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Danbury Mint Customer Service

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Complaints25
Pending0
Resolved0

MBI, Inc.

47 Richards Ave.
Norwalk
Connecticut
United States - 06857

Customer Support Phone Numbers

1800 243 4664(Customer Service) 5 3
1800 822 6133(Sales) 2 1
+1 203 838 3800(International) 1 0
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
The Danbury Mint is a world leader in the design and development of fine collectibles including christmas ornaments, fine jewelry, coins and sports commemoratives.
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Danbury Mint Complaints & Reviews

Danbury Mint / I ordered a gold diamond key pendant

Ch
Sep 19, 2019

I ordered a gold diamond key pendant as a gift for my fiance, today 9/19/19 I was emailed by Danbury Mint telliong me that my order was out of stock and there will be no charge to my account after they charged me today /9/19/19 for $115 so I emailed them explaining my problem but didn't...

Danbury Mint / my daughter, I love you to the moon and back, music box

Bl
May 18, 2019

I ordered one of these weeks ago, have never heard anything since, have bought items many times, if something is back ordered I always get a letter or email stating that. I've missed her birthday, is it going to come or not? I work during the week 7:30 to 6:00 you keep pretty short customer...

Danbury Mint / junk mail

Ma
May 15, 2019

This company has purchased mailing lists from several companies and sends lots of mail! In my case the purchased list has my son-in-law's father's name as the addressee at my address. The man does not live here, he is out of state. I sure am tired of receiving unsolicited mail and phone...

Danbury Mint / clasp broke on necklace bought this year for valentine's day.

An
Feb 27, 2019

On January 21, 2019, my husband bought a heart shaped necklace from you. He bought it thru paypal. Reference number 4496. I had it for about two weeks and the clasp broke on it. I cannot wear it like it is so I want to know what can you do for me. Could you repair it for me. It has both of...

Danbury Mint / 12 rose ring

Wi
Feb 02, 2019

I purchased this ring in January online. However, I wasn't aware by reason of how it was advertised that it was plated gold. Furthermore, the ring has been appraised by an expert who stated that not only is it not real gold but the ruby n diamonds are also fake. I'm requesting Danbury Mint...

Danbury Mint / yearly ornament broken

Ba
Dec 26, 2018

Every year I buy my daughter the current yearly item, this year it was a German teddy bear. It seemed so appropriate because in college she studied in Germany. So I received it, wrapped it and yesterday (Christmas Day) she opened it and it is broken. The blue seat of the pants has a...

Danbury Mint / postcard in the mail

Ca
Nov 08, 2018

We received a postcard in the mail on 11-7-18 addressed to my husband. The postcard has a heart together forever Pendant on it with my husbands name and an EX from over 13 years ago. Seriously...where do you get your information. My husband was not happy about this and I was exactly...

Danbury Mint / charging credit card for a backordered item which was paid previously.

Ji
Mar 29, 2018

On January 25, 2018 I ordered the roses in a glass sealed container that is to last forever. There was an additional item for half price, sealed spring flowers. I ordered that also and received a notice it is on back order. The charge was made for both items. Now, today, March 29, 2018, I...

Danbury Mint / MBI / the perfect gift!

Le
Nov 13, 2017

I cannot explain how upset I am over two (2) of my personal friends that received a postcard for "the perfect gift" within two days of each other. Both of these women are mourning the death of a loved one and I am 100% certain that danbury gets their information to put on their "postcard"...

Danbury Mint / MBI / endless spam

Br
Nov 01, 2017

Don't buy from them if you don't want your inbox was overwhelmed by their junk emails full of spam. Yes, once you order be prepared to be attacked. But it's not the main problem. It will be hard to cancel your so-called subscription because of course one small purchase doesn't mean an...

Danbury Mint / MBI / personalized birthstone ring

Na
Sep 22, 2017

I received this ring and cannot even confirm if the names are spelled correctly since they can't even be seen with a magnifying glass. What is the point of selling a personalized ring if you can see the text? On the web it shows the names are engraved in black on the gold setting. The real...

Danbury Mint / coins

An
Jul 22, 2017

They prey on the elderly. They keep sending my 94-year-old father coins, along with bills for those coins, saying that he has a "subscription." I call, and tell them to discontinue all subscriptions. They assure me that they will, but then the coins keep coming. I also ask them to remove...

