email of which she refused to do or pass me to her senior! I would now like to make an official complaint and seek compensation for the money taken and debt out me in to along with the stress. Regards Sharon

Which I have never ordered please look into this Thank You Phyllis DeVincentis

I have contacted danbury mint 4 times by email and ive had silence the reason for these emails was because they took money out of my bank for coins i didnt order now ive asked several times for it bak but no reply and still no money ive given bak the coins but nothing and ive asked in every email for my money bak but agen silence ive even told them id make a complaint because the money they took out of my bank has left me in debt ive had return direct debits at £10 a time and ive not been able to get myself food or put gas on my metre but still no responce now to me thats arogant and rude but the point is i was neva, asked if i wanted these coins it was jus assumed and the money taken out ive told them so many times i dont collect coins i get the cheap coins give them as gifts and leave it up to the ppl i give them to if they want to carry on collecting and ive told danbury lots of times even in a fone call i told the person that i dont do collecting because i cant afford it for 1 thing for another im to busy so not interested and i was told that this was put on my account and i wont get collections without being asked 1st but i wasnt asked it was just assumed that i wanted em ignoring wot id srd bout not wanting collections and now ive sent the coins bak and they have recieved them i wud have expected at the very least an email asking me what i want to do bout the money that was taken if they havent read my 5 emails

I ordered a item on 13th Sept and when ordered it said 3 to 4 weeks, which I thought that's before the 18th Oct, on same day had email confirming order and my payment, 13 days not heard nothing, so I emailed, to my astonishment no won't be ready by that day, 5 years plus I have been ordering from them, and disgusted I now got to sort something else out before the 18th now, very disappointed Customer, hope I don't wait 2 weeks for my refund, I'm so upset, as was for my wife's anniversary, thank you for ruining my day, Patrick jordan

Had a one off email from your customer service saying no refund Hermes say they delivered.
My complaint is I had to contact to find out what was happening, I waited weeks so you could look into it .
Well Hermes are not a very good company I've seen first hand how these people deliver and they just leave it on your door step and run off.
I maintain I never received these items as I've said where's my signature.
Show me proof of delivery ………….as I've said you should look your end as I feel you have not looked into anything and your just telling me something, thinking I would just roll over because you give me an unconvincing excuse not to give me back my money that you took without my permission.

Lord AJ Gwynne-Lyons

Today I received order # [protected]-001 $117.03 an item I know nothing about as I did not order this item. What do I need to do to return this item to you?

I am very dissatisfied with your responses to my issue. I received the article today... I realize the main issue is with Fedex bungling their issues.
However your customer service department is abysmal. Late or no response is not satisfactory. I have listed one of my issues below, regarding
lack of response or no response at all.
William Searcy

Hello William:

I see that your email is dated 2/13 - Unfortunately, I am not showing any tracking for your Bangle. Please advise if you still have not received this. I could certainly reship this out to you as a lost claim, and provide you with a 25% discount for your patience. Pleae advise.
Order number [protected]
Regards,
Diane

Fri 2/19/2021 1:26 PM
This was ordered Feb 9. Promised delivery before Valentine's Day, prior to the inclement weather event in Texas.
I never get prompt replies to my inquires. I did receive an email offering a discount and replacement. See below.
No one ever replied to my email regarding Diane' offer. Customer service is appalling.

Regards,
William Searcy

December 8, 2020 I returned 5 items in one box with a letter.
I received a refund for 3 items. Called again and I got a refund
on January 8 for one more.

where is the refund for the last item 116.10

If you cannot refund the last 116.10, please remove my
name off your mailing list. Anything for Larry or Vivian Garvin.

Larry and Vivian Garvin
7390 Commodore Road
Hollywood, SC 29449

Business address/shipping
6488 Highway 162
Hollywood, SC 29449

I purchased the above item from you on 29.11.2020 for £103:89
I still have not received it . Why not?
There was no reason given by you for any delays.

Normally I just trash advertisements from your company, but one caught my eye, the one with the short poem to my lady, and signed by me. I had no problem reading the text in the advertisement. When the object arrived in the mail the bail was damaged the text so tiny I couldn't read it without a large magnifying glass. I wish to be removed from your mailing lists as I see you now as a maker of costly trash. You can email me at [protected]@comcast.net with an address to return the object to, since you have more than one. (another deceptive practice?) V.J. Campbell

Today, I received in the mail an advertising promotion from the Danbury Mint asking me to buy a piece of jewelry for a woman I divorced ten years ago. I have never bought anything from this company to my knowledge and I have been remarried to another woman - with a different name - for ten years.

This is insulting, upsetting, and so unnecessary. I hope they don't sent the same flyer to my brother about his wife who died last year right before Christmas. That would be even more upsetting.

Today I received subject order I do not recall ordering which was 3 mercury dimes. The box was crushed but the dimes were ok. Shipment contained an invoice for $9.95. I called your customer service # [protected] with the intention of reaching a human from danbury mint for the purpose of cancelling all further smipments, paying the $9.95 but your # was joke! I encountered an automated reply that passed me to a person trying to sell me some emergency signaling device. With difficulty I interrupted that clown who transferred me to another person trying to sell me something else I didn't want. I then went on line to your site in hopes of simply paying the invoice amount and kissing danbury mint goodbye. Your web site made that impossible. I have had it with your company! I will gladly pay the $9, 95 via credit card if you have a human from the identified danbury mint call me at [protected]. Otherwise thank you for the dimes.

First of all these so called face mask are not PPE certified, and are not to be used for the protection from any viruses, or any germs that are out there. They should not be used by healthcare professional, or for protection against the corona virus . They are only use for SHOW and not for personal protection. Why even waste 100 dollars on a mask that just looks pretty with two letters on the face? This is a joke and people should be made aware of this company using our countries emergency with the covid 19 virus and people dying just so they can make money off of a product what doesn't even protect the people from diseases? The Danbury should be ashamed of themselves for even selling this product to the public when most people don't even read the fine print.

I ordered one pin which i received when ordering i marked the box to confirm i didn't want anything further from them
Yet today received 2 pins and an invoice none of which i ordered or requested or wanted,
I have to pay to return goods I didn't order, What a joke.