Danbury Mint / MBI / danbury mint I love you always ring

Cl
Jun 17, 2017

My boyfriend purchased this ring in January hoping for a Valentine's Day gift. The ring was back ordered until May! Fortunately he did get it in March. The ring is very cheap looking compared to the ad photo. Within 1 month the plating on the band began chipping. Now 3 months later the...

Danbury Mint / MBI / ocean swirl personalized ring

Sa
May 09, 2017

Danbury Mint / MBII received the ocean swirl ring not even a month ago. Within 1 week the band was dulled and tarnished. Within 2-3 weeks it was chipped and showing a copper or bronze color underneath the "silver plating". The quality is horrible, but so is customer service. Every single time i've talked to...

Danbury Mint/MBI, Inc. / marine military ring

Ka
Nov 26, 2016

I received an offer to purchase a military ring I ordered the Marine military for my boyfriends birthday Dec. 1 2015 well I paid $149 plus tax he showed me the plated gold on the bottom of the has worn off and is showing metal so I called Danbury Mint customer service she first says you...

Danbury Mint / guest services

Ap
Oct 26, 2016

I called on October 24th and spoke with someone in "customer service" who was rude and inconsiderate. My mother passed away on 10/16/16 and I was going through her paperwork & called to verify the amount that she owed on an Eternal Faith Crystal Heart Pendant Set. The woman on the phone...

Danbury Mint/MBI, Inc. / return process

Re
Feb 27, 2016

In this day and age I don't understand why it takes almost a month to get a full refund from this co. It takes them over two weeks just to receive their product back. They sure take the money quick enough.

Danbury Mint / scam

Aa
Aug 21, 2015

Do not purchase anything from this Company. I waited 2 months for my 2 pennies I purchased for $9.95. A month later I was charged $32.90 for a buffalo nickel set they said I purchased and that I had signed up to receive fifty, that's right 50 shipments at $32.90 each. I was like what? All...

Danbury Mint / shoddy goods

He
Jul 13, 2015

I sent for a Border Collie Heart Pendant which was said to be 'crystal'. First of all, the chain they sent with it was thin and flimsy and did not support the weight of the pendant. It also arrived with a knot in it. Secondly, it was certainly NOT 'crystal'. It wa...

Danbury Mint / Armed Forces Rings / never served in any of the armed forces

Dy
Jun 23, 2015

I don't know where these people get their information. I was mailed a flyer that I earned the right as a group of elite people by serving in the armed forces, and could buy a armed forces ring for $149 plus $7.80 shipping. I am 66 and I never served in any armed forces branch. I was high...

Danbury Mint / false pruchase and billing

Gr
Feb 26, 2015

2015-02-26 Two months of aggravation with Danbury Mint. I purchased Buffalo nickel set on line for $9.95 with credit card. Item was delivered and billed properly. Then we were billed for a quarter item for $32.90 we did not purchase. Charge wqs disputed and resolved. They say it is part of...

Danbury Mint / the rep sent me some useless email and no idea where they found my personal info

Cl
Nov 10, 2014

I have no idea what measures to take now, ‘coz I got the fake email from the company Danbury Mint. I divorced couple of years ago, but my ex-wife and I, we have never used their services. I have no idea where they found our info. I sent them emails and asked what the hell they wanted...

Danbury Mint / bad seller indeed

Fr
Dec 22, 2013

I ordered some stuff from the company Danbury Mint, but be careful with them and better avoid them. I received completely opposite things, which I didn’t order. After several months they promised to deliver me the correct order, but they didn’t. Also within 4 months they...

Danbury Mint / on 07/20/10 the company of "fine" collectibles charged my debit card for a buy I made in 2008

As

On 07/20/10 the company of "fine" collectibles charged my debit card for a buy I made in 2008!! It was fully paid for in 2008. This was not a small charge, either. I called them everyday except sunday (They aren't open on sunday) and wrote them daily about this dumb mistake on their part...

Danbury Mint / charged my credit card two years after I paid for item

Ja

On 07/20/10 this company of "fine" collectibles charged my debit card for a purchase I made in 2008!! It was fully paid for in 2008. This was not a little charge, either. I called them everyday except Sunday (they aren't open on Sunday)and wrote them daily about this dumb mistake on